# Agentforce Sales (formerly Salesforce Sales Cloud) vs Upsales Sales and Marketing Platform Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Upsales. Users appreciate its comprehensive CRM capabilities, noting how it helps improve pipeline visibility and automate repetitive tasks, making the sales process more organized.
- **Users say** that while both platforms offer valuable features, Agentforce Sales stands out for its robust integration of AI-driven insights, which enhances engagement with prospects throughout the sales cycle. This is highlighted by users who find the platform's reporting and dashboard functionalities particularly effective for management reporting.
- **Reviewers mention** that Upsales provides a user-friendly experience, especially for small businesses, with its easy startup process and effective integration of CRM and marketing automation. Users appreciate the ability to track leads and customer interactions seamlessly, which helps align sales and marketing efforts.
- **According to verified reviews** , Agentforce Sales has a more extensive feature set that includes advanced opportunity and pipeline management tools. Users have noted that it simplifies the lead-to-order process, making it easier to manage customer interactions and sales pipelines effectively.
- **Users highlight** that while Upsales offers a free trial, Agentforce Sales justifies its entry-level price with a wealth of features that cater to mid-market needs. This includes superior customization options and a more comprehensive approach to contact and account management, which users find beneficial for larger teams.
- **Reviewers indicate** that support quality is another area where Agentforce Sales shines, with users reporting a higher satisfaction level regarding support services. In contrast, while Upsales has received positive feedback for its support, it does not match the level of assistance and resources available for Agentforce Sales users.



| | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 25,864 | 181 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Small-Business (71.1% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | Free Trial 30 users (14 days) | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Ease of Use (3657 reviews)
- Features (3166 reviews)

Cons:
- Learning Curve (1830 reviews)
- Limitations (1411 reviews)

### Upsales Sales and Marketing Platform

Pros:
- Ease of Use (3 reviews)
- Lead Management (3 reviews)

Cons:
- Limited Customization (4 reviews)
- Learning Curve (3 reviews)

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
  | **Meets Requirements** | 8.8 (14221 reviews) | 8.5 (128 reviews) | 
  | **Ease of Use** | 8.2 (18239 reviews) | 8.8 (130 reviews) | 
  | **Ease of Setup** | 7.8 (9174 reviews) | 8.4 (44 reviews) | 
  | **Ease of Admin** | 7.9 (4503 reviews) | 8.6 (40 reviews) | 
  | **Quality of Support** | 8.1 (12421 reviews) | 8.9 (117 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4469 reviews) | 8.5 (39 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13840 reviews) | 8.4 (120 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Upsales Sales and Marketing Platform

#### Entry-Level Pricing

Plan: Free trial

Price: Free Trial 30 users (14 days)

Description: No credit card needed

Key Features:
- Import ERP data to maximise your trial
- Access the entire system

