Compare Google Cloud Dialogflow and Kore.AI 
At a Glance
Market Segments
Small-Business (46.0% of reviews)
Enterprise (44.2% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
No pricing available
Google Cloud Dialogflow
Star Rating
(130)4.4 out of 5
Market Segments
Small-Business (46.0% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
Browse all 4 pricing plansKore.AI
Star Rating
(379)4.7 out of 5
Market Segments
Enterprise (44.2% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Kore.AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Kore.AI excels in Natural Language Understanding (NLU) with a score of 9.2, while Google Cloud Dialogflow trails slightly with a score of 8.6. Reviewers mention that Kore.AI's ability to comprehend complex queries enhances user interactions significantly.
- Reviewers mention that Kore.AI offers superior Data Security with a score of 9.3 compared to Google Cloud Dialogflow's 8.4. Users on G2 appreciate the robust security measures implemented by Kore.AI, making it a preferred choice for enterprises concerned about data protection.
- G2 users highlight that Kore.AI's Feedback Collection feature scores an impressive 9.4, which is notably higher than Google Cloud Dialogflow's 8.5. Users say this feature allows for more effective customer interaction automation, leading to better insights and improvements.
- Reviewers mention that Kore.AI shines in Generative AI capabilities, particularly in AI Text Generation with a score of 9.1, while Google Cloud Dialogflow scores 8.5. Users report that Kore.AI's generative features provide more creative and contextually relevant outputs.
- Users on G2 report that Kore.AI's Integration capabilities are rated at 9.0, which is on par with Google Cloud Dialogflow. However, reviewers mention that Kore.AI's seamless integration with existing enterprise systems is often highlighted as a significant advantage.
- Reviewers say that Kore.AI's Ease of Use is rated at 9.1, compared to Google Cloud Dialogflow's 8.5. Users report that the intuitive interface of Kore.AI makes it easier for teams to adopt and utilize the software effectively without extensive training.
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Pricing
Entry-Level Pricing
Google Cloud Dialogflow
CX Agent
Pay As You Go
Per Month
Provides an advanced agent type suitable for large or very complex agents.
- Text (includes all DetectIntent, StreamingDetectIntent, FulfillIntent, AnalyzeContent, and StreamingAnalyzeContent requests that do not contain audio)
- Audio input/output (speech recognition, speech-to-text, STT, speech synthesis, text-to-speech, TTS, telephony)
- Design-time requests (For example, calls to build or update an agent. This also includes text and audio runtime requests sent by the Dialogflow Console simulator)
Kore.AI
No pricing availableFree Trial
Google Cloud Dialogflow
Free Trial is available
Kore.AI
Free Trial is available
Ratings
Meets Requirements
8.6
100
9.0
284
Ease of Use
8.5
103
9.1
285
Ease of Setup
8.4
53
9.1
182
Ease of Admin
8.5
45
8.9
166
Quality of Support
8.4
88
8.8
276
Has the product been a good partner in doing business?
