# InvGate Service Management vs Ivanti Neurons for ITSM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Ivanti Neurons for ITSM excels in automation and AI-driven capabilities, which significantly streamline incident, problem, and change management. Users appreciate how it reduces manual work through intelligent workflows, making IT processes more efficient.
- **Users say** that InvGate Service Management stands out for its **simple and user-friendly interface**. Reviewers highlight the intuitive UX that facilitates easy navigation, making implementation a smooth experience for businesses looking to optimize their IT support requests.
- **According to verified reviews** , Ivanti Neurons for ITSM has a higher overall satisfaction score, reflecting its ability to handle complex IT needs effectively. Users mention that it transforms help desk operations into automated, data-driven processes, which is a significant improvement over manual methods.
- **Reviewers mention** that InvGate Service Management offers a more favorable experience in terms of ease of setup and administration. Users appreciate the streamlined onboarding process, which allows teams to quickly adapt and start managing tickets without extensive training.
- **G2 reviewers highlight** that while Ivanti Neurons for ITSM has strong automation features, it sometimes struggles with user experience compared to InvGate. Users have noted challenges in configuration, which can impact how well the software meets specific workflow needs.
- **Users report** that InvGate Service Management provides excellent support and visibility into IT operations, with features that allow organizations to track and manage requests effectively. This capability is particularly praised for enhancing overall service delivery and user satisfaction.



| | InvGate Service Management | Ivanti Neurons for ITSM | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 20 | 282 | 
| **Largest Market Segment** | Small-Business (61.1% of reviews) | Enterprise (54.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### InvGate Service Management

Pros:
- Ease of Use (2 reviews)
- Features (2 reviews)

Cons:
- Complexity (1 reviews)
- Complex Setup (1 reviews)

### Ivanti Neurons for ITSM

Pros:
- Customer Support (1 reviews)
- Customizability (1 reviews)

Cons:
- Clunky Interface (1 reviews)
- Compatibility Issues (1 reviews)

---
## Ratings Comparison
| Rating | InvGate Service Management | Ivanti Neurons for ITSM | 
|---|---|---|
  | **Meets Requirements** | 8.9 (17 reviews) | 8.3 (214 reviews) | 
  | **Ease of Use** | 9.1 (17 reviews) | 7.7 (240 reviews) | 
  | **Ease of Setup** | 9.0 (15 reviews) | 6.9 (189 reviews) | 
  | **Ease of Admin** | 9.4 (13 reviews) | 7.3 (130 reviews) | 
  | **Quality of Support** | 8.7 (17 reviews) | 7.7 (198 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (13 reviews) | 8.0 (127 reviews) | 
  | **Product Direction (% positive)** | 9.3 (16 reviews) | 7.9 (204 reviews) | 

---
## Pricing

### InvGate Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Ivanti Neurons for ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **InvGate Service Management** | N/A | N/A |
| **Ivanti Neurons for ITSM** | N/A | N/A |

#### Ticket and Case Management

| Feature | InvGate Service Management | Ivanti Neurons for ITSM | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | InvGate Service Management | Ivanti Neurons for ITSM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | InvGate Service Management | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | InvGate Service Management | Ivanti Neurons for ITSM | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Feature Not Available | Not enough data | 
| **Voice** | Feature Not Available | Not enough data | 

#### Platform

| Feature | InvGate Service Management | Ivanti Neurons for ITSM | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **InvGate Service Management** | N/A | N/A |
| **Ivanti Neurons for ITSM** | 8.1/10 | 141 |

#### Administration

| Feature | InvGate Service Management | Ivanti Neurons for ITSM | 
|---|---|---|
| **Change Management** | Not enough data | 8.1 (65 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 7.7 (68 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 7.4 (79 reviews) ✓ Verified | 

#### Service Desk

| Feature | InvGate Service Management | Ivanti Neurons for ITSM | 
|---|---|---|
| **Help Desk** | Not enough data | 8.7 (92 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 8.2 (71 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.3 (99 reviews) ✓ Verified | 

#### Management

| Feature | InvGate Service Management | Ivanti Neurons for ITSM | 
|---|---|---|
| **Reporting** | Not enough data | 7.9 (35 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 6.5 (27 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 7.7 (16 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.6 (32 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 7.3 (22 reviews) ✓ Verified | 

