Compare Halo Service Desk and HaloITSM 
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Mid-Market (62.5% of reviews)
Entry-Level Pricing
Starting at $55.00
Starting at $49.00 Per Month
Halo Service Desk
Star Rating
(16)4.6 out of 5
Market Segments
Small-Business (50.0% of reviews)
Entry-Level Pricing
Starting at $55.00
Learn more about Halo Service DeskHaloITSM
Star Rating
(17)4.8 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
Learn more about HaloITSMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Halo Service Desk excels in its Ease of Use with a score of 9.5, making it highly intuitive for new users, while HaloITSM, although slightly higher at 9.9, does not show a significant difference in user-friendliness.
- Reviewers mention that HaloITSM shines in Change Management with a score of 9.7, indicating robust features that facilitate smooth transitions, whereas Halo Service Desk scored lower at 8.7, suggesting it may lack some advanced functionalities.
- G2 users highlight the superior Asset Management capabilities of Halo Service Desk, which received a perfect score of 10.0, compared to HaloITSM's 7.4, indicating that users find it more effective in tracking and managing assets.
- Users on G2 report that HaloITSM's Ticketing System is top-notch, achieving a perfect score of 10.0, while Halo Service Desk scored 9.4, suggesting that HaloITSM offers more comprehensive features for ticket management.
- Reviewers mention that Halo Service Desk provides excellent Reports & Analytics with a score of 9.7, which is significantly higher than HaloITSM's 7.2, indicating that users find it more effective for generating insights and data analysis.
- Users say that both products perform well in Quality of Support, with Halo Service Desk scoring 9.5 and HaloITSM at 9.7, but HaloITSM edges out slightly, suggesting a marginally better support experience for users.
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Pricing
Entry-Level Pricing
Halo Service Desk
All-inclusive service desk software
Starting at $55.00
Simple, transparent pricing.
No tiered-plans or locked-away features, simply all-inclusive service desk software.
- Incident Management
- Problem Management
- Change Management
HaloITSM
All-inclusive ITSM software
Starting at $49.00
Per Month
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.
- Incident Management
- Knowledge Base
- Self-Service Portal
Free Trial
Halo Service Desk
Free Trial is available
HaloITSM
Free Trial is available
Ratings
Meets Requirements
8.7
13
9.3
12
Ease of Use
9.5
13
9.9
12
Ease of Setup
8.0
9
9.0
12
Ease of Admin
8.1
9
9.0
12
Quality of Support
9.5
13
9.7
12
Has the product been a good partner in doing business?
9.8
9
9.9
12
Product Direction (% positive)
10.0
12
10.0
12
Features by Category
Administration
8.7
5
|
Verified
9.7
5
Not enough data
7.9
7
9.7
6
|
Verified
7.2
10
Service Desk
9.7
6
|
Verified
9.7
11
9.7
6
|
Verified
9.3
10
8.9
6
|
Verified
8.3
5
Management
9.7
6
|
Verified
8.2
11
9.2
6
|
Verified
9.2
11
8.1
6
|
Verified
8.7
5
10.0
5
|
Verified
7.4
7
Not enough data
Not enough data
Functionality
9.4
6
|
Verified
10.0
11
9.7
5
|
Verified
9.0
5
8.3
6
|
Verified
Not enough data
8.6
6
|
Verified
8.6
7
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Incident Management
8.3
6
Not enough data
9.5
7
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.1
8
Not enough data
Reporting
9.4
8
Not enough data
8.1
7
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
9.0
8
Not enough data
8.9
6
Not enough data
9.0
7
Not enough data
Categories
Categories
Shared Categories
Halo Service Desk and HaloITSM are categorized as IT Service Management (ITSM) Tools
Unique Categories
Halo Service Desk is categorized as Service Desk
HaloITSM is categorized as Incident Management
Reviews
Reviewers' Company Size
Halo Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HaloITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.8%
Computer Software
18.8%
Computer & Network Security
12.5%
Renewables & Environment
6.3%
Machinery
6.3%
Other
37.5%
Retail
18.8%
Wholesale
12.5%
Hospital & Health Care
12.5%
Utilities
6.3%
Renewables & Environment
6.3%
Other
43.8%
Most Helpful Reviews
Halo Service Desk
Most Helpful Favorable Review
Verified User in Computer Networking
Very easy to use, simple to integrate and have customized
Most Helpful Critical Review
HaloITSM
Most Helpful Favorable Review
Saby (he/him) R.
Verified User
Ease of implementation and completness of features, extrem value compared to what is out there.
Most Helpful Critical Review
Verified User in Computer Networking
Very easy to use, simple to integrate and have customized
Saby (he/him) R.
Verified User
Ease of implementation and completness of features, extrem value compared to what is out there.
Alternatives
Discussions
Halo Service Desk has no discussions with answers
HaloITSM has no discussions with answers
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