# Nextiva vs Yeastar S-Series VoIP PBX Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Nextiva excels in providing a reliable communication platform, with users highlighting its **excellent customer support** and ease of use. Many appreciate how the service scales well across multiple locations, making it a strong choice for businesses looking to enhance their communication efficiency.
- **Users say** that Yeastar S-Series VoIP PBX offers a straightforward interface that simplifies management tasks like adding extensions and changing call routes. However, some users have noted that the initial setup can be **challenging** , requiring assistance from the support team to fully configure the system.
- **Reviewers mention** that Nextiva's implementation process is quick and intuitive, with many users praising the **smooth onboarding experience**. Once set up, the platform reportedly runs flawlessly, which is a significant advantage for businesses that prioritize minimal downtime.
- **According to verified reviews** , while Yeastar S-Series VoIP PBX is appreciated for its feature set, users have expressed concerns about the **complexity of setup**. Some have struggled with specific features, such as remote MAC provisioning, indicating that the initial configuration may require more effort compared to Nextiva.
- **G2 reviewers highlight** Nextiva's high satisfaction ratings, particularly in terms of **quality of support** and reliability. Users frequently mention that the service rarely experiences downtime, which is crucial for maintaining effective communication in a business environment.
- **Users report** that while Yeastar S-Series VoIP PBX provides seamless communication once configured, the **support experience** can be hit or miss. Some users have found the support team helpful, but others have faced challenges that could hinder their overall experience with the product.



| | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 3,585 | 15 | 
| **Largest Market Segment** | Small-Business (77.2% of reviews) | Small-Business (87.5% of reviews) | 
| **Entry Level Price** | Starting at $15.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Nextiva

Pros:
- Customer Support (135 reviews)
- Ease of Use (128 reviews)

Cons:
- Difficult Configuration (27 reviews)
- Complexity (25 reviews)

### Yeastar S-Series VoIP PBX

**Not enough data**

---
## Ratings Comparison
| Rating | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
  | **Meets Requirements** | 9.0 (2855 reviews) | Not enough data | 
  | **Ease of Use** | 8.7 (2905 reviews) | Not enough data | 
  | **Ease of Setup** | 8.4 (2191 reviews) | Not enough data | 
  | **Ease of Admin** | 8.6 (1989 reviews) | Not enough data | 
  | **Quality of Support** | 9.0 (2839 reviews) | Not enough data | 
  | **Has the product been a good partner in doing business?** | 8.8 (1970 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 8.3 (2727 reviews) | Not enough data | 

---
## Pricing

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

### Yeastar S-Series VoIP PBX

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.5/10 | 208 |
| **Yeastar S-Series VoIP PBX** | N/A | N/A |

#### Channels

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Voice** | 9.4 (195 reviews) | Not enough data | 
| **Social** | 7.9 (176 reviews) | Not enough data | 
| **Web Chat** | 7.7 (174 reviews) | Not enough data | 
| **Mobile SMS** | 8.2 (178 reviews) | Not enough data | 
| **Email** | 8.2 (168 reviews) | Not enough data | 

#### Generative AI

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **AI Text-to-Speech** | 7.6 (84 reviews) | Not enough data | 

#### Functions

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Session Routing** | 8.7 (173 reviews) | Not enough data | 
| **Session Queuing** | 8.6 (173 reviews) | Not enough data | 
| **Concurrent Calling** | 8.8 (174 reviews) | Not enough data | 
| **Speech Analytics** | 8.1 (171 reviews) | Not enough data | 
| **Auto Dialer** | 8.2 (169 reviews) | Not enough data | 
| **IVR** | 8.5 (176 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.5 (169 reviews) | Not enough data | 
| **Persistent Data** | 8.4 (165 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 9.2 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.2 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 9.2 (11 reviews) | Not enough data | 

#### Administrative

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Session Summary Notes** | 8.3 (167 reviews) | Not enough data | 
| **Administrator Access** | 9.1 (176 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.9 (176 reviews) | Not enough data | 
| **Session Recording** | 8.4 (166 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 8.3 (160 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.6/10 | 772 |
| **Yeastar S-Series VoIP PBX** | N/A | N/A |

#### Platform

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Omnichannel** | 8.1 (465 reviews) | Not enough data | 
| **Mobile Access** | 8.6 (666 reviews) | Not enough data | 
| **Queue Management** | 8.6 (584 reviews) | Not enough data | 
| **Call Routing** | 8.9 (693 reviews) | Not enough data | 
| **Call Back** | 8.8 (605 reviews) | Not enough data | 
| **IVR** | 8.3 (501 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.6 (603 reviews) | Not enough data | 

