Compare Five9 and VCC Live 
At a Glance
Market Segments
Mid-Market (57.3% of reviews)
Mid-Market (50.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Seat Per Month
Five9
Star Rating
(511)4.1 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Five9VCC Live
Star Rating
(135)4.7 out of 5
Market Segments
Mid-Market (50.4% of reviews)
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Five9 excels in its Predictive Dialer feature, scoring 8.6, which allows for efficient call handling and maximizes agent productivity. In contrast, VCC Live shines with a higher score of 9.3, indicating a more advanced predictive dialing capability that enhances call volume management.
- Reviewers mention that VCC Live's Quality of Support is notably higher at 9.1 compared to Five9's 8.0. This suggests that VCC Live provides more responsive and effective customer service, which is crucial for businesses needing timely assistance.
- G2 users highlight that VCC Live's Ease of Use is rated at 9.0, making it more user-friendly than Five9, which has a score of 8.3. This difference can significantly impact the onboarding process and overall user satisfaction.
- Users on G2 report that Five9's Call Monitoring feature scores 8.9, while VCC Live's is slightly higher at 9.0. This indicates that both platforms offer robust monitoring capabilities, but VCC Live may provide a more refined experience for supervisors.
- Reviewers mention that VCC Live's IVR feature is rated at 9.1, outperforming Five9's score of 8.7. This suggests that VCC Live offers a more sophisticated Interactive Voice Response system, which can enhance customer interactions and streamline call routing.
- Users say that Five9's Workforce Management features, particularly in Labor Forecasting, score 8.8, which is competitive, but VCC Live's overall Workforce Management capabilities, including Agent Availability at 9.2, indicate a more comprehensive approach to managing agent performance and scheduling.
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Pricing
Entry-Level Pricing
Five9
No pricing availableVCC Live
Essentials
Contact Us
1 Seat Per Month
Run effective outbound campaigns and easily handle incoming calls.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
Free Trial
Five9
No trial information availableVCC Live
No trial information availableRatings
Meets Requirements
8.3
422
8.9
112
Ease of Use
8.3
430
9.0
114
Ease of Setup
7.9
291
8.9
102
Ease of Admin
8.0
257
8.6
98
Quality of Support
8.2
404
9.1
111
Has the product been a good partner in doing business?
8.5
256
9.4
95
Product Direction (% positive)
7.2
419
9.0
108
Features by Category
Dialing Options
9.0
128
|
Verified
8.3
34
|
Verified
8.9
122
|
Verified
8.6
30
|
Verified
8.7
122
|
Verified
9.3
38
|
Verified
Agent Tools
8.8
96
|
Verified
8.5
24
|
Verified
8.9
106
|
Verified
9.1
31
|
Verified
8.7
119
|
Verified
9.0
39
|
Verified
9.1
129
|
Verified
9.4
40
|
Verified
Automation
8.5
111
|
Verified
8.6
29
|
Verified
8.9
97
|
Verified
8.8
30
|
Verified
8.8
109
|
Verified
8.6
33
|
Verified
8.6
104
|
Verified
8.8
25
|
Verified
8.6
112
|
Verified
8.7
28
|
Verified
Quality Assurance
8.7
44
Not enough data
8.6
43
Not enough data
8.7
45
Not enough data
Engagement
8.6
43
Not enough data
8.6
48
Not enough data
8.6
44
Not enough data
Performance
8.8
46
Not enough data
9.0
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Channels
8.9
177
|
Verified
9.1
69
|
Verified
7.8
128
|
Verified
7.8
38
|
Verified
7.9
122
|
Verified
7.9
35
|
Verified
7.5
119
|
Verified
8.4
44
|
Verified
7.8
129
|
Verified
8.6
48
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Functions
8.8
211
|
Verified
8.9
58
|
Verified
8.9
214
|
Verified
9.0
58
|
Verified
8.7
188
|
Verified
8.9
59
|
Verified
8.2
123
|
Verified
8.1
24
8.8
151
|
Verified
9.2
59
|
Verified
8.9
171
|
Verified
9.2
63
|
Verified
8.8
169
|
Verified
8.8
55
|
Verified
8.7
151
|
Verified
8.7
56
|
Verified
Administrative
8.3
193
|
Verified
8.9
55
|
Verified
8.7
205
|
Verified
9.2
70
|
Verified
8.3
217
|
Verified
8.6
70
|
Verified
8.7
161
|
Verified
9.0
64
|
Verified
8.6
134
|
Verified
8.6
53
|
Verified
Compliance
8.8
50
Not enough data
8.8
53
Not enough data
8.4
48
Not enough data
Management
8.5
47
Not enough data
8.4
50
Not enough data
8.6
51
Not enough data
8.4
51
Not enough data
Integration
8.7
52
Not enough data
8.3
51
Not enough data
8.4
48
Not enough data
Workforce Management
8.5
39
|
Verified
9.2
18
|
Verified
8.6
41
|
Verified
8.8
17
|
Verified
8.3
40
|
Verified
8.2
12
|
Verified
8.2
39
|
Verified
8.3
13
|
Verified
7.2
36
8.5
9
Administration
8.1
39
|
Verified
8.2
17
|
Verified
8.2
43
|
Verified
8.9
17
|
Verified
8.2
43
|
Verified
8.0
18
|
Verified
8.4
37
|
Verified
7.6
13
|
Verified
8.6
35
|
Verified
9.4
13
Platform
8.0
77
8.6
