# OpenText Core Fax vs eFax Online Fax Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that eFax Online Fax Service excels in user experience, particularly for small businesses. Users appreciate its **speed and accuracy** , with one reviewer highlighting the **user-friendly inbox** that consolidates all faxes in one place, making it ideal for quick access and management.
- **According to verified reviews** , OpenText Core Fax stands out for its **flexibility** in handling fax messages. Users have noted the ability to customize faxing needs across departments while maintaining security, which is particularly beneficial for organizations with diverse requirements.
- **Users say** that eFax Online Fax Service offers a straightforward setup process, with many finding it easy to send and receive documents. The feature that notifies users via email when a fax is received significantly reduces the time spent checking for incoming faxes, enhancing overall efficiency.
- **Reviewers mention** that OpenText Core Fax provides a high level of **customization** in its configuration options. Users have praised its ability to route inbound faxes to various locations, which can streamline workflows and improve communication within teams.
- **G2 reviewers highlight** that while OpenText Core Fax has a higher rating for **quality of support** , eFax Online Fax Service still offers reliable assistance. However, some users feel that the support could be more responsive, especially for urgent issues, which can be a drawback for businesses that rely heavily on fax communications.
- **According to recent feedback** , OpenText Core Fax is noted for its **ease of use** , with users finding the fax process simple and intuitive. This contrasts with eFax Online Fax Service, where some users have expressed a desire for more advanced organizational features, such as better sorting options for managing faxes.



| | OpenText Core Fax | eFax Online Fax Service | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 53 | 195 | 
| **Largest Market Segment** | Mid-Market (45.7% of reviews) | Small-Business (76.9% of reviews) | 
| **Entry Level Price** | No pricing available | $4.99 1 Users Per Month | 

---
## Top Pros & Cons

### OpenText Core Fax

**Not enough data**

### eFax Online Fax Service

Pros:
- Ease of Use (53 reviews)
- Faxing Services (43 reviews)

Cons:
- Fax Issues (37 reviews)
- Slow Performance (5 reviews)

---
## Ratings Comparison
| Rating | OpenText Core Fax | eFax Online Fax Service | 
|---|---|---|
  | **Meets Requirements** | 9.4 (38 reviews) | 9.2 (161 reviews) | 
  | **Ease of Use** | 9.2 (37 reviews) | 8.8 (169 reviews) | 
  | **Ease of Setup** | 8.6 (34 reviews) | 9.0 (125 reviews) | 
  | **Ease of Admin** | 8.6 (35 reviews) | 8.7 (70 reviews) | 
  | **Quality of Support** | 9.0 (36 reviews) | 8.4 (134 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (34 reviews) | 8.6 (70 reviews) | 
  | **Product Direction (% positive)** | 8.7 (37 reviews) | 8.0 (167 reviews) | 

---
## Pricing

### OpenText Core Fax

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### eFax Online Fax Service

#### Entry-Level Pricing

Plan: Personal

Price: $4.99 1 Users Per Month

Description: For individuals & Professionals

Key Features:
- Send & receive faxes via web, email or mobile device
- 200 pages/mo to US & Canada
- $.10 per page for over plan pages

[Browse all 3 editions](https://www.g2.com/products/efax-online-fax-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **OpenText Core Fax** | 9.2/10 | 29 |
| **eFax Online Fax Service** | 7.8/10 | 152 |

#### Documents

| Feature | OpenText Core Fax | eFax Online Fax Service | 
|---|---|---|
| **Editing** | 9.0 (13 reviews) | 7.2 (119 reviews) | 
| **Document Signature ** | Feature Not Available | 7.1 (118 reviews) | 
| **Storage** | 9.4 (17 reviews) | 8.7 (129 reviews) | 

#### Agentic AI - Online Fax

| Feature | OpenText Core Fax | eFax Online Fax Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (6 reviews) | 

