# Wati, Gupshup, Bandwidth vs Telnyx CPaaS Comparison

| | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 498 | 67 | 504 | 525 | 
| **Largest Market Segment** | Small-Business (76.4% of reviews) | Mid-Market (45.5% of reviews) | Small-Business (44.6% of reviews) | Small-Business (80.9% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | No pricing available | Pay As You Go | 

---
## Top Pros & Cons

### Wati

Pros:
- Ease of Use (178 reviews)
- Automation (117 reviews)

Cons:
- Expensive (61 reviews)
- Cost (49 reviews)

### Gupshup

Pros:
- Ease of Use (26 reviews)
- Customer Support (23 reviews)

Cons:
- Dashboard Issues (5 reviews)
- Poor Customer Support (4 reviews)

### Bandwidth

Pros:
- Ease of Use (18 reviews)
- Customer Support (12 reviews)

Cons:
- Complex Processes (9 reviews)
- Customer Service (9 reviews)

### Telnyx CPaaS

Pros:
- Customer Support (40 reviews)
- Ease of Use (32 reviews)

Cons:
- Complex Processes (19 reviews)
- High Cost (11 reviews)

---
## Ratings Comparison
| Rating | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
  | **Meets Requirements** | 8.9 (375 reviews) | 8.9 (59 reviews) | 8.9 (333 reviews) | 9.4 (442 reviews) | 
  | **Ease of Use** | 9.2 (388 reviews) | 8.8 (60 reviews) | 8.7 (393 reviews) | 9.1 (454 reviews) | 
  | **Ease of Setup** | 8.9 (351 reviews) | 8.8 (42 reviews) | 8.6 (219 reviews) | 9.0 (391 reviews) | 
  | **Ease of Admin** | 9.1 (296 reviews) | 8.1 (22 reviews) | 8.8 (196 reviews) | 9.2 (334 reviews) | 
  | **Quality of Support** | 8.5 (367 reviews) | 8.4 (59 reviews) | 8.9 (331 reviews) | 9.2 (439 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (291 reviews) | 8.7 (22 reviews) | 9.0 (199 reviews) | 9.3 (324 reviews) | 
  | **Product Direction (% positive)** | 9.3 (351 reviews) | 8.8 (57 reviews) | 8.9 (326 reviews) | 9.2 (434 reviews) | 

---
## Pricing

### Wati

#### Entry-Level Pricing

Plan: Growth

Price: Contact Us

Description: Send WhatsApp messages to thousands of users in one click to improve reach.

Key Features:
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month

[Browse all 3 editions](https://www.g2.com/products/wati/pricing)

#### Free Trial

Yes

### Gupshup

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Bandwidth

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Telnyx CPaaS

#### Entry-Level Pricing

Plan: 032023 Pricing

Price: Pay As You Go

Key Features:
- Outbound Calling
- Inbound Calling
- Phone Number

[Learn more about Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Wati** | N/A | N/A |
| **Gupshup** | 7.7/10 | 25 |
| **Bandwidth** | N/A | N/A |
| **Telnyx CPaaS** | N/A | N/A |

#### Messenger

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Sequencing** | Not enough data | 8.8 (20 reviews) | Not enough data | Not enough data | 
| **AI** | Not enough data | 7.1 (19 reviews) | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | 7.6 (20 reviews) | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | 7.9 (19 reviews) | Not enough data | Not enough data | 

#### Channels

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Social Media** | Not enough data | 7.3 (18 reviews) | Not enough data | Not enough data | 
| **Website** | Not enough data | 7.3 (20 reviews) | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | 8.5 (19 reviews) | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | 6.8 (17 reviews) | Not enough data | Not enough data | 
| **Other** | Not enough data | 7.2 (16 reviews) | Not enough data | Not enough data | 

#### Customers

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Targeting** | Not enough data | 8.1 (17 reviews) | Not enough data | Not enough data | 
| **Profiles** | Not enough data | 7.7 (18 reviews) | Not enough data | Not enough data | 
| **Analytics** | Not enough data | 7.8 (19 reviews) | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | 7.6 (17 reviews) | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | 7.5 (17 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Wati** | 8.5/10 | 182 |
| **Gupshup** | N/A | N/A |
| **Bandwidth** | N/A | N/A |
| **Telnyx CPaaS** | N/A | N/A |

#### Channels

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Multi-Channel Coverage** | Feature Not Available | Not enough data | Not enough data | Not enough data | 
| **Open Listening** | Feature Not Available | Not enough data | Not enough data | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | Not enough data | Not enough data | 

