# Talkdesk vs Vonage Contact Center (formerly NewVoiceMedia) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Talkdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Vonage Contact Center. Users appreciate Talkdesk's stability during peak hours, highlighting its ability to maintain call quality even under high support volume.
- **Users say** that Talkdesk's implementation process is notably quick and intuitive, allowing agents to start taking calls with minimal training. In contrast, some Vonage users have mentioned challenges with configuration, indicating that setup may require more time and effort.
- **Reviewers mention** that Talkdesk provides a seamless experience by consolidating customer service calls and emails in one platform, which enhances organization and response times. Vonage users, while praising its user-friendliness, have noted that it may not offer the same level of integration across multiple communication channels.
- **According to verified reviews** , Talkdesk's flexibility in call routing and IVR flows is a standout feature, making it easier for businesses to tailor their customer interactions. Vonage Contact Center, while offering solid features, has received feedback suggesting that its routing capabilities could be improved.
- **Users highlight** that Talkdesk's ease of use is particularly beneficial for new agents, with many finding the interface straightforward and accessible. In comparison, while Vonage is described as user-friendly, some users feel that it may not be as intuitive for those unfamiliar with the system.
- **G2 reviewers note** that both platforms offer strong support, but Talkdesk edges out with slightly higher ratings in quality of support. Users have praised Talkdesk for its responsive customer service, while Vonage users have expressed satisfaction with their support but have also indicated that there is room for improvement.



| | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 2,537 | 104 | 
| **Largest Market Segment** | Mid-Market (60.4% of reviews) | Mid-Market (52.0% of reviews) | 
| **Entry Level Price** | Free 25 Licenses Free to Start | No pricing available | 

---
## Top Pros & Cons

### Talkdesk

Pros:
- Ease of Use (310 reviews)
- Efficiency (175 reviews)

Cons:
- Call Issues (119 reviews)
- Technical Issues (78 reviews)

### Vonage Contact Center (formerly NewVoiceMedia)

Pros:
- Ease of Use (21 reviews)
- Customer Support (18 reviews)

Cons:
- Call Issues (6 reviews)
- Customization Difficulty (5 reviews)

---
## Ratings Comparison
| Rating | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
  | **Meets Requirements** | 8.9 (2060 reviews) | 8.6 (83 reviews) | 
  | **Ease of Use** | 9.1 (2070 reviews) | 8.4 (85 reviews) | 
  | **Ease of Setup** | 8.8 (1093 reviews) | 8.4 (63 reviews) | 
  | **Ease of Admin** | 8.9 (947 reviews) | 7.7 (37 reviews) | 
  | **Quality of Support** | 8.8 (1833 reviews) | 8.6 (76 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (929 reviews) | 8.8 (36 reviews) | 
  | **Product Direction (% positive)** | 8.7 (1962 reviews) | 7.9 (83 reviews) | 

---
## Pricing

### Talkdesk

#### Entry-Level Pricing

Plan: Talkdesk Express™ | United States & Canada Small Business Exclusive

Price: Free 25 Licenses Free to Start

Description: Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.






https://www.talkdesk.com/express/

Key Features:
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. 

[Browse all 5 editions](https://www.g2.com/products/talkdesk/pricing)

#### Free Trial

No

### Vonage Contact Center (formerly NewVoiceMedia)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Sales Gamification

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Competition

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Competition Templates** | Not enough data | Not enough data | 
| **Custom Competitions** | Not enough data | Not enough data | 
| **Team Competitions** | Not enough data | Not enough data | 
| **Simultaneous Competitions** | Not enough data | Not enough data | 
| **Competition Adjustments** | Not enough data | Not enough data | 
| **Awards and Incentives** | Not enough data | Not enough data | 

#### Agentic AI - Sales Gamification

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Integrations

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **CRM Integration** | Not enough data | Not enough data | 
| **Social Collaboration Integration** | Not enough data | Not enough data | 
| **TV Streaming** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Enterprise Scalability** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Employee Features

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **User Profiles** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 8.7/10 | 405 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 16 |

