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At a Glance
ReferralCandy
ReferralCandy
Star Rating
(103)4.4 out of 5
Market Segments
Small-Business (88.3% of reviews)
Information
Entry-Level Pricing
Starting at $47.00
Browse all 3 pricing plans
Smile.io
Smile.io
Star Rating
(164)4.6 out of 5
Market Segments
Small-Business (90.1% of reviews)
Information
Entry-Level Pricing
Free
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that ReferralCandy excels in its Referral Program with a score of 9.1, highlighting its effectiveness in driving customer referrals, while Smile.io's score of 8.6 indicates it may not be as robust in this area.
  • Reviewers mention that Smile.io offers superior Ease of Use with a score of 9.2 compared to ReferralCandy's 8.2, suggesting that users find Smile.io more intuitive and user-friendly for managing loyalty programs.
  • G2 users note that ReferralCandy's Quality of Support is rated at 8.9, which is commendable, but Smile.io outshines it with a score of 9.6, indicating a more responsive and helpful support team.
  • Users on G2 highlight that Smile.io's Ease of Setup is particularly impressive with a score of 9.3, while ReferralCandy's score of 7.5 suggests that users may face more challenges when getting started with the platform.
  • Reviewers say that ReferralCandy's Loyalty Engine is rated at 9.1, showcasing its strong capabilities in managing loyalty programs, whereas Smile.io's lower score in this area indicates it may not offer the same level of functionality.
  • Users report that Smile.io has a better Integration score of 9.0 compared to ReferralCandy's 8.5, suggesting that Smile.io provides more seamless connections with other tools and platforms, enhancing overall usability.
Featured Products
Pricing
Entry-Level Pricing
ReferralCandy
Premium
Starting at $47.00
Browse all 3 pricing plans
Smile.io
Free
Free
Browse all 4 pricing plans
Free Trial
ReferralCandy
Free Trial is available
Smile.io
No trial information available
Ratings
Meets Requirements
8.2
67
8.7
157
Ease of Use
8.2
68
9.2
159
Ease of Setup
7.5
49
9.3
149
Ease of Admin
8.1
44
9.2
111
Quality of Support
8.9
65
9.4
147
Has the product been a good partner in doing business?
8.9
43
9.4
108
Product Direction (% positive)
8.2
52
8.8
156
Features by Category
Not enough data
8.0
1,506
Loyalty Experience
Not enough data
9.0
139
Not enough data
8.9
140
Not enough data
8.5
139
Not enough data
8.0
140
Not enough data
6.9
137
Not enough data
6.9
132
Loyalty Platform
Not enough data
7.8
137
Not enough data
8.2
136
Not enough data
8.1
136
Not enough data
7.4
133
Not enough data
8.4
137
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ReferralCandy
ReferralCandy
Smile.io
Smile.io
ReferralCandy and Smile.io are categorized as Customer Advocacy
Unique Categories
ReferralCandy
ReferralCandy has no unique categories
Smile.io
Smile.io is categorized as Loyalty Management
Reviews
Reviewers' Company Size
ReferralCandy
ReferralCandy
Small-Business(50 or fewer emp.)
88.3%
Mid-Market(51-1000 emp.)
10.7%
Enterprise(> 1000 emp.)
1.0%
Smile.io
Smile.io
Small-Business(50 or fewer emp.)
90.1%
Mid-Market(51-1000 emp.)
9.9%
Enterprise(> 1000 emp.)
0%
Reviewers' Industry
ReferralCandy
ReferralCandy
Retail
13.6%
Food & Beverages
8.7%
Consumer Goods
7.8%
Health, Wellness and Fitness
5.8%
Marketing and Advertising
4.9%
Other
59.2%
Smile.io
Smile.io
Retail
31.1%
Apparel & Fashion
14.9%
Food & Beverages
9.3%
Cosmetics
6.8%
Consumer Goods
6.8%
Other
31.1%
Most Helpful Reviews
ReferralCandy
ReferralCandy
Most Helpful Favorable Review
GM
Gugo M.
Verified User in Information Technology and Services

support is awesome, (thank you Katherine)

Most Helpful Critical Review
Verified User
G
Verified User in Hospital & Health Care

Firstly it took ages to set up - integration was not straight forward, customer service took ages to help - lots of misunderstanding and back and forth. Then we started getting fraudulent commissions occurring - customer service originally said these were...

Smile.io
Smile.io
Most Helpful Favorable Review
Jason C.
JC
Jason C.
Verified User in Automotive

The value of any app is only as good as it's support. The smile team is not only an expert in the software, but also in loyalty strategies and best practices. They can help you avoid pitfalls and ensure you are going to meet your business goals. Loyalty...

Most Helpful Critical Review
Verified User
G
Verified User in Retail

Order-based pricing is the bane of an ecommerce owner's existence. All apps it seems now want a percentage of you revenue, rather than to be paid for the value of their service. Smile.io is no different. What's more, several of the most important...

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ReferralCandy
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Discussions
ReferralCandy
ReferralCandy Discussions
Is ReferralCandy good?
2 comments
Estefania B.
EB
In our experience it’s good. Some months we got referrals, some other months we didn’t. But it’s a good tool and it automatically helps set up everything for...Read more
Monty the Mongoose crying
ReferralCandy has no more discussions with answers
Smile.io
Smile.io Discussions
Is smile IO for free?
1 comment
Official Response from Smile.io
Smile.io offers a free plan for up to 200 monthly orders. With this free plan, commerce brands can launch a points program, a referral program with basic...Read more
What is JS smile io?
1 comment
Official Response from Smile.io
You view a breakdown of what you can do with the JavaScript SDK disabled vs enabled on Smile.io here at our help articles:...Read more
How does smile app work?
1 comment
Official Response from Smile.io
The Smile.io app works across commerce platforms Shopify, Shopify Plus, and BigCommerce by heading into their app store's and installing Smile into your...Read more