# TouchBistro Restaurant POS vs Upserve Comparison | | TouchBistro Restaurant POS | Upserve | |---|---|---| | **Star Rating** | 4.1 out of 5 | 4.1 out of 5 | | **Total Reviews** | 108 | 90 | | **Largest Market Segment** | Small-Business (84.8% of reviews) | Small-Business (77.3% of reviews) | | **Entry Level Price** | $249USD/MO. | $99 per month | --- ## Top Pros & Cons ### TouchBistro Restaurant POS Pros: - Ease of Use (1 reviews) - Reliability (1 reviews) Cons: - Connectivity Issues (1 reviews) - Expensive (1 reviews) ### Upserve **Not enough data** --- ## Ratings Comparison | Rating | TouchBistro Restaurant POS | Upserve | |---|---|---| | **Meets Requirements** | 7.7 (101 reviews) | 8.2 (76 reviews) | | **Ease of Use** | 8.5 (103 reviews) | 8.9 (76 reviews) | | **Ease of Setup** | 7.9 (72 reviews) | 8.5 (54 reviews) | | **Ease of Admin** | 8.5 (70 reviews) | 8.5 (54 reviews) | | **Quality of Support** | 7.7 (99 reviews) | 7.6 (75 reviews) | | **Has the product been a good partner in doing business?** | 8.3 (69 reviews) | 8.1 (54 reviews) | | **Product Direction (% positive)** | 7.9 (101 reviews) | 6.9 (76 reviews) | --- ## Pricing ### TouchBistro Restaurant POS #### Entry-Level Pricing Plan: TEAM - Up to 5 Licenses Price: $249USD/MO. Description: Recommended for: Mid-size restaurants or bars that want the convenience and efficiency of always having a POS within arms reach. This plan allows you to keep an iPad stationary in each of your service areas, or have servers bring them tableside. [Browse all 4 editions](https://www.g2.com/products/touchbistro-restaurant-pos/pricing) #### Free Trial No ### Upserve #### Entry-Level Pricing Plan: One Terminal Price: $99 per month Key Features: - Menu Consultation and guided onboarding and installation - Upserve Core Platform with Upserve Payments - Guest Insights [Browse all 4 editions](https://www.g2.com/products/upserve-2019-05-21/pricing) #### Free Trial No --- ## Features Comparison By Category ### Restaurant POS | Product | Score | Reviews | |---|---|---| | **TouchBistro Restaurant POS** | 6.1/10 | 24 | | **Upserve** | 8.6/10 | 30 | #### Administration | Feature | TouchBistro Restaurant POS | Upserve | |---|---|---| | **Menu Building** | 6.6 (20 reviews) | 8.4 (26 reviews) | | **Inventory Management** | 5.4 (19 reviews) | 7.5 (19 reviews) | | **Employee Scheduling** | 4.9 (15 reviews) | 7.8 (9 reviews) | | **Accounting** | 6.2 (20 reviews) | 9.2 (19 reviews) | | **Reporting & Analytics** | 6.3 (21 reviews) | 9.6 (27 reviews) | | **Loyalty Management** | 6.1 (12 reviews) | 8.1 (14 reviews) | #### Meal Service | Feature | TouchBistro Restaurant POS | Upserve | |---|---|---| | **Payment Gateway** | 5.2 (20 reviews) | 9.0 (27 reviews) | | **Table Management** | 6.7 (20 reviews) | 8.8 (23 reviews) | | **Check Adjustment** | 6.4 (20 reviews) | 8.8 (26 reviews) | | **Kitchen Tickets** | 6.7 (21 reviews) | 8.9 (26 reviews) | | **Takeout & Delivery** | 6.6 (15 reviews) | 8.3 (19 reviews) | ### Restaurant Management | Product | Score | Reviews | |---|---|---| | **TouchBistro Restaurant POS** | 6.1/10 | 13 | | **Upserve** | 9.2/10 | 18 | #### Platform Basics | Feature | TouchBistro Restaurant POS | Upserve | |---|---|---| | **Reporting** | 6.2 (11 reviews) | 8.8 (11 reviews) | | **Interoperability** | 5.6 (9 reviews) | 9.0 (7 reviews) | #### Back Office | Feature | TouchBistro Restaurant POS | Upserve | |---|---|---| | **Accounting** | 5.6 (11 reviews) | 9.4 (11 reviews) | | **Employee Management** | 5.7 (10 reviews) | 9.7 (11 reviews) | | **Analytics** | 7.1 (11 reviews) | 9.2 (14 reviews) | | **Inventory Management** | 5.4 (9 reviews) | 8.0 (9 reviews) | #### Front of Office | Feature | TouchBistro Restaurant POS | Upserve | |---|---|---| | **POS** | 6.7 (11 reviews) | 9.6 (17 reviews) | | **Table Management** | 6.7 (11 reviews) | 9.4 (13 reviews) | | **Kitchen Ticketing** | 6.4 (11 reviews) | 9.2 (16 reviews) | | **Reservations** | 5.9 (9 reviews) | Not enough data | #### Platform Data | Feature | TouchBistro Restaurant POS | Upserve | |---|---|---| | **Dashboard** | 6.0 (10 reviews) | 9.6 (12 reviews) | #### Agentic AI - Restaurant Management | Feature | TouchBistro Restaurant POS | Upserve | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Generative AI | Feature | TouchBistro Restaurant