[Browse all 2 editions](https://www.g2.com/products/upsales-sales-and-marketing-platform/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11210 |
| **Upsales Sales and Marketing Platform** | 7.7/10 | 105 |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Contact & Account Management** | 8.8 (9651 reviews) ✓ Verified | 8.3 (89 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6403 reviews) ✓ Verified | 8.1 (58 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (9381 reviews) ✓ Verified | 8.4 (86 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.3 (9574 reviews) ✓ Verified | 8.5 (90 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.0 (7327 reviews) ✓ Verified | 7.8 (63 reviews) ✓ Verified | 
| **Desktop Integration** | 8.2 (7632 reviews) ✓ Verified | 8.2 (65 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.0 (6768 reviews) ✓ Verified | 7.7 (66 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.1 (6671 reviews) ✓ Verified | 7.8 (68 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.3 (7421 reviews) ✓ Verified | 7.8 (65 reviews) | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Email Marketing** | 8.0 (6682 reviews) ✓ Verified | 7.5 (68 reviews) ✓ Verified | 
| **Campaign Management** | 8.1 (7001 reviews) ✓ Verified | 7.6 (62 reviews) ✓ Verified | 
| **Lead Management** | 8.5 (8157 reviews) ✓ Verified | 8.2 (67 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.9 (5429 reviews) | 7.6 (45 reviews) ✓ Verified | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Case Management** | 8.3 (6841 reviews) ✓ Verified | 7.8 (55 reviews) | 
| **Customer Support Portal** | 8.1 (6388 reviews) ✓ Verified | 7.9 (40 reviews) | 
| **Knowledge Base** | 8.2 (6793 reviews) ✓ Verified | Feature Not Available | 
| **Call Center Features** | 8.0 (5499 reviews) ✓ Verified | 7.4 (52 reviews) | 
| **Support Analytics** | 8.2 (5989 reviews) ✓ Verified | 7.4 (36 reviews) | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Reporting** | 8.5 (9070 reviews) ✓ Verified | 8.1 (70 reviews) ✓ Verified | 
| **Dashboards** | 8.5 (9229 reviews) ✓ Verified | 8.3 (80 reviews) ✓ Verified | 
| **Forecasting** | 8.2 (7490 reviews) ✓ Verified | 7.7 (69 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (5638 reviews) ✓ Verified | Feature Not Available | 
| **Social Network Integration** | 7.8 (5247 reviews) ✓ Verified | Feature Not Available | 
| **Mobile User Support** | 7.7 (6114 reviews) ✓ Verified | 7.4 (55 reviews) ✓ Verified | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Customization** | 8.5 (3712 reviews) ✓ Verified | 7.2 (35 reviews) ✓ Verified | 
| **Workflow Capability** | 8.5 (3715 reviews) ✓ Verified | 7.7 (36 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (3650 reviews) ✓ Verified | 7.7 (36 reviews) ✓ Verified | 
| **Internationalization** | 8.4 (2906 reviews) ✓ Verified | 7.5 (26 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.5 (3189 reviews) ✓ Verified | 7.1 (24 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.1 (3206 reviews) ✓ Verified | 7.2 (29 reviews) | 
| **Performance and Reliability** | 8.7 (3704 reviews) ✓ Verified | 7.9 (37 reviews) ✓ Verified | 
| **Output Document Generation** | 8.1 (3033 reviews) | 8.1 (26 reviews) ✓ Verified | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (2616 reviews) ✓ Verified | 7.4 (38 reviews) ✓ Verified | 
| **Integration APIs** | 8.5 (3119 reviews) ✓ Verified | 7.4 (30 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.5 (2923 reviews) ✓ Verified | 7.4 (30 reviews) ✓ Verified | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **AI Text Generation** | 7.6 (905 reviews) | 6.8 (14 reviews) | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (305 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (255 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (283 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (239 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (245 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (272 reviews) | Not enough data | 
| **Decision Making** | 8.3 (269 reviews) | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Upsales Sales and Marketing Platform** | 7.8/10 | 50 |

#### Email Marketing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 7.2 (29 reviews) ✓ Verified | 
| **Sending Outbound Emails** | Not enough data | 7.6 (32 reviews) ✓ Verified | 
| **Manage Email Deliverability** | Not enough data | 7.2 (29 reviews) ✓ Verified | 
| **Automated Email Responses** | Not enough data | 7.4 (27 reviews) ✓ Verified | 

#### Online Marketing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | 8.3 (23 reviews) ✓ Verified | 
| **Dynamic Content** | Not enough data | 7.9 (15 reviews) ✓ Verified | 
| **A/B Testing** | Not enough data | Feature Not Available | 
| **Mobile Optimized** | Not enough data | 7.4 (26 reviews) ✓ Verified | 
| **Search Tracking and Optimization** | Not enough data | 8.0 (11 reviews) | 

#### Lead Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | 8.1 (24 reviews) ✓ Verified | 
| **Data Quality Management** | Not enough data | 7.3 (20 reviews) ✓ Verified | 
| **Segmentation** | Not enough data | 8.5 (26 reviews) ✓ Verified | 
| **Lead Scoring and Grading** | Not enough data | 8.3 (23 reviews) ✓ Verified | 
| **Lead Nurturing** | Not enough data | 8.6 (22 reviews) ✓ Verified | 
| **Online Behavior Tracking** | Not enough data | 8.6 (22 reviews) ✓ Verified | 
| **Automated Alerts and Tasks** | Not enough data | 8.3 (23 reviews) ✓ Verified | 
| **CRM Lead Integration** | Not enough data | 8.7 (21 reviews) ✓ Verified | 

