# Intranet Connections vs SMG - Service Management Group Comparison

| | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 22 | 50 | 
| **Largest Market Segment** | Mid-Market (63.6% of reviews) | Enterprise (52.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Intranet Connections

**Not enough data**

### SMG - Service Management Group

Pros:
- Customer Focus (3 reviews)
- Helpful (2 reviews)

Cons:
- Delay Issues (1 reviews)
- Time-Consumption (1 reviews)

---
## Ratings Comparison
| Rating | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
  | **Meets Requirements** | 8.9 (17 reviews) | 9.1 (32 reviews) | 
  | **Ease of Use** | 8.8 (17 reviews) | 8.5 (32 reviews) | 
  | **Ease of Setup** | 8.6 (12 reviews) | 8.2 (14 reviews) | 
  | **Ease of Admin** | 9.0 (12 reviews) | 8.6 (14 reviews) | 
  | **Quality of Support** | 9.2 (17 reviews) | 9.3 (28 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (12 reviews) | 8.7 (15 reviews) | 
  | **Product Direction (% positive)** | 9.3 (16 reviews) | 8.2 (26 reviews) | 

---
## Pricing

### Intranet Connections

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### SMG - Service Management Group

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Intranet Connections** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Communication

| Feature | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Intranet Connections** | N/A | N/A |
| **SMG - Service Management Group** | 9.1/10 | 20 |

#### Analytics

| Feature | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 9.2 (12 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 9.4 (16 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 8.8 (10 reviews) | 
| **Gamification** | Not enough data | 8.8 (10 reviews) | 

#### Customization

| Feature | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 9.1 (11 reviews) | 
| **Multilanguage Support** | Not enough data | 9.0 (8 reviews) | 
| **Multiple Branding Support** | Not enough data | 9.0 (8 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 9.2 (10 reviews) | 

#### Generative AI

| Feature | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Intranet Connections** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Feedback Management

| Feature | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 

#### Feedback Analysis

| Feature | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 

#### Feedback Sources

| Feature | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 
| **Social Media** | Not enough data | Not enough data | 
| **Customer Service Channels** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Intranet Connections** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Generative AI

| Feature | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Frontline Worker Communication Platforms

| Product | Score | Reviews |
|---|---|---|
| **Intranet Connections** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Administrative Tasks - Frontline Worker Communication Platforms

| Feature | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **Training & Learning Modules** | Not enough data | Not enough data | 
| **Health & Safety Policies** | Not enough data | Not enough data | 
| **Onboarding & Offboarding** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Employee Services** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 

#### Communication Features - Frontline Worker Communication Platforms

| Feature | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **Group Messaging** | Not enough data | Not enough data | 
| **Private Messaging** | Not enough data | Not enough data | 
| **Announcements** | Not enough data | Not enough data | 
| **Emergency Notifications** | Not enough data | Not enough data | 

#### Operations - Frontline Worker Communication Platforms

| Feature | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Insights & Analytics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **SOPs & Documentation** | Not enough data | Not enough data | 

#### Agentic AI - Frontline Worker Communication Platforms

| Feature | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Employee Intranet

| Product | Score | Reviews |
|---|---|---|
| **Intranet Connections** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Agentic AI - Employee Intranet

| Feature | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **Intranet Connections** | 8.0/10 | 10 |
| **SMG - Service Management Group** | 9.4/10 | 16 |

#### Platform Basics

| Feature | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **Performance Benchmarking** | Not enough data | 9.6 (8 reviews) | 
| **Reporting & Dashboards** | 8.7 (9 reviews) | 9.3 (9 reviews) | 
| **Interoperability** | Not enough data | 9.4 (6 reviews) | 

#### Platform Content

| Feature | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **Employee Pulse Surveys** | 6.9 (6 reviews) | 9.7 (6 reviews) | 
| **Survey Customization** | 7.9 (7 reviews) | 10.0 (6 reviews) | 
| **Goal and Challenge Creation** | 7.7 (5 reviews) | 9.6 (8 reviews) | 
| **Science-based templates** | Not enough data | 9.7 (6 reviews) | 

#### Platform Additional Functionality

| Feature | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **Employee Segmenting** | 7.5 (6 reviews) | 9.7 (5 reviews) | 
| **Goal and Challenge Creation** | 7.7 (5 reviews) | 9.6 (8 reviews) | 
| **Peer Recognition** | 7.8 (9 reviews) | 9.6 (8 reviews) | 
| **Social Feedback Portal** | 8.1 (6 reviews) | Not enough data | 

#### Platform

| Feature | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **Customization ** | 8.3 (8 reviews) | 8.1 (7 reviews) | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Internationalization** | Feature Not Available | 9.3 (5 reviews) | 
| **User, Role, and Access Management** | 9.0 (8 reviews) | 9.2 (8 reviews) | 
| **Dashboards** | 8.5 (9 reviews) | 8.1 (8 reviews) | 

---
## Categories
**Shared Categories (1):** [Employee Engagement Software](https://www.g2.com/categories/employee-engagement)

**Unique to Intranet Connections (2):** [Frontline Worker Communication Platforms Software](https://www.g2.com/categories/frontline-worker-communication-platforms), [Employee Intranet Software](https://www.g2.com/categories/employee-intranet)

**Unique to SMG - Service Management Group (2):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Intranet Connections | SMG - Service Management Group | 
|---|---|---|
| **Small-Business** | 13.6% | 14.0% | 
| **Mid-Market** | 63.6% | 34.0% | 
| **Enterprise** | 22.7% | 52.0% | 

### By Industry

#### Intranet Connections

- **Financial Services:** 18.2%
- **Banking:** 13.6%
- **Computer Networking:** 9.1%
- **Telecommunications:** 4.5%
- **Recreational Facilities and Services:** 4.5%
- **Primary/Secondary Education:** 4.5%
- **Marketing and Advertising:** 4.5%
- **Leisure, Travel & Tourism:** 4.5%
- **Legal Services:** 4.5%
- **Health, Wellness and Fitness:** 4.5%
- **Other:** 27.3%

#### SMG - Service Management Group

- **Retail:** 32.0%
- **Restaurants:** 28.0%
- **Food & Beverages:** 22.0%
- **Hospitality:** 4.0%
- **Hospital & Health Care:** 2.0%
- **Health, Wellness and Fitness:** 2.0%
- **Food Production:** 2.0%
- **Consumer Services:** 2.0%
- **Consumer Goods:** 2.0%
- **Business Supplies and Equipment:** 2.0%
- **Other:** 2.0%

---
## Alternatives

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---
## Top Discussions

### Intranet Connections

No discussions available for this product.

### SMG - Service Management Group

- Title: [How do I enable the printer from my phone ? It wants me to download it to a pdf however it won't allow me to get in to it because it says the pdf is corrupt](https://www.g2.com/discussions/how-do-i-enable-the-printer-from-my-phone-it-wants-me-to-download-it-to-a-pdf-however-it-won-t-allow-me-to-get-in-to-it-because-it-says-the-pdf-is-corrupt) — 1 comment, 1 upvote
  > **Top comment:** "Hi Kendra, thanks for reaching out on this issue. If this is still an issue for you, I encourage you to engage with the SMG Support Center at..."
- Title: [what is the best way to get the weekly and period reports to send on there own](https://www.g2.com/discussions/36762-what-is-the-best-way-to-get-the-weekly-and-period-reports-to-send-on-there-own) — 1 comment, 1 upvote
  > **Top comment:** "Hi Shawn F.  please reach out to your Account Management team for assistance.  They will be happy to help!   "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/intranet-connections-vs-smg-service-management-group)