User Satisfaction Ratings

Data is scoped to the Contact Center category. Based on reviews from Enterprise companies. All reviews were collected as of June 10, 2024
NICE CXone
NICE CXone
(1,598)
4.3 out of 5
NICE CXone
Genesys Cloud CX
Genesys Cloud CX
(1,347)
4.3 out of 5
Genesys Cloud CX
Star Rating
NICE CXone
NICE CXone
1,598 reviews
Genesys Cloud CX
Genesys Cloud CX
1,347 reviews
Ratings
Ease of Admin
NICE CXone
NICE CXone
85%
Responses: 92
Genesys Cloud CX
Genesys Cloud CX
84%
Responses: 169
Ease of Use
NICE CXone
NICE CXone
89%
Responses: 293
Genesys Cloud CX
Genesys Cloud CX
87%
Responses: 218
Has the product been a good partner in doing business?
NICE CXone
NICE CXone
84%
Responses: 89
Genesys Cloud CX
Genesys Cloud CX
83%
Responses: 167
Likelihood to Recommend
NICE CXone
NICE CXone
87%
Responses: 402
Genesys Cloud CX
Genesys Cloud CX
86%
Responses: 270
Avg. Go Live Time (months)
NICE CXone
NICE CXone
Average 4 Months
Genesys Cloud CX
Genesys Cloud CX
Average 6 Months
Meets Requirements
NICE CXone
NICE CXone
89%
Responses: 290
Genesys Cloud CX
Genesys Cloud CX
83%
Responses: 218
Quality of Support
NICE CXone
NICE CXone
85%
Responses: 272
Genesys Cloud CX
Genesys Cloud CX
75%
Responses: 217
Avg. ROI (months)
NICE CXone
NICE CXone
Average 22 Months
Genesys Cloud CX
Genesys Cloud CX
Average 26 Months
Administrator Access
NICE CXone
NICE CXone
89%
Responses: 170
Genesys Cloud CX
Genesys Cloud CX
86%
Responses: 138
Agent Scheduling and Assignment
NICE CXone
NICE CXone
92%
Responses: 135
Genesys Cloud CX
Genesys Cloud CX
82%
Responses: 84
Auto Dialer
NICE CXone
NICE CXone
92%
Responses: 140
Genesys Cloud CX
Genesys Cloud CX
83%
Responses: 81
Concurrent Calling
NICE CXone
NICE CXone
90%
Responses: 171
Genesys Cloud CX
Genesys Cloud CX
87%
Responses: 105
Email
NICE CXone
NICE CXone
88%
Responses: 110
Genesys Cloud CX
Genesys Cloud CX
79%
Responses: 70
IVR
NICE CXone
NICE CXone
92%
Responses: 172
Genesys Cloud CX
Genesys Cloud CX
90%
Responses: 103
Inbound Screen Pop
NICE CXone
NICE CXone
90%
Responses: 170
Genesys Cloud CX
Genesys Cloud CX
86%
Responses: 100
Mobile SMS
NICE CXone
NICE CXone
87%
Responses: 92
Genesys Cloud CX
Genesys Cloud CX
81%
Responses: 57
Persistent Data
NICE CXone
NICE CXone
90%
Responses: 161
Genesys Cloud CX
Genesys Cloud CX
85%
Responses: 73
Reporting & Dashboards
NICE CXone
NICE CXone
88%
Responses: 197
Genesys Cloud CX
Genesys Cloud CX
72%
Responses: 144
Session Queuing
NICE CXone
NICE CXone
90%
Responses: 212
Genesys Cloud CX
Genesys Cloud CX
86%
Responses: 128
Session Recording
NICE CXone
NICE CXone
92%
Responses: 151
Genesys Cloud CX
Genesys Cloud CX
85%
Responses: 97
Session Routing
NICE CXone
NICE CXone
89%
Responses: 200
Genesys Cloud CX
Genesys Cloud CX
87%
Responses: 126
Session Summary Notes
NICE CXone
NICE CXone
89%
Responses: 167
Genesys Cloud CX
Genesys Cloud CX
80%
Responses: 114
Social
NICE CXone
NICE CXone
86%
Responses: 116
Genesys Cloud CX
Genesys Cloud CX
79%
Responses: 57
Speech Analytics
NICE CXone
NICE CXone
89%
Responses: 125
Genesys Cloud CX
Genesys Cloud CX
82%
Responses: 77
Voice
NICE CXone
NICE CXone
92%
Responses: 186
Genesys Cloud CX
Genesys Cloud CX
90%
Responses: 114
Web Chat
NICE CXone
NICE CXone
88%
Responses: 118
Genesys Cloud CX
Genesys Cloud CX
83%
Responses: 74
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