User Satisfaction Ratings

Data is scoped to the Consumer Video Feedback category. All reviews were collected as of March 03, 2025
Discuss
Discuss
(227)
4.7 out of 5
Discuss
UserTesting
UserTesting
(748)
4.5 out of 5
UserTesting
Star Rating
Discuss
Discuss
227 reviews
UserTesting
UserTesting
748 reviews
Ratings
Ease of Admin
Discuss
Discuss
91%
Responses: 36
UserTesting
UserTesting
86%
Responses: 99
Ease of Setup
Discuss
Discuss
89%
Responses: 53
UserTesting
UserTesting
86%
Responses: 119
Ease of Use
Discuss
Discuss
93%
Responses: 97
UserTesting
UserTesting
83%
Responses: 270
Has the product been a good partner in doing business?
Discuss
Discuss
96%
Responses: 37
UserTesting
UserTesting
89%
Responses: 97
Likelihood to Recommend
Discuss
Discuss
95%
Responses: 111
UserTesting
UserTesting
90%
Responses: 323
Avg. Go Live Time (months)
Discuss
Discuss
Average 1 Months
UserTesting
UserTesting
Average 1 Months
Product Direction (% positive)
Discuss
Discuss
98%
Responses: 90
UserTesting
UserTesting
84%
Responses: 249
Meets Requirements
Discuss
Discuss
92%
Responses: 94
UserTesting
UserTesting
86%
Responses: 256
Quality of Support
Discuss
Discuss
95%
Responses: 94
UserTesting
UserTesting
90%
Responses: 229
Avg. ROI (months)
Discuss
Discuss
Average 6 Months
UserTesting
UserTesting
Average 12 Months
Analytics
Discuss
Discuss
83%
Responses: 57
UserTesting
UserTesting
77%
Responses: 149
Computer Transcription
Discuss
Discuss
81%
Responses: 73
UserTesting
UserTesting
71%
Responses: 138
Human Transcription
Discuss
Discuss
82%
Responses: 57
UserTesting
UserTesting
77%
Responses: 76
Invitation
Discuss
Discuss
83%
Responses: 67
UserTesting
UserTesting
80%
Responses: 93
Media Library
Discuss
Discuss
81%
Responses: 65
UserTesting
UserTesting
77%
Responses: 125
Privacy
Discuss
Discuss
88%
Responses: 69
UserTesting
UserTesting
83%
Responses: 141
Sharing
Discuss
Discuss
86%
Responses: 69
UserTesting
UserTesting
82%
Responses: 152
Sorting
Discuss
Discuss
79%
Responses: 59
UserTesting
UserTesting
76%
Responses: 136
Survey Link
Discuss
Discuss
91%
Responses: 68
UserTesting
UserTesting
83%
Responses: 107
About G2

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Keeping our ratings unbiased is our top priority. We require the use of a LinkedIn account or verified business email address to validate a G2 user’s identity and employer. Additionally, all reviews are manually checked by our team. Only the opinion of real users and data from public sources factor into our ratings.

© 2025 G2, Inc. All rights reserved. No part of this publication may be reproduced or distributed in any form without G2’s prior written permission. While the information in this report has been obtained from sources believed to be reliable, G2 disclaims all warranties as to the accuracy, completeness, or adequacy of such information and shall have no liability for errors, omissions, or inadequacies in such information.