Compare Smile.io and Yotpo 
- Users report that Yotpo's Bulk SMS feature is highly rated at 9.3, making it a strong choice for businesses looking to engage customers through text messaging. In contrast, Smile.io does not offer a comparable SMS feature, which may limit its communication capabilities.
- Reviewers mention that Smile.io excels in Quality of Support with a score of 9.6, significantly higher than Yotpo's 8.8. This suggests that users may find more responsive and helpful support when using Smile.io.
- G2 users highlight that Yotpo's Text Scheduler is rated at 8.8, allowing for effective planning of marketing messages. However, Smile.io lacks this feature, which could hinder users who prioritize scheduled communications.
- Users on G2 report that Smile.io's Loyalty Engine is rated at 9.1, indicating a robust loyalty program that can enhance customer retention. Yotpo's score of 7.9 in this area suggests it may not be as effective in fostering loyalty among customers.
- Reviewers say that Yotpo's Personalization features score 8.6, allowing for tailored customer experiences. However, Smile.io's score of 8.1 indicates it may not offer the same level of customization, which could impact user engagement.
- Users report that Yotpo's Community Q&A feature is rated at 8.2, providing a platform for customer interaction and feedback. Smile.io does not have a similar feature, which may limit community engagement opportunities for its users.
- Points program
- Referral program
- Basic branding
The value of any app is only as good as it's support. The smile team is not only an expert in the software, but also in loyalty strategies and best practices. They can help you avoid pitfalls and ensure you are going to meet your business goals. Loyalty...
Order-based pricing is the bane of an ecommerce owner's existence. All apps it seems now want a percentage of you revenue, rather than to be paid for the value of their service. Smile.io is no different. What's more, several of the most important...
Simple to use and customizable. Best customer review app out there for Shopify. I was looking for a customer review solution and Yotpo got great feedback from other shopify stores so I decided to take a chance and use it. I have never heard anyone say they...
The two main drawbacks are. 1. Reviews are 100% vetted by the vendor. You can delete or edit to your heart's content, making them worthless. You can even set it up to only publish positive reviews, so no one ever sees anything negative. I find this to...
The value of any app is only as good as it's support. The smile team is not only an expert in the software, but also in loyalty strategies and best practices. They can help you avoid pitfalls and ensure you are going to meet your business goals. Loyalty...
Simple to use and customizable. Best customer review app out there for Shopify. I was looking for a customer review solution and Yotpo got great feedback from other shopify stores so I decided to take a chance and use it. I have never heard anyone say they...
Order-based pricing is the bane of an ecommerce owner's existence. All apps it seems now want a percentage of you revenue, rather than to be paid for the value of their service. Smile.io is no different. What's more, several of the most important...
The two main drawbacks are. 1. Reviews are 100% vetted by the vendor. You can delete or edit to your heart's content, making them worthless. You can even set it up to only publish positive reviews, so no one ever sees anything negative. I find this to...
