Compare Reviews.io and Yotpo 
At a Glance
Market Segments
Small-Business (85.1% of reviews)
Small-Business (77.3% of reviews)
Entry-Level Pricing
$99.00 1500 Review Invites Per Month
Free Forever
Reviews.io
Star Rating
(522)4.8 out of 5
Market Segments
Small-Business (85.1% of reviews)
Entry-Level Pricing
$99.00 1500 Review Invites Per Month
Browse all 3 pricing plansYotpo
Star Rating
(237)4.3 out of 5
Market Segments
Small-Business (77.3% of reviews)
Entry-Level Pricing
Free Forever
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Reviews.io excels in Quality of Support with a score of 9.6, while Yotpo's support is rated lower at 8.8. Reviewers mention that the responsiveness and helpfulness of the support team at Reviews.io significantly enhance their experience.
- Reviewers mention that Reviews.io offers superior Ease of Use with a score of 9.0 compared to Yotpo's 8.5. Users say that the intuitive interface of Reviews.io makes it easier for small businesses to navigate and utilize the software effectively.
- G2 users highlight the Text Messaging features of Reviews.io, particularly the Bulk SMS functionality rated at 9.3, which is not matched by Yotpo. Users report that this feature allows for efficient communication with customers, enhancing engagement.
- Users on G2 note that Reviews.io's Customer Feedback capabilities are rated at 9.5, surpassing Yotpo's 9.1. Reviewers mention that the detailed feedback collection tools in Reviews.io help businesses gain valuable insights into customer satisfaction.
- Reviewers mention that Yotpo's Order Management features, particularly in Authentification, are rated lower at 7.9 compared to Reviews.io's 8.6. Users report that this can lead to challenges in managing customer orders effectively.
- Users say that Reviews.io shines in Product Direction with a positive score of 9.3, while Yotpo's score is 8.0. Reviewers mention that the consistent updates and improvements in Reviews.io make it a reliable choice for businesses looking for long-term software solutions.
Featured Products
Sponsored
Ambassador Software
(52)
Review Management
Visit Website
Sponsored
Giftbit
(14)
Review Management
Visit Website
Sponsored
Netcapz
(0)
Review Management
Visit Website
Pricing
Entry-Level Pricing
Reviews.io
Start-up
$99.00
1500 Review Invites Per Month
Collect reviews and get stars next to your Google Ads & organic search results.
- All Features In Free Package
- Review Booster & Reply
- Reputation Manager
Yotpo
Free
Free Forever
Up to 50 monthly orders,
Review Request Emails,
On-site Widgets,
Moderation & Commenting,
Social Push & SEO Page,
And more.
Free Trial
Reviews.io
Free Trial is available
Yotpo
Free Trial is available
Ratings
Meets Requirements
9.3
417
8.6
189
Ease of Use
9.0
420
8.5
190
Ease of Setup
8.6
291
8.0
124
Ease of Admin
9.0
261
8.1
124
Quality of Support
9.6
421
8.8
183
Has the product been a good partner in doing business?
