Compare 8x8 Contact Center and VCC Live 
At a Glance
Market Segments
Mid-Market (57.5% of reviews)
Mid-Market (50.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Seat Per Month
8x8 Contact Center
Star Rating
(203)4.0 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about 8x8 Contact CenterVCC Live
Star Rating
(135)4.7 out of 5
Market Segments
Mid-Market (50.4% of reviews)
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that 8x8 Contact Center excels in its Predictive Dialer feature, scoring 9.3, which allows for efficient call handling and maximizes agent productivity. In contrast, VCC Live's Auto Dialer, while scoring 9.2, does not match the same level of efficiency as reported by users.
- Reviewers mention that VCC Live shines in its Agent Availability and Skills Management, with scores of 9.2 and 8.8 respectively, making it a strong choice for organizations that prioritize workforce management. Meanwhile, 8x8 Contact Center's scores of 7.1 and 6.7 indicate room for improvement in these areas.
- G2 users highlight the superior Quality of Support for VCC Live, which scored 9.1, compared to 8x8 Contact Center's 7.9. This difference suggests that VCC Live may provide a more responsive and helpful support experience for users.
- Users on G2 report that VCC Live's IVR feature is particularly robust, scoring 9.1, which enhances customer interaction and satisfaction. In comparison, 8x8 Contact Center's IVR score of 8.5, while decent, does not offer the same level of functionality as noted by reviewers.
- Reviewers say that VCC Live's ease of setup is a standout feature, scoring 8.9, which is significantly higher than 8x8 Contact Center's score of 7.5. This suggests that VCC Live may be more user-friendly for new implementations.
- Users report that 8x8 Contact Center's Call Monitoring feature, with a score of 8.3, is effective but lacks the advanced capabilities found in VCC Live's Call Monitoring, which scored 9.0. This indicates that VCC Live may offer more comprehensive tools for performance evaluation.
Pricing
Entry-Level Pricing
8x8 Contact Center
No pricing availableVCC Live
Essentials
Contact Us
1 Seat Per Month
Run effective outbound campaigns and easily handle incoming calls.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
Free Trial
8x8 Contact Center
No trial information availableVCC Live
No trial information availableRatings
Meets Requirements
8.3
173
8.9
112
Ease of Use
8.2
176
9.0
114
Ease of Setup
7.6
95
8.9
102
Ease of Admin
8.0
98
8.6
98
Quality of Support
8.0
168
9.1
111
Has the product been a good partner in doing business?
8.4
98
9.4
95
Product Direction (% positive)
7.8
173
9.0
108
Features by Category
Dialing Options
Not enough data
8.3
34
|
Verified
Not enough data
8.6
30
|
Verified
Not enough data
9.3
38
|
Verified
Agent Tools
Not enough data
8.5
24
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
9.0
39
|
Verified
Not enough data
9.4
40
|
Verified
Automation
Not enough data
8.6
29
|
Verified
Not enough data
8.8
30
|
Verified
Not enough data
8.6
33
|
Verified
Not enough data
8.8
25
|
Verified
Not enough data
8.7
28
|
Verified
Channels
9.0
85
|
Verified
9.1
69
|
Verified
7.1
52
|
Verified
7.8
38
|
Verified
7.3
55
|
Verified
7.9
35
|
Verified
7.8
50
|
Verified
8.4
44
|
Verified
7.5
52
|
Verified
8.6
48
|
Verified
Generative AI
5.8
24
Feature Not Available
Functions
8.2
84
|
Verified
8.9
58
|
Verified
8.5
83
|
Verified
9.0
58
|
Verified
8.4
77
|
Verified
8.9
59
|
Verified
8.0
62
|
Verified
8.1
24
7.8
59
9.2
59
|
Verified
8.4
75
|
Verified
9.2
63
|
Verified
7.8
73
8.8
55
|
Verified
8.2
66
|
Verified
8.7
56
|
Verified
Administrative
7.8
72
|
Verified
8.9
55
|
Verified
8.7
81
|
Verified
9.2
70
|
Verified
8.3
87
|
Verified
8.6
70
|
Verified
8.7
71
|
Verified
9.0
64
|
Verified
7.9
61
|
Verified
8.6
53
|
Verified
Workforce Management
7.3
19
|
Verified
9.2
18
|
Verified
6.8
17
|
Verified
8.8
17
|
Verified
5.8
12
|
Verified
8.2
12
|
Verified
5.5
