User Satisfaction Ratings

Data is scoped to the Call Center Infrastructure (CCI) category. All reviews were collected as of December 18, 2023
UJET
UJET
(934)
4.7 out of 5
UJET
Webex Contact Center
Webex Contact Center
(102)
4.4 out of 5
Webex Contact Center
Star Rating
UJET
UJET
934 reviews
Webex Contact Center
Webex Contact Center
102 reviews
Ratings
Ease of Setup
UJET
UJET
95%
Responses: 161
Webex Contact Center
Webex Contact Center
83%
Responses: 15
Ease of Admin
UJET
UJET
94%
Responses: 162
Webex Contact Center
Webex Contact Center
82%
Responses: 17
Ease of Use
UJET
UJET
96%
Responses: 516
Webex Contact Center
Webex Contact Center
89%
Responses: 71
Has the product been a good partner in doing business?
UJET
UJET
96%
Responses: 154
Webex Contact Center
Webex Contact Center
89%
Responses: 16
Quality of Support
UJET
UJET
95%
Responses: 480
Webex Contact Center
Webex Contact Center
91%
Responses: 65
Meets Requirements
UJET
UJET
94%
Responses: 517
Webex Contact Center
Webex Contact Center
91%
Responses: 71
Product Direction (% positive)
UJET
UJET
95%
Responses: 505
Webex Contact Center
Webex Contact Center
89%
Responses: 72
Likelihood to Recommend
UJET
UJET
93%
Responses: 620
Webex Contact Center
Webex Contact Center
87%
Responses: 79
Custom Toll-Free Numbers
UJET
UJET
90%
Responses: 31
Webex Contact Center
Webex Contact Center
83%
Responses: 16
Dialing Tools
UJET
UJET
96%
Responses: 41
Webex Contact Center
Webex Contact Center
90%
Responses: 21
Session Summary Notes
UJET
UJET
94%
Responses: 255
Webex Contact Center
Webex Contact Center
92%
Responses: 32
Concurrent Calling
UJET
UJET
96%
Responses: 258
Webex Contact Center
Webex Contact Center
94%
Responses: 30
Automatic Call Distribution (ACD)
UJET
UJET
94%
Responses: 39
Webex Contact Center
Webex Contact Center
92%
Responses: 23
Interactive Voice Response (IVR)
UJET
UJET
93%
Responses: 46
Webex Contact Center
Webex Contact Center
91%
Responses: 19
Contact Database Management
UJET
UJET
88%
Responses: 33
Webex Contact Center
Webex Contact Center
86%
Responses: 18
Avg. Go Live Time (months)
UJET
UJET
Average 2 Months
Webex Contact Center
Webex Contact Center
Average 3 Months
Reporting & Dashboards
UJET
UJET
93%
Responses: 266
Webex Contact Center
Webex Contact Center
92%
Responses: 36
Session Queuing
UJET
UJET
95%
Responses: 287
Webex Contact Center
Webex Contact Center
92%
Responses: 39
Administrator Access
UJET
UJET
95%
Responses: 244
Webex Contact Center
Webex Contact Center
92%
Responses: 36
Session Routing
UJET
UJET
94%
Responses: 277
Webex Contact Center
Webex Contact Center
94%
Responses: 39
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