#### Design

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Communications Strategy Development** | 8.7 (156 reviews) | Not enough data | Not enough data | Not enough data | 
| **Create Content** | 7.9 (152 reviews) | Not enough data | Not enough data | Not enough data | 
| **Personalization** | 8.7 (166 reviews) | Not enough data | Not enough data | Not enough data | 
| **Inbound Identification** | 8.5 (153 reviews) | Not enough data | Not enough data | Not enough data | 
| **Regulatory Compliance** | 8.7 (153 reviews) | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Wati** | 8.6/10 | 165 |
| **Gupshup** | N/A | N/A |
| **Bandwidth** | 8.1/10 | 69 |
| **Telnyx CPaaS** | 8.8/10 | 277 |

#### Functionality

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Ease Of Integration** | 8.9 (142 reviews) | Not enough data | 8.1 (54 reviews) ✓ Verified | 8.8 (254 reviews) ✓ Verified | 
| **API Call Speed** | 8.6 (119 reviews) | Not enough data | 8.0 (47 reviews) ✓ Verified | 8.9 (231 reviews) ✓ Verified | 
| **Communication Varieties** | 8.6 (117 reviews) | Not enough data | 8.1 (52 reviews) ✓ Verified | 9.1 (238 reviews) ✓ Verified | 

#### Support

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Documentation** | 8.6 (119 reviews) | Not enough data | 7.8 (58 reviews) ✓ Verified | 8.8 (253 reviews) ✓ Verified | 
| **Community Support** | 8.4 (115 reviews) | Not enough data | Feature Not Available | 8.4 (216 reviews) ✓ Verified | 
| **Professional Support** | 8.7 (135 reviews) | Not enough data | 8.3 (64 reviews) ✓ Verified | 8.9 (237 reviews) ✓ Verified | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Wati** | 8.5/10 | 194 |
| **Gupshup** | N/A | N/A |
| **Bandwidth** | N/A | N/A |
| **Telnyx CPaaS** | N/A | N/A |

#### Responses

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Customization** | 8.7 (177 reviews) | Not enough data | Not enough data | Not enough data | 
| **Control** | 8.8 (169 reviews) | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | 8.7 (166 reviews) | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | 8.6 (159 reviews) | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | 8.5 (156 reviews) | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Live chat** | 8.8 (164 reviews) | Not enough data | Not enough data | Not enough data | 
| **Integrations** | 8.8 (147 reviews) | Not enough data | Not enough data | Not enough data | 
| **Branding** | 8.4 (160 reviews) | Not enough data | Not enough data | Not enough data | 
| **Analytics** | 8.0 (163 reviews) | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Feature Not Available | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | 8.7 (152 reviews) | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | 8.6 (152 reviews) | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **AI Text Generation** | 7.4 (98 reviews) | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Wati** | 8.3/10 | 64 |
| **Gupshup** | 8.3/10 | 15 |
| **Bandwidth** | N/A | N/A |
| **Telnyx CPaaS** | N/A | N/A |

#### Conversational Platform

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Personalization** | 8.5 (50 reviews) | 8.6 (12 reviews) | Not enough data | Not enough data | 
| **Omnichannel** | 7.7 (44 reviews) | 8.5 (10 reviews) | Not enough data | Not enough data | 
| **Contextual Engagement** | 8.3 (47 reviews) | 8.5 (11 reviews) | Not enough data | Not enough data | 
| **Proactive Engagement** | 8.8 (55 reviews) | 9.1 (11 reviews) | Not enough data | Not enough data | 

#### Support Automation

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Intelligent Routing** | 8.1 (44 reviews) | 8.9 (11 reviews) | Not enough data | Not enough data | 
| **Seamless Escalation** | 8.5 (48 reviews) | 8.6 (12 reviews) | Not enough data | Not enough data | 
| **Transcripts** | 7.9 (39 reviews) | 8.2 (10 reviews) | Not enough data | Not enough data | 
| **Self-Serve Support** | 8.6 (48 reviews) | 8.5 (11 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (7 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.4 (7 reviews) | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Wati** | 8.4/10 | 81 |
| **Gupshup** | N/A | N/A |
| **Bandwidth** | N/A | N/A |
| **Telnyx CPaaS** | N/A | N/A |

