SchoolMint Enroll Bewertungen & Produktdetails

It's a great product that meets the needs of my multi-campus schools. I love the ability to customize so many things to the needs of the various LEA's I work with. Bewertung gesammelt von und auf G2.com gehostet.

Customer support is greatly lacking. They have a dedicated troubleshooting team that reponds quickly and can escalate if needed, but if I need specific 1:1 training with an account manager or need to work out details of my contract, it can take months. Turnover among my account reps has been high since SchoolMint took over from SmartChoice. This is the last communication I received in August from my "customer support rep": "Unfortunately, my day is filled with back to back client calls so finding a time to call is difficult." This was on August 9th when I was trying to finalize the details of our contract after receiving notice that the price rate tripled. I still havne't received a call from her or anyone else. They don't even give out their phone numbers. I won't be recommending SchoolMint to any more of my customers.

The features are great, but they can be overwhelming for the average user. Bewertung gesammelt von und auf G2.com gehostet.

Users allow custom creations for their classes and students for forms and makes collaborative data in one place. Bewertung gesammelt von und auf G2.com gehostet.

I think it’s a great product. I like how parents are able to use it too. Bewertung gesammelt von und auf G2.com gehostet.

SchoolMint has been useful in helping us go digital during a time when it is needed most. The communication features and data reports have been extremely helpful. This has minimized the workload for our data entry team . Bewertung gesammelt von und auf G2.com gehostet.

On our end, we haven't been able to receive the turnout of re-enrollment submitted from families due to log in issues. We've had a team reach out to families to provide support and it has been a bit time consuming. Although, I do not think it is as much as SchoolMint issue, we haven't been able to reach the gratifying experience that we know SchoolMint would be able to provide. Bewertung gesammelt von und auf G2.com gehostet.

Ease of navigation and use. Putting all our applications in one easy to access site. The workflow is easy for our team to train people on. Reports are easy to use and useful to see trends that impact seat offerings. Quality support Bewertung gesammelt von und auf G2.com gehostet.

At the moment, nothing. If anything, more customization down the road. Looking to integrate with our new sis Bewertung gesammelt von und auf G2.com gehostet.

The platform was easy to use and the customer service was fantastic. Whenever I had a question my Implementation Specialist was ready to answer it, and when we had special cases it seemed like the whole team was ready to figure out what would be the best approach to our unique situation. Bewertung gesammelt von und auf G2.com gehostet.

There are some features in the site that could work better, but again the team was great at helping us figure out a workaround. Like we needed to have two different lotteries (in-district and out-of-district), so the workaround was to create a "second school" and this allowed us to set up two different lotteries. Another thing was when setting up messages to be sent out later, you cannot go back and edit, so I'm glad we saved templates of emails and we could update that and set it up to send to the later time we wanted. Again none of these things are dealbreakers, but I would love to see them being updated. Bewertung gesammelt von und auf G2.com gehostet.

We like the following aspect of SchoolMint

- Application Dashboard has been useful to view where we stand in regards to application status

- Application Index and the filters have been easy to manage through the different filter

- Communications via email and text have been a great tool for us because we can send registration to reminded to families and it has turned positive results. Bewertung gesammelt von und auf G2.com gehostet.

The following have been some dislikes

- There is no report to pull a combination of all numbers like applications, accepted, reg. in progress, completed, verified, waitlist, and open seats. I pull this data one status at a time and I wish I could pull all this information all at once for our network of 15 schools.

- Accounts with Application, we wish to remove some of the accounts but it is not possible. Bewertung gesammelt von und auf G2.com gehostet.

Ich mag die Live-Chat-Unterstützungsfunktion, das war äußerst hilfreich, da ich versuche, 15 Verwaltungsassistenten durch das System zu navigieren. Bewertung gesammelt von und auf G2.com gehostet.

Es wäre schön, wenn SchoolMint mehr Sprachen hätte, in die sie die Bewerbungen übersetzen könnten, und auch Schulungsvideos für Eltern in verschiedenen Sprachen. Wir haben auch eine Anfrage für eine SchoolMint-App erhalten. Bewertung gesammelt von und auf G2.com gehostet.

The application was simple for parents to use and understand. We had very few problems but when we did have problems, the support was always provided in a timely manner. Bewertung gesammelt von und auf G2.com gehostet.

The most difficult part of the process proved to be the sign up for the testing but I know that SchoolMint will address this concern in our next application process. Bewertung gesammelt von und auf G2.com gehostet.

Ich liebe, dass es benutzerfreundlich und sauber ist. Ich liebe, dass wir es auf einem Computer, Tablet oder Telefon sowie die Sprachoptionen verwenden können. Bewertung gesammelt von und auf G2.com gehostet.

Die anfängliche Einrichtung der Anwendung ist anfangs etwas verwirrend, aber jetzt sehe ich, wo sie in Zukunft verbessert werden kann. Bewertung gesammelt von und auf G2.com gehostet.

Now that we have used it for a year the features make so much more sense. I love being able to take notes on student accounts and tagging people. Bewertung gesammelt von und auf G2.com gehostet.

Application packets do not show the student grade, and that would be extremely helpful Bewertung gesammelt von und auf G2.com gehostet.