#### Campaign Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Program Management** | Not enough data | 6.7 (21 reviews) ✓ Verified | 
| **Event / Webinar Marketing** | Not enough data | 8.1 (25 reviews) ✓ Verified | 
| **Calendaring** | Not enough data | Feature Not Available | 
| **Budgeting** | Not enough data | 7.6 (11 reviews) | 

#### Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Social Listening** | Not enough data | Feature Not Available | 
| **Social Sharing** | Not enough data | Feature Not Available | 
| **Social Campaigns** | Not enough data | Feature Not Available | 
| **Social Media Engagement** | Not enough data | Feature Not Available | 
| **Social Media Advertising** | Not enough data | Feature Not Available | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Basic Reporting** | Not enough data | 8.0 (27 reviews) ✓ Verified | 
| **Web Analytics** | Not enough data | 7.6 (26 reviews) ✓ Verified | 
| **ROI Analytics** | Not enough data | 8.0 (19 reviews) ✓ Verified | 
| **Revenue Analytics** | Not enough data | 8.1 (23 reviews) ✓ Verified | 
| **SEO / Keyword Analytics** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Customization ** | Not enough data | 7.0 (17 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 7.9 (18 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.3 (21 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | 8.0 (10 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | Not enough data | 9.0 (8 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | 8.3 (19 reviews) ✓ Verified | 
| **Output Document Generation** | Not enough data | 8.3 (12 reviews) ✓ Verified | 