#### Functionality

| Feature | InvGate Service Management | Ivanti Neurons for ITSM | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.4 (47 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 7.1 (16 reviews) ✓ Verified | 
| **Alerting** | Not enough data | 7.1 (16 reviews) ✓ Verified | 
| **Automation** | Not enough data | 9.1 (53 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | InvGate Service Management | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | 9.8 (14 reviews) | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.2 (27 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 9.4 (11 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **InvGate Service Management** | 9.2/10 | 13 |
| **Ivanti Neurons for ITSM** | 7.5/10 | 110 |

#### Incident Management

| Feature | InvGate Service Management | Ivanti Neurons for ITSM | 
|---|---|---|
| **Automate Ticket Routing** | 8.9 (11 reviews) | 8.2 (89 reviews) | 
| **Ticket Prioritization** | 9.4 (11 reviews) | 8.3 (94 reviews) | 
| **Ticket Notifications** | 9.5 (11 reviews) | 8.1 (98 reviews) | 
| **Knowledge Base** | 8.9 (11 reviews) | 7.4 (87 reviews) | 
| **Knowledge Base/Ticket Integration** | 9.1 (11 reviews) | 7.5 (82 reviews) | 

#### Reporting

| Feature | InvGate Service Management | Ivanti Neurons for ITSM | 
|---|---|---|
| **Dashboards** | 9.4 (11 reviews) | 7.6 (99 reviews) | 
| **Time Tracking** | 9.1 (11 reviews) | 7.3 (78 reviews) | 
| **Surveys** | 8.5 (8 reviews) | 6.9 (68 reviews) | 

#### Access & Usability

| Feature | InvGate Service Management | Ivanti Neurons for ITSM | 
|---|---|---|
| **Mobile** | 8.8 (10 reviews) | 6.1 (52 reviews) | 
| **Self Service** | 9.5 (11 reviews) | 7.9 (92 reviews) | 
| **Active Directory** | 9.4 (11 reviews) | 7.8 (79 reviews) | 
| **Multi-Channel Access** | 9.4 (8 reviews) | 7.4 (53 reviews) | 

#### Agentic AI - Service Desk

| Feature | InvGate Service Management | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.3 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to InvGate Service Management (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)



---
## Reviewer Demographics

### By Company Size

| Segment | InvGate Service Management | Ivanti Neurons for ITSM | 
|---|---|---|
| **Small-Business** | 61.1% | 13.9% | 
| **Mid-Market** | 22.2% | 31.2% | 
| **Enterprise** | 16.7% | 54.9% | 

### By Industry

#### InvGate Service Management

- **Information Technology and Services:** 50.0%
- **Insurance:** 11.1%
- **Manufacturing:** 5.6%
- **Telecommunications:** 5.6%
- **Security and Investigations:** 5.6%
- **Primary/Secondary Education:** 5.6%
- **Non-Profit Organization Management:** 5.6%
- **Education Management:** 5.6%
- **Construction:** 5.6%

#### Ivanti Neurons for ITSM

- **Information Technology and Services:** 16.4%
- **Hospital & Health Care:** 7.6%
- **Government Administration:** 6.8%
- **Computer Software:** 6.4%
- **Higher Education:** 5.6%
- **Education Management:** 5.6%
- **Banking:** 4.0%
- **Retail:** 3.2%
- **Transportation/Trucking/Railroad:** 2.8%
- **Staffing and Recruiting:** 2.8%
- **Other:** 38.8%

---
## Alternatives

### Alternatives to InvGate Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1341 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7001 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4717 reviews)

### Alternatives to Ivanti Neurons for ITSM

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1341 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) — 3.9/5 stars (48 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)

---
## Top Discussions

### InvGate Service Management

- Title: [Does InvGate Service Desk offer an API?](https://www.g2.com/discussions/api-3956d587-2c22-44c2-aa94-52a4ce3c40b5) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, InvGate Service Desk has an API available for use."
- Title: [What languages does InvGate Service Desk support?](https://www.g2.com/discussions/languages-5d839bb5-b20a-40ad-b39d-9e0146df73cc) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "InvGate Service Desk supports the following languages:

English, French, Portuguese, Spanish"

### Ivanti Neurons for ITSM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/invgate-service-management-vs-ivanti-neurons-for-itsm)