8.4
39
9.1
156
Product Direction (% positive)
8.8
100
9.7
280
Features by Category
Compatibility
8.9
17
Not enough data
8.9
17
Not enough data
8.5
18
Not enough data
Search Queries
8.7
17
Not enough data
9.0
17
Not enough data
8.5
17
Not enough data
8.9
15
Not enough data
9.2
18
Not enough data
Functionality
8.4
18
Not enough data
8.8
16
Not enough data
9.2
16
Not enough data
Responses
Not enough data
9.0
166
Not enough data
9.0
154
Not enough data
9.2
170
Automation - AI Agents
Not enough data
8.5
18
Not enough data
8.5
18
Not enough data
8.4
18
Not enough data
8.9
18
Not enough data
9.4
18
Platform
Not enough data
9.1
168
Not enough data
9.0
168
Not enough data
9.0
154
Autonomy - AI Agents
Not enough data
8.6
18
Not enough data
8.7
18
Not enough data
9.0
18
Not enough data
8.7
18
Generative AI
Not enough data
8.9
105
Not enough data
8.9
105
Responses
Not enough data
8.8
220
Not enough data
8.8
216
Not enough data
8.8
201
Not enough data
8.8
212
Not enough data
8.8
193
Platform
Not enough data
8.9
207
Not enough data
8.9
216
Not enough data
8.7
208
Not enough data
8.8
217
Not enough data
8.6
201
Not enough data
8.8
206
Not enough data
8.9
205
Generative AI
Not enough data
9.1
132
Not enough data
9.0
132
Conversational Platform
Not enough data
8.9
135
Not enough data
8.9
135
Not enough data
8.9
135
Not enough data
9.0
134
Support Automation
Not enough data
8.9
132
Not enough data
8.8
130
Not enough data
8.8
134
Not enough data
8.9
132
Generative AI
Not enough data
8.9
91
Not enough data
8.9
90
Data
8.8
11
9.0
40
9.7
10
9.3
40
Interaction
8.7
10
8.5
40
9.1
11
9.0
39
9.3
9
9.1
39
9.1
11
9.1
39
8.0
10
9.0
40
Learning
9.1
9
9.2
40
9.0
12
8.6
40
Content Generation
9.0
10
8.8
40
9.2
12
8.7
40
System
9.1
9
8.9
40
8.5
9
9.0
40
8.9
11
8.8
40
8.9
12
8.7
40
Generative AI
Feature Not Available
9.0
80
Feature Not Available
9.0
81
Categories
Categories
Shared Categories
Google Cloud Dialogflow and Kore.AI are categorized as AI Chatbots, Bot Platforms, and Enterprise Search Software
Unique Categories
Google Cloud Dialogflow has no unique categories
Reviews
Reviewers' Company Size
Google Cloud Dialogflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kore.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.0%
Computer Software
19.8%
Consulting
4.8%
Telecommunications
4.8%
Hospital & Health Care
4.0%
Other
43.7%
Information Technology and Services
26.8%
Computer Software
20.7%
Banking
10.1%
Consulting
3.7%
Computer & Network Security
3.4%
Other
35.4%
Most Helpful Reviews
Google Cloud Dialogflow
Most Helpful Favorable Review
AYUSH V.
Verified User in Telecommunications
1. Best part is integrations and google Home integration. This gives freedom to build seamlessly for any platform. 2. Inbuilt intents and small talk . This is something very handy. I can build anything using these with minimal efforts. Also , Editing pre...
Most Helpful Critical Review
Pradeep J.
Verified User in Consumer Services
Limited Customization in Pre-built Agents.While pre-built agents can be helpful for quick development, some users have mentioned limitations in customization. Advanced users may find certain constraints in tailoring the pre-built agents to highly specific...
Kore.AI
Most Helpful Favorable Review
Denny A.
Verified User in Information Technology and Services
offers a robust and flexible platform that empowers organizations to create sophisticated conversational experiences, improve customer engagement, and drive operational efficiencies.
Most Helpful Critical Review
Pratik P.
Verified User in Computer & Network Security
we do not have full control over bot. if i want to add some features according to client need.
AYUSH V.
Verified User in Telecommunications
1. Best part is integrations and google Home integration. This gives freedom to build seamlessly for any platform. 2. Inbuilt intents and small talk . This is something very handy. I can build anything using these with minimal efforts. Also , Editing pre...
Denny A.
Verified User in Information Technology and Services
offers a robust and flexible platform that empowers organizations to create sophisticated conversational experiences, improve customer engagement, and drive operational efficiencies.
Pradeep J.
Verified User in Consumer Services
Limited Customization in Pre-built Agents.While pre-built agents can be helpful for quick development, some users have mentioned limitations in customization. Advanced users may find certain constraints in tailoring the pre-built agents to highly specific...
Pratik P.
Verified User in Computer & Network Security
we do not have full control over bot. if i want to add some features according to client need.
Alternatives
Discussions
What is Google Cloud Dialogflow used for?
2 comments
MS
It is basically used to create Chatbots, Voice Assistants and such interactive things with the help of NLPRead more
Is Dialogflow safe?
1 comment
AS
Yes very safe and trusted, you can securely work your data and flow are saved and adequate permissions and access are available tooRead more
Kore.AI has no discussions with answers
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