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Compare 8x8 Contact Center and VCC Live 
At a Glance
Market Segments
Mid-Market (54.6% of reviews)
Mid-Market (51.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Seat Per Month
8x8 Contact Center
Star Rating
(234)4.1 out of 5
Market Segments
Mid-Market (54.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 Contact CenterVCC Live
Star Rating
(164)4.6 out of 5
Market Segments
Mid-Market (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 8x8 Contact Center excels in providing a solid API, which users find essential for data transfer to their data warehouses. This feature has been highlighted as a significant advantage for those needing straightforward data extraction processes.
- Users say that VCC Live offers a more intuitive setup experience, allowing for easy fine-tuning of the system. Reviewers appreciate how this capability helps them efficiently manage call center operations and streamline the entire call flow from start to finish.
- According to verified reviews, 8x8 Contact Center has a strong reputation for its customer support, with users mentioning the value of one-on-one help in resolving issues. This personalized support has contributed to a consistently positive experience over the years.
- Reviewers mention that VCC Live stands out for its robust reporting capabilities, which allow users to create projects quickly and access detailed analytics. This feature is particularly beneficial for teams looking to optimize their performance and make data-driven decisions.
- G2 reviewers highlight that while 8x8 Contact Center has a slightly lower overall satisfaction score, it still provides valuable features like effective call monitoring and session recording, which are crucial for maintaining quality assurance in call centers.
- Users report that VCC Live's quality of support is notably high, with a score that reflects its responsiveness and helpfulness. This aspect is critical for businesses that rely on timely assistance to resolve technical issues and maintain operational efficiency.
Pricing
Entry-Level Pricing
8x8 Contact Center
No pricing availableVCC Live
Essentials
Contact Us
1 Seat Per Month
Run effective outbound campaigns and easily handle incoming calls.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
Free Trial
8x8 Contact Center
No trial information availableVCC Live
No trial information availableRatings
Meets Requirements
8.4
197
8.9
141
Ease of Use
8.3
202
8.9
143
Ease of Setup
7.7
119
8.9
130
Ease of Admin
8.1
115
8.6
116
Quality of Support
8.1
191
9.2
140
Has the product been a good partner in doing business?
8.4
114
9.4
113
Product Direction (% positive)
7.9
198
9.1
136
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.4
44
|
Verified
Not enough data
8.6
40
|
Verified
Not enough data
9.8
7
Agent Tools
Not enough data
9.0
39
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
9.4
49
|
Verified
Automation
Not enough data
8.4
37
|
Verified
Not enough data
8.7
42
|
Verified
Not enough data
8.7
33
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.0
101
|
Verified
9.1
97
|
Verified
6.9
65
|
Verified
7.5
62
|
Verified
7.4
68
|
Verified
7.4
57
|
Verified
7.8
61
|
Verified
8.1
67
|
Verified
7.5
63
|
Verified
8.1
75
|
Verified
Generative AI
6.1
34
6.3
26
Functions
8.3
97
|
Verified
8.9
82
|
Verified
8.6
97
|
Verified
9.0
81
|
Verified
8.5
89
|
Verified
9.0
82
|
Verified
8.1
73
|
Verified
7.5
48
7.9
69
9.0
83
|
Verified
8.5
85
|
Verified
9.3
89
|
Verified
8.1
84
8.6
80
|
Verified
8.3
77
|
Verified
8.5
81
|
Verified
Agentic AI - Contact Center
7.0
5
7.9
11
6.9
6
8.3
11
6.1
6
8.3
11
5.8
6
8.3
10
Administrative
8.0
84
|
Verified
8.9
78
|
Verified
8.8
93
|
Verified
9.1
93
|
Verified
8.4
98
|
Verified
8.7
93
|
Verified
8.7
82
|
Verified
9.0
87
|
Verified
8.0
71
|
Verified
8.4
75
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.7
26
|
Verified
9.1
23
|
Verified
7.5
24
|
Verified
8.8
22
|
Verified
6.7
18
|
Verified
7.9
18
|
Verified
6.6
19
7.8
19
|
Verified
7.5
23
8.3
14
Administration
7.6
26
|
Verified
8.3
22
|
Verified
7.7
28
|
Verified
8.8
22
|
Verified
8.2
29
|
Verified
8.0
23
|
Verified
6.9
19
|
Verified
7.2
19
|
Verified
7.1
22
|
Verified
8.9
19
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
10
8.1
31
8.4
15
7.1
25
8.6
14
8.8
37
8.4
16
9.0
35
8.2
15
8.9
37
8.8
16
9.2
39
8.8
13
9.0
38
Generative AI
6.1
9
7.3
15
Workforce Management
8.7
15
9.0
40
8.5
13
8.7
35
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
14
9.2
39
9.0
15
8.4
37
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
8x8 Contact Center and VCC Live are categorized as Auto Dialer, Call Center Infrastructure (CCI), Contact Center, and Contact Center Workforce
Unique Categories
8x8 Contact Center is categorized as Live Chat, Customer Service Automation, Contact Center Knowledge Base, Customer Communications Management, Conversational Support, Digital Customer Service Platforms, Contact Center Quality Assurance, Help Desk, Speech Analytics, Social Customer Service, AI Customer Support Agents, Proactive Notification, Customer Self-Service, and Chatbots
VCC Live has no unique categories
Reviews
Reviewers' Company Size
8x8 Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VCC Live
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.5%
Information Technology and Services
7.8%
Hospital & Health Care
6.0%
Security and Investigations
5.5%
Banking
5.5%
Other
63.8%
Financial Services
16.9%
Telecommunications
12.5%
Consumer Services
8.8%
Banking
7.5%
Outsourcing/Offshoring
4.4%
Other
50.0%
Alternatives
Discussions
How can the 8x8 Contact Center include usage minutes with every license?
1 Comment
Official Response from 8x8 Contact Center
Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,...Read more
How has your overall experience been with this product?
1 Comment
PT
Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along...Read more
How can I get someone to help me with creating custom reports for VCC?
1 Comment
WG
8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just...Read more
What is the best way to improve?
1 Comment
DD
You are right, Benjamin. There are literally thousands of apps that can be inter-connected with VCC Live, thus helping call centers to get the best out of...Read more
What is the best way of getting total talk time % in vcc live app?
1 Comment
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
Do you plan to improve the system repair time and the communication of information?
1 Comment
DD
Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get...Read more
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