Compare NICE CXone Mpower and VCC Live 
At a Glance
Market Segments
Mid-Market (52.1% of reviews)
Mid-Market (50.4% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Contact Us 1 Seat Per Month
NICE CXone Mpower
Star Rating
(1,635)4.3 out of 5
Market Segments
Mid-Market (52.1% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansVCC Live
Star Rating
(135)4.7 out of 5
Market Segments
Mid-Market (50.4% of reviews)
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NICE CXone Mpower excels in its Predictive Dialer feature, scoring 8.9, which allows for efficient call handling and maximizes agent productivity. In contrast, VCC Live's Predictive Dialer received a higher score of 9.3, indicating a more effective solution for managing outbound calls.
- Reviewers mention that VCC Live shines in Quality of Support, with a score of 9.1, highlighting their responsive customer service and helpful resources. NICE CXone Mpower, while still strong at 8.4, does not match the level of support provided by VCC Live.
- G2 users indicate that NICE CXone Mpower's Automation capabilities, particularly in Response Automation (8.9), streamline ticket management effectively. However, VCC Live's lower score of 8.6 suggests that its automation features may not be as robust or user-friendly.
- Users on G2 report that NICE CXone Mpower's Performance Analysis tools are highly rated at 9.2, providing valuable insights into agent performance. VCC Live, with a score of 8.9, offers similar features but may lack some of the depth found in NICE CXone Mpower's analytics.
- Reviewers mention that VCC Live's Social Integration feature, scoring 7.7, is less effective compared to NICE CXone Mpower's score of 8.5, indicating that NICE CXone Mpower provides a more comprehensive approach to managing social media interactions.
- Users say that NICE CXone Mpower's IVR system is rated at 9.6, showcasing its advanced capabilities in call routing and customer interaction. VCC Live's IVR score of 9.1, while still strong, suggests that NICE CXone Mpower offers a more sophisticated solution for managing inbound calls.
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Pricing
Entry-Level Pricing
NICE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
VCC Live
Essentials
Contact Us
1 Seat Per Month
Run effective outbound campaigns and easily handle incoming calls.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
Free Trial
NICE CXone Mpower
Free Trial is available
VCC Live
No trial information availableRatings
Meets Requirements
8.8
1,123
8.9
112
Ease of Use
8.7
1,139
9.0
114
Ease of Setup
7.9
395
8.9
102
Ease of Admin
8.3
392
8.6
98
Quality of Support
8.4
1,043
9.1
111
Has the product been a good partner in doing business?
8.2
390
9.4
95
Product Direction (% positive)
8.2
1,056
9.0
108
Features by Category
Ticket and Case Management
8.6
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
9.3
5
Not enough data
9.7
6
Not enough data
9.2
6
Not enough data
7.8
6
Not enough data
8.9
6
Not enough data
Platform
8.3
6
Not enough data
9.2
10
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
8.3
6
Not enough data
Dialing Options
9.0
299
|
Verified
8.3
34
|
Verified
9.0
272
|
Verified
8.6
30
|
Verified
8.9
267
|
Verified
9.3
38
|
Verified
Agent Tools
8.9
248
|
Verified
8.5
24
|
Verified
9.1
249
|
Verified
9.1
31
|
Verified
9.0
261
|
Verified
9.0
39
|
Verified
9.2
296
|
Verified
9.4
40
|
Verified
Automation
8.8
220
|
Verified
8.6
29
|
Verified
9.0
217
|
Verified
8.8
30
|
Verified
9.1
235
|
Verified
8.6
33
|
Verified
8.9
197
|
Verified
8.8
25
|
Verified
9.0
229
|
Verified
8.7
28
|
Verified
Administration
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Knowledge Management
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
Compliance
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Not enough data
Customer Support
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Not enough data
Data Security
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
Administration
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Generative AI
Feature Not Available
Not enough data
Quality Assurance
9.0
251
Not enough data
9.0
235
Not enough data
8.8
260
Not enough data
Engagement
9.0
236
Not enough data
9.0
248
Not enough data
8.8
236
Not enough data
Performance
8.9
235
Not enough data
9.2
254
Not enough data
Generative AI
5.0
16
Not enough data
5.2
16
Not enough data
Channels
9.1
594
|
Verified
9.1
69
|
Verified
8.5
316
|
Verified
7.8
38
|
Verified
8.5
337
|
Verified
7.9
35
|
Verified
8.3
276
|
Verified
8.4
44
|
Verified
8.5
333
|
Verified
8.6
48
|
Verified
Generative AI
6.7
37
Feature Not Available
Functions
8.8
629
|
Verified
8.9
58
|
Verified
9.0
666
|
Verified
9.0
58
|
Verified
8.9
522
|
Verified
8.9
59
|
Verified
8.7
367
|
Verified
8.1
24
8.8
430
|
Verified
9.2
59
|
Verified
9.0
525
|
Verified
9.2
63
|
