ZS is very thorough and responsive when issues are brought forward that need attention. All of the ZS associates are professional and offer suggestions that save us time along the way. Bewertung gesammelt von und auf G2.com gehostet.
I would have liked to have more conversations with the ZS technical team at the start of the project, educating them on how sales credits are tracked to determine if Xactly was the best compensation system for our business.
What was 'sold' to us and what was 'delivered' from an ease-of-use perspective were not completely aligned. Bewertung gesammelt von und auf G2.com gehostet.
The best thing about ZS was the people we worked with. They were extremely helpful with all of our questions. Even though we are not a super technical group they were able to bring it down to our level and taught us while staying patient and gracious. Bewertung gesammelt von und auf G2.com gehostet.
We could have had more hands on training in the beginning phases of the implementation. The focus was more on how the data would determine and not as much "how to" training once the data was in the system. They taught us later but we could have done more training before launching. Bewertung gesammelt von und auf G2.com gehostet.