#### Messaging Channels

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **SMS Messaging** | 7.4 (44 reviews) | Not enough data | Not enough data | Not enough data | 
| **Email** | Feature Not Available | Not enough data | Not enough data | Not enough data | 
| **Voice Messaging** | 7.1 (46 reviews) | Not enough data | Not enough data | Not enough data | 
| **Two way messaging** | 9.1 (68 reviews) | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Scheduling** | 9.2 (67 reviews) | Not enough data | Not enough data | Not enough data | 
| **Triggered Notifications** | 9.0 (64 reviews) | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | 8.2 (60 reviews) | Not enough data | Not enough data | Not enough data | 
| **Integrations** | 8.7 (67 reviews) | Not enough data | Not enough data | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Wati** | N/A | N/A |
| **Gupshup** | 7.9/10 | 15 |
| **Bandwidth** | N/A | N/A |
| **Telnyx CPaaS** | N/A | N/A |

#### Generative AI

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (11 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.4 (11 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (6 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.1 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Wati** | 8.3/10 | 70 |
| **Gupshup** | N/A | N/A |
| **Bandwidth** | N/A | N/A |
| **Telnyx CPaaS** | N/A | N/A |

#### Generative AI

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Mentions** | 8.3 (55 reviews) | Not enough data | Not enough data | Not enough data | 
| **Tickets** | 8.6 (58 reviews) | Not enough data | Not enough data | Not enough data | 
| **Macros** | 8.5 (54 reviews) | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Email** | Feature Not Available | Not enough data | Not enough data | Not enough data | 
| **Social** | 8.4 (56 reviews) | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | 8.6 (60 reviews) | Not enough data | Not enough data | Not enough data | 
| **Phone** | 7.7 (50 reviews) | Not enough data | Not enough data | Not enough data | 
| **Text** | 8.5 (51 reviews) | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Surveys** | 8.0 (49 reviews) | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Feature Not Available | Not enough data | Not enough data | Not enough data | 
| **Visitor Activity** | Feature Not Available | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | Feature Not Available | Not enough data | Not enough data | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Wati** | 9.1/10 | 110 |
| **Gupshup** | 9.3/10 | 17 |
| **Bandwidth** | N/A | N/A |
| **Telnyx CPaaS** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Transactional Messages** | 9.2 (93 reviews) | 9.4 (13 reviews) | Not enough data | Not enough data | 
| **Bulk WhatsApp Messaging** | 9.4 (99 reviews) | 9.6 (14 reviews) | Not enough data | Not enough data | 
| **Conversational Messaging** | 9.3 (92 reviews) | 9.4 (12 reviews) | Not enough data | Not enough data | 
| **Personalization** | 9.1 (87 reviews) | 9.4 (12 reviews) | Not enough data | Not enough data | 
| **Promotional Messages** | 9.1 (87 reviews) | 9.2 (12 reviews) | Not enough data | Not enough data | 
| **Automated Replies** | 9.3 (95 reviews) | 9.5 (13 reviews) | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Segmentation** | 8.8 (86 reviews) | 9.1 (11 reviews) | Not enough data | Not enough data | 
| **API Integration** | 9.1 (88 reviews) | 9.6 (12 reviews) | Not enough data | Not enough data | 
| **WhatsApp Commerce** | 8.6 (79 reviews) | 8.6 (12 reviews) | Not enough data | Not enough data | 
| **Analytics** | 8.8 (82 reviews) | 8.8 (12 reviews) | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Wati** | N/A | N/A |
| **Gupshup** | N/A | N/A |
| **Bandwidth** | 8.0/10 | 51 |
| **Telnyx CPaaS** | 8.4/10 | 153 |

#### Platform Basics - VoIP Providers

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | Not enough data | 8.7 (32 reviews) | 
| **Call Management** | Not enough data | Not enough data | 9.3 (5 reviews) | 9.1 (35 reviews) | 
| **Network monitoring** | Not enough data | Not enough data | 6.9 (6 reviews) | 8.3 (31 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.3 (6 reviews) | 8.4 (31 reviews) | 
| **Virtual PBX** | Not enough data | Not enough data | Not enough data | 8.3 (30 reviews) | 
| **SIP trunking services** | Not enough data | Not enough data | 8.8 (7 reviews) | 8.9 (36 reviews) | 

#### Basic Communication

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Phone Calls** | Not enough data | Not enough data | 9.1 (44 reviews) | 9.6 (151 reviews) | 
| **Video Calls** | Not enough data | Not enough data | 7.6 (15 reviews) | 8.1 (117 reviews) | 
| **Instant Messaging** | Not enough data | Not enough data | 8.3 (17 reviews) | 8.8 (130 reviews) | 
| **Screen Sharing** | Not enough data | Not enough data | 7.6 (16 reviews) | 7.6 (111 reviews) | 
| **Conference Calls** | Not enough data | Not enough data | 8.6 (30 reviews) | 8.6 (118 reviews) | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | 8.9 (17 reviews) | 8.5 (111 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 8.1 (14 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 7.3 (14 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 8.0 (14 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 8.5 (14 reviews) | 