#### Agentic AI - Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 7.5 (18 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | 7.5 (16 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | Not enough data | 8.1 (13 reviews) ✓ Verified | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Upsales Sales and Marketing Platform** | N/A | N/A |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 |
| **Upsales Sales and Marketing Platform** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Map Design** | 8.6 (35 reviews) | Not enough data | 
| **Vector Mapping ** | 8.4 (31 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (35 reviews) | Not enough data | 
| **Overlaying** | 8.3 (35 reviews) | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Predictive Analysis** | 8.2 (28 reviews) | Not enough data | 
| **Distance Analysis ** | 8.4 (35 reviews) | Not enough data | 
| **Spatial Analysis** | 8.3 (31 reviews) | Not enough data | 
| **Data Stream** | 8.4 (30 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Data Transformation** | 8.6 (29 reviews) | Not enough data | 
| **WYSIWYG Design** | 8.3 (24 reviews) | Not enough data | 
| **API Integrations** | 8.6 (22 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Upsales Sales and Marketing Platform** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 425 |
| **Upsales Sales and Marketing Platform** | N/A | N/A |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Customer-facing Chatbot** | 8.5 (272 reviews) | Not enough data | 
| **Lead Qualification** | 8.8 (297 reviews) | Not enough data | 
| **Lead Follow-up** | 8.8 (320 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.6 (292 reviews) | Not enough data | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (355 reviews) | Not enough data | 
| **Data Entry** | 8.8 (348 reviews) | Not enough data | 
| **Integrations / APIs** | 8.8 (343 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Coaching ** | 8.4 (286 reviews) | Not enough data | 
| **Peformance Tracking** | 8.8 (310 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **ROI Forecasting ** | 8.4 (284 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.8 (302 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **AI Text Generation** | 8.4 (125 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (124 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Autonomous Task Execution** | 9.1 (31 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (30 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (27 reviews) | Not enough data | 
| **Adaptive Learning** | 9.0 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.3 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 9.1 (27 reviews) | Not enough data | 
| **Decision Making** | 9.3 (29 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 619 |
| **Upsales Sales and Marketing Platform** | N/A | N/A |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Task Management** | 8.7 (521 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.5 (510 reviews) | Not enough data | 
| **Calls and Voice** | 8.1 (465 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.1 (459 reviews) | Not enough data | 
| **CRM Integration** | 8.9 (524 reviews) | Not enough data | 
| **Calendar** | 8.4 (467 reviews) | Not enough data | 
| **Shared Records** | 8.6 (480 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Content Management** | 8.4 (482 reviews) | Not enough data | 
| **Workflow Management** | 8.7 (501 reviews) | Not enough data | 
| **Workflow Performance** | 8.7 (498 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.3 (481 reviews) | Not enough data | 
| **Gamification** | 7.8 (414 reviews) | Not enough data | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Lead Prioritization** | 8.5 (463 reviews) | Not enough data | 
| **Lead Scoring** | 8.4 (470 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.3 (426 reviews) | Not enough data | 
| **Buyer Intelligence** | 8.0 (430 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (415 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **AI Text Generation** | 7.4 (268 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (87 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (88 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (86 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (87 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (87 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (87 reviews) | Not enough data | 
| **Decision Making** | 8.5 (87 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 185 |
| **Upsales Sales and Marketing Platform** | N/A | N/A |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Call Recording** | 8.7 (134 reviews) | Not enough data | 
| **Machine Learning** | 8.6 (138 reviews) | Not enough data | 
| **Call Analysis** | 8.7 (134 reviews) | Not enough data | 
| **Lead Qualification** | 8.9 (135 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Customer Scoring** | 8.7 (143 reviews) | Not enough data | 
| **Speech-to-Text** | 8.7 (127 reviews) | Not enough data | 
| **Sentiment Analysis** | 9.3 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **AI Text Summarization** | 8.3 (61 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (15 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (16 reviews) | Not enough data | 
| **Cross-system Integration** | 9.4 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 9.3 (16 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.9 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (16 reviews) | Not enough data | 
| **Decision Making** | 9.2 (16 reviews) | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 85 |
| **Upsales Sales and Marketing Platform** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Revenue History** | 8.7 (68 reviews) | Not enough data | 
| **Pipeline Management** | 8.6 (71 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.9 (71 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.6 (65 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (69 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.3 (60 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.3 (60 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Calendar Sync** | 8.1 (66 reviews) | Not enough data | 
| **Email Activity Capture** | 8.5 (64 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.2 (61 reviews) | Not enough data | 
| **Marketing Leads** | 8.2 (67 reviews) | Not enough data | 
| **Contact Capture** | 8.6 (58 reviews) | Not enough data | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Nonengaged Accounts** | 8.3 (65 reviews) | Not enough data | 
| **Account optimization** | 8.1 (65 reviews) | Not enough data | 
| **Historical Patterns** | 8.1 (62 reviews) | Not enough data | 
| **Rep Performance** | 8.3 (61 reviews) | Not enough data | 
| **Account Engagement** | 8.7 (58 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.4 (58 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (23 reviews) | Not enough data | 
