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- Talkdesk
- Vonage Contact Center (formerly NewVoiceMedia)
- Talkdesk-vs-Vonage Contact Center (formerly NewVoiceMedia)
Compare Talkdesk and Vonage Contact Center (formerly NewVoiceMedia) 
At a Glance
Market Segments
Mid-Market (60.7% of reviews)
Mid-Market (51.1% of reviews)
Entry-Level Pricing
$85.00 1 Per user, Per month
No pricing available
Talkdesk
Star Rating
(2,408)4.4 out of 5
Market Segments
Mid-Market (60.7% of reviews)
Entry-Level Pricing
$85.00 1 Per user, Per month
Browse all 5 pricing plansVonage Contact Center (formerly NewVoiceMedia)
Star Rating
(96)4.1 out of 5
Market Segments
Mid-Market (51.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Vonage Contact Center (formerly NewVoiceMedia)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Vonage Contact Center excels in Database Management with a score of 9.1, indicating robust capabilities in handling customer data, while Talkdesk, although strong, has not been rated in this specific area.
- Reviewers mention that Talkdesk shines in Ease of Use with a score of 9.1, making it more user-friendly for agents compared to Vonage Contact Center, which has a score of 8.1, suggesting a steeper learning curve.
- G2 users highlight Talkdesk's superior Call Recording feature, scoring 9.4, which is praised for its clarity and reliability, whereas Vonage Contact Center's score of 8.3 indicates room for improvement in this area.
- Users on G2 report that Talkdesk's Performance Analysis tools, rated at 9.1, provide deeper insights into agent performance compared to Vonage Contact Center's score of 8.0, which may limit the ability to track and improve agent metrics effectively.
- Reviewers mention that Vonage Contact Center's Quality of Support is rated at 8.3, which is commendable, but Talkdesk's score of 8.8 suggests a more responsive and helpful support experience for users.
- Users say that Talkdesk's Omnichannel capabilities, rated at 9.0, allow for seamless integration across various communication channels, while Vonage Contact Center's score of 8.3 indicates it may not be as comprehensive in this aspect.
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Pricing
Entry-Level Pricing
Talkdesk
CX Cloud Digital Essentials
$85.00
1 Per user, Per month
Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more.
- Digital Engagement, Studio & Routing, Connections, API Access, Real-time Dashboards, and more.
Vonage Contact Center (formerly NewVoiceMedia)
No pricing availableFree Trial
Talkdesk
No trial information availableVonage Contact Center (formerly NewVoiceMedia)
No trial information availableRatings
Meets Requirements
8.9
1,950
8.4
75
Ease of Use
9.1
1,958
8.3
77
Ease of Setup
8.8
989
8.3
55
Ease of Admin
8.9
901
7.6
34
Quality of Support
8.8
1,730
8.5
68
Has the product been a good partner in doing business?
8.8
884
8.7
33
Product Direction (% positive)
8.7
1,859
7.8
75
Features by Category
Competition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
9.2
308
|
Verified
8.1
12
|
Verified
9.2
282
|
Verified
8.2
10
|
Verified
9.0
268
|
Verified
7.9
11
|
Verified
Agent Tools
9.0
254
|
Verified
8.3
11
|
Verified
9.2
240
|
Verified
8.5
10
|
Verified
9.1
243
|
Verified
8.2
11
|
Verified
9.4
337
|
Verified
8.8
12
|
Verified
Automation
9.1
232
|
Verified
8.0
10
|
Verified
9.1
228
|
Verified
7.7
10
|
Verified
9.2
249
|
Verified
8.0
11
|
Verified
9.0
214
|
Verified
8.3
10
9.0
252
|
Verified
8.2
12
|
Verified
Administration
9.1
146
Not enough data
9.0
139
Not enough data
9.1
142
Not enough data
Knowledge Management
9.1
141
Not enough data
9.1
138
Not enough data
9.2
143
Not enough data
Compliance
9.2
140
Not enough data
9.1
136
Not enough data
9.3
139
Not enough data
9.1
137
Not enough data
Customer Support
9.0
140
Not enough data
9.1
134
Not enough data
9.0
131
Not enough data
Data Security
9.2
127
Not enough data
9.2
128
Not enough data
9.3
136
Not enough data
9.3
124
Not enough data
Administration
9.1
149
Not enough data
9.2
159
Not enough data
9.2
166
Not enough data
Generative AI
Feature Not Available
Not enough data
Text Messaging
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
8.3
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
SMS Platform
Not enough data
9.4
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
9.7
6
Channels
Not enough data
8.6
12
Not enough data
8.3
13
Not enough data
8.6
11
Design
Not enough data
8.8
12
Not enough data
8.0
11
Not enough data
8.2
13
Not enough data
8.6
13
Not enough data
9.2
13
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Quality Assurance
9.2
353
Not enough data
9.0
324
Not enough data
8.9
361
Not enough data
Engagement
9.1
339
Not enough data
9.2
362
Not enough data
9.0
350
Not enough data
Performance
9.0
344
Not enough data
9.2
346
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Channels
9.1
778
|
Verified
9.0
27
|
Verified
8.6
502
|
Verified
7.5
16
|
Verified
8.4
488
|
Verified
7.9
17
|
Verified
8.3
480
|
Verified
7.7
17
8.6
509
|
Verified
8.4
17
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Functions
8.9
922
|
Verified
8.6
29
|
Verified
9.0
943
|
Verified
8.7
28
|
Verified
9.0
794
|
Verified
8.9
25
|
