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Compare HaloITSM and IBM Maximo IT 
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At a Glance
Market Segments
Mid-Market (62.5% of reviews)
Small-Business (33.3% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
Starting at $49.00 Per Month
$315.00
HaloITSM
Star Rating
(17)4.8 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $49.00 Per Month
Learn more about HaloITSMIBM Maximo IT
Star Rating
(16)4.1 out of 5
Market Segments
Small-Business (33.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$315.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IBM Maximo IT excels in Asset Management with a score of 9.6, highlighting its robust capabilities in tracking and managing physical assets, while HaloITSM falls short with a score of 7.9, indicating a less comprehensive approach to asset tracking.
- Reviewers mention that HaloITSM shines in Ease of Use, achieving a remarkable score of 9.9, which users attribute to its intuitive interface and straightforward navigation, whereas IBM Maximo IT scores 8.3, suggesting a steeper learning curve for new users.
- G2 users note that IBM Maximo IT offers superior Reporting and Analytics features with a score of 9.0, allowing for detailed insights into operations, while HaloITSM's score of 7.2 indicates limitations in its reporting capabilities, which some users find frustrating.
- Users on G2 highlight that HaloITSM provides excellent Ticketing System functionality, scoring a perfect 10.0, which reviewers say is due to its seamless ticket creation and management process, whereas IBM Maximo IT scores 9.2, showing it is effective but not as user-friendly.
- Reviewers mention that IBM Maximo IT has a strong Change Management feature with a score of 8.7, which is beneficial for organizations needing to manage changes effectively, while HaloITSM's score of 9.7 indicates it has a more streamlined process for managing incidents and changes.
- Users report that HaloITSM's Quality of Support is exceptional, scoring 9.7, with many praising the responsiveness and helpfulness of the support team, while IBM Maximo IT, with a score of 8.5, is seen as adequate but not as responsive in critical situations.
Pricing
Entry-Level Pricing
HaloITSM
All-inclusive ITSM software
Starting at $49.00
Per Month
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.
- Incident Management
- Knowledge Base
- Self-Service Portal
IBM Maximo IT
Concurrent users
$315.00
Starting at 315.00 per month per Concurrent user
- Full-featured service management solution
Free Trial
HaloITSM
Free Trial is available
IBM Maximo IT
Free Trial is available
Ratings
Meets Requirements
9.3
12
8.7
13
Ease of Use
9.9
12
8.3
14
Ease of Setup
9.0
12
Not enough data
Ease of Admin
9.0
12
Not enough data
Quality of Support
9.7
12
8.5
12
Has the product been a good partner in doing business?
9.9
12
Not enough data
Product Direction (% positive)
10.0
12
9.1
13
Features by Category
Administration
9.7
5
8.7
9
7.9
7
9.6
9
7.2
10
9.0
8
Service Desk
9.7
11
9.1
9
9.3
10
9.1
9
8.3
5
9.1
9
Management
8.2
11
9.0
8
9.2
11
9.0
8
8.7
5
8.8
8
7.4
7
9.4
8
Not enough data
8.8
8
Functionality
10.0
11
9.2
8
9.0
5
9.0
8
Not enough data
9.2
8
8.6
7
8.5
8
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.7
6
Not enough data
9.7
6
Reporting
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.4
6
Access & Usability
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.2
6
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HaloITSM and IBM Maximo IT are categorized as IT Service Management (ITSM) Tools
Unique Categories
HaloITSM is categorized as Incident Management
IBM Maximo IT is categorized as Service Desk
Reviews
Reviewers' Company Size
HaloITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IBM Maximo IT
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
18.8%
Wholesale
12.5%
Hospital & Health Care
12.5%
Utilities
6.3%
Renewables & Environment
6.3%
Other
43.8%
Information Technology and Services
33.3%
Computer Software
20.0%
Telecommunications
6.7%
Staffing and Recruiting
6.7%
Internet
6.7%
Other
26.7%
Alternatives
Discussions
HaloITSM has no discussions with answers
IBM Maximo IT has no discussions with answers
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