| **Decision Making** | 8.5 (25 reviews) | Not enough data | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 |
| **Upsales Sales and Marketing Platform** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Custom Territory Mapping** | 8.7 (31 reviews) | Not enough data | 
| **Strategic Selling** | 8.6 (29 reviews) | Not enough data | 
| **Automatic Rep Assignment** | 8.4 (29 reviews) | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Lead Priority** | 8.9 (28 reviews) | Not enough data | 
| **Optimized Sales Routes** | 9.0 (30 reviews) | Not enough data | 
| **Map Directions** | 9.1 (31 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Gamification** | 8.3 (26 reviews) | Not enough data | 
| **Performance Dashboards** | 8.3 (29 reviews) | Not enough data | 
| **Sales Rep Tracker** | 9.0 (29 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Video and Interactive Media** | 8.0 (25 reviews) | Not enough data | 
| **Digital Contracts** | 8.2 (28 reviews) | Not enough data | 
| **E-signature** | 8.5 (28 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 183 |
| **Upsales Sales and Marketing Platform** | N/A | N/A |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **MS Teams Integration** | 8.2 (160 reviews) | Not enough data | 
| **Email Integration** | 8.6 (162 reviews) | Not enough data | 
| **Zoom Integration** | 8.1 (161 reviews) | Not enough data | 
| **Google Meet Integration** | 8.1 (160 reviews) | Not enough data | 
| **Salesforce Integration** | 8.8 (163 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Custom Booking Page** | 8.1 (155 reviews) | Not enough data | 
| **Personalized Links** | 8.2 (159 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.4 (158 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Set Working Hours** | 8.4 (159 reviews) | Not enough data | 
| **Automatic Updates** | 8.3 (159 reviews) | Not enough data | 
| **Buffer Times** | 8.1 (161 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (36 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (37 reviews) | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 197 |
| **Upsales Sales and Marketing Platform** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Account Scoring** | 8.5 (173 reviews) | Not enough data | 
| **Revenue Planning** | 8.5 (162 reviews) | Not enough data | 
| **Account Segmentation** | 8.5 (167 reviews) | Not enough data | 
| **Sales Performance** | 8.6 (169 reviews) | Not enough data | 
| **Sales Forecasting** | 8.7 (171 reviews) | Not enough data | 
| **Integrations** | 8.9 (167 reviews) | Not enough data | 
| **Scenario Modeling** | 8.2 (162 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Territory Management** | 8.6 (164 reviews) | Not enough data | 
| **Territory Planning** | 8.5 (170 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Quota Management** | 8.4 (166 reviews) | Not enough data | 
| **Capacity Management** | 8.4 (174 reviews) | Not enough data | 
| **Quota Planning** | 8.4 (166 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (56 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (55 reviews) | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 514 |
| **Upsales Sales and Marketing Platform** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (54 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (53 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (54 reviews) | Not enough data | 
| **Decision Making** | 8.1 (55 reviews) | Not enough data | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Lead Opportunity** | 8.9 (453 reviews) | Not enough data | 
| **Lead Assignment** | 8.9 (459 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.6 (433 reviews) | Not enough data | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Lead Management** | 8.9 (463 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.6 (452 reviews) | Not enough data | 
| **Lead Context** | 8.6 (430 reviews) | Not enough data | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Conversion Viability** | 8.5 (417 reviews) | Not enough data | 
| **Workflow** | 8.6 (439 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Data Synchronization** | 8.6 (429 reviews) | Not enough data | 
| **Analysis** | 8.6 (430 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 684 |
| **Upsales Sales and Marketing Platform** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (67 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (67 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (68 reviews) | Not enough data | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Badges** | 8.2 (431 reviews) | Not enough data | 
| **Triggers** | 8.4 (494 reviews) | Not enough data | 
| **Commission Calculator** | 8.0 (428 reviews) | Not enough data | 
| **Leaderboards** | 8.6 (506 reviews) | Not enough data | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Profiles** | 8.6 (476 reviews) | Not enough data | 
| **Custom Reports** | 8.8 (554 reviews) | Not enough data | 
| **Dashboards** | 8.9 (587 reviews) | Not enough data | 
| **Goal Setting** | 8.6 (530 reviews) | Not enough data | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Integration** | 8.7 (558 reviews) | Not enough data | 
| **Employee Structure** | 8.5 (521 reviews) | Not enough data | 
| **Behavior Monitoring** | 8.4 (501 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 713 |
| **Upsales Sales and Marketing Platform** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (60 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (58 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (58 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (60 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (59 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (58 reviews) | Not enough data | 
| **Decision Making** | 8.4 (61 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Open Rates** | 8.3 (567 reviews) | Not enough data | 
| **Link Activity** | 8.4 (574 reviews) | Not enough data | 
| **Attachment Activity** | 8.3 (588 reviews) | Not enough data | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Email Platform Integration** | 8.7 (621 reviews) | Not enough data | 
| **Email Scheduling** | 8.5 (590 reviews) | Not enough data | 
| **Notifications** | 8.5 (623 reviews) | Not enough data | 
| **Email Categorization** | 8.4 (568 reviews) | Not enough data | 
| **Templates** | 8.4 (596 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **AI Text Generation** | 7.5 (287 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1199 |
