# SAP Sales Cloud vs Zoho CRM Plus Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SAP Sales Cloud excels in providing a comprehensive view of the sales pipeline, with users highlighting its ability to keep all customer data, leads, and sales activities in one place. This feature enhances tracking opportunities and following up efficiently, making it a strong choice for organizations focused on pipeline management.
- **Users say** that Zoho CRM Plus stands out for its seamless integration of sales, support, and analytics, which helps maintain a clear workflow. Reviewers appreciate how it provides a clear understanding of lead progression from marketing to pre-sales, making it particularly beneficial for small businesses looking to streamline their processes.
- **According to verified reviews** , SAP Sales Cloud offers robust mobile access, allowing users to manage deals and customer interactions from anywhere. This flexibility is a significant advantage for sales teams that require on-the-go access to their CRM tools.
- **Reviewers mention** that Zoho CRM Plus is user-friendly, with features that are easy to navigate. Users have noted that the funnel system is well manageable, which can be particularly advantageous for smaller teams that may not have extensive training resources.
- **G2 reviewers highlight** that while SAP Sales Cloud has a higher overall satisfaction score, it faces challenges in ease of use compared to Zoho CRM Plus. Users have reported that Zoho's interface is more intuitive, which can lead to quicker adoption and less training time for new users.
- **Users report** that both products provide solid support, but Zoho CRM Plus has a slight edge in quality of support, with reviewers appreciating its responsiveness and helpfulness. This can be crucial for businesses that rely heavily on customer support for their CRM needs.



| | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,001 | 130 | 
| **Largest Market Segment** | Enterprise (43.9% of reviews) | Small-Business (56.6% of reviews) | 
| **Entry Level Price** | No pricing available | $57.00 Per Month | 

---
## Top Pros & Cons

### SAP Sales Cloud

Pros:
- Ease of Use (101 reviews)
- Integrations (65 reviews)

Cons:
- Learning Curve (86 reviews)
- Limited Customization (49 reviews)

### Zoho CRM Plus

Pros:
- Ease of Use (28 reviews)
- Efficiency (18 reviews)

Cons:
- Learning Curve (23 reviews)
- Overwhelming Experience (9 reviews)

---
## Ratings Comparison
| Rating | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
  | **Meets Requirements** | 8.5 (711 reviews) | 8.8 (97 reviews) | 
  | **Ease of Use** | 7.9 (724 reviews) | 8.6 (99 reviews) | 
  | **Ease of Setup** | 8.1 (407 reviews) | 8.3 (79 reviews) | 
  | **Ease of Admin** | 8.0 (262 reviews) | 8.5 (33 reviews) | 
  | **Quality of Support** | 8.3 (680 reviews) | 8.6 (89 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (262 reviews) | 8.6 (32 reviews) | 
  | **Product Direction (% positive)** | 8.5 (683 reviews) | 9.2 (91 reviews) | 

---
## Pricing

### SAP Sales Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Zoho CRM Plus

#### Entry-Level Pricing

Plan: Zoho CRM Plus

Price: $57.00 Per Month

Description: Zoho CRM Plus unifies your sales, marketing, and support teams and helps you deliver a consistent, relevant experience, across every stage of the customer journey. 

Key Features:
- CRM - Sales Force Automation
- Campaigns - Email Marketing Campaigns
- Desk - Customer Service Management

[Learn more about Zoho CRM Plus](https://www.g2.com/products/zoho-crm-plus-2018-12-06/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **SAP Sales Cloud** | 8.1/10 | 622 |
| **Zoho CRM Plus** | 8.3/10 | 79 |

#### Sales Force Automation

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Contact & Account Management** | 8.3 (480 reviews) ✓ Verified | 8.8 (62 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.2 (314 reviews) | 7.9 (50 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 8.3 (444 reviews) ✓ Verified | 8.4 (56 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.3 (457 reviews) ✓ Verified | 8.5 (55 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.1 (406 reviews) ✓ Verified | 8.2 (46 reviews) ✓ Verified | 
| **Desktop Integration** | 8.1 (430 reviews) ✓ Verified | 8.4 (49 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.1 (429 reviews) ✓ Verified | 8.4 (48 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.2 (434 reviews) ✓ Verified | 8.1 (49 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.2 (448 reviews) ✓ Verified | 8.4 (48 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Email Marketing** | 7.9 (381 reviews) ✓ Verified | 8.2 (52 reviews) ✓ Verified | 
| **Campaign Management** | 8.2 (305 reviews) | 8.4 (52 reviews) ✓ Verified | 
| **Lead Management** | 8.4 (409 reviews) ✓ Verified | 8.7 (56 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 8.1 (348 reviews) ✓ Verified | 8.3 (48 reviews) ✓ Verified | 