#### Dialing Options

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Preview Dialing** | 9.2 (319 reviews) | 8.5 (14 reviews) ✓ Verified | 
| **Progressive Dialing** | 9.2 (293 reviews) | 8.5 (12 reviews) ✓ Verified | 
| **Predictive Dialing** | 8.3 (9 reviews) | Not enough data | 

#### Agent Tools

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Whisper Coaching ** | 9.2 (251 reviews) ✓ Verified | 8.9 (12 reviews) ✓ Verified | 
| **Callback Scheduling ** | 9.1 (255 reviews) ✓ Verified | 8.5 (13 reviews) ✓ Verified | 
| **Call Recording ** | 9.4 (350 reviews) ✓ Verified | 8.9 (14 reviews) ✓ Verified | 

#### Automation

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice Activity Detection** | 9.1 (243 reviews) ✓ Verified | 8.3 (12 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | 9.1 (261 reviews) ✓ Verified | 8.5 (13 reviews) ✓ Verified | 
| **Call Scrubbing** | 8.9 (225 reviews) ✓ Verified | 8.6 (12 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (9 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Prioritization and List Optimization** | 8.1 (8 reviews) | Not enough data | 
| **Compliance Monitoring** | 7.9 (8 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 8.5 (9 reviews) | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 9.1/10 | 215 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Administration

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Database Management ** | 9.1 (165 reviews) | Not enough data | 
| **Data Workflows** | 9.1 (158 reviews) | Not enough data | 
| **Issue Management** | 9.0 (161 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Knowledge Base** | 9.2 (160 reviews) | Not enough data | 
| **Publishing Workflows** | 9.1 (156 reviews) | Not enough data | 
| **Analytics** | 9.1 (161 reviews) | Not enough data | 

#### Compliance

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Policies and Controls** | 9.2 (159 reviews) | Not enough data | 
| **Data Governance** | 9.2 (155 reviews) | Not enough data | 
| **Compliance** | 9.2 (158 reviews) | Not enough data | 
| **Auditing** | 9.1 (156 reviews) | Not enough data | 

#### Customer Support

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Intelligent Search** | 9.1 (158 reviews) | Not enough data | 
| **Suggestions** | 9.0 (153 reviews) | Not enough data | 
| **Decision Trees** | 9.0 (148 reviews) | Not enough data | 

#### Data Security

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Risk Data Attributes** | 9.2 (146 reviews) | Not enough data | 
| **Data Transport** | 9.2 (147 reviews) | Not enough data | 
| **Access Management** | 9.3 (155 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 9.2 (143 reviews) | Not enough data | 

#### Administration

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Integrations** | 9.1 (165 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.2 (177 reviews) | Not enough data | 
| **Performance and Reliability** | 9.2 (184 reviews) | Not enough data | 

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Summarization** | 8.7 (48 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 9.7/10 | 11 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Call Analytics

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | 10.0 (5 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Summarization** | 9.3 (5 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 9.1/10 | 6 |

#### Text Messaging

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Bulk SMS** | Not enough data | 9.2 (6 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 9.4 (6 reviews) | 
| **Text Scheduler** | Not enough data | 8.3 (6 reviews) | 
| **Automatic Replies** | Not enough data | 9.2 (6 reviews) | 
| **Automatic URL Shortening** | Not enough data | 9.2 (6 reviews) | 
| **MMS Marketing** | Not enough data | 9.4 (6 reviews) | 
| **Personalization** | Not enough data | 9.2 (6 reviews) | 
| **Transactional SMS** | Not enough data | 9.2 (6 reviews) | 

#### SMS Platform

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Reporting** | Not enough data | 9.4 (6 reviews) | 
| **Automation** | Not enough data | 8.3 (6 reviews) | 
| **White Label** | Not enough data | 8.9 (6 reviews) | 
| **Text-to-Landline** | Not enough data | 9.7 (6 reviews) | 
| **Short Codes** | Not enough data | 8.9 (6 reviews) | 
| **API Integration** | Not enough data | 9.7 (6 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### AI Automation - SMS Marketing

