Compare InvGate Service Management and SolarWinds Service Desk 
At a Glance
Market Segments
Small-Business (64.7% of reviews)
Mid-Market (68.3% of reviews)
Entry-Level Pricing
No pricing available
$39.00 Per Month
InvGate Service Management
Star Rating
(19)4.6 out of 5
Market Segments
Small-Business (64.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about InvGate Service ManagementSolarWinds Service Desk
Star Rating
(742)4.3 out of 5
Market Segments
Mid-Market (68.3% of reviews)
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SolarWinds Service Desk excels in its ticketing system with a score of 9.1, while InvGate Service Management shines in incident management features, particularly in ticket prioritization (9.5) and ticket notifications (9.5), making it a better choice for organizations that prioritize efficient incident resolution.
- Reviewers mention that SolarWinds offers a solid user experience for ticket creation and response, both rated at 8.2, but InvGate's overall ease of use is higher at 9.3, indicating a more intuitive interface that may benefit new users.
- G2 users highlight that InvGate Service Management provides superior reporting capabilities, with dashboards rated at 9.3 and time tracking at 9.2, compared to SolarWinds' lower scores of 8.4 and 8.1 respectively, suggesting that InvGate may be better suited for data-driven decision-making.
- Users on G2 report that SolarWinds has a strong asset management feature with a score of 8.6, but InvGate's asset management capabilities are rated higher in terms of cloud asset inventory (8.1) and mobile asset inventory (8.0), which could be crucial for businesses managing diverse IT environments.
- Reviewers mention that both products have comparable quality of support, both rated at 8.9, but InvGate's overall product direction is rated a perfect 10.0, indicating a strong commitment to future enhancements and user feedback integration.
- Users say that while SolarWinds has a good change management score of 8.7, InvGate's overall administration ease is rated higher at 9.4, suggesting that InvGate may offer a more streamlined experience for IT administrators managing service desk operations.
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Pricing
Entry-Level Pricing
InvGate Service Management
No pricing availableSolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
For Growing Teams
- Essentials Includes:
- Chat Support
- Service Catalog
Free Trial
InvGate Service Management
Free Trial is available
SolarWinds Service Desk
Free Trial is available
Ratings
Meets Requirements
9.0
16
8.6
670
Ease of Use
9.3
16
9.0
670
Ease of Setup
9.3
14
8.6
545
Ease of Admin
9.4
13
8.9
562
Quality of Support
8.9
16
8.9
645
Has the product been a good partner in doing business?
9.1
13
9.0
542
Product Direction (% positive)
10.0
15
9.0
653
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.7
102
|
Verified
Not enough data
8.6
106
|
Verified
Not enough data
8.4
116
|
Verified
Service Desk
Not enough data
9.3
123
|
Verified
Not enough data
9.2
122
|
Verified
Not enough data
8.7
116
|
Verified
Management
Not enough data
8.3
63
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.5
61
|
Verified
Not enough data
8.2
53
|
Verified
Not enough data
7.7
44
|
Verified
Functionality
Not enough data
9.1
67
|
Verified
Not enough data
8.4
51
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.1
61
|
Verified
Monitoring
Not enough data
8.5
65
|
Verified
Not enough data
8.5
74
|
Verified
Not enough data
8.7
80
|
Verified
Management Tools
Not enough data
8.9
85
|
Verified
Not enough data
8.7
86
|
Verified
Not enough data
8.5
73
|
Verified
Generative AI
Not enough data
7.0
15
Not enough data
7.3
15
Asset Inventory
Not enough data
8.5
57
Not enough data
8.4
56
Not enough data
8.2
44
Not enough data
8.1
44
Not enough data
8.1
54
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
Not enough data
8.7
59
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
49
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.0
10
8.6
410
9.5
10
8.6
407
9.5
10
8.8
440
9.0
10
8.4
394
9.0
10
8.5
379
Reporting
9.3
10
8.4
428
9.2
10
8.1
339
8.6
7
8.1
313
Access & Usability
8.9
9
7.2
342
9.7
10
8.5
384
9.3
10
8.3
323
9.3
7
8.5
260
Categories
Categories
Shared Categories
InvGate Service Management and SolarWinds Service Desk are categorized as Service Desk and IT Service Management (ITSM) Tools
Unique Categories
InvGate Service Management is categorized as Help Desk
SolarWinds Service Desk is categorized as IT Asset Management, Incident Management, and Software Asset Management Tools
Reviews
Reviewers' Company Size
InvGate Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.9%
Insurance
11.8%
Telecommunications
5.9%
Security and Investigations
5.9%
Primary/Secondary Education
5.9%
Other
17.6%
Information Technology and Services
12.4%
Hospital & Health Care
7.4%
Higher Education
5.1%
Education Management
4.9%
Financial Services
4.4%
Other
65.8%
Most Helpful Reviews
InvGate Service Management
Most Helpful Favorable Review
Alvaro P.
Verified User in Information Technology and Services
The intuitive interface that it has, with the differentiation of UI for end users, agents and administrators. Added to the ease and speed with which you can make reports, is what stood out the most about this solution.
Most Helpful Critical Review
SolarWinds Service Desk
Most Helpful Favorable Review
Chad B.
Verified User in Financial Services
Ease of Implementation and Configuration. We considered a number of products to fulfill our Service Desk Management needs. As a whole most offer an Incident Management system, some form of Asset Management, and the ability to post solutions to your end...
Most Helpful Critical Review
Ron L.
Verified User in Medical Practice
SolarWinds application did not have a lot of features for the end user to create their own ticket. This prevented self service in the past which is why we switched over to JIRA on-prem.
Alvaro P.
Verified User in Information Technology and Services
The intuitive interface that it has, with the differentiation of UI for end users, agents and administrators. Added to the ease and speed with which you can make reports, is what stood out the most about this solution.
Chad B.
Verified User in Financial Services
Ease of Implementation and Configuration. We considered a number of products to fulfill our Service Desk Management needs. As a whole most offer an Incident Management system, some form of Asset Management, and the ability to post solutions to your end...
Ron L.
Verified User in Medical Practice
SolarWinds application did not have a lot of features for the end user to create their own ticket. This prevented self service in the past which is why we switched over to JIRA on-prem.
Alternatives
Discussions
What languages does InvGate Service Desk support?
1 comment
Official Response from InvGate Service Management
The text appears to be a list of languages: English, Spanish, Portuguese, French, German, and Catalan.Read more
Does InvGate Service Desk offer an API?
1 comment
Official Response from InvGate Service Management
The link provided appears to be a URL related to the InvGate Service Desk API. It likely leads to documentation or information about the API for InvGate's...Read more
InvGate Service Management has no more discussions with answers
Windows Installer
1 comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
How do I upload a solution article using tablets or phones?
1 comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
SolarWinds Service Desk has no more discussions with answers
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