13
|
Verified
8.3
13
|
Verified
7.2
16
8.5
9
Administration
7.0
19
|
Verified
8.2
17
|
Verified
7.3
20
|
Verified
8.9
17
|
Verified
7.7
22
|
Verified
8.0
18
|
Verified
5.7
12
|
Verified
7.6
13
|
Verified
6.4
16
|
Verified
9.4
13
Platform
7.9
7
8.6
24
8.2
12
7.2
19
8.7
10
8.8
31
8.3
12
9.0
29
7.9
11
8.7
30
8.6
12
9.1
33
8.7
9
9.0
32
Generative AI
6.4
6
Feature Not Available
Workforce Management
8.5
11
9.0
33
8.3
9
8.8
28
Administrative
9.3
10
9.2
32
9.1
11
8.5
31
Categories
Categories
Shared Categories
8x8 Contact Center and VCC Live are categorized as Contact Center Workforce, Call Center Infrastructure (CCI), and Contact Center
Reviews
Reviewers' Company Size
8x8 Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VCC Live
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
13.0%
Information Technology and Services
6.7%
Hospital & Health Care
6.7%
Security and Investigations
6.2%
Banking
5.7%
Other
61.7%
Telecommunications
15.3%
Financial Services
15.3%
Banking
8.4%
Consumer Services
7.6%
Outsourcing/Offshoring
5.3%
Other
48.1%
Most Helpful Reviews
8x8 Contact Center
Most Helpful Favorable Review
Verified User in Leisure, Travel & Tourism
Call flows are easy to build out. The dashboard analytics is my favorite part of 8x8 Contact Center.
Most Helpful Critical Review
Verified User in Utilities
Our end users require use of both the softphone and the contact center. Having both options running causes users to miss use the platform after many many attempts at training them, and it is still confusing to many. If there was a proper way to combine both...
VCC Live
Most Helpful Favorable Review
Balázs S.
Verified User in Consumer Services
- Intuitive and easy-to-navigate interface - Extensive customization possibilities - Wide range of detailed reports - Skilled and dedicated Customer Success Managers
Most Helpful Critical Review
Pawel S.
Verified User in Insurance
(sometimes )when everything goes wrong, and the support does not inform about the time how long it lasts, if they find the cause, they will do it so that this error does not repeat in the future.
Verified User in Leisure, Travel & Tourism
Call flows are easy to build out. The dashboard analytics is my favorite part of 8x8 Contact Center.
Balázs S.
Verified User in Consumer Services
- Intuitive and easy-to-navigate interface - Extensive customization possibilities - Wide range of detailed reports - Skilled and dedicated Customer Success Managers
Verified User in Utilities
Our end users require use of both the softphone and the contact center. Having both options running causes users to miss use the platform after many many attempts at training them, and it is still confusing to many. If there was a proper way to combine both...
Pawel S.
Verified User in Insurance
(sometimes )when everything goes wrong, and the support does not inform about the time how long it lasts, if they find the cause, they will do it so that this error does not repeat in the future.
Discussions
How can the 8x8 Contact Center include usage minutes with every license?
1 comment
Official Response from 8x8 Contact Center
Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,...Read more
How has your overall experience been with this product?
1 comment
PT
Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along...Read more
How can I get someone to help me with creating custom reports for VCC?
1 comment
WG
8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just...Read more
What is the best way to improve?
1 comment
DD
You are right, Benjamin. There are literally thousands of apps that can be inter-connected with VCC Live, thus helping call centers to get the best out of...Read more
What is the best way of getting total talk time % in vcc live app?
1 comment
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
czy planujecie poprawę czasu naprawy systemu, oraz przekazywanie informacji?
1 comment
DD
Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