24
7.1
72
7.2
19
8.3
81
8.8
31
8.8
84
9.0
29
8.7
84
8.7
30
8.6
81
9.1
33
9.0
84
9.0
32
Generative AI
Feature Not Available
Feature Not Available
Workforce Management
9.0
79
9.0
33
9.0
78
8.8
28
Administrative
9.1
81
9.2
32
8.8
84
8.5
31
Customer Support
8.4
18
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
Automation
7.5
17
Not enough data
8.2
17
Not enough data
7.8
16
Not enough data
Artificial Intelligence
7.8
16
Not enough data
7.6
16
Not enough data
7.4
16
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.9
47
Not enough data
8.9
47
Not enough data
8.4
41
Not enough data
8.8
43
Not enough data
8.4
33
Not enough data
Internal Use
8.4
42
Not enough data
8.2
37
Not enough data
8.4
36
Not enough data
8.5
39
Not enough data
8.4
40
Not enough data
8.8
41
Not enough data
Generative AI
Feature Not Available
Not enough data
Platform
8.7
46
Not enough data
8.1
44
Not enough data
8.3
40
Not enough data
8.8
46
Not enough data
8.6
45
Not enough data
6.7
37
Not enough data
8.4
42
Not enough data
7.6
45
Not enough data
Workforce Management Platform Features
8.5
35
Not enough data
8.7
38
Not enough data
8.5
40
Not enough data
8.2
37
Not enough data
8.6
38
Not enough data
8.3
34
Not enough data
8.2
36
Not enough data
8.3
36
Not enough data
7.2
34
Not enough data
8.4
37
Not enough data
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Categories
Categories
Shared Categories
Five9 and VCC Live are categorized as Auto Dialer, Contact Center Workforce, Contact Center, and Call Center Infrastructure (CCI)
Unique Categories
Five9 is categorized as Call Compliance, Live Chat, Speech Analytics, Contact Center Quality Assurance, Workforce Management, ServiceNow Store Apps, and Customer Service Automation
VCC Live has no unique categories
Reviews
Reviewers' Company Size
Five9
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VCC Live
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.5%
Financial Services
7.9%
Insurance
7.3%
Information Technology and Services
6.7%
Marketing and Advertising
5.3%
Other
64.4%
Telecommunications
15.3%
Financial Services
15.3%
Banking
8.4%
Consumer Services
7.6%
Outsourcing/Offshoring
5.3%
Other
48.1%
Most Helpful Reviews
Five9
Most Helpful Favorable Review
Jamee T.
Verified User in Construction
What I like best is being able to visually see exactly what my agents are doing to better manage their time. I also think the call recording is a training tool that any Call Center Manager cannot do without. This has been the most helpful for our call center.
Most Helpful Critical Review
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
VCC Live
Most Helpful Favorable Review
Tom W.
Verified User in Higher Education
- Competent and fast support with sympathic counterparts - Convenient and informative learning and support center with understandable user and developer guides - Power of the Predictive Dialer - Great UX - easy and clean user interface for administrators...
Most Helpful Critical Review
Pawel S.
Verified User in Insurance
(sometimes )when everything goes wrong, and the support does not inform about the time how long it lasts, if they find the cause, they will do it so that this error does not repeat in the future.
Jamee T.
Verified User in Construction
What I like best is being able to visually see exactly what my agents are doing to better manage their time. I also think the call recording is a training tool that any Call Center Manager cannot do without. This has been the most helpful for our call center.
Tom W.
Verified User in Higher Education
- Competent and fast support with sympathic counterparts - Convenient and informative learning and support center with understandable user and developer guides - Power of the Predictive Dialer - Great UX - easy and clean user interface for administrators...
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
Pawel S.
Verified User in Insurance
(sometimes )when everything goes wrong, and the support does not inform about the time how long it lasts, if they find the cause, they will do it so that this error does not repeat in the future.
Alternatives
Discussions
Does five9 have a mobile app?
2 comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
What is the best way to improve?
1 comment
DD
You are right, Benjamin. There are literally thousands of apps that can be inter-connected with VCC Live, thus helping call centers to get the best out of...Read more
What is the best way of getting total talk time % in vcc live app?
1 comment
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
czy planujecie poprawę czasu naprawy systemu, oraz przekazywanie informacji?
1 comment
DD
Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get...Read more
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