Compare TouchBistro Restaurant POS and Upserve 
At a Glance
Market Segments
Small-Business (84.5% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
$249USD/MO.
$99 per month
TouchBistro Restaurant POS
Star Rating
(106)4.2 out of 5
Market Segments
Small-Business (84.5% of reviews)
Entry-Level Pricing
$249USD/MO.
Browse all 4 pricing plansUpserve
Star Rating
(89)4.1 out of 5
Market Segments
Small-Business (78.2% of reviews)
Entry-Level Pricing
$99 per month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Upserve excels in Menu Building with a score of 8.4, allowing for easy customization and updates, while TouchBistro Restaurant POS falls short with a score of 6.9, making it less flexible for menu changes.
- Reviewers mention that Upserve's Reporting & Analytics feature is highly rated at 9.6, providing in-depth insights into sales and performance, whereas TouchBistro's score of 6.6 indicates a lack of comprehensive reporting capabilities.
- G2 users highlight Upserve's superior Accounting functionality, scoring 9.2, which integrates seamlessly with other financial tools, while TouchBistro's score of 6.5 suggests it may not meet all accounting needs effectively.
- Users on G2 say that Upserve's Employee Management feature is robust, scoring 9.8, allowing for efficient scheduling and tracking, compared to TouchBistro's lower score of 5.7, which indicates limitations in managing staff effectively.
- Reviewers mention that Upserve's Payment Gateway is rated at 9.0, ensuring smooth transactions, while TouchBistro's score of 5.6 suggests users may experience issues with payment processing.
- Users report that Upserve's Table Management feature is highly effective with a score of 9.4, facilitating better customer flow and seating arrangements, whereas TouchBistro's score of 6.7 indicates it may not be as user-friendly or efficient in this area.
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Restaurant Management
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Pricing
Entry-Level Pricing
TouchBistro Restaurant POS
TEAM - Up to 5 Licenses
$249USD/MO.
Recommended for:
Mid-size restaurants or bars that want the convenience and efficiency of always having a POS within arms reach. This plan allows you to keep an iPad stationary in each of your service areas, or have servers bring them tableside.
Upserve
One Terminal
$99
per month
- Menu Consultation and guided onboarding and installation
- Upserve Core Platform with Upserve Payments
- Guest Insights
Free Trial
TouchBistro Restaurant POS
No trial information availableUpserve
No trial information availableRatings
Meets Requirements
7.8
99
8.2
75
Ease of Use
8.6
101
8.9
75
Ease of Setup
8.1
70
8.4
53
Ease of Admin
8.5
69
8.5
54
Quality of Support
7.9
97
7.6
74
Has the product been a good partner in doing business?
8.4
68
8.1
54
Product Direction (% positive)
8.1
99
6.9
75
Features by Category
Administration
6.9
19
8.4
26
5.7
18
7.5
19
5.2
14
7.8
9
6.5
19
9.2
18
6.6
20
9.6
27
6.7
11
8.1
14
Meal Service
5.6
18
9.0
26
7.1
19
8.8
23
6.8
19
8.8
26
7.1
20
8.9
26
7.0
14
8.3
19
Platform Basics
6.2
11
8.8
11
5.6
9
9.0
7
Back Office
5.6
11
9.4
11
5.7
10
9.8
10
7.1
11
9.2
13
5.4
9
7.9
8
Front of Office
6.7
11
9.6
16
6.7
11
9.4
13
6.4
11
9.2
15
5.9
9
Not enough data
Platform Data
6.0
10
9.6
12
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
TouchBistro Restaurant POS and Upserve are categorized as Restaurant Management and Restaurant POS
Unique Categories
TouchBistro Restaurant POS has no unique categories
Upserve has no unique categories
Reviews
Reviewers' Company Size
TouchBistro Restaurant POS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Upserve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Restaurants
29.1%
Food & Beverages
22.3%
Hospitality
13.6%
Retail
3.9%
Entertainment
3.9%
Other
27.2%
Food & Beverages
37.9%
Restaurants
32.2%
Hospitality
12.6%
Retail
4.6%
Wine and Spirits
3.4%
Other
9.2%
Most Helpful Reviews
TouchBistro Restaurant POS
Most Helpful Favorable Review
Ian Y.
Verified User in Food & Beverages
The best feature of TouchBistro is there hands on service and great customer service skills/
Most Helpful Critical Review
Verified User in Restaurants
After selling my business the new owner still had access to my entire history of Touch Bistro. A month before the sale I contacted TB and asked how my sales history etc information will be ported over to either a new account or held in the cloud in the...
Upserve
Most Helpful Favorable Review
Marion M.
Verified User in Food & Beverages
Upserve is a quick, instinctive, and hearty item simple to arrangement and design. The ordinary updates to the product have reliably made it progressively powerful and with better usefulness. Being cloud based makes working anyplace simple, offline...
Most Helpful Critical Review
Verified User in Food & Beverages
Maintenance Doesn't remember customers email Difficult to work offline
Ian Y.
Verified User in Food & Beverages
The best feature of TouchBistro is there hands on service and great customer service skills/
Marion M.
Verified User in Food & Beverages
Upserve is a quick, instinctive, and hearty item simple to arrangement and design. The ordinary updates to the product have reliably made it progressively powerful and with better usefulness. Being cloud based makes working anyplace simple, offline...
Verified User in Restaurants
After selling my business the new owner still had access to my entire history of Touch Bistro. A month before the sale I contacted TB and asked how my sales history etc information will be ported over to either a new account or held in the cloud in the...
Verified User in Food & Beverages
Maintenance Doesn't remember customers email Difficult to work offline
Alternatives
Discussions
Do you support the Star Kitchen Buzzer?
2 comments
WC
Are you trying to push this kitchen for coffee maker. If yes, then it would be a great idea for the star kitchen. I am supporting the...Read more
I have printers from a previous POS. Will they work with TouchBistro?
1 comment
SR
The link provided appears to be an ORCID identifier, which is a unique digital identifier that distinguishes researchers and their work. It does not contain...Read more
How do i put someone’s name across a table rather than just their colour?
1 comment
PS
Hi Destiny, I'm Patrick, a research analyst for G2, and would love to help you with your question. From what I can tell, you can assign specific members'...Read more
Upserve has no discussions with answers
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