We were struggling with getting the right help for our needs with our account. I was brand new to the tool and didn't quite understand what I was working with. My account rep at the time didn't have the knowledge to assist me, so it fell stagnant. When I left a review here on G2, I was followed up with and prompted to meet with a new account manager. The meeting went SO well and I feel so much more confident with Expensify. And I had all my integration questions answered after months of trying. I'm excited to make Expensify work for us now, rather than dread logging in. Bewertung gesammelt von und auf G2.com gehostet.
I've learned that if your account rep isn't working out for you, you CAN request a new person. The knowledge base I needed for my account wasn't in line with my account rep at the time, so it would've been handy to know that I can request a new one. Other than that, I don't think there's much to improve! Bewertung gesammelt von und auf G2.com gehostet.
Vielen Dank für das Feedback. Die von Ihnen beschriebenen NetSuite-Synchronisierungsprobleme und Frustrationen mit dem Kundenservice sind nicht die Erfahrung, die wir Ihnen bieten möchten. Wir würden uns gerne direkt darum kümmern. Bitte kontaktieren Sie uns unter c.devore@expensify.com, damit wir helfen können, die Dinge so zum Laufen zu bringen, wie sie sollten.






