User Satisfaction Ratings

Data is scoped to the Experience Management category. All reviews were collected as of August 17, 2023
InMoment Experience Improvement (XI) Platform
InMoment Experience Improvement (XI) Platform
(314)
4.7 out of 5
InMoment Experience Improvement (XI) Platform
Medallia Customer Experience
Medallia Customer Experience
(103)
4.4 out of 5
Medallia Customer Experience
Qualtrics Customer Experience
Qualtrics Customer Experience
(523)
4.4 out of 5
Qualtrics Customer Experience
Forsta
Forsta
(329)
4.2 out of 5
Forsta
Star Rating
InMoment Experience Improvement (XI) Platform
InMoment Experience Improvement (XI) Platform
314 reviews
Medallia Customer Experience
Medallia Customer Experience
103 reviews
Qualtrics Customer Experience
Qualtrics Customer Experience
523 reviews
Forsta
Forsta
329 reviews
Ratings
Avg. ROI (months)
InMoment Experience Improvement (XI) Platform
InMoment Experience Improvement (XI) Platform
Average 12 Months
Medallia Customer Experience
Medallia Customer Experience
Average 23 Months
Qualtrics Customer Experience
Qualtrics Customer Experience
Average 25 Months
Forsta
Forsta
Average 23 Months
Has the product been a good partner in doing business?
InMoment Experience Improvement (XI) Platform
InMoment Experience Improvement (XI) Platform
93%
Responses: 147
Medallia Customer Experience
Medallia Customer Experience
84%
Responses: 41
Qualtrics Customer Experience
Qualtrics Customer Experience
85%
Responses: 208
Forsta
Forsta
84%
Responses: 72
Feedback Collection
InMoment Experience Improvement (XI) Platform
InMoment Experience Improvement (XI) Platform
91%
Responses: 133
Medallia Customer Experience
Medallia Customer Experience
90%
Responses: 38
Qualtrics Customer Experience
Qualtrics Customer Experience
88%
Responses: 120
Forsta
Forsta
83%
Responses: 93
Online Reviews
InMoment Experience Improvement (XI) Platform
InMoment Experience Improvement (XI) Platform
98%
Responses: 11
Medallia Customer Experience
Medallia Customer Experience
98%
Responses: 7
Qualtrics Customer Experience
Qualtrics Customer Experience
87%
Responses: 59
Forsta
Forsta
88%
Responses: 7
Segmentation
InMoment Experience Improvement (XI) Platform
InMoment Experience Improvement (XI) Platform
94%
Responses: 8
Medallia Customer Experience
Medallia Customer Experience
86%
Responses: 6
Qualtrics Customer Experience
Qualtrics Customer Experience
89%
Responses: 63
Forsta
Forsta
90%
Responses: 8
Real-Time Analysis
InMoment Experience Improvement (XI) Platform
InMoment Experience Improvement (XI) Platform
91%
Responses: 124
Medallia Customer Experience
Medallia Customer Experience
88%
Responses: 37
Qualtrics Customer Experience
Qualtrics Customer Experience
85%
Responses: 105
Forsta
Forsta
85%
Responses: 93
Real-Time Action
InMoment Experience Improvement (XI) Platform
InMoment Experience Improvement (XI) Platform
89%
Responses: 103
Medallia Customer Experience
Medallia Customer Experience
87%
Responses: 37
Qualtrics Customer Experience
Qualtrics Customer Experience
87%
Responses: 94
Forsta
Forsta
83%
Responses: 86
Ease of Setup
InMoment Experience Improvement (XI) Platform
InMoment Experience Improvement (XI) Platform
88%
Responses: 161
Medallia Customer Experience
Medallia Customer Experience
71%
Responses: 38
Qualtrics Customer Experience
Qualtrics Customer Experience
76%
Responses: 215
Forsta
Forsta
83%
Responses: 71
Avg. Go Live Time (months)
InMoment Experience Improvement (XI) Platform
InMoment Experience Improvement (XI) Platform
Average 1 Months
Medallia Customer Experience
Medallia Customer Experience
Average 5 Months
Qualtrics Customer Experience
Qualtrics Customer Experience
Average 3 Months
Forsta
Forsta
Average 3 Months
Ease of Admin
InMoment Experience Improvement (XI) Platform
InMoment Experience Improvement (XI) Platform
90%
Responses: 162
Medallia Customer Experience
Medallia Customer Experience
77%
Responses: 39
Qualtrics Customer Experience
Qualtrics Customer Experience
79%
Responses: 216
Forsta
Forsta
79%
Responses: 72
Ease of Use
InMoment Experience Improvement (XI) Platform
InMoment Experience Improvement (XI) Platform
93%
Responses: 252
Medallia Customer Experience
Medallia Customer Experience
87%
Responses: 78
Qualtrics Customer Experience
Qualtrics Customer Experience
85%
Responses: 349
Forsta
Forsta
83%
Responses: 213
Quality of Support
InMoment Experience Improvement (XI) Platform
InMoment Experience Improvement (XI) Platform
90%
Responses: 200
Medallia Customer Experience
Medallia Customer Experience
85%
Responses: 65
Qualtrics Customer Experience
Qualtrics Customer Experience
85%
Responses: 332
Forsta
Forsta
81%
Responses: 208
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