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- SolarWinds Service Desk
- NinjaOne-vs-SolarWinds Service Desk
Compare NinjaOne and SolarWinds Service Desk 
At a Glance
Market Segments
Mid-Market (49.3% of reviews)
Mid-Market (68.3% of reviews)
Entry-Level Pricing
No pricing available
$39.00 Per Month
NinjaOne
Star Rating
(1,857)4.7 out of 5
Market Segments
Mid-Market (49.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSolarWinds Service Desk
Star Rating
(742)4.3 out of 5
Market Segments
Mid-Market (68.3% of reviews)
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SolarWinds Service Desk excels in its Help Desk functionality, scoring 9.3, while NinjaOne's Help Desk feature is rated lower at 8.3. Reviewers mention that SolarWinds provides a more comprehensive ticketing system that enhances user experience.
- Reviewers mention that NinjaOne shines in Remote Monitoring, achieving a score of 9.3 compared to SolarWinds' 9.4. Users on G2 appreciate NinjaOne's timely alerts and constant monitoring capabilities, which they find crucial for proactive IT management.
- Users say that SolarWinds Service Desk has a superior Incident Management system, with a score of 9.2, while NinjaOne's is rated at 8.1. Reviewers highlight the effectiveness of SolarWinds in automating ticket routing and prioritization, making it a preferred choice for incident management.
- G2 users report that NinjaOne's Patch Management feature is highly effective, scoring 9.1, while SolarWinds also performs well at 9.0. Users mention that NinjaOne's automation in patch deployment is particularly beneficial for maintaining system security.
- Reviewers mention that SolarWinds Service Desk offers better Asset Management capabilities, scoring 8.6 compared to NinjaOne's 8.8. Users appreciate SolarWinds' comprehensive asset tracking and lifecycle management features, which they find essential for IT operations.
- Users report that NinjaOne's Automation features are impressive, scoring 8.9, while SolarWinds is slightly lower at 8.1. Reviewers highlight NinjaOne's ability to streamline repetitive tasks, which significantly enhances productivity for IT teams.
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Pricing
Entry-Level Pricing
NinjaOne
No pricing availableSolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
For Growing Teams
- Essentials Includes:
- Chat Support
- Service Catalog
Free Trial
NinjaOne
Free Trial is available
SolarWinds Service Desk
Free Trial is available
Ratings
Meets Requirements
9.1
1,703
8.6
670
Ease of Use
9.2
1,720
9.0
670
Ease of Setup
9.3
1,565
8.6
545
Ease of Admin
9.3
1,538
8.9
562
Quality of Support
9.3
1,642
8.9
645
Has the product been a good partner in doing business?
9.5
1,505
9.0
542
Product Direction (% positive)
9.8
1,702
9.0
653
Features by Category
Administration
8.2
308
8.7
102
|
Verified
8.7
322
8.6
106
|
Verified
8.3
328
8.4
116
|
Verified
Service Desk
8.3
324
9.3
123
|
Verified
8.1
320
9.2
122
|
Verified
8.1
301
8.7
116
|
Verified
Management
8.4
308
8.3
63
|
Verified
9.0
312
8.8
62
|
Verified
8.7
294
8.5
61
|
Verified
8.8
294
8.2
53
|
Verified
8.5
278
7.7
44
|
Verified
Functionality
7.6
290
9.1
67
|
Verified
8.6
301
8.4
51
|
Verified
8.9
313
8.8
58
|
Verified
8.9
317
8.1
61
|
Verified
Compatibility
8.8
132
Not enough data
7.9
116
Not enough data
8.2
115
Not enough data
8.0
110
Not enough data
Management
Feature Not Available
Not enough data
8.2
126
Not enough data
8.6
127
Not enough data
8.8
136
Not enough data
9.1
133
Not enough data
Compliance
8.8
119
Not enough data
8.3
114
Not enough data
Feature Not Available
Not enough data
Functionality
Feature Not Available
Not enough data
8.6
147
Not enough data
8.8
155
Not enough data
8.3
150
Not enough data
Feature Not Available
Not enough data
Compatibility
8.8
159
Not enough data
8.4
151
Not enough data
8.3
146
Not enough data
Management
8.3
149
Not enough data
8.8
152
Not enough data
8.7
152
Not enough data
Administration
9.3
1022
|
Verified
Not enough data
8.0
838
Not enough data
8.6
967
|
Verified
Not enough data
Monitoring and Management
9.3
1017
|
Verified
Not enough data
8.5
944
Not enough data
8.7
986
|
Verified
Not enough data
9.0
1018
|
Verified
Not enough data
Organization
8.0
820
|
Verified
Not enough data
Service Management
7.3
814
Not enough data
9.1
966
|
Verified
Not enough data
8.6
898
|
Verified
Not enough data
Scope
9.0
124
Not enough data
9.0
132
Not enough data
Security
8.6
130
Not enough data
8.3
113
Not enough data
7.4
114
Not enough data
Management
9.0
126
Not enough data
8.8
127
Not enough data
8.8
119
Not enough data
8.7
121
Not enough data
8.1
109
Not enough data
Functionality
8.9
396
Not enough data
9.0
410
Not enough data
8.3
366
Not enough data
8.8
362
Not enough data
Management
8.4
334
Not enough data
8.4
340
Not enough data
7.8
304
Not enough data
Monitoring
9.2
339
|
Verified
8.5
65
|
Verified
9.1
339
|
Verified
8.5
74
|
Verified
8.4
298
|
Verified
8.7
80
|
Verified
Management Tools
8.4
292
8.9
85
|
Verified
8.7
307
|
Verified
8.7
86
|
Verified
8.5
292
|
Verified
8.5
73
|
