User Satisfaction Ratings

Data is scoped to the Survey category. All reviews were collected as of September 27, 2024
SurveyMonkey
SurveyMonkey
(22,855)
4.4 out of 5
SurveyMonkey
Star Rating
SurveyMonkey
SurveyMonkey
22,855 reviews
Ratings
Ease of Use
SurveyMonkey
SurveyMonkey
92%
Responses: 20146
Meets Requirements
SurveyMonkey
SurveyMonkey
90%
Responses: 20053
Ease of Setup
SurveyMonkey
SurveyMonkey
90%
Responses: 7517
Ease of Admin
SurveyMonkey
SurveyMonkey
89%
Responses: 7464
Has the product been a good partner in doing business?
SurveyMonkey
SurveyMonkey
88%
Responses: 6521
Quality of Support
SurveyMonkey
SurveyMonkey
86%
Responses: 14190
Feedback Collection
SurveyMonkey
SurveyMonkey
91%
Responses: 1146
Survey Deployment
SurveyMonkey
SurveyMonkey
91%
Responses: 1135
Survey Builder
SurveyMonkey
SurveyMonkey
90%
Responses: 1033
Device Responsiveness
SurveyMonkey
SurveyMonkey
90%
Responses: 1112
Multi-page Forms
SurveyMonkey
SurveyMonkey
89%
Responses: 128
Question Types
SurveyMonkey
SurveyMonkey
89%
Responses: 1069
Real-Time Analysis
SurveyMonkey
SurveyMonkey
89%
Responses: 1023
Survey Distribution
SurveyMonkey
SurveyMonkey
88%
Responses: 1039
Feedback Aggregation
SurveyMonkey
SurveyMonkey
89%
Responses: 1056
Mobile Forms
SurveyMonkey
SurveyMonkey
88%
Responses: 124
Real-Time Action
SurveyMonkey
SurveyMonkey
88%
Responses: 991
Brand Design Consistency
SurveyMonkey
SurveyMonkey
88%
Responses: 1098
Security
SurveyMonkey
SurveyMonkey
88%
Responses: 965
System Monitoring
SurveyMonkey
SurveyMonkey
88%
Responses: 940
Data Exporting
SurveyMonkey
SurveyMonkey
86%
Responses: 943
Custom Fields
SurveyMonkey
SurveyMonkey
87%
Responses: 125
Branching/Skip Logic
SurveyMonkey
SurveyMonkey
86%
Responses: 835
Reporting & Analytics
SurveyMonkey
SurveyMonkey
86%
Responses: 990
Design
SurveyMonkey
SurveyMonkey
88%
Responses: 138
Templates
SurveyMonkey
SurveyMonkey
86%
Responses: 995
Trigger Alerts
SurveyMonkey
SurveyMonkey
86%
Responses: 934
Permissions
SurveyMonkey
SurveyMonkey
85%
Responses: 837
Likelihood to Recommend
SurveyMonkey
SurveyMonkey
88%
Responses: 22477
Conditional Logic
SurveyMonkey
SurveyMonkey
85%
Responses: 112
Notifications
SurveyMonkey
SurveyMonkey
84%
Responses: 116
Embedded Forms
SurveyMonkey
SurveyMonkey
85%
Responses: 98
Multilingual Surveys
SurveyMonkey
SurveyMonkey
82%
Responses: 596
BI Tools Integration
SurveyMonkey
SurveyMonkey
82%
Responses: 635
Branding
SurveyMonkey
SurveyMonkey
83%
Responses: 866
CMS Support
SurveyMonkey
SurveyMonkey
75%
Responses: 68
Multimedia Support
SurveyMonkey
SurveyMonkey
82%
Responses: 771
Offline Capability
SurveyMonkey
SurveyMonkey
76%
Responses: 79
Payments
SurveyMonkey
SurveyMonkey
80%
Responses: 82
Product Direction (% positive)
SurveyMonkey
SurveyMonkey
80%
Responses: 19610
Avg. Go Live Time (months)
SurveyMonkey
SurveyMonkey
Average 1 Months
Avg. ROI (months)
SurveyMonkey
SurveyMonkey
Average 12 Months
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Keeping our ratings unbiased is our top priority. We require the use of a LinkedIn account or verified business email address to validate a G2 user’s identity and employer. Additionally, all reviews are manually checked by our team. Only the opinion of real users and data from public sources factor into our ratings.

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