Verified
8.7
536
|
Verified
Feature Not Available
8.8
553
|
Verified
Feature Not Available
9.1
676
|
Verified
9.1
23
|
Verified
8.9
674
8.3
25
|
Verified
8.8
620
|
Verified
8.9
22
|
Verified
Administrative
8.8
871
|
Verified
8.3
25
|
Verified
9.1
890
|
Verified
8.4
31
|
Verified
8.8
977
|
Verified
8.6
31
|
Verified
9.1
677
|
Verified
8.8
25
|
Verified
8.8
539
|
Verified
8.1
20
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.3
242
|
Verified
9.3
9
|
Verified
9.1
224
|
Verified
8.9
9
|
Verified
8.8
192
|
Verified
8.7
9
|
Verified
8.9
203
|
Verified
9.1
9
|
Verified
8.8
200
|
Verified
8.8
8
Administration
9.0
223
|
Verified
8.2
10
|
Verified
9.1
240
|
Verified
8.9
9
|
Verified
9.2
243
|
Verified
9.2
10
|
Verified
8.7
193
|
Verified
8.2
10
|
Verified
9.0
201
|
Verified
8.0
10
|
Verified
Platform
8.2
161
Not enough data
7.8
169
Not enough data
8.8
191
Not enough data
9.0
194
Not enough data
9.0
194
Not enough data
9.0
184
Not enough data
8.8
186
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Workforce Management
9.0
192
Not enough data
8.8
184
Not enough data
Administrative
9.1
196
Not enough data
8.9
199
Not enough data
Customer Support
8.0
49
Not enough data
8.0
50
Not enough data
7.9
50
Not enough data
Automation
8.0
49
Not enough data
8.0
49
Not enough data
8.0
49
Not enough data
Artificial Intelligence
8.0
50
Not enough data
8.2
49
Not enough data
7.8
47
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Phone Number Management
Not enough data
8.5
23
Not enough data
8.5
25
Not enough data
8.5
27
Tracking
Not enough data
8.3
16
Not enough data
8.0
17
Not enough data
8.8
18
Analytics
Not enough data
9.1
25
Not enough data
9.0
26
Not enough data
8.7
22
Not enough data
8.2
17
Call Routing
Not enough data
8.5
24
Not enough data
8.5
21
Not enough data
8.3
19
Administration
Not enough data
7.7
17
Not enough data
8.5
25
Not enough data
8.5
25
Calling
Not enough data
8.7
37
|
Verified
Not enough data
8.2
28
|
Verified
Not enough data
8.6
32
|
Verified
Not enough data
8.9
38
|
Verified
Contacts
Not enough data
8.2
29
|
Verified
Not enough data
8.3
28
|
Verified
Not enough data
8.6
26
|
Verified
Insights
Not enough data
8.0
29
|
Verified
Not enough data
8.2
31
|
Verified
Not enough data
8.6
29
|
Verified
Not enough data
8.1
25
Not enough data
8.3
24
|
Verified
ServiceNow Apps
9.4
42
Not enough data
9.4
41
Not enough data
Categories
Categories
Shared Categories
Talkdesk and Vonage Contact Center (formerly NewVoiceMedia) are categorized as Speech Analytics, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Talkdesk is categorized as Contact Center Quality Assurance, Contact Center Knowledge Base, ServiceNow Store Apps, AI Agents, and Customer Service Automation
Vonage Contact Center (formerly NewVoiceMedia) is categorized as Customer Communications Management, Outbound Call Tracking, Inbound Call Tracking, Sales Gamification, and SMS Marketing
Reviews
Reviewers' Company Size
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vonage Contact Center (formerly NewVoiceMedia)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
9.8%
Computer Software
8.5%
Information Technology and Services
6.1%
Telecommunications
5.7%
Education Management
5.4%
Other
64.5%
Information Technology and Services
14.1%
Computer Software
14.1%
Marketing and Advertising
8.7%
Staffing and Recruiting
7.6%
Outsourcing/Offshoring
6.5%
Other
48.9%
Most Helpful Reviews
Talkdesk
Most Helpful Favorable Review
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Most Helpful Critical Review
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Vonage Contact Center (formerly NewVoiceMedia)
Most Helpful Favorable Review
Verified User in Law Practice
Without Vonage our business would've been dead in the water during COVID-19. Vonage has allowed our business to remain fully open without any interruption due to COVID. It was a relatively smooth launch and our initial representative from New Voice Media...
Most Helpful Critical Review
Verified User in Computer Software
Its okay, nothing really special. Nothing bad though.
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Verified User in Law Practice
Without Vonage our business would've been dead in the water during COVID-19. Vonage has allowed our business to remain fully open without any interruption due to COVID. It was a relatively smooth launch and our initial representative from New Voice Media...
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Verified User in Computer Software
Its okay, nothing really special. Nothing bad though.
Alternatives
Discussions
Do you plan to have a mobile app for this?
3 comments
OT
The Talkdesk mobile app is available for iOS and Android.Read more
When will you have full Talkdesk functionality on the Iphone App?
2 comments
WP
We would like to see TalkDesk CallBar functionality as a part of the mobile app.Read more
What is Vonage VCC?
1 comment
TW
Through a series of acquistions Vonage CC is essentially their improoved version of NewVoice Media. Strong Salesforce integration with some newer AI...Read more
Vonage Contact Center (formerly NewVoiceMedia) has no more discussions with answers
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