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

#### AI Content Generation - SMS Marketing

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.9/10 | 18 |

#### Channels

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.9 (15 reviews) | 
| **Open Listening** | Not enough data | 8.8 (16 reviews) | 
| **Physical Media** | Not enough data | 8.9 (14 reviews) | 

#### Design

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 9.0 (15 reviews) | 
| **Create Content** | Not enough data | 8.6 (14 reviews) | 
| **Personalization** | Not enough data | 8.6 (16 reviews) | 
| **Inbound Identification** | Not enough data | 8.9 (16 reviews) | 
| **Regulatory Compliance** | Not enough data | 9.4 (16 reviews) | 

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 9.0/10 | 439 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Quality Assurance

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Evaluation** | 9.2 (371 reviews) | Not enough data | 
| **Calibration** | 9.0 (342 reviews) | Not enough data | 
| **Reports** | 8.9 (379 reviews) | Not enough data | 

#### Engagement

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Feedback** | 9.0 (357 reviews) | Not enough data | 
| **Dashboards** | 9.2 (380 reviews) | Not enough data | 
| **Training** | 9.0 (367 reviews) | Not enough data | 

#### Performance

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Integrations** | 9.0 (362 reviews) | Not enough data | 
| **Compliance** | 9.2 (363 reviews) | Not enough data | 

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | 8.9 (79 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (78 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 8.7/10 | 1227 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.7/10 | 39 |

#### Channels

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice** | 9.2 (832 reviews) ✓ Verified | 9.1 (33 reviews) ✓ Verified | 
| **Social** | 8.6 (542 reviews) ✓ Verified | 7.9 (21 reviews) ✓ Verified | 
| **Web Chat** | 8.4 (533 reviews) ✓ Verified | 8.3 (22 reviews) ✓ Verified | 
| **Mobile SMS** | 8.3 (523 reviews) ✓ Verified | 8.1 (22 reviews) | 
| **Email** | 8.5 (551 reviews) ✓ Verified | 8.7 (22 reviews) ✓ Verified | 

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text-to-Speech** | 8.1 (182 reviews) | Not enough data | 

#### Functions

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Session Routing** | 8.9 (964 reviews) ✓ Verified | 8.8 (35 reviews) ✓ Verified | 
| **Session Queuing** | 9.0 (986 reviews) ✓ Verified | 8.8 (34 reviews) ✓ Verified | 
| **Concurrent Calling** | 9.0 (834 reviews) ✓ Verified | 9.1 (30 reviews) ✓ Verified | 
| **Speech Analytics** | 8.7 (576 reviews) ✓ Verified | Feature Not Available | 
| **Auto Dialer** | 8.8 (590 reviews) ✓ Verified | Feature Not Available | 
| **IVR** | 9.1 (720 reviews) ✓ Verified | 9.2 (29 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.9 (712 reviews) | 8.5 (31 reviews) ✓ Verified | 
| **Persistent Data** | 8.9 (661 reviews) ✓ Verified | 9.0 (27 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (28 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (27 reviews) | Not enough data | 

#### Administrative

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Session Summary Notes** | 8.8 (915 reviews) ✓ Verified | 8.6 (29 reviews) ✓ Verified | 
| **Administrator Access** | 9.1 (929 reviews) ✓ Verified | 8.6 (37 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.8 (1023 reviews) ✓ Verified | 8.6 (37 reviews) ✓ Verified | 
| **Session Recording** | 9.1 (718 reviews) ✓ Verified | 8.9 (31 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.8 (578 reviews) ✓ Verified | 8.4 (25 reviews) ✓ Verified | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 9.6/10 | 73 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### ServiceNow Apps

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **ServiceNow Integration** | 9.4 (43 reviews) | Not enough data | 
| **Value** | 9.4 (42 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Responses

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 9.0/10 | 296 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 9.0/10 | 13 |

#### Workforce Management

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Agent Availability** | 9.3 (259 reviews) ✓ Verified | 9.4 (12 reviews) ✓ Verified | 
| **Skills Management** | 9.1 (238 reviews) ✓ Verified | 9.2 (12 reviews) ✓ Verified | 
| **Shift Scheduling** | 8.8 (208 reviews) ✓ Verified | 9.0 (12 reviews) ✓ Verified | 
| **Agent Self-Service** | 8.8 (216 reviews) ✓ Verified | 9.3 (12 reviews) ✓ Verified | 
| **Mobile Access** | 8.8 (213 reviews) ✓ Verified | 9.1 (11 reviews) | 

#### Administration

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Automation** | 9.0 (236 reviews) ✓ Verified | 8.6 (13 reviews) ✓ Verified | 
| **Performance Analysis** | 9.2 (254 reviews) ✓ Verified | 9.2 (12 reviews) ✓ Verified | 
| **Dashboards** | 9.2 (258 reviews) ✓ Verified | 9.4 (13 reviews) ✓ Verified | 
| **Forecasting** | 8.7 (207 reviews) ✓ Verified | 8.6 (13 reviews) ✓ Verified | 
| **Intraday Management** | 9.0 (213 reviews) ✓ Verified | 8.5 (13 reviews) ✓ Verified | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Conversational Platform

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Messaging Channels

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 8.7/10 | 242 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 7 |

#### Platform

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Omnichannel** | 8.3 (186 reviews) | 8.3 (7 reviews) | 
| **Mobile Access** | 7.9 (195 reviews) | 8.1 (7 reviews) | 
| **Queue Management** | 8.8 (217 reviews) | 8.3 (7 reviews) | 
| **Call Routing** | 8.9 (220 reviews) | 8.3 (7 reviews) | 
| **Call Back** | 9.0 (220 reviews) | 7.4 (7 reviews) | 
| **IVR** | 8.9 (210 reviews) | 8.8 (7 reviews) | 
| **Automatic Call Distribution** | 8.8 (211 reviews) | 8.8 (7 reviews) | 

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (96 reviews) | Not enough data | 

#### Workforce Management

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Monitoring** | 9.0 (217 reviews) | 8.6 (7 reviews) | 
| **Performance Evaluation** | 8.9 (209 reviews) | 9.3 (7 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (20 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (20 reviews) | Not enough data | 

#### Administrative

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Recording** | 9.2 (221 reviews) | 8.8 (7 reviews) | 
| **Reporting & Dashboards** | 8.9 (224 reviews) | 9.0 (7 reviews) | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Platform

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | 

#### Channel

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 8.2/10 | 75 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Customer Support

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Text** | 8.3 (68 reviews) | Not enough data | 
| **Speech** | 8.2 (69 reviews) | Not enough data | 
| **Knowledge Base** | 8.2 (69 reviews) | Not enough data | 

#### Automation

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Ticket Resolution** | 8.1 (68 reviews) | Not enough data | 
| **Customization** | 8.3 (68 reviews) | Not enough data | 
| **Intelligent Routing** | 8.2 (68 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Learning** | 8.0 (68 reviews) | Not enough data | 
| **Language** | 8.3 (67 reviews) | Not enough data | 
| **Conversational AI** | 8.0 (66 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 8.6/10 | 18 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Summarization** | 8.6 (16 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 41 |

#### Agentic AI - Outbound Call Tracking

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Record Calls** | Not enough data | 8.7 (39 reviews) ✓ Verified | 
| **Generate Location** | Not enough data | 8.3 (30 reviews) ✓ Verified | 
| **Call Types** | Not enough data | 8.7 (34 reviews) ✓ Verified | 
| **Click-to-Call** | Not enough data | 8.9 (40 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (31 reviews) ✓ Verified | 
| **Information Locater** | Not enough data | 8.4 (30 reviews) ✓ Verified | 
| **Record Prospect Data** | Not enough data | 8.7 (28 reviews) ✓ Verified | 