#### Customer Support

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Case Management** | 8.4 (412 reviews) ✓ Verified | 8.3 (50 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.2 (422 reviews) ✓ Verified | 8.1 (54 reviews) ✓ Verified | 
| **Knowledge Base** | 8.2 (419 reviews) ✓ Verified | 8.0 (55 reviews) ✓ Verified | 
| **Call Center Features** | 8.0 (381 reviews) ✓ Verified | 7.6 (50 reviews) ✓ Verified | 
| **Support Analytics** | 8.2 (410 reviews) ✓ Verified | 8.1 (54 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Reporting** | 8.2 (466 reviews) ✓ Verified | 8.7 (63 reviews) ✓ Verified | 
| **Dashboards** | 8.2 (464 reviews) ✓ Verified | 8.6 (62 reviews) ✓ Verified | 
| **Forecasting** | 8.2 (421 reviews) ✓ Verified | 8.4 (50 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Social Collaboration Features** | 8.1 (270 reviews) | 8.4 (52 reviews) ✓ Verified | 
| **Social Network Integration** | 8.0 (217 reviews) | 8.2 (51 reviews) ✓ Verified | 
| **Mobile User Support** | 7.8 (341 reviews) ✓ Verified | 8.4 (49 reviews) ✓ Verified | 

#### Platform

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Customization** | 8.0 (293 reviews) ✓ Verified | 8.6 (42 reviews) ✓ Verified | 
| **Workflow Capability** | 8.3 (291 reviews) ✓ Verified | 8.6 (42 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.5 (293 reviews) ✓ Verified | 8.3 (38 reviews) ✓ Verified | 
| **Internationalization** | 8.3 (260 reviews) ✓ Verified | 8.0 (35 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.2 (269 reviews) ✓ Verified | 8.0 (36 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.4 (276 reviews) ✓ Verified | 8.0 (37 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.3 (299 reviews) ✓ Verified | 8.5 (39 reviews) ✓ Verified | 
| **Output Document Generation** | 8.3 (281 reviews) ✓ Verified | 8.3 (36 reviews) ✓ Verified | 

#### Integration

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Data Import & Export Tools** | 8.4 (288 reviews) ✓ Verified | 8.3 (37 reviews) ✓ Verified | 
| **Integration APIs** | 8.2 (273 reviews) ✓ Verified | 8.1 (38 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.1 (251 reviews) ✓ Verified | 8.1 (36 reviews) ✓ Verified | 

#### Generative AI

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **AI Text Generation** | 7.5 (138 reviews) | 8.2 (29 reviews) | 

#### Agentic AI - CRM

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (42 reviews) | 7.6 (16 reviews) | 
| **Multi-step Planning** | 7.3 (41 reviews) | 8.3 (15 reviews) | 
| **Cross-system Integration** | 7.7 (44 reviews) | 8.3 (18 reviews) | 
| **Adaptive Learning** | 7.4 (43 reviews) | 8.2 (17 reviews) | 
| **Natural Language Interaction** | 7.6 (41 reviews) | 7.9 (15 reviews) | 
| **Proactive Assistance** | 7.7 (43 reviews) | 8.2 (16 reviews) | 
| **Decision Making** | 7.8 (42 reviews) | 8.4 (16 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **SAP Sales Cloud** | N/A | N/A |
| **Zoho CRM Plus** | N/A | N/A |

#### Lead Facilitation

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **SAP Sales Cloud** | N/A | N/A |
| **Zoho CRM Plus** | N/A | N/A |

#### Platform Basics

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Dynamic Segmentation** | Not enough data | Not enough data | 
| **Journey Optimization** | Not enough data | Not enough data | 

#### Platform Data

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Journey Reporting** | Not enough data | Not enough data | 
| **Trends Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Journey Mapping** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Automated Alerts** | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **SAP Sales Cloud** | N/A | N/A |
| **Zoho CRM Plus** | 8.3/10 | 7 |

#### Agentic AI - Sales Performance Management

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (7 reviews) | 

#### Incentives

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Badges** | Not enough data | 8.3 (6 reviews) | 
| **Triggers** | Not enough data | 8.6 (6 reviews) | 
| **Commission Calculator** | Not enough data | 7.5 (6 reviews) | 
| **Leaderboards** | Not enough data | 8.9 (6 reviews) | 

