User Satisfaction Ratings

All reviews were collected as of May 09, 2024
Alchemer Survey
Alchemer Survey
(860)
4.4 out of 5
Alchemer Survey
Medallia Customer Experience
Medallia Customer Experience
(125)
4.5 out of 5
Medallia Customer Experience
Star Rating
Alchemer Survey
Alchemer Survey
860 reviews
Medallia Customer Experience
Medallia Customer Experience
125 reviews
Ratings
Ease of Setup
Alchemer Survey
Alchemer Survey
89%
Responses: 320
Medallia Customer Experience
Medallia Customer Experience
71%
Responses: 58
Ease of Admin
Alchemer Survey
Alchemer Survey
87%
Responses: 324
Medallia Customer Experience
Medallia Customer Experience
79%
Responses: 58
Quality of Support
Alchemer Survey
Alchemer Survey
87%
Responses: 628
Medallia Customer Experience
Medallia Customer Experience
83%
Responses: 81
Has the product been a good partner in doing business?
Alchemer Survey
Alchemer Survey
89%
Responses: 306
Medallia Customer Experience
Medallia Customer Experience
86%
Responses: 61
Meets Requirements
Alchemer Survey
Alchemer Survey
89%
Responses: 724
Medallia Customer Experience
Medallia Customer Experience
88%
Responses: 98
Ease of Use
Alchemer Survey
Alchemer Survey
88%
Responses: 725
Medallia Customer Experience
Medallia Customer Experience
87%
Responses: 98
Survey Deployment
Alchemer Survey
Alchemer Survey
92%
Responses: 151
Medallia Customer Experience
Medallia Customer Experience
88%
Responses: 37
System Monitoring
Alchemer Survey
Alchemer Survey
88%
Responses: 127
Medallia Customer Experience
Medallia Customer Experience
85%
Responses: 31
Brand Design Consistency
Alchemer Survey
Alchemer Survey
89%
Responses: 148
Medallia Customer Experience
Medallia Customer Experience
87%
Responses: 36
Feedback Collection
Alchemer Survey
Alchemer Survey
91%
Responses: 148
Medallia Customer Experience
Medallia Customer Experience
90%
Responses: 38
Avg. ROI (months)
Alchemer Survey
Alchemer Survey
Average 13 Months
Medallia Customer Experience
Medallia Customer Experience
Average 36 Months
Avg. Go Live Time (months)
Alchemer Survey
Alchemer Survey
Average 1 Months
Medallia Customer Experience
Medallia Customer Experience
Average 5 Months
About G2

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Keeping our ratings unbiased is our top priority. We require the use of a LinkedIn account or verified business email address to validate a G2 user’s identity and employer. Additionally, all reviews are manually checked by our team. Only the opinion of real users and data from public sources factor into our ratings.

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