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- NICE Workforce Management
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- NICE Workforce Management-vs-Verint Workforce Management
Compare NICE Workforce Management and Verint Workforce Management 
At a Glance
Market Segments
Enterprise (67.5% of reviews)
Enterprise (54.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
NICE Workforce Management
Star Rating
(85)4.3 out of 5
Market Segments
Enterprise (67.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about NICE Workforce ManagementVerint Workforce Management
Star Rating
(141)4.2 out of 5
Market Segments
Enterprise (54.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Verint Workforce ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NICE Workforce Management excels in Absence & Leave Management with a score of 9.0, indicating a robust feature set that allows for effective tracking and management of employee absences, while Verint's score of 8.0 suggests it may not be as comprehensive in this area.
- Reviewers mention that NICE's Shift Scheduling feature is highly rated at 8.8, providing intuitive tools for creating and managing shifts, whereas Verint's score of 8.5 indicates it is slightly less user-friendly or feature-rich in this aspect.
- G2 users highlight NICE's superior Automation capabilities with a score of 8.6, which streamlines administrative tasks effectively, while Verint's score of 7.8 suggests it may require more manual intervention.
- Users on G2 note that NICE Workforce Management offers better Self-Service Capabilities with a score of 8.5, allowing agents to manage their schedules and requests more efficiently compared to Verint's score of 7.9.
- Reviewers mention that NICE's Labor Forecasting feature is rated at 8.5, providing accurate predictions for staffing needs, while Verint's score of 8.3 indicates it may not be as precise or user-friendly.
- Users say that NICE's Performance Analysis tools, rated at 8.2, provide insightful metrics for evaluating agent performance, whereas Verint's score of 7.9 suggests it may lack some depth in analytics capabilities.
Featured Products
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Celayix
(12)
Contact Center Workforce
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Pricing
Entry-Level Pricing
NICE Workforce Management
No pricing availableVerint Workforce Management
No pricing availableFree Trial
NICE Workforce Management
Free Trial is available
Verint Workforce Management
No trial information availableRatings
Meets Requirements
8.6
65
8.4
88
Ease of Use
8.3
65
8.4
104
Ease of Setup
7.3
24
7.7
57
Ease of Admin
8.3
24
7.8
32
Quality of Support
7.9
53
8.1
84
Has the product been a good partner in doing business?
8.2
23
8.3
32
Product Direction (% positive)
7.2
63
8.0
88
Features by Category
Workforce Management
8.1
17
8.3
31
|
Verified
8.5
16
8.3
29
|
Verified
8.8
16
8.5
31
|
Verified
8.1
16
8.2
28
|
Verified
7.9
12
7.7
22
|
Verified
Administration
8.6
11
7.8
27
|
Verified
8.2
15
7.9
29
|
Verified
8.0
15
7.9
29
|
Verified
7.8
15
8.1
30
|
Verified
8.6
16
8.6
30
|
Verified
Platform
7.3
14
Feature Not Available
8.7
10
7.3
31
8.1
12
7.6
29
8.2
14
8.5
39
8.2
15
8.4
39
7.6
7
7.8
30
8.0
15
8.0
36
8.0
15
8.2
34
Workforce Management Platform Features
8.5
25
8.3
55
8.6
28
8.5
61
8.7
28
8.8
62
9.0
28
8.0
62
8.2
28
7.9
56
Feature Not Available
Feature Not Available
8.0
27
8.4
57
8.5
24
7.9
54
8.1
13
7.3
42
8.0
18
Feature Not Available
Categories
Categories
Shared Categories
NICE Workforce Management and Verint Workforce Management are categorized as Workforce Management and Contact Center Workforce
Unique Categories
NICE Workforce Management has no unique categories
Verint Workforce Management has no unique categories
Reviews
Reviewers' Company Size
NICE Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
10.8%
Information Technology and Services
9.6%
Hospital & Health Care
9.6%
Banking
9.6%
Insurance
7.2%
Other
53.0%
Insurance
12.5%
Information Technology and Services
9.6%
Hospital & Health Care
8.8%
Financial Services
8.1%
Telecommunications
7.4%
Other
53.7%
Most Helpful Reviews
NICE Workforce Management
Most Helpful Favorable Review
Verified User in Consumer Services
I like that the program givens alerts of changes and upcoming happenings to help keep you on track
Most Helpful Critical Review
Connor B.
Verified User in Management Consulting
Set up and implementation is time-consuming and can be confusing (we are a company that specializes in this and still struggled). Agent user interface is lacking in some basic functionality.
Verint Workforce Management
Most Helpful Favorable Review
Mahum A.
Verified User in Financial Services
Cloud workforce management with safe and reliable use.
Most Helpful Critical Review
Verified User in Information Technology and Services
it is a bit slow and takes way too long to save updates
Verified User in Consumer Services
I like that the program givens alerts of changes and upcoming happenings to help keep you on track
Mahum A.
Verified User in Financial Services
Cloud workforce management with safe and reliable use.
Connor B.
Verified User in Management Consulting
Set up and implementation is time-consuming and can be confusing (we are a company that specializes in this and still struggled). Agent user interface is lacking in some basic functionality.
Verified User in Information Technology and Services
it is a bit slow and takes way too long to save updates
Alternatives
Discussions
NICE Workforce Management has no discussions with answers
Any chance Verint can have this feature where it notifies you about your schedule and long calls?
1 comment
AT
Hi Lem – thank you for taking the time to submit this question about notifications. Sorry for the delayed response. I hope that the answer could still be...Read more
How do you request time off in Verint?
1 comment
AT
When you want to schedule time off, you can submit a request for approval. First, go to My Home, then under My Requests, select Time Off Calendar. Then...Read more
What is Verint Workforce Management used for?
1 comment
KS
Workforce planning and scheduling of resources including forecasting and resourcing scheduling rulesRead more
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