Compare SAP Solution Manager and TOPdesk 
At a Glance
Market Segments
Enterprise (63.6% of reviews)
Mid-Market (44.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
SAP Solution Manager
Star Rating
(15)3.9 out of 5
Market Segments
Enterprise (63.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SAP Solution ManagerTOPdesk
Star Rating
(28)4.2 out of 5
Market Segments
Mid-Market (44.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about TOPdeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TOPdesk excels in ease of use with a score of 8.2, while SAP Solution Manager lags behind at 6.7. Reviewers mention that TOPdesk's intuitive interface makes it easier for teams to adopt and utilize the software effectively.
- Reviewers say that TOPdesk's quality of support is highly rated at 9.0, compared to SAP Solution Manager's 7.0. Users on G2 highlight that TOPdesk's support team is responsive and helpful, which enhances the overall user experience.
- G2 users mention that TOPdesk's incident management features, such as Automate Ticket Routing (9.0) and Ticket Notifications (9.3), significantly streamline their workflow, whereas SAP Solution Manager does not match this level of automation and efficiency.
- Users say that TOPdesk's reporting capabilities, particularly in Dashboards (8.5) and Time Tracking (8.6), provide valuable insights for management, while SAP Solution Manager's reporting features are perceived as less user-friendly and comprehensive.
- Reviewers mention that TOPdesk's asset management score of 8.7 outshines SAP Solution Manager's 7.5, with users appreciating the detailed tracking and management of assets that TOPdesk offers.
- Users report that TOPdesk's mobile access score of 8.6 is a significant advantage, allowing teams to manage incidents on-the-go, while SAP Solution Manager's mobile functionality is seen as less robust, impacting user flexibility.
Featured Products
Sponsored
Serviceaide ChangeGear
(98)
Service Desk
Visit Website
Pricing
Entry-Level Pricing
SAP Solution Manager
No pricing availableTOPdesk
No pricing availableFree Trial
SAP Solution Manager
No trial information availableTOPdesk
Free Trial is available
Ratings
Meets Requirements
8.5
10
8.6
21
Ease of Use
6.7
10
8.2
20
Ease of Setup
Not enough data
Not enough data
Ease of Admin
Not enough data
Not enough data
Quality of Support
7.0
10
9.0
18
Has the product been a good partner in doing business?
Not enough data
Not enough data
Product Direction (% positive)
10.0
9
9.4
21
Features by Category
Administration
8.7
9
|
Verified
9.1
9
|
Verified
7.5
8
|
Verified
8.7
9
|
Verified
8.5
8
|
Verified
8.9
9
|
Verified
Service Desk
7.1
7
|
Verified
8.9
9
|
Verified
7.6
7
|
Verified
8.5
9
|
Verified
8.3
8
|
Verified
8.1
9
|
Verified
Management
Not enough data
8.5
9
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.9
9
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.8
8
|
Verified
Functionality
Not enough data
9.1
9
|
Verified
Not enough data
8.1
8
9.0
5
|
Verified
9.1
9
|
Verified
Not enough data
8.7
9
|
Verified
Incident Management
Not enough data
9.0
17
Not enough data
8.3
18
Not enough data
9.3
18
Not enough data
8.5
16
Not enough data
8.5
17
Reporting
Not enough data
8.5
17
Not enough data
8.6
18
Not enough data
8.4
15
Access & Usability
Not enough data
8.6
15
Not enough data
8.7
17
Not enough data
8.7
15
Not enough data
8.0
16
Categories
Categories
Shared Categories
SAP Solution Manager and TOPdesk are categorized as IT Service Management (ITSM) Tools
Unique Categories
SAP Solution Manager has no unique categories
TOPdesk is categorized as Service Desk
Reviews
Reviewers' Company Size
SAP Solution Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TOPdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.2%
Oil & Energy
9.1%
Marketing and Advertising
9.1%
Management Consulting
9.1%
Hospital & Health Care
9.1%
Other
45.5%
Computer Software
12.0%
Retail
8.0%
Primary/Secondary Education
8.0%
Higher Education
8.0%
Education Management
8.0%
Other
56.0%
Most Helpful Reviews
SAP Solution Manager
Most Helpful Favorable Review
Verified User in Telecommunications
Solution documentation, Change and request management, Data volume management, Technical and business process monitoring
Most Helpful Critical Review
Verified User in Hospital & Health Care
It is still not very user friendly. The process a could be a little time consuming.
TOPdesk
Most Helpful Favorable Review
James W.
Verified User in Biotechnology
Build-in Asset Management, other ways to sort tickets.
Most Helpful Critical Review
Verified User in Primary/Secondary Education
TopDesk does not really have a great Google Enterprise/Admin integration nor does it have a one to one integration for K12 school districts.
Verified User in Telecommunications
Solution documentation, Change and request management, Data volume management, Technical and business process monitoring
James W.
Verified User in Biotechnology
Build-in Asset Management, other ways to sort tickets.
Verified User in Hospital & Health Care
It is still not very user friendly. The process a could be a little time consuming.
Verified User in Primary/Secondary Education
TopDesk does not really have a great Google Enterprise/Admin integration nor does it have a one to one integration for K12 school districts.
Alternatives
Discussions
SAP Solution Manager has no discussions with answers
TOPdesk has no discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy