# Emplifi vs Khoros Social Media Management Comparison --- ## AI Generated Summary - **G2 reviewers report** that Emplifi excels in overall user satisfaction, boasting a higher G2 Score compared to Khoros Social Media Management. Users appreciate its comprehensive features, such as the ability to gather all social media content in one place and post directly to multiple platforms, making it a favorite for streamlined social media management. - **Users say** that Khoros offers a user-friendly interface, which many find easy to navigate. One reviewer highlighted its "super simple interface," making it accessible for those who may not be tech-savvy, although it may not have the same breadth of features as Emplifi. - **Reviewers mention** that Emplifi provides robust analytics and benchmarking tools, which are essential for measuring the impact of social media posts. Users have noted its open social media browser and multiple functions that help in detailed case analysis, setting it apart in terms of social measurement capabilities. - **According to verified reviews** , Khoros shines in its shared inbox feature, which allows users to manage conversations effectively. Reviewers appreciate the accurate volume of queues and the option to revisit conversations, making it a strong choice for teams focused on customer engagement. - **Users highlight** that Emplifi's quality of support is notably higher, with many praising the responsiveness and helpfulness of the support team. This aspect is crucial for businesses that rely on timely assistance to resolve issues and optimize their social media strategies. - **G2 reviewers report** that while Khoros has a solid presence in the enterprise market, Emplifi's appeal to mid-market businesses is evident through its tailored features and user-friendly design, making it a versatile option for a wider range of organizations. | | Emplifi | Khoros Social Media Management | |---|---|---| | **Star Rating** | 4.4 out of 5 | 3.9 out of 5 | | **Total Reviews** | 382 | 121 | | **Largest Market Segment** | Mid-Market (44.6% of reviews) | Enterprise (46.7% of reviews) | | **Entry Level Price** | Starting at $1,249.00 Per Month | No pricing available | --- ## Top Pros & Cons ### Emplifi Pros: - Ease of Use (49 reviews) - Social Media Management (48 reviews) Cons: - Missing Features (25 reviews) - Technical Issues (18 reviews) ### Khoros Social Media Management Pros: - Social Media Management (9 reviews) - Ease of Use (7 reviews) Cons: - Scheduling Issues (4 reviews) - Complex Usage (3 reviews) --- ## Ratings Comparison | Rating | Emplifi | Khoros Social Media Management | |---|---|---| | **Meets Requirements** | 8.6 (337 reviews) | 7.7 (104 reviews) | | **Ease of Use** | 8.8 (344 reviews) | 7.4 (104 reviews) | | **Ease of Setup** | 8.6 (214 reviews) | 7.2 (58 reviews) | | **Ease of Admin** | 8.7 (192 reviews) | 7.3 (52 reviews) | | **Quality of Support** | 8.8 (334 reviews) | 7.6 (98 reviews) | | **Has the product been a good partner in doing business?** | 9.1 (192 reviews) | 7.6 (52 reviews) | | **Product Direction (% positive)** | 9.1 (329 reviews) | 8.1 (98 reviews) | --- ## Pricing ### Emplifi #### Entry-Level Pricing Plan: Essential Price: Starting at $1,249.00 Per Month Description: Everything you need to build a strong, professional social media presence fast. Key Features: - Unlimited User Seats & Owned Profiles - Manage all social channels from one intuitive platform. - Publish, engage, and respond with your new AI co-pilot. [Browse all 3 editions](https://www.g2.com/products/emplifi-emplifi/pricing) #### Free Trial No ### Khoros Social Media Management #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Khoros Social Media Management** | N/A | N/A | #### Ticket and Case Management | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Ticket creation user experience** | Not enough data | Not enough data | | **Ticket response user experience** | Not enough data | Not enough data | | **Workflow** | Not enough data | Not enough data | | **Response Automation** | Not enough data | Not enough data | | **SLA Management** | Not enough data | Not enough data | | **Attachments/Screencasts** | Not enough data | Not enough data | | **Ticket Collaboration** | Not enough data | Not enough data | | **Customer and Contacts Database** | Not enough data | Not enough data | #### Generative AI | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Customer Portal** | Not enough data | Not enough data | | **Email to Case** | Feature Not Available | Not enough data | | **Chat/Live Support** | Not enough data | Not enough data | | **Social Integration** | Not enough data | Not enough data | | **Voice** | Not enough data | Not enough data | #### Platform | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Mobile User Support** | Feature Not Available | Not enough data | | **Customization ** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | ### Social Media Analytics | Product | Score | Reviews | |---|---|---| | **Emplifi** | 8.1/10 | 166 | | **Khoros Social Media Management** | N/A | N/A | #### Social Analytics | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Competitor Analysis** | 8.4 (141 reviews) | Not enough data | | **Follower Analysis** | 8.2 (142 reviews) | Not enough data | | **Post Performance** | 8.8 (147 reviews) | Not enough data | | **Paid Campaign Tracking** | 7.4 (114 reviews) | Not enough data | | **Attribution** | 7.6 (86 reviews) | Not enough data | | **Hashtag Analytics** | 7.7 (65 reviews) | Not enough data | | **Sentiment Analysis** | 7.7 (76 reviews) | Not enough data | #### Reports & Dashboards | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Report Customizability** | 8.2 (146 reviews) | Not enough data | | **Report Exporting** | 8.5 (148 reviews) | Not enough data | | **Scalability** | 8.2 (129 reviews) | Not enough data | | **White Label** | 7.9 (65 reviews) | Not enough data | #### Agentic AI - Social Media Analytics | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Social Media Management | Product | Score | Reviews | |---|---|---| | **Emplifi** | 8.1/10 | 136 | | **Khoros Social Media Management** | 8.3/10 | 78 | #### Content & Collaboration | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Content Calendar** | 8.7 (81 reviews) | 8.4 (15 reviews) | | **Content Library** | 8.0 (76 reviews) | 7.3 (13 reviews) | | **Shared Inbox** | 7.9 (74 reviews) | 8.5 (10 reviews) | | **Approval Workflows** | 8.2 (77 reviews) | 8.5 (16 reviews) | | **Users and Permissions** | 8.4 (86 reviews) | 8.6 (16 reviews) | | **Content Creation** | 7.9 (71 reviews) | 8.3 (11 reviews) | #### Social Management | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Social Analytics** | 8.8 (131 reviews) | 8.0 (68 reviews) | | **Social Publishing** | 8.8 (120 reviews) | 8.3 (73 reviews) | | **Campaign Optimization** | 7.9 (106 reviews) | 8.2 (69 reviews) | | **Social Engagement** | 8.5 (119 reviews) | 8.3 (75 reviews) | | **Social Ads** | 7.5 (106 reviews) | Feature Not Available | | **Campaign Planning** | 7.9 (69 reviews) | 8.6 (12 reviews) | | **Hashtag Capabilites** | 7.1 (28 reviews) | Not enough data | #### Agentic AI - Social Media Management | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Experience Management | Product | Score | Reviews | |---|---|---| | **Emplifi** | 8.3/10 | 12 | | **Khoros Social Media Management** | N/A | N/A | #### Analytics | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Net Promoter Score (NPS)** | 9.0 (10 reviews) | Not enough data | | **Customer Satisfaction (CSAT) Score** | 8.9 (9 reviews) | Not enough data | | **Customer Effort Score (CES)** | 8.1 (6 reviews) | Not enough data | | **Gamification** | Not enough data | Not enough data | #### Customization | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Stakeholder Management** | 8.5 (10 reviews) | Not enough data | | **Multilanguage Support** | 8.1 (6 reviews) | Not enough data | | **Multiple Branding Support** | 8.0 (5 reviews) | Not enough data | | **Vertical-specific Solutions** | 7.7 (5 reviews) | Not enough data | #### Generative AI | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Experience Management | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Review Management | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Khoros Social Media Management** | N/A | N/A | #### Collection | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Authentification** | Not enough data | Not enough data | | **Review Forms** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Engagement** | Not enough data | Not enough data | | **Community Q&A** | Not enough data | Not enough data | #### Agentic AI - Review Management | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Adaptive Learning** | Feature Not Available | Not enough data | | **Natural Language Interaction** | Feature Not Available | Not enough data | #### Moderation | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Reviewer Validation** | Not enough data | Not enough data | | **Response Types** | Not enough data | Not enough data | | **Legal Agreements** | Not enough data | Not enough data | #### Use Cases | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **E-commerce** | Not enough data | Not enough data | | **Retail** | Not enough data | Not enough data | | **Customer Service** | Not enough data | Not enough data | #### Administration | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Incentives** | Not enough data | Not enough data | | **Syndication** | Not enough data | Not enough data | | **Insights** | Not enough data | Not enough data | | **Content** | Not enough data | Not enough data | | **Sampling** | Not enough data | Not enough data | #### Display Options | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Badges** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Integration & APIs** | Not enough data | Not enough data | | **Marketing** | Not enough data | Not enough data | #### Generative AI | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | ### Conversational Support | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Khoros Social Media Management** | N/A | N/A | #### Conversational Platform | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Omnichannel** | Not enough data | Not enough data | | **Contextual Engagement** | Not enough data | Not enough data | | **Proactive Engagement** | Not enough data | Not enough data | #### Support Automation | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Intelligent Routing** | Not enough data | Not enough data | | **Seamless Escalation** | Not enough data | Not enough data | | **Transcripts** | Not enough data | Not enough data | | **Self-Serve Support** | Not enough data | Not enough data | #### Generative AI | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Social Media Listening Tools | Product | Score | Reviews | |---|---|---| | **Emplifi** | 8.2/10 | 101 | | **Khoros Social Media Management** | 7.1/10 | 44 | #### Monitoring & Listening | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Social Measurement** | 8.8 (83 reviews) | 7.8 (41 reviews) | | **Influencer Identification** | 7.1 (62 reviews) | 6.4 (31 reviews) | | **Brand Monitoring** | 8.3 (47 reviews) | 7.6 (7 reviews) | | **Keyword Tracking** | 8.1 (40 reviews) | 6.9 (6 reviews) | | **Trend Analysis** | 8.0 (43 reviews) | 7.7 (5 reviews) | | **Competitor Analysis** | 8.6 (45 reviews) | Not enough data | #### Agentic AI - Social Media Listening Tools | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Data Management & Analysis | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Sentiment Analysis** | 8.0 (72 reviews) | 6.3 (27 reviews) | | **Social Reporting** | 8.6 (90 reviews) | 7.9 (40 reviews) | | **Alerts and Notifications** | 7.7 (44 reviews) | 6.4 (6 reviews) | | **Advanced Data Filtering** | 8.6 (46 reviews) | 7.0 (5 reviews) | ### Social Commerce Platforms | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Khoros Social Media Management** | N/A | N/A | #### Content | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Types** | Not enough data | Not enough data | | **Migration** | Not enough data | Not enough data | | **Publishing** | Not enough data | Not enough data | | **UGC** | Not enough data | Not enough data | #### Engagement | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Live Streaming** | Not enough data | Not enough data | | **Omnichannel** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Conversational Commerce** | Not enough data | Not enough data | | **Moderation** | Not enough data | Not enough data | #### Social Shopping | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Promotions** | Not enough data | Not enough data | | **Shoppable Media** | Not enough data | Not enough data | | **AR/VR** | Not enough data | Not enough data | | **Social Store** | Not enough data | Not enough data | #### Analytics | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Product Insights** | Not enough data | Not enough data | | **Social Listening** | Not enough data | Not enough data | | **Campaigns** | Not enough data | Not enough data | ### Live Commerce | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Khoros Social Media Management** | N/A | N/A | #### Engagement | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Live streaming** | Not enough data | Not enough data | | **Live chat discussions** | Not enough data | Not enough data | | **Social media** | Feature Not Available | Not enough data | | **One-to-one call scheduling** | Not enough data | Not enough data | | **Omnichannel livestreaming ** | Not enough data | Not enough data | | **Stream sharing** | Feature Not Available | Not enough data | | **Product demonstrations** | Not enough data | Not enough data | #### Integration | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Shopping cart** | Not enough data | Not enough data | | **Social media** | Not enough data | Not enough data | | **Video analytics tools** | Not enough data | Not enough data | | **Campaign management tool** | Not enough data | Not enough data | | **CRM & Data Platform Integration** | Not enough data | Not enough data | | **Smartphone and DSLR ** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | #### Live selling | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Social media** | Not enough data | Not enough data | | **Marketplaces** | Not enough data | Not enough data | | **Lead capturing and distribution** | Not enough data | Not enough data | | **E-commerce platform** | Not enough data | Not enough data | #### Analytics | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Data Capture** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Campaign performance** | Not enough data | Not enough data | | **Product Insights** | Not enough data | Not enough data | #### Generative AI | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **AI Text-to-3D** | Not enough data | Not enough data | ### User-Generated Content | Product | Score | Reviews | |---|---|---| | **Emplifi** | 7.7/10 | 14 | | **Khoros Social Media Management** | N/A | N/A | #### Visual UGC | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Campaign Customization** | 7.2 (10 reviews) | Not enough data | | **Widget Customization** | 8.3 (12 reviews) | Not enough data | | **Widget** | 7.6 (12 reviews) | Not enough data | | **Media Library** | 8.0 (10 reviews) | Not enough data | #### Integrations | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Social Media** | 8.6 (13 reviews) | Not enough data | | **Content Creation** | 7.2 (12 reviews) | Not enough data | | **Marketing Automation** | 8.2 (12 reviews) | Not enough data | | **Rights Management** | 7.3 (10 reviews) | Not enough data | #### Support | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Onboarding** | 8.3 (11 reviews) | Not enough data | | **24/7 Client Support** | 7.4 (11 reviews) | Not enough data | #### Performance | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **UGC Analytics** | 7.4 (9 reviews) | Not enough data | | **Lazy-Loading** | 7.4 (9 reviews) | Not enough data | ### Influencer Marketing Platforms | Product | Score | Reviews | |---|---|---| | **Emplifi** | 8.4/10 | 20 | | **Khoros Social Media Management** | N/A | N/A | #### Influencer Marketing | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Influencer Recruitment** | 8.1 (16 reviews) ✓ Verified | Not enough data | | **Influencer Scoring** | 8.2 (17 reviews) ✓ Verified | Not enough data | | **Audience Analysis** | 8.5 (17 reviews) ✓ Verified | Not enough data | | **Influencer Segmentation** | 8.1 (17 reviews) ✓ Verified | Not enough data | | **Influencer Collaboration** | 8.3 (15 reviews) ✓ Verified | Not enough data | | **User-Generated Content (UGC) Management** | 8.3 (15 reviews) ✓ Verified | Not enough data | | **Content Approval** | 8.7 (17 reviews) ✓ Verified | Not enough data | | **Campaign Analytics** | 8.2 (16 reviews) ✓ Verified | Not enough data | | **Reporting and Dashboards** | 8.6 (17 reviews) ✓ Verified | Not enough data | | **Data Importing and Exporting Tools** | 8.2 (17 reviews) ✓ Verified | Not enough data | | **Influencer Whitelisting** | Feature Not Available | Not enough data | | **Influencer Compensation** | Feature Not Available | Not enough data | | **Social Commerce** | 8.5 (8 reviews) | Not enough data | | **E-Commerce Integration** | 9.0 (8 reviews) | Not enough data | #### Agentic AI - Influencer Marketing Platforms | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Khoros Social Media Management** | N/A | N/A | #### Generative AI | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | #### Communication | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Pop-up Chat** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Targeted Emails** | Not enough data | Not enough data | | **In-App Messaging** | Feature Not Available | Not enough data | | **Co-Browsing** | Not enough data | Not enough data | #### Internal Use | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Customization ** | Not enough data | Not enough data | | **Conversation Archiving** | Not enough data | Not enough data | | **Lead Development** | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | | **Team Inbox ** | Not enough data | Not enough data | | **Customer Profiles** | Not enough data | Not enough data | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Khoros Social Media Management** | N/A | N/A | #### Generative AI | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | #### Self-Service Experience | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Knowledge Base** | Not enough data | Not enough data | | **Searchable Articles** | Not enough data | Not enough data | | **Community Forums** | Not enough data | Not enough data | | **Mobile Optimization** | Feature Not Available | Not enough data | | **Personalization** | Not enough data | Not enough data | #### Self-Service Platform | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Branding** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | | **Artificial Intelligence** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | #### Agentic AI - Customer Self-Service | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Digital Customer Service Platforms | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Khoros Social Media Management** | N/A | N/A | #### Generative AI | Feature | Emplifi | Khoros Social Media Management | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Unique to Emplifi (13):** [Influencer Marketing Platforms](https://www.g2.com/categories/influencer-marketing-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [User-Generated Content Platforms](https://www.g2.com/categories/user-generated-content-platforms), [Review Management Software](https://www.g2.com/categories/review-management-software), [Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms), [Live Commerce Software](https://www.g2.com/categories/live-commerce), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Experience Management Software](https://www.g2.com/categories/experience-management), [Help Desk Software](https://www.g2.com/categories/help-desk), [Live Chat Software](https://www.g2.com/categories/live-chat) --- ## Reviewer Demographics ### By Company Size | Segment | Emplifi | Khoros Social Media Management | |---|---|---| | **Small-Business** | 24.1% | 22.5% | | **Mid-Market** | 44.6% | 30.8% | | **Enterprise** | 31.4% | 46.7% | ### By Industry #### Emplifi - **Marketing and Advertising:** 19.6% - **Retail:** 14.2% - **Food & Beverages:** 4.8% - **Automotive:** 4.6% - **Consumer Goods:** 4.0% - **Public Relations and Communications:** 2.4% - **Apparel & Fashion:** 2.2% - **Internet:** 2.2% - **Leisure, Travel & Tourism:** 2.2% - **Health, Wellness and Fitness:** 2.2% - **Other:** 41.7% #### Khoros Social Media Management - **Marketing and Advertising:** 22.5% - **Retail:** 9.2% - **Insurance:** 7.5% - **Hospital & Health Care:** 5.0% - **Internet:** 4.2% - **Consumer Goods:** 4.2% - **Sports:** 3.3% - **Entertainment:** 3.3% - **Public Relations and Communications:** 3.3% - **Information Technology and Services:** 2.5% - **Other:** 35.0% --- ## Alternatives ### Alternatives to Emplifi - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1214 reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) — 4.1/5 stars (2657 reviews) - [Hootsuite](https://www.g2.com/products/hootsuite/reviews) — 4.3/5 stars (7326 reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6448 reviews) - [Brandwatch Social Media Management](https://www.g2.com/products/brandwatch-social-media-management/reviews) — 4.0/5 stars (983 reviews) - [Agorapulse](https://www.g2.com/products/agorapulse/reviews) — 4.5/5 stars (973 reviews) - [Zoho Social](https://www.g2.com/products/zoho-social/reviews) — 4.6/5 stars (2934 reviews) - [Sendible](https://www.g2.com/products/sendible/reviews) — 4.5/5 stars (905 reviews) - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) — 4.4/5 stars (728 reviews) - [Dash Social](https://www.g2.com/products/dash-social/reviews) — 4.7/5 stars (410 reviews) ### Alternatives to Khoros Social Media Management - [Hootsuite](https://www.g2.com/products/hootsuite/reviews) — 4.3/5 stars (7326 reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6448 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1214 reviews) - [Brandwatch Social Media Management](https://www.g2.com/products/brandwatch-social-media-management/reviews) — 4.0/5 stars (983 reviews) - [Agorapulse](https://www.g2.com/products/agorapulse/reviews) — 4.5/5 stars (973 reviews) - [Sendible](https://www.g2.com/products/sendible/reviews) — 4.5/5 stars (905 reviews) - [Oktopost](https://www.g2.com/products/oktopost/reviews) — 4.4/5 stars (200 reviews) - [MavSocial](https://www.g2.com/products/mavsocial/reviews) — 4.7/5 stars (49 reviews) - [Buffer](https://www.g2.com/products/buffer/reviews) — 4.3/5 stars (1039 reviews) - [Facebook Pages Manager](https://www.g2.com/products/facebook-pages-manager/reviews) — 4.2/5 stars (1614 reviews) --- ## Top Discussions ### Emplifi - Title: [is it possible to compare the performance and combine the result cross platform and brand ?](https://www.g2.com/discussions/is-it-possible-to-compare-the-performance-and-combine-the-result-cross-platform-and-brand) — 3 comments, 2 upvotes > **Top comment:** " 1 . Yes, this can be done with Socialbakers' Dashboard widgets, plus export. 2. Yes, this can be done with Socialbakers' Dashboard widgets, plus..." - Title: [What is socialbakers?](https://www.g2.com/discussions/what-is-socialbakers) — 1 comment > **Top comment:** "The old Emplifi name" - Title: [What mobile app support is available?](https://www.g2.com/discussions/mobile-apps) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "TurnTo provides SDKs for iOS and Android (Java) development. In addition, TurnTo supports SMS and push notification services for customers looking to notify..." - Title: [Which ecommerce platforms does TurnTo support?](https://www.g2.com/discussions/commerce-platforms) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "TurnTo has plugins for Demandware, Magento, SAP Hybris, and NetSuite. Retailers on other platforms can integrate TurnTo with a few JavaScript code snippets..." - Title: [How much does it cost to use the TurnTo Suite?](https://www.g2.com/discussions/pricing-ca19d615-6428-424e-93f0-a7b3a6986389) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Our pricing is very competitive and is based on which products you want to use and some inputs about your store. Fill out an inquiry form to find out what..." ### Khoros Social Media Management No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/emplifi-emplifi-vs-khoros-social-media-management)