POS | Upserve | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Restaurant Management Software](https://www.g2.com/categories/restaurant-management), [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) --- ## Reviewer Demographics ### By Company Size | Segment | TouchBistro Restaurant POS | Upserve | |---|---|---| | **Small-Business** | 84.8% | 77.3% | | **Mid-Market** | 11.4% | 17.0% | | **Enterprise** | 3.8% | 5.7% | ### By Industry #### TouchBistro Restaurant POS - **Restaurants:** 29.5% - **Food & Beverages:** 22.9% - **Hospitality:** 13.3% - **Retail:** 3.8% - **Entertainment:** 3.8% - **Information Technology and Services:** 2.9% - **Wine and Spirits:** 1.9% - **Food Production:** 1.9% - **Investment Management:** 1.9% - **Internet:** 1.9% - **Other:** 16.2% #### Upserve - **Food & Beverages:** 37.5% - **Restaurants:** 31.8% - **Hospitality:** 12.5% - **Retail:** 4.5% - **Wine and Spirits:** 3.4% - **Entertainment:** 2.3% - **Music:** 1.1% - **Mental Health Care:** 1.1% - **Marketing and Advertising:** 1.1% - **Investment Management:** 1.1% - **Other:** 3.4% --- ## Alternatives ### Alternatives to TouchBistro Restaurant POS - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) — 4.6/5 stars (1208 reviews) - [Toast](https://www.g2.com/products/toast/reviews) — 4.2/5 stars (370 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) — 3.9/5 stars (337 reviews) - [Lightspeed Restaurant](https://www.g2.com/products/lightspeed-restaurant/reviews) — 4.3/5 stars (54 reviews) - [Lavu](https://www.g2.com/products/lavu/reviews) — 3.8/5 stars (104 reviews) - [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) — 4.8/5 stars (1300 reviews) - [Silverware](https://www.g2.com/products/silverware/reviews) — 3.8/5 stars (62 reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) — 4.4/5 stars (284 reviews) - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) — 4.6/5 stars (318 reviews) - [Revel Systems](https://www.g2.com/products/revel-systems-revel-systems/reviews) — 4.1/5 stars (146 reviews) ### Alternatives to Upserve - [Toast](https://www.g2.com/products/toast/reviews) — 4.2/5 stars (370 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) — 3.9/5 stars (337 reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) — 4.6/5 stars (1208 reviews) - [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) — 4.8/5 stars (1300 reviews) - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) — 4.6/5 stars (318 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews) - [Owner.com](https://www.g2.com/products/owner-com/reviews) — 4.8/5 stars (404 reviews) - [Lavu](https://www.g2.com/products/lavu/reviews) — 3.8/5 stars (104 reviews) - [Lightspeed Restaurant](https://www.g2.com/products/lightspeed-restaurant/reviews) — 4.3/5 stars (54 reviews) - [Petpooja POSS](https://www.g2.com/products/petpooja-poss/reviews) — 4.7/5 stars (289 reviews) --- ## Top Discussions ### TouchBistro Restaurant POS - Title: [Do you support the Star Kitchen Buzzer?](https://www.g2.com/discussions/hardware-setup) — 2 comments, 1 upvote > **Top comment:** "Are you trying to push this kitchen for coffee maker. If yes, then it would be a great idea for the star kitchen. I am supporting the..." - Title: [What is TouchBistro Restaurant POS used for?](https://www.g2.com/discussions/what-is-touchbistro-restaurant-pos-used-for) — 1 comment > **Top comment:** "It’s a point-of-sale (POS) system specifically designed for the restaurant industry, and it really helped streamline everything—from taking orders to..." - Title: [How do i put someone’s name across a table rather than just their colour?](https://www.g2.com/discussions/how-do-i-put-someone-s-name-across-a-table-rather-than-just-their-colour) — 1 comment, 1 upvote > **Top comment:** "Hi Destiny, I'm Patrick, a research analyst for G2, and would love to help you with your question. From what I can tell, you can assign specific members'..." - Title: [I have printers from a previous POS. Will they work with TouchBistro?](https://www.g2.com/discussions/hardware-setup-e3519a59-f9fb-4ee8-acd2-8c6fa8754f40) — 1 comment, 1 upvote > **Top comment:** "Keep it up https://orcid.org/0000-0002-0641-850X" ### Upserve No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/touchbistro-restaurant-pos-vs-upserve-2019-05-21)