# Ivanti Neurons for ITSM vs ManageEngine ServiceDesk Plus MSP Comparison
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## AI Generated Summary
- **G2 reviewers report** that Ivanti Neurons for ITSM excels in automation and AI-driven capabilities, which significantly streamline incident, problem, and change management. Users appreciate how it reduces manual work through intelligent workflows, making IT processes more efficient.
- **Users say** that ManageEngine ServiceDesk Plus MSP offers a high degree of configurability, allowing organizations to tailor workflows to their specific needs. This flexibility is highlighted by reviewers who mention the ease of managing and configuring the software according to customer requirements.
- **Reviewers mention** that Ivanti Neurons for ITSM has a user-friendly interface that simplifies ticket logging and data management. This feature is particularly beneficial for teams looking to enhance their operational efficiency and reduce IT congestion.
- **According to verified reviews** , ManageEngine ServiceDesk Plus MSP stands out with its multiple ticket views, which cater to different IT/HelpDesk personalities. This customization allows users to organize their tasks in a way that best suits their workflow, enhancing overall productivity.
- **G2 reviewers highlight** that while Ivanti Neurons for ITSM has a solid G2 Score, it faces challenges in areas like ease of setup and administration compared to ManageEngine ServiceDesk Plus MSP, which is noted for its straightforward setup process and ease of administration.
- **Users report** that both products have their strengths, but ManageEngine ServiceDesk Plus MSP generally receives higher ratings for support quality and user satisfaction, with reviewers appreciating its responsive customer service and helpful resources.



| | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 280 | 15 | 
| **Largest Market Segment** | Enterprise (55.5% of reviews) | Mid-Market (53.8% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Ivanti Neurons for ITSM

Pros:
- Customization (3 reviews)
- Integrations (3 reviews)

Cons:
- Clunky Interface (1 reviews)
- Compatibility Issues (1 reviews)

### ManageEngine ServiceDesk Plus MSP

**Not enough data**

---
## Ratings Comparison
| Rating | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
  | **Meets Requirements** | 8.3 (214 reviews) | 9.2 (10 reviews) | 
  | **Ease of Use** | 7.7 (239 reviews) | 8.2 (10 reviews) | 
  | **Ease of Setup** | 6.9 (189 reviews) | 7.8 (6 reviews) | 
  | **Ease of Admin** | 7.3 (130 reviews) | 8.3 (6 reviews) | 
  | **Quality of Support** | 7.7 (197 reviews) | 8.3 (9 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (127 reviews) | 8.9 (6 reviews) | 
  | **Product Direction (% positive)** | 7.9 (204 reviews) | 6.5 (10 reviews) | 

---
## Pricing

### Ivanti Neurons for ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ManageEngine ServiceDesk Plus MSP

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | 8.1/10 | 141 |
| **ManageEngine ServiceDesk Plus MSP** | N/A | N/A |

#### Administration

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Change Management** | 8.2 (66 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 7.7 (68 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 7.4 (79 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Help Desk** | 8.7 (92 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 8.2 (71 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.3 (99 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Reporting** | 7.9 (35 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 6.5 (27 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 7.7 (16 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.6 (32 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 7.3 (22 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Ticketing System** | 9.4 (47 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 7.1 (16 reviews) ✓ Verified | Not enough data | 
| **Alerting** | 7.1 (16 reviews) ✓ Verified | Not enough data | 
| **Automation** | 9.1 (54 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (14 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.2 (27 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 9.4 (11 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | 7.5/10 | 110 |
| **ManageEngine ServiceDesk Plus MSP** | 8.1/10 | 7 |

#### Incident Management

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Automate Ticket Routing** | 8.2 (89 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.3 (94 reviews) | 9.3 (5 reviews) | 
| **Ticket Notifications** | 8.1 (98 reviews) | 8.9 (6 reviews) | 
| **Knowledge Base** | 7.4 (87 reviews) | 7.3 (5 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.5 (82 reviews) | 6.7 (5 reviews) | 

#### Reporting

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Dashboards** | 7.6 (99 reviews) | 8.3 (6 reviews) | 
| **Time Tracking** | 7.3 (78 reviews) | 7.8 (6 reviews) | 
| **Surveys** | 6.9 (68 reviews) | Not enough data | 

#### Access & Usability

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Mobile** | 6.1 (52 reviews) | Not enough data | 
| **Self Service** | 7.9 (92 reviews) | Not enough data | 
| **Active Directory** | 7.8 (79 reviews) | 8.3 (5 reviews) | 
| **Multi-Channel Access** | 7.4 (53 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Ivanti Neurons for ITSM (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)



---
## Reviewer Demographics

### By Company Size

| Segment | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Small-Business** | 13.7% | 15.4% | 
| **Mid-Market** | 30.8% | 53.8% | 
| **Enterprise** | 55.5% | 30.8% | 

### By Industry

#### Ivanti Neurons for ITSM

- **Information Technology and Services:** 16.9%
- **Hospital & Health Care:** 7.2%
- **Government Administration:** 6.8%
- **Computer Software:** 6.4%
- **Higher Education:** 5.6%
- **Education Management:** 5.6%
- **Banking:** 4.0%
- **Retail:** 3.2%
- **Transportation/Trucking/Railroad:** 2.8%
- **Staffing and Recruiting:** 2.8%
- **Other:** 38.6%

#### ManageEngine ServiceDesk Plus MSP

- **Information Technology and Services:** 23.1%
- **Government Administration:** 15.4%
- **Retail:** 7.7%
- **Pharmaceuticals:** 7.7%
- **Insurance:** 7.7%
- **Higher Education:** 7.7%
- **Consumer Electronics:** 7.7%
- **Construction:** 7.7%
- **Computer Software:** 7.7%
- **Commercial Real Estate:** 7.7%

---
## Alternatives

### Alternatives to Ivanti Neurons for ITSM

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1901 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) — 3.9/5 stars (48 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)

### Alternatives to ManageEngine ServiceDesk Plus MSP

- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (615 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1901 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1218 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews)

---
## Top Discussions

### Ivanti Neurons for ITSM

No discussions available for this product.

### ManageEngine ServiceDesk Plus MSP

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-manageengine-servicedesk-plus-msp)