#### Access

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Software Pairing** | Not enough data | Not enough data | 7.8 (16 reviews) | 8.1 (120 reviews) | 
| **Browser Extension** | Not enough data | Not enough data | 7.2 (25 reviews) | 7.5 (107 reviews) | 
| **Individual Download** | Not enough data | Not enough data | 7.3 (16 reviews) | 7.3 (104 reviews) | 

#### Advanced Features

| Feature | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Hold Music** | Not enough data | Not enough data | 7.0 (22 reviews) | 8.5 (107 reviews) | 
| **Automated Attendants** | Not enough data | Not enough data | 7.5 (25 reviews) | 8.4 (110 reviews) | 
| **VOiP Number** | Not enough data | Not enough data | 9.3 (44 reviews) | 9.5 (136 reviews) | 

---
## Categories

**Unique to Wati (7):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)

**Unique to Gupshup (4):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)

**Unique to Bandwidth (2):** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Telnyx CPaaS (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)


---
## Reviewer Demographics

### By Company Size

| Segment | Wati | Gupshup | Bandwidth | Telnyx CPaaS | 
|---|---|---|---|---|
| **Small-Business** | 76.4% | 24.2% | 44.6% | 80.9% | 
| **Mid-Market** | 21.6% | 45.5% | 39.0% | 16.4% | 
| **Enterprise** | 2.0% | 30.3% | 16.3% | 2.8% | 

### By Industry

#### Wati

- **Education Management:** 10.5%
- **Information Technology and Services:** 7.5%
- **Retail:** 6.1%
- **Marketing and Advertising:** 5.9%
- **Health, Wellness and Fitness:** 5.7%
- **Computer Software:** 4.5%
- **Automotive:** 3.0%
- **Higher Education:** 2.7%
- **Accounting:** 2.5%
- **Apparel & Fashion:** 2.5%
- **Other:** 49.1%

#### Gupshup

- **Financial Services:** 7.6%
- **Automotive:** 7.6%
- **Computer Software:** 7.6%
- **Marketing and Advertising:** 6.1%
- **Insurance:** 6.1%
- **Education Management:** 4.5%
- **Consumer Goods:** 4.5%
- **Hospital & Health Care:** 4.5%
- **Information Technology and Services:** 4.5%
- **Leisure, Travel & Tourism:** 3.0%
- **Other:** 43.9%

#### Bandwidth

- **Telecommunications:** 58.9%
- **Information Technology and Services:** 11.9%
- **Computer Software:** 8.4%
- **Internet:** 2.2%
- **Marketing and Advertising:** 2.2%
- **Consumer Services:** 2.0%
- **Financial Services:** 1.1%
- **Retail:** 1.1%
- **Hospital & Health Care:** 1.1%
- **Insurance:** 0.9%
- **Other:** 10.3%

#### Telnyx CPaaS

- **Telecommunications:** 19.7%
- **Information Technology and Services:** 15.8%
- **Computer Software:** 11.2%
- **Marketing and Advertising:** 7.3%
- **Computer & Network Security:** 3.7%
- **Consumer Services:** 2.6%
- **Consulting:** 2.2%
- **Automotive:** 2.2%
- **Hospital & Health Care:** 2.2%
- **Insurance:** 1.8%
- **Other:** 31.4%

---
## Alternatives

### Alternatives to Wati

- [Gallabox](https://www.g2.com/products/gallabox/reviews) — 4.6/5 stars (169 reviews)
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- [SleekFlow](https://www.g2.com/products/sleekflow/reviews) — 4.6/5 stars (207 reviews)
- [Interakt](https://www.g2.com/products/haptik-interakt/reviews) — 4.5/5 stars (68 reviews)
- [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3889 reviews)
- [360Dialog](https://www.g2.com/products/360dialog/reviews) — 4.7/5 stars (86 reviews)

### Alternatives to Gupshup

- [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (529 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3889 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1517 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [respond.io](https://www.g2.com/products/respond-io/reviews) — 4.8/5 stars (513 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4165 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14726 reviews)
- [Netcore Customer Engagement Platform](https://www.g2.com/products/netcore-customer-engagement-platform/reviews) — 4.5/5 stars (568 reviews)