9.4
261
8.5
121
Product Direction (% positive)
9.3
373
8.0
177
Features by Category
Text Messaging
Not enough data
9.3
18
Not enough data
7.7
11
Not enough data
8.8
17
Not enough data
8.7
13
Not enough data
9.0
16
Not enough data
8.9
12
Not enough data
8.6
17
Not enough data
8.2
14
SMS Platform
Not enough data
7.6
13
Not enough data
8.6
16
Not enough data
9.0
5
Not enough data
Feature Not Available
Not enough data
9.0
8
Not enough data
7.4
7
Collection
8.6
91
7.9
32
|
Verified
8.9
184
|
Verified
8.1
47
|
Verified
8.8
185
|
Verified
7.5
46
|
Verified
8.6
177
|
Verified
7.9
42
|
Verified
8.2
151
|
Verified
8.2
37
|
Verified
Moderation
9.0
176
|
Verified
8.4
49
|
Verified
9.0
169
|
Verified
8.0
46
|
Verified
8.3
142
|
Verified
7.9
34
|
Verified
Use Cases
9.0
163
|
Verified
8.4
50
|
Verified
8.6
144
|
Verified
7.7
34
|
Verified
9.1
168
|
Verified
8.1
44
|
Verified
Administration
7.7
134
|
Verified
7.4
41
|
Verified
8.0
71
7.4
31
|
Verified
8.5
143
|
Verified
7.8
41
|
Verified
8.7
145
|
Verified
8.2
42
|
Verified
Feature Not Available
7.4
24
|
Verified
Display Options
8.5
142
|
Verified
7.6
30
|
Verified
8.9
166
|
Verified
7.9
46
|
Verified
8.9
157
|
Verified
7.6
47
|
Verified
8.7
143
|
Verified
7.6
40
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Loyalty Experience
Not enough data
7.9
27
Not enough data
8.0
27
Not enough data
7.6
21
Not enough data
8.2
24
Not enough data
7.6
14
Not enough data
8.1
19
Loyalty Platform
Not enough data
7.9
21
Not enough data
8.2
18
Not enough data
7.7
21
Not enough data
7.7
14
Not enough data
7.7
24
Visual UGC
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.5
151
|
Verified
9.1
45
|
Verified
8.8
122
|
Verified
Feature Not Available
8.8
129
|
Verified
8.8
35
|
Verified
Reporting
8.0
106
8.4
15
8.3
113
|
Verified
8.1
33
|
Verified
9.2
150
|
Verified
8.7
49
|
Verified
Media Monitoring
8.0
107
|
Verified
7.6
12
8.1
107
|
Verified
8.2
31
|
Verified
8.1
110
|
Verified
8.4
26
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
8.3
12
Generative AI
Feature Not Available
Feature Not Available
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Reviews.io and Yotpo are categorized as Online Reputation Management and Review Management
Unique Categories
Reviews.io has no unique categories
Yotpo is categorized as SMS Marketing, Customer Advocacy, User-Generated Content, and Loyalty Management
Reviews
Reviewers' Company Size
Reviews.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Yotpo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
26.4%
Apparel & Fashion
8.6%
Health, Wellness and Fitness
5.5%
Consumer Goods
5.1%
Marketing and Advertising
3.7%
Other
50.7%
Retail
20.0%
Consumer Goods
12.4%
Apparel & Fashion
11.6%
Health, Wellness and Fitness
6.2%
Food & Beverages
4.9%
Other
44.9%
Most Helpful Reviews
Reviews.io
Most Helpful Favorable Review
Jeff N.
Verified User in Printing
We have been using Reviews.co.uk for over a year now and the ease of implementation of the platform along with the flexibility on how we collect reviews for our product is outstanding. Our reviews get pushed to Google and we are very pleased with the...
Most Helpful Critical Review
Verified User in Farming
Cost and flexibility to adapt to customers need.
Yotpo
Most Helpful Favorable Review
David T.
Verified User in Retail
Simple to use and customizable. Best customer review app out there for Shopify. I was looking for a customer review solution and Yotpo got great feedback from other shopify stores so I decided to take a chance and use it. I have never heard anyone say they...
Most Helpful Critical Review
Ron W.
Verified User in Construction
The two main drawbacks are. 1. Reviews are 100% vetted by the vendor. You can delete or edit to your heart's content, making them worthless. You can even set it up to only publish positive reviews, so no one ever sees anything negative. I find this to...
Jeff N.
Verified User in Printing
We have been using Reviews.co.uk for over a year now and the ease of implementation of the platform along with the flexibility on how we collect reviews for our product is outstanding. Our reviews get pushed to Google and we are very pleased with the...
David T.
Verified User in Retail
Simple to use and customizable. Best customer review app out there for Shopify. I was looking for a customer review solution and Yotpo got great feedback from other shopify stores so I decided to take a chance and use it. I have never heard anyone say they...
Verified User in Farming
Cost and flexibility to adapt to customers need.
Ron W.
Verified User in Construction
The two main drawbacks are. 1. Reviews are 100% vetted by the vendor. You can delete or edit to your heart's content, making them worthless. You can even set it up to only publish positive reviews, so no one ever sees anything negative. I find this to...
Discussions
Reviews.io has no discussions with answers
Yotpo has no discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