#### Generative AI

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (294 reviews) | Not enough data | 

#### Workforce Management

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Call Monitoring** | 8.7 (606 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (564 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | 

#### Administrative

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Call Recording** | 8.6 (593 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.7 (623 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 9.1/10 | 46 |
| **Yeastar S-Series VoIP PBX** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Call Management** | 9.5 (34 reviews) | Not enough data | 
| **Communication Management** | 9.1 (30 reviews) | Not enough data | 
| **Scalability** | 9.3 (28 reviews) | Not enough data | 
| **Integrations** | 8.5 (24 reviews) | Not enough data | 
| **Mobile Accessibility** | 8.7 (32 reviews) | Not enough data | 
| **Accessibility** | 9.1 (29 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Security and Compliance** | 9.1 (26 reviews) | Not enough data | 
| **Analytics and Reporting** | 9.3 (29 reviews) | Not enough data | 
| **Support and Reliability** | 9.1 (30 reviews) | Not enough data | 
| **Automated attendant** | 9.1 (27 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.3/10 | 1809 |
| **Yeastar S-Series VoIP PBX** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.7 (70 reviews) | Not enough data | 
| **Call Management** | 8.8 (102 reviews) | Not enough data | 
| **Network monitoring** | 8.3 (60 reviews) | Not enough data | 
| **Integrations** | 8.0 (69 reviews) | Not enough data | 
| **Virtual PBX** | 7.9 (54 reviews) | Not enough data | 
| **SIP trunking services** | 7.7 (53 reviews) | Not enough data | 

#### Basic Communication

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Phone Calls** | 9.2 (1709 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 7.9 (897 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 8.3 (1056 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 7.7 (828 reviews) | Feature Not Available | 
| **Conference Calls** | 8.6 (1159 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.1 (1343 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (42 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (40 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (39 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (40 reviews) | Not enough data | 

#### Access

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Software Pairing** | 8.0 (901 reviews) | Not enough data | 
| **Browser Extension** | 8.1 (896 reviews) | Not enough data | 
| **Individual Download** | 8.5 (1039 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Hold Music** | 8.3 (1173 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 8.6 (1245 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 9.1 (1492 reviews) | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Yeastar S-Series VoIP PBX** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.6/10 | 204 |
| **Yeastar S-Series VoIP PBX** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (7 reviews) | Not enough data | 

#### Extensions

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Tenancy Flexibility** | 8.5 (149 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 9.1 (159 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.8 (147 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Voicemail to Email** | 9.2 (185 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | 8.5 (155 reviews) | Not enough data | 
| **File Sharing** | 8.3 (142 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.0 (156 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.4 (146 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Nextiva (4):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)



---
## Reviewer Demographics

### By Company Size

| Segment | Nextiva | Yeastar S-Series VoIP PBX | 
|---|---|---|
| **Small-Business** | 77.2% | 87.5% | 
| **Mid-Market** | 21.6% | 12.5% | 
| **Enterprise** | 1.2% | 0% | 

### By Industry

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.6%
- **Construction:** 5.2%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.7%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.7%

#### Yeastar S-Series VoIP PBX

- **Telecommunications:** 28.6%
- **Medical Practice:** 14.3%
- **Machinery:** 14.3%
- **Dairy:** 14.3%
- **Automotive:** 14.3%
- **Architecture & Planning:** 14.3%

---
## Alternatives

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1622 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1410 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2535 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4198 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

### Alternatives to Yeastar S-Series VoIP PBX

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Asterisk](https://www.g2.com/products/asterisk/reviews) — 4.6/5 stars (59 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)
- [Cisco Unified Communications Manager (CallManager)](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) — 4.4/5 stars (111 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1410 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1622 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews)

---
## Top Discussions

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### Yeastar S-Series VoIP PBX

- Title: [What is Yeastar S20?](https://www.g2.com/discussions/what-is-yeastar-s20) — 1 comment
  > **Top comment:** "It is a cloud-based phone system for small companies.  Don't need phone service, just internet.  Office phone on the desk, different extensions, etc. but..."
- Title: [would you please make Linkus resizeable for split screen use on androids?](https://www.g2.com/discussions/would-you-please-make-linkus-resizeable-for-split-screen-use-on-androids) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [How to register an IP phone or softphone to S-Series VoIP PBX?](https://www.g2.com/discussions/how-to-register-an-ip-phone-or-softphone-to-s-series-voip-pbx) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "S-Series VoIP PBX have passed compatibility test with lots of IP phone brands, such as Yealink, Grandstream, Cisco, Polycom, Snom, etc. Any questions about..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/nextiva-vs-yeastar-s-series-voip-pbx)