Compare Smile.io and Yotpo 
- Reviewers mention that Yotpo excels in its Bulk SMS feature, scoring 9.3, which allows businesses to effectively reach a large audience quickly. In contrast, Smile.io does not offer this feature, which may limit its SMS marketing capabilities.
- Users report that Smile.io shines in Quality of Support, with a score of 9.6, indicating that users feel well-supported and valued. Yotpo, while still strong at 8.8, does not match this level of customer service satisfaction.
- G2 users highlight that Smile.io's Ease of Setup is superior, scoring 9.3 compared to Yotpo's 8.0. This suggests that new users may find Smile.io more intuitive and quicker to implement.
- Users on G2 mention that Yotpo's Text Scheduler feature, scoring 8.8, is particularly useful for planning marketing campaigns, while Smile.io lacks a comparable feature, which could hinder its SMS marketing effectiveness.
- Reviewers say that Smile.io's Loyalty Engine is rated at 9.1, making it a robust choice for businesses focused on customer retention strategies, whereas Yotpo's score of 7.9 indicates it may not be as effective in this area.
- Users report that Yotpo's Community Q&A feature, scoring 8.2, allows for better customer engagement and feedback collection, while Smile.io does not offer a similar feature, which could limit community interaction.
- Points program
- Referral program
- Basic branding
Smile.io has been a game-changer for our small online business. The platform is very easy and user-friendly, making it easy to set up, customize rewards and get customers excited to shop . Since implementing Smile, we've seen a significant boost in repeat...
Order-based pricing is the bane of an ecommerce owner's existence. All apps it seems now want a percentage of you revenue, rather than to be paid for the value of their service. Smile.io is no different. What's more, several of the most important...
I love that even without styling applied, the front end part of Yotpo looks professional. This is great if you don't have time to work on the styling just yet. It also is so easy to separate out the different stores that we use it for, as well as our...
The two main drawbacks are. 1. Reviews are 100% vetted by the vendor. You can delete or edit to your heart's content, making them worthless. You can even set it up to only publish positive reviews, so no one ever sees anything negative. I find this to...
Smile.io has been a game-changer for our small online business. The platform is very easy and user-friendly, making it easy to set up, customize rewards and get customers excited to shop . Since implementing Smile, we've seen a significant boost in repeat...
I love that even without styling applied, the front end part of Yotpo looks professional. This is great if you don't have time to work on the styling just yet. It also is so easy to separate out the different stores that we use it for, as well as our...
Order-based pricing is the bane of an ecommerce owner's existence. All apps it seems now want a percentage of you revenue, rather than to be paid for the value of their service. Smile.io is no different. What's more, several of the most important...
The two main drawbacks are. 1. Reviews are 100% vetted by the vendor. You can delete or edit to your heart's content, making them worthless. You can even set it up to only publish positive reviews, so no one ever sees anything negative. I find this to...