Verified
8.8
525
|
Verified
8.8
55
|
Verified
8.7
473
|
Verified
8.7
56
|
Verified
Administrative
8.6
495
|
Verified
8.9
55
|
Verified
8.9
514
|
Verified
9.2
70
|
Verified
8.6
610
|
Verified
8.6
70
|
Verified
9.1
483
|
Verified
9.0
64
|
Verified
9.0
410
|
Verified
8.6
53
|
Verified
Workforce Management
9.3
281
|
Verified
9.2
18
|
Verified
9.3
272
|
Verified
8.8
17
|
Verified
9.0
221
|
Verified
8.2
12
|
Verified
9.1
221
|
Verified
8.3
13
|
Verified
8.6
173
|
Verified
8.5
9
Administration
9.0
220
|
Verified
8.2
17
|
Verified
9.2
263
|
Verified
8.9
17
|
Verified
9.1
284
|
Verified
8.0
18
|
Verified
8.8
214
|
Verified
7.6
13
|
Verified
9.0
218
|
Verified
9.4
13
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.7
25
8.6
24
7.5
23
7.2
19
9.4
27
8.8
31
9.4
29
9.0
29
9.2
26
8.7
30
9.6
25
9.1
33
9.6
29
9.0
32
Generative AI
Feature Not Available
Feature Not Available
Workforce Management
9.5
28
9.0
33
9.2
26
8.8
28
Administrative
9.6
28
9.2
32
9.3
29
8.5
31
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.1
6
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
Self-Service Platform
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.1
6
Not enough data
Generative AI
6.7
5
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
NICE CXone Mpower and VCC Live are categorized as Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
NICE CXone Mpower is categorized as Customer Service Automation, Digital Customer Service Platforms, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Help Desk, Customer Self-Service, and Proactive Notification
VCC Live has no unique categories
Reviews
Reviewers' Company Size
NICE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VCC Live
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.2%
Information Technology and Services
8.7%
Telecommunications
6.8%
Financial Services
6.4%
Insurance
6.0%
Other
61.8%
Telecommunications
15.3%
Financial Services
15.3%
Banking
8.4%
Consumer Services
7.6%
Outsourcing/Offshoring
5.3%
Other
48.1%
Most Helpful Reviews
NICE CXone Mpower
Most Helpful Favorable Review
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Most Helpful Critical Review
Verified User in Human Resources
Service issues. After almost 2 years, we still contiue to have service issues. Dropped calls, call audio delays, password resets and lockouts are frequent issues that sometiems can't be resolved. Voice quality and audio delays in other countries is...
VCC Live
Most Helpful Favorable Review
Tom W.
Verified User in Higher Education
- Competent and fast support with sympathic counterparts - Convenient and informative learning and support center with understandable user and developer guides - Power of the Predictive Dialer - Great UX - easy and clean user interface for administrators...
Most Helpful Critical Review
Pawel S.
Verified User in Insurance
(sometimes )when everything goes wrong, and the support does not inform about the time how long it lasts, if they find the cause, they will do it so that this error does not repeat in the future.
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Tom W.
Verified User in Higher Education
- Competent and fast support with sympathic counterparts - Convenient and informative learning and support center with understandable user and developer guides - Power of the Predictive Dialer - Great UX - easy and clean user interface for administrators...
Verified User in Human Resources
Service issues. After almost 2 years, we still contiue to have service issues. Dropped calls, call audio delays, password resets and lockouts are frequent issues that sometiems can't be resolved. Voice quality and audio delays in other countries is...
Pawel S.
Verified User in Insurance
(sometimes )when everything goes wrong, and the support does not inform about the time how long it lasts, if they find the cause, they will do it so that this error does not repeat in the future.
Discussions
Does it ever pause or get frozen after a call
2 comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are you implementing a replacement for the Adobe Flash integration?
1 comment
JJ
i dont have a comment for thatRead more
Is there a way to check the history os the calls that came in or dialed without the information disappering?
1 comment
JF
"New" button -> History tabRead more
What is the best way to improve?
1 comment
DD
You are right, Benjamin. There are literally thousands of apps that can be inter-connected with VCC Live, thus helping call centers to get the best out of...Read more
What is the best way of getting total talk time % in vcc live app?
1 comment
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
czy planujecie poprawę czasu naprawy systemu, oraz przekazywanie informacji?
1 comment
DD
Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get...Read more
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