#### Personalization

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Profiles** | Not enough data | 8.8 (7 reviews) | 
| **Custom Reports** | Not enough data | 9.0 (7 reviews) | 
| **Dashboards** | Not enough data | 8.6 (6 reviews) | 
| **Goal Setting** | Not enough data | 8.3 (6 reviews) | 

#### Administrative

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Integration** | Not enough data | 8.3 (6 reviews) | 
| **Employee Structure** | Not enough data | 7.8 (6 reviews) | 
| **Behavior Monitoring** | Not enough data | 7.9 (7 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **SAP Sales Cloud** | 8.5/10 | 147 |
| **Zoho CRM Plus** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (11 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 

#### Data Sourcing

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Data Sourcing** | 8.6 (133 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.8 (131 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.6 (128 reviews) | Not enough data | 
| **Interactive Dashboards** | 9.0 (131 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (131 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Lead Scoring** | 8.8 (128 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.9 (129 reviews) | Not enough data | 
| **Risk Analysis** | 8.7 (134 reviews) | Not enough data | 
| **Live Forecasting** | 8.9 (136 reviews) | Not enough data | 

#### Sales Management

| Feature | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Live Pipeline Management** | 8.6 (134 reviews) | Not enough data | 
| **Sales Gamification** | 8.3 (131 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.8 (134 reviews) | Not enough data | 
| **Activity Tracking** | 9.0 (134 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to SAP Sales Cloud (1):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)

**Unique to Zoho CRM Plus (3):** [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)


---
## Reviewer Demographics

### By Company Size

| Segment | SAP Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Small-Business** | 19.9% | 56.6% | 
| **Mid-Market** | 36.2% | 37.7% | 
| **Enterprise** | 43.9% | 5.7% | 

### By Industry

#### SAP Sales Cloud

- **Information Technology and Services:** 13.9%
- **Computer Software:** 4.9%
- **Accounting:** 4.6%
- **Financial Services:** 3.7%
- **Automotive:** 3.2%
- **Consumer Goods:** 3.0%
- **Telecommunications:** 2.8%
- **Retail:** 2.6%
- **Oil & Energy:** 2.3%
- **Consulting:** 2.3%
- **Other:** 56.6%

#### Zoho CRM Plus

- **Information Technology and Services:** 22.2%
- **Computer Software:** 12.0%
- **Accounting:** 5.6%
- **Financial Services:** 5.6%
- **Marketing and Advertising:** 4.6%
- **Manufacturing:** 3.7%
- **Consulting:** 3.7%
- **Electrical/Electronic Manufacturing:** 2.8%
- **Real Estate:** 2.8%
- **Business Supplies and Equipment:** 1.9%
- **Other:** 35.2%

---
## Alternatives

### Alternatives to SAP Sales Cloud

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25854 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13873 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3093 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (953 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (480 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews)

### Alternatives to Zoho CRM Plus

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13873 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25854 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14723 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14863 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3093 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (537 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1326 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.3/5 stars (2012 reviews)

---
## Top Discussions

### SAP Sales Cloud

- Title: [What is CRM features?](https://www.g2.com/discussions/what-is-crm-features) — 2 comments
  > **Top comment:** "Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging..."
- Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) — 1 comment *(includes official response)*
  > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution helping organizations streamline Lead to Cash processes, increase sales rep/sales manager..."
- Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) — 1 comment
  > **Top comment:** "Still learning from these SAP Ocean "
- Title: [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) — 1 comment
  > **Top comment:** "Yes - SAP Sales Cloud is a purpose built, cloud native solution. SAP also has older CRM solutions for on-prem deployment. "
- Title: [What is CRM system in SAP?](https://www.g2.com/discussions/what-is-crm-system-in-sap) — 1 comment *(includes official response)*
  > **Top comment:** "SAP Sales Cloud is a  comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,..."

### Zoho CRM Plus

- Title: [What apps come with Zoho CRM Plus?](https://www.g2.com/discussions/what-apps-come-with-zoho-crm-plus) — 2 comments
  > **Top comment:** "Zoho Desk, Zoho Projects, Zoho Sales IQ, Zoho Cliq"
- Title: [What are key features of a CRM system?](https://www.g2.com/discussions/zoho-crm-plus-what-are-key-features-of-a-crm-system) — 1 comment
  > **Top comment:** "Certain key features are customization, lead management, workflow automation, etc. A little advanced features are like sales forecasting and analytics."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/sap-sap-sales-cloud-vs-zoho-crm-plus-2018-12-06)