### Alternatives to Bandwidth

- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (529 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2108 reviews)
- [Bird](https://www.g2.com/products/messagebird-bird/reviews) — 3.9/5 stars (73 reviews)
- [Sinch](https://www.g2.com/products/sinch/reviews) — 3.8/5 stars (35 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [CallTower](https://www.g2.com/products/calltower/reviews) — 4.3/5 stars (377 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1627 reviews)

### Alternatives to Telnyx CPaaS

- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (529 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Bird](https://www.g2.com/products/messagebird-bird/reviews) — 3.9/5 stars (73 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2108 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1415 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1627 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3394 reviews)

---
## Top Discussions

### Wati

- Title: [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) — 3 comments
  > **Top comment:** "Wati is  WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their..."
- Title: [Can i send custom pdf by template by providing custom link tomy customer?](https://www.g2.com/discussions/can-i-send-custom-pdf-by-template-by-providing-custom-link-tomy-customer) — 2 comments, 2 upvotes
  > **Top comment:** "Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF..."
- Title: [How to include pictures as a button option?](https://www.g2.com/discussions/how-to-include-pictures-as-a-button-option) — 1 comment, 2 upvotes
  > **Top comment:** "Pictures cannot be added as buttons. 
However, you can have messages with pictures and regular text buttons."
- Title: [What is the best way to generate leads with WATI, Can you please provide various case study?](https://www.g2.com/discussions/what-is-the-best-way-to-generate-leads-with-wati-can-you-please-provide-various-case-study) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [How do I reply a messaje from a customer quoting the message sent by the client?](https://www.g2.com/discussions/how-do-i-reply-a-messaje-from-a-customer-quoting-the-message-sent-by-the-client) — 1 comment
  > **Top comment:** "At the moment, WhatsApp API does not support this. 

However, we're working on an arrangement within WATI that will allow you to show the original message..."

### Gupshup

- Title: [Is Gupshup good?](https://www.g2.com/discussions/is-gupshup-good) — 1 comment, 1 upvote
  > **Top comment:** "yes,Overall experience is satisfactory"

### Bandwidth

- Title: [What is CPaaS?](https://www.g2.com/discussions/cpaas) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "CPaaS stands for Communications Platforms as a Service. Typical CPaaS offerings include software APIs that allow for easy access to communications services..."
- Title: [Why does owning and operating a carrier network make a difference?](https://www.g2.com/discussions/bandwidth-s-carrier-network) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "In short, owning and operating the network means Bandwidth customers have more control and a more scalable pricing structure compared to working with other..."
- Title: [What are the differences between Bandwidth and Twilio?](https://www.g2.com/discussions/differences-between-bandwidth-and-twilio) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "While there are many small differences between the two vendors, the main differentiator between Bandwidth and Twilio lies in Bandwidth’s owned and operated..."
- Title: [Can I run my short code campaign on Bandwidth?](https://www.g2.com/discussions/short-codes-eg-5-digit-numbers-commonly-used-for-some-text-messaging-campaigns) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "You can! But there are a few things to take note of: while we’re able to power short codes here at Bandwidth, we don’t lease or sell them to our customers...."
- Title: [Is support included?](https://www.g2.com/discussions/included-support) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes! We are proud to offer extensive, included support for every Bandwidth customer. Customers receive a range of included support options including email..."

### Telnyx CPaaS

- Title: [Does Telnyx offer SMS service?](https://www.g2.com/discussions/sms) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Not right now, but SMS is coming to Telnyx very soon!"
- Title: [How can I easily implement sms?](https://www.g2.com/discussions/how-can-i-easily-implement-sms) — 1 comment, 1 upvote
  > **Top comment:** "https://textable.co/"
- Title: [What application do you recommend to use the message or fax services?](https://www.g2.com/discussions/what-application-do-you-recommend-to-use-the-message-or-fax-services) — 1 comment
  > **Top comment:** "I am interested in the same thing.  I am having issues implementing T.38 to improve fax service"
- Title: [Outbound calls do not show my company's name! How can I fix that.](https://www.g2.com/discussions/37211-outbound-calls-do-not-show-my-company-s-name-how-can-i-fix-that) — 1 comment, 1 upvote
  > **Top comment:** "This is very easy to do.  Reach out via the chat bubble and one of the Telnyx Team members will help you."
- Title: ["How do others use Telnyx?"](https://www.g2.com/discussions/37178-how-do-others-use-telnyx) — 1 comment, 1 upvote
  > **Top comment:** "Sip and iot sim mostly"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/wati-vs-gupshup-vs-bandwidth-bandwidth-vs-telnyx-cpaas)