Compare PolyAI and Replicant 
At a Glance
Market Segments
Enterprise (54.5% of reviews)
Mid-Market (47.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
PolyAI
Star Rating
(11)5.0 out of 5
Market Segments
Enterprise (54.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about PolyAIReplicant
Star Rating
(43)4.7 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ReplicantSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that PolyAI excels in "Natural Language Understanding (NLU)" with a score of 8.5, while Replicant's NLU is rated lower, indicating that PolyAI may provide a more nuanced understanding of customer inquiries.
- Reviewers mention that PolyAI's "Personalization" feature stands out with a score of 9.3, suggesting a more tailored customer interaction experience compared to Replicant's score of 9.0.
- G2 users highlight that Replicant offers superior "Quality of Support" with a score of 9.6, which indicates that users may find more reliable assistance when issues arise compared to PolyAI.
- Users on G2 report that Replicant's "Ease of Use" is rated at 9.4, making it more user-friendly for teams, while PolyAI's ease of use is not specified, suggesting potential challenges in user adoption.
- Reviewers say that Replicant's "Integration" capabilities are rated at 8.8, which may provide a more seamless experience when connecting with other tools compared to PolyAI's unspecified integration score.
- Users report that PolyAI's "Automation" feature shines with a score of 9.4, indicating a strong ability to automate customer interactions, which could enhance efficiency over Replicant's performance in this area.
Featured Products
Sponsored
Customerly
(35)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
PolyAI
No pricing availableReplicant
No pricing availableFree Trial
PolyAI
No trial information availableReplicant
No trial information availableRatings
Meets Requirements
Not enough data
9.0
30
Ease of Use
Not enough data
9.4
30
Ease of Setup
Not enough data
9.2
25
Ease of Admin
Not enough data
9.4
23
Quality of Support
Not enough data
9.6
30
Has the product been a good partner in doing business?
Not enough data
9.5
22
Product Direction (% positive)
Not enough data
9.5
24
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
8.7
5
Responses
Not enough data
9.3
9
Not enough data
9.1
9
Not enough data
8.5
9
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.3
8
Not enough data
8.8
8
Not enough data
8.3
8
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.8
6
Not enough data
5.3
5
Not enough data
7.9
7
Not enough data
7.5
6
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
6.7
5
Not enough data
Feature Not Available
Administrative
Not enough data
8.0
5
Not enough data
8.8
7
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
Not enough data
9.1
9
Not enough data
9.0
10
Not enough data
8.2
10
Automation
Not enough data
9.2
10
Not enough data
8.3
10
Not enough data
8.2
10
Artificial Intelligence
Not enough data
8.2
10
Not enough data
8.5
8
Not enough data
8.5
10
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
Not enough data
8.3
10
Not enough data
7.6
11
Not enough data
6.5
12
Not enough data
8.3
10
Not enough data
9.0
13
Self-Service Platform
Not enough data
8.7
13
Not enough data
9.4
13
Not enough data
9.0
13
Not enough data
9.0
13
Generative AI
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
PolyAI and Replicant are categorized as Customer Self-Service, Customer Service Automation, Speech Analytics, and AI Agents
Unique Categories
PolyAI is categorized as Bot Platforms and Multilingual Customer Support
Replicant is categorized as Help Desk and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
PolyAI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Replicant
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
27.3%
Computer Software
18.2%
Restaurants
9.1%
Information Technology and Services
9.1%
Gambling & Casinos
9.1%
Other
27.3%
Transportation/Trucking/Railroad
11.9%
Insurance
11.9%
Health, Wellness and Fitness
11.9%
Financial Services
11.9%
Retail
9.5%
Other
42.9%
Most Helpful Reviews
PolyAI
Most Helpful Favorable Review
Verified User in Hospitality
The assistant itself is lifelike and constantly learning. The time saving it allows our staff onsite is the real value add. In comparison, competitor offerings seem robotic make customers feel like they are not being cared for.
Most Helpful Critical Review
Replicant
Most Helpful Favorable Review
Verified User in Hospitality
The potential opportunities created with the technology Replicant offers. Automation provides a possible solution to labor challenges and immediate scaling to support extremely fluctuating call volumes.
Most Helpful Critical Review
Verified User in Higher Education
We do not have control to make small script changes on our end.
Verified User in Hospitality
The assistant itself is lifelike and constantly learning. The time saving it allows our staff onsite is the real value add. In comparison, competitor offerings seem robotic make customers feel like they are not being cared for.
Verified User in Hospitality
The potential opportunities created with the technology Replicant offers. Automation provides a possible solution to labor challenges and immediate scaling to support extremely fluctuating call volumes.
Verified User in Higher Education
We do not have control to make small script changes on our end.
Alternatives
Discussions
PolyAI has no discussions with answers
Replicant has no discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