#### Sending

| Feature | OpenText Core Fax | eFax Online Fax Service | 
|---|---|---|
| **Fax Number** | 9.4 (19 reviews) | 9.0 (131 reviews) | 
| **Existing Numbers** | 9.7 (20 reviews) | 8.2 (123 reviews) | 
| **Cross-Platform Sending** | 9.3 (20 reviews) | 8.1 (127 reviews) | 
| **Unlimited Sending** | 9.3 (19 reviews) | 8.6 (124 reviews) | 
| **Contact Management** | 8.4 (17 reviews) | 8.1 (120 reviews) | 
| **Alerts** | 9.1 (20 reviews) | 8.5 (127 reviews) | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **OpenText Core Fax** | N/A | N/A |
| **eFax Online Fax Service** | 8.9/10 | 25 |

#### Platform

| Feature | OpenText Core Fax | eFax Online Fax Service | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | Not enough data | 8.8 (22 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | Feature Not Available | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | 8.9 (22 reviews) | 
| **Clinical Communication - HIPAA Compliance** | Not enough data | 8.9 (22 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.0 (24 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 8.9 (22 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | Feature Not Available | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 8.7 (21 reviews) | 

---
## Categories
**Shared Categories (1):** [Online Fax Software](https://www.g2.com/categories/online-fax)


**Unique to eFax Online Fax Service (1):** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging)


---
## Reviewer Demographics

### By Company Size

| Segment | OpenText Core Fax | eFax Online Fax Service | 
|---|---|---|
| **Small-Business** | 15.2% | 76.9% | 
| **Mid-Market** | 45.7% | 21.4% | 
| **Enterprise** | 39.1% | 1.6% | 

### By Industry

#### OpenText Core Fax

- **Higher Education:** 17.4%
- **Information Technology and Services:** 10.9%
- **Hospital & Health Care:** 8.7%
- **Government Administration:** 8.7%
- **Financial Services:** 6.5%
- **Automotive:** 4.3%
- **Banking:** 4.3%
- **Health, Wellness and Fitness:** 4.3%
- **Education Management:** 4.3%
- **Accounting:** 2.2%
- **Other:** 28.3%

#### eFax Online Fax Service

- **Hospital & Health Care:** 15.7%
- **Health, Wellness and Fitness:** 9.9%
- **Law Practice:** 8.1%
- **Accounting:** 6.4%
- **Insurance:** 5.8%
- **Mental Health Care:** 4.7%
- **Medical Practice:** 4.7%
- **Legal Services:** 3.5%
- **Computer Software:** 2.9%
- **Real Estate:** 2.9%
- **Other:** 35.5%

---
## Alternatives

### Alternatives to OpenText Core Fax

- [Documo](https://www.g2.com/products/documo/reviews) — 4.6/5 stars (219 reviews)
- [HelloFax](https://www.g2.com/products/hellofax/reviews) — 4.5/5 stars (57 reviews)
- [iFax](https://www.g2.com/products/ifax/reviews) — 4.7/5 stars (479 reviews)
- [CocoFax](https://www.g2.com/products/cocofax/reviews) — 4.6/5 stars (188 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1408 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Upland InterFAX](https://www.g2.com/products/upland-interfax/reviews) — 4.6/5 stars (154 reviews)
- [Fax.Plus](https://www.g2.com/products/alohi-fax-plus/reviews) — 4.7/5 stars (59 reviews)
- [WestFax](https://www.g2.com/products/westfax/reviews) — 4.8/5 stars (31 reviews)
- [Sfax](https://www.g2.com/products/sfax/reviews) — 3.7/5 stars (14 reviews)

### Alternatives to eFax Online Fax Service

- [iFax](https://www.g2.com/products/ifax/reviews) — 4.7/5 stars (479 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1408 reviews)
- [Documo](https://www.g2.com/products/documo/reviews) — 4.6/5 stars (219 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (593 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) — 4.4/5 stars (417 reviews)
- [Textline](https://www.g2.com/products/textline/reviews) — 4.7/5 stars (381 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)

---
## Top Discussions

### OpenText Core Fax

- Title: [Is MAC on the roadmap for the Xmedius App?](https://www.g2.com/discussions/29972-is-mac-on-the-roadmap-for-the-xmedius-app) — 2 comments *(includes official response)*
  > **Top comment:** "Comment deleted by user."

### eFax Online Fax Service

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/opentext-core-fax-vs-efax-online-fax-service)