User Satisfaction Ratings

Data is scoped to the Consumer Video Feedback category. All reviews were collected as of November 25, 2024
Discuss
Discuss
(210)
4.7 out of 5
Discuss
UserTesting
UserTesting
(735)
4.5 out of 5
UserTesting
Star Rating
Discuss
Discuss
210 reviews
UserTesting
UserTesting
735 reviews
Ratings
Ease of Admin
Discuss
Discuss
91%
Responses: 34
UserTesting
UserTesting
86%
Responses: 97
Ease of Setup
Discuss
Discuss
90%
Responses: 44
UserTesting
UserTesting
85%
Responses: 113
Ease of Use
Discuss
Discuss
93%
Responses: 88
UserTesting
UserTesting
83%
Responses: 263
Has the product been a good partner in doing business?
Discuss
Discuss
96%
Responses: 35
UserTesting
UserTesting
89%
Responses: 94
Likelihood to Recommend
Discuss
Discuss
95%
Responses: 103
UserTesting
UserTesting
90%
Responses: 316
Avg. Go Live Time (months)
Discuss
Discuss
Average 1 Months
UserTesting
UserTesting
Average 2 Months
Product Direction (% positive)
Discuss
Discuss
98%
Responses: 81
UserTesting
UserTesting
84%
Responses: 243
Meets Requirements
Discuss
Discuss
92%
Responses: 86
UserTesting
UserTesting
86%
Responses: 249
Quality of Support
Discuss
Discuss
95%
Responses: 85
UserTesting
UserTesting
90%
Responses: 222
Avg. ROI (months)
Discuss
Discuss
Average 7 Months
UserTesting
UserTesting
Average 13 Months
Analytics
Discuss
Discuss
81%
Responses: 50
UserTesting
UserTesting
77%
Responses: 143
Computer Transcription
Discuss
Discuss
80%
Responses: 64
UserTesting
UserTesting
71%
Responses: 132
Human Transcription
Discuss
Discuss
82%
Responses: 48
UserTesting
UserTesting
77%
Responses: 76
Invitation
Discuss
Discuss
83%
Responses: 60
UserTesting
UserTesting
82%
Responses: 87
Media Library
Discuss
Discuss
81%
Responses: 56
UserTesting
UserTesting
77%
Responses: 120
Privacy
Discuss
Discuss
88%
Responses: 61
UserTesting
UserTesting
83%
Responses: 135
Sharing
Discuss
Discuss
87%
Responses: 61
UserTesting
UserTesting
82%
Responses: 146
Sorting
Discuss
Discuss
80%
Responses: 50
UserTesting
UserTesting
77%
Responses: 130
Survey Link
Discuss
Discuss
91%
Responses: 62
UserTesting
UserTesting
84%
Responses: 101
About G2

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Keeping our ratings unbiased is our top priority. We require the use of a LinkedIn account or verified business email address to validate a G2 user’s identity and employer. Additionally, all reviews are manually checked by our team. Only the opinion of real users and data from public sources factor into our ratings.

© 2025 G2, Inc. All rights reserved. No part of this publication may be reproduced or distributed in any form without G2’s prior written permission. While the information in this report has been obtained from sources believed to be reliable, G2 disclaims all warranties as to the accuracy, completeness, or adequacy of such information and shall have no liability for errors, omissions, or inadequacies in such information.