Verified
Generative AI
Feature Not Available
7.0
15
Feature Not Available
7.3
15
Asset Inventory
9.0
610
8.5
57
8.9
604
8.4
56
7.9
548
8.2
44
Feature Not Available
8.1
44
8.3
560
8.1
54
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Management
9.1
567
8.7
59
8.7
530
Feature Not Available
8.0
503
Feature Not Available
8.3
531
8.4
49
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.1
755
Not enough data
8.7
727
Not enough data
7.8
657
Not enough data
9.2
753
Not enough data
8.9
705
Not enough data
8.8
732
Not enough data
Maintenance
9.2
747
Not enough data
7.6
592
Not enough data
Communication
7.8
623
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.0
573
Not enough data
Security
8.1
605
Not enough data
8.3
636
Not enough data
Device Support
7.4
610
Not enough data
8.4
655
Not enough data
8.4
646
Not enough data
Performance
8.2
703
Not enough data
Functionality
8.8
141
Not enough data
7.9
123
Not enough data
8.1
124
Not enough data
8.5
133
Not enough data
Performance
8.6
142
Not enough data
8.4
132
Not enough data
Feature Not Available
Not enough data
8.7
137
Not enough data
Generative AI
Feature Not Available
Not enough data
Incident Management
Not enough data
8.6
410
Not enough data
8.6
407
Not enough data
8.8
440
Not enough data
8.4
394
Not enough data
8.5
379
Reporting
Not enough data
8.4
428
Not enough data
8.1
339
Not enough data
8.1
313
Access & Usability
Not enough data
7.2
342
Not enough data
8.5
384
Not enough data
8.3
323
Not enough data
8.5
260
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.3
146
Not enough data
Operating System
9.1
164
Not enough data
8.0
161
Not enough data
8.0
158
Not enough data
Management
8.4
159
Not enough data
7.8
150
Not enough data
7.9
151
Not enough data
7.9
152
Not enough data
7.9
152
Not enough data
Security
8.4
154
Not enough data
8.3
152
Not enough data
Analysis
8.0
283
Not enough data
Platform
7.6
274
Not enough data
8.9
286
Not enough data
8.0
268
Not enough data
8.5
284
Not enough data
8.2
279
Not enough data
Security
8.6
288
Not enough data
9.1
293
Not enough data
7.4
270
Not enough data
8.6
279
Not enough data
8.0
267
Not enough data
Categories
Categories
Shared Categories
NinjaOne and SolarWinds Service Desk are categorized as IT Service Management (ITSM) Tools, IT Asset Management, and Incident Management
Unique Categories
SolarWinds Service Desk is categorized as Service Desk and Software Asset Management Tools
Reviews
Reviewers' Company Size
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
27.9%
Computer & Network Security
13.2%
Hospital & Health Care
4.3%
Computer Software
3.3%
Manufacturing
3.1%
Other
48.2%
Information Technology and Services
12.4%
Hospital & Health Care
7.4%
Higher Education
5.1%
Education Management
4.9%
Financial Services
4.4%
Other
65.8%
Most Helpful Reviews
NinjaOne
Most Helpful Favorable Review
Robert M.
Verified User in Computer & Network Security
I love NinjaOne's Customer Support. Any software our company deals with always has excellent customer service. If we are down, we want to be able to call on a trusted support team to get them resolved quickly, which Ninja has always strived with. Their...
Most Helpful Critical Review
Verified User in Utilities
It was frustating to use with my computer that had two monitors. I often had to go to my settings and mirror my screens to be able to use on my home computer. I would have liked to be able to use two screens at home as well.
SolarWinds Service Desk
Most Helpful Favorable Review
Trevis P.
Verified User
The user friendliness of entire platform impressed me a lot. Therefore, I can comment this as an easy to use software.
Most Helpful Critical Review
Alexis C.
Verified User in Computer Software
Incomplete features to my actual suscription
Robert M.
Verified User in Computer & Network Security
I love NinjaOne's Customer Support. Any software our company deals with always has excellent customer service. If we are down, we want to be able to call on a trusted support team to get them resolved quickly, which Ninja has always strived with. Their...
Trevis P.
Verified User
The user friendliness of entire platform impressed me a lot. Therefore, I can comment this as an easy to use software.
Verified User in Utilities
It was frustating to use with my computer that had two monitors. I often had to go to my settings and mirror my screens to be able to use on my home computer. I would have liked to be able to use two screens at home as well.
Alexis C.
Verified User in Computer Software
Incomplete features to my actual suscription
Alternatives
Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 comments
PR
Their accounts should be regular users. Their accounts should not be administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
Windows Installer
1 comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
How do I upload a solution article using tablets or phones?
1 comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
SolarWinds Service Desk has no more discussions with answers
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