| **Upsales Sales and Marketing Platform** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (77 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (78 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (77 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (76 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (77 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Data Sourcing** | 8.5 (966 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (996 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.4 (898 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.7 (1027 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (958 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Lead Scoring** | 8.4 (944 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.6 (958 reviews) | Not enough data | 
| **Risk Analysis** | 8.1 (851 reviews) | Not enough data | 
| **Live Forecasting** | 8.3 (892 reviews) | Not enough data | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (982 reviews) | Not enough data | 
| **Sales Gamification** | 8.1 (853 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.6 (976 reviews) | Not enough data | 
| **Activity Tracking** | 8.8 (1045 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **Upsales Sales and Marketing Platform** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (38 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (39 reviews) | Not enough data | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Record Calls** | 8.5 (185 reviews) | Not enough data | 
| **Generate Location** | 8.4 (176 reviews) | Not enough data | 
| **Call Types** | 8.7 (185 reviews) | Not enough data | 
| **Click-to-Call** | 8.7 (183 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (44 reviews) | Not enough data | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Personalization** | 8.8 (176 reviews) | Not enough data | 
| **Information Locater** | 8.7 (179 reviews) | Not enough data | 
| **Record Prospect Data** | 8.7 (181 reviews) | Not enough data | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Notes** | 9.1 (189 reviews) | Not enough data | 
| **Daily Summary** | 8.9 (182 reviews) | Not enough data | 
| **Automated Voicemails** | 8.3 (178 reviews) | Not enough data | 
| **Automated Emails** | 8.5 (188 reviews) | Not enough data | 
| **Sorts Prospects** | 8.4 (182 reviews) | Not enough data | 
| **Automated Note Taking** | 8.7 (38 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Upsales Sales and Marketing Platform** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | 
| **Decision Making** | 9.2 (20 reviews) | Not enough data | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Knowledge Base** | 8.8 (255 reviews) | Not enough data | 
| **Coaching Materials** | 8.8 (247 reviews) | Not enough data | 
| **Playbook Creation** | 8.5 (207 reviews) | Not enough data | 
| **Video Record** | 8.5 (242 reviews) | Not enough data | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Review** | 8.8 (236 reviews) | Not enough data | 
| **Scorecard** | 8.6 (232 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (213 reviews) | Not enough data | 
| **Leaderboard** | 8.6 (200 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (225 reviews) | Not enough data | 
| **Notifications** | 8.9 (226 reviews) | Not enough data | 
| **Competition** | 8.7 (198 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **AI Text Summarization** | 7.6 (70 reviews) | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 443 |
| **Upsales Sales and Marketing Platform** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (32 reviews) | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Content Import** | 8.3 (350 reviews) | Not enough data | 
| **Content Creation** | 8.1 (341 reviews) | Not enough data | 
| **Templates** | 8.2 (327 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (317 reviews) | Not enough data | 
| **Content Storage** | 8.3 (334 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Reporting** | 8.7 (346 reviews) | Not enough data | 
| **Alerts** | 8.4 (344 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.5 (225 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (350 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Sales Training ** | 8.4 (26 reviews) | Not enough data | 
| **Sales Coaching** | 8.4 (26 reviews) | Not enough data | 
| **Sales Onboarding** | 8.5 (26 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Cross-Functional Alignment** | 8.3 (25 reviews) | Not enough data | 
| **AI and Automation** | 8.3 (27 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.7 (26 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Upsales Sales and Marketing Platform** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | 10.0 (5 reviews) | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | 10.0 (5 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (16):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Upsales Sales and Marketing Platform (1):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | 
|---|---|---|
| **Small-Business** | 20.6% | 71.1% | 
| **Mid-Market** | 46.0% | 24.3% | 
| **Enterprise** | 33.4% | 4.6% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.5%

#### Upsales Sales and Marketing Platform

- **Marketing and Advertising:** 13.4%
- **Computer Software:** 8.7%
- **Accounting:** 7.6%
- **Staffing and Recruiting:** 5.2%
- **Telecommunications:** 4.7%
- **Wholesale:** 4.1%
- **Information Technology and Services:** 3.5%
- **Media Production:** 3.5%
- **Financial Services:** 2.9%
- **Construction:** 2.3%
- **Other:** 44.2%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5609 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13894 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9696 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3574 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2945 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6678 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (224 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)

### Alternatives to Upsales Sales and Marketing Platform

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13894 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14892 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3103 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14772 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (368 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (954 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1623 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 1 upvote
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Upsales Sales and Marketing Platform

- Title: [What is the best way to use Upsales and with that said regarding the offers and sales reports? Is it essy to create your own offers in the system?](https://www.g2.com/discussions/what-is-the-best-way-to-use-upsales-and-with-that-said-regarding-the-offers-and-sales-reports-is-it-essy-to-create-your-own-offers-in-the-system) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Upsales is a sales and marketing tool for B2B-businesses. It is easy to use and can be used in the whole sales process, from lead or prospect to customer...."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-upsales-sales-and-marketing-platform)