#### Insights

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Notes** | Not enough data | 8.1 (31 reviews) ✓ Verified | 
| **Daily Summary** | Not enough data | 8.3 (33 reviews) ✓ Verified | 
| **Automated Voicemails** | Not enough data | 8.7 (31 reviews) ✓ Verified | 
| **Automated Emails** | Not enough data | 8.2 (27 reviews) | 
| **Sorts Prospects** | Not enough data | 8.4 (26 reviews) ✓ Verified | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 8.0/10 | 57 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Automated Ticket Resolution** | 7.6 (33 reviews) | Not enough data | 
| **Contextual Response Generation** | 7.8 (33 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.9 (33 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.3 (34 reviews) | Not enough data | 
| **Multilingual Support** | 8.4 (34 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Proactive Customer Outreach** | 7.2 (32 reviews) | Not enough data | 
| **Feedback Collection** | 8.2 (32 reviews) | Not enough data | 
| **Escalation Handling** | 8.0 (34 reviews) | Not enough data | 
| **Workflow Optimization** | 8.4 (42 reviews) | Not enough data | 

#### Automation

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Customer Interaction Automation** | 8.0 (39 reviews) | Not enough data | 
| **Feedback Collection** | 8.2 (34 reviews) | Not enough data | 
| **Document Processing** | 7.9 (32 reviews) | Not enough data | 

#### Autonomy

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Independent Decision Making** | 7.7 (31 reviews) | Not enough data | 
| **Adaptive Responses** | 8.2 (32 reviews) | Not enough data | 
| **Task Execution** | 7.9 (34 reviews) | Not enough data | 
| **Problem Solving** | 7.9 (33 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Talkdesk (14):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to Vonage Contact Center (formerly NewVoiceMedia) (4):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Gamification Software](https://www.g2.com/categories/sales-gamification), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Small-Business** | 19.3% | 27.0% | 
| **Mid-Market** | 60.4% | 52.0% | 
| **Enterprise** | 20.3% | 21.0% | 

### By Industry

#### Talkdesk

- **Consumer Services:** 10.6%
- **Computer Software:** 8.3%
- **Information Technology and Services:** 6.4%
- **Telecommunications:** 5.7%
- **Education Management:** 5.3%
- **Financial Services:** 5.0%
- **E-Learning:** 3.9%
- **Retail:** 3.3%
- **Marketing and Advertising:** 2.7%
- **Food & Beverages:** 2.7%
- **Other:** 46.2%

#### Vonage Contact Center (formerly NewVoiceMedia)

- **Information Technology and Services:** 14.0%
- **Computer Software:** 12.0%
- **Staffing and Recruiting:** 10.0%
- **Marketing and Advertising:** 8.0%
- **Outsourcing/Offshoring:** 6.0%
- **Consumer Services:** 6.0%
- **Financial Services:** 4.0%
- **Insurance:** 3.0%
- **Hospital & Health Care:** 2.0%
- **Events Services:** 2.0%
- **Other:** 33.0%

---
## Alternatives

### Alternatives to Talkdesk

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2390 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7001 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (257 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1628 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews)
- [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) — 4.1/5 stars (181 reviews)

### Alternatives to Vonage Contact Center (formerly NewVoiceMedia)

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (91 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1628 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (579 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1415 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (707 reviews)

---
## Top Discussions

### Talkdesk

- Title: [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) — 3 comments
  > **Top comment:** "Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:

AI-Powered Tools: Enhances interactions..."
- Title: [Do you plan to have a mobile app for this?](https://www.g2.com/discussions/do-you-plan-to-have-a-mobile-app-for-this) — 3 comments, 1 upvote
  > **Top comment:** "The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-"
- Title: [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) — 2 comments
  > **Top comment:** "it helps businesses improve customer experiences."
- Title: [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) — 2 comments, 1 upvote
  > **Top comment:** "None "
- Title: [When a call drops, what is the easiest and most effective way to find that caller and reach them?](https://www.g2.com/discussions/when-a-call-drops-what-is-the-easiest-and-most-effective-way-to-find-that-caller-and-reach-them) — 2 comments, 1 upvote
  > **Top comment:** "We can find the dropped call's details through their email or phone number."

### Vonage Contact Center (formerly NewVoiceMedia)

- Title: [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) — 1 comment
  > **Top comment:** "Through a series of acquistions Vonage CC is essentially their improoved version of NewVoice Media. Strong Salesforce integration with some newer AI..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/talkdesk-vs-vonage-contact-center-formerly-newvoicemedia)