Compare Gmelius and OpenPhone 
At a Glance
Market Segments
Small-Business (81.5% of reviews)
Small-Business (92.2% of reviews)
Entry-Level Pricing
Starting at $10.00 1 user Per Month
$15.00 1 user Per Month (billed annually)
Gmelius
Star Rating
(776)4.4 out of 5
Market Segments
Small-Business (81.5% of reviews)
Entry-Level Pricing
Starting at $10.00 1 user Per Month
Browse all 3 pricing plansOpenPhone
Star Rating
(2,350)4.7 out of 5
Market Segments
Small-Business (92.2% of reviews)
Entry-Level Pricing
$15.00 1 user Per Month (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gmelius excels in its Gmail Integration with a score of 9.2, allowing seamless communication and task management directly within their email platform, while OpenPhone's integration options are less robust, scoring only 7.2 for Microsoft Outlook Integration.
- Reviewers mention that OpenPhone shines in Call Management, particularly with features like Record Calls (9.4) and Click-to-Call (9.2), which enhance user experience and efficiency, whereas Gmelius has lower scores in these areas, indicating a less comprehensive calling feature set.
- G2 users highlight that OpenPhone's Ease of Use is significantly higher at 9.5 compared to Gmelius's 8.3, suggesting that users find OpenPhone more intuitive and user-friendly, which is crucial for teams looking to minimize training time.
- Users on G2 report that Gmelius offers a strong Ticket and Case Management experience, particularly in Response Automation (9.0) and Ticket Collaboration (9.0), making it a solid choice for teams focused on customer support, while OpenPhone's capabilities in this area are less emphasized.
- Reviewers mention that OpenPhone's Quality of Support is rated at 9.3, indicating a high level of customer service and responsiveness, which is a critical factor for businesses that rely on timely assistance, whereas Gmelius scores slightly lower at 8.7.
- Users say that Gmelius's Productivity Tools like Assignments and Tasks (8.6) and Internal Discussion (8.3) are beneficial for team collaboration, but OpenPhone's overall productivity features are rated higher, particularly in Unified Inbox (8.6), which helps streamline communication.
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Pricing
Entry-Level Pricing
Gmelius
Lite
Starting at $10.00
1 user Per Month
- Unlimited shared inboxes
- Unlimited shared Gmail labels
- Shared drafts and collision detection
OpenPhone
Starter
$15.00
1 user Per Month (billed annually)
For individuals and sole proprietors:
- Calling and messaging (US & Canada)
- 1 local or toll-free number
- Shared phone numbers
Free Trial
Gmelius
Free Trial is available
OpenPhone
Free Trial is available
Ratings
Meets Requirements
8.5
568
9.3
1,880
Ease of Use
8.3
575
9.5
1,911
Ease of Setup
8.1
251
9.4
1,207
Ease of Admin
8.3
246
9.5
858
Quality of Support
8.7
496
9.3
1,785
Has the product been a good partner in doing business?
8.5
237
9.5
849
Product Direction (% positive)
8.6
537
9.3
1,785
Features by Category
Ticket and Case Management
8.7
75
|
Verified
Not enough data
8.6
78
|
Verified
Not enough data
8.8
86
|
Verified
Not enough data
9.0
74
|
Verified
Not enough data
9.2
53
|
Verified
Not enough data
9.0
76
|
Verified
Not enough data
9.0
79
|
Verified
Not enough data
8.9
55
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
8.8
62
|
Verified
Not enough data
8.9
77
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
6.9
66
|
Verified
Not enough data
7.6
84
|
Verified
Not enough data
8.4
104
|
Verified
Not enough data
8.7
75
|
Verified
Not enough data
8.1
72
|
Verified
Not enough data
7.9
94
|
Verified
Not enough data
Setup
8.5
94
Not enough data
8.7
90
Not enough data
Feature Not Available
Not enough data
8.5
104
Not enough data
Management
8.4
88
Not enough data
8.4
66
Not enough data
8.7
76
Not enough data
Generative AI
Feature Not Available
Not enough data
Sorting & Filtering
8.2
109
Not enough data
8.4
145
Not enough data
7.9
107
Not enough data
8.0
120
Not enough data
Integrations
Feature Not Available
Not enough data
9.2
175
Not enough data
Feature Not Available
Not enough data
Time Management
8.6
138
Not enough data
8.4
136
Not enough data
7.9
97
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Basic Communication
Not enough data
9.4
1213
Not enough data
Feature Not Available
Not enough data
9.5
1118
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
733
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
874
Advanced Features
Not enough data
7.8
485
Not enough data
8.3
692
Not enough data
9.5
1088
Calling
Not enough data
9.3
658
|
Verified
Not enough data
8.4
537
|
Verified
Not enough data
9.2
649
|
Verified
Not enough data
9.1
392
Contacts
Not enough data
9.1
696
|
Verified
Not enough data
8.9
579
|
Verified
Not enough data
8.8
566
|
Verified
Insights
Not enough data
9.1
601
|
Verified
Not enough data
8.5
544
Not enough data
8.9
644
|
Verified
Not enough data
7.9
519
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Gmelius and OpenPhone are categorized as Google Workspace Communication Tools
Unique Categories
Gmelius is categorized as Shared Inbox, Help Desk, Project Management Tools, Workflow Management, and Email Management
OpenPhone is categorized as Outbound Call Tracking and VoIP
Reviews
Reviewers' Company Size
Gmelius
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OpenPhone
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
10.8%
Information Technology and Services
8.1%
Computer Software
5.2%
Accounting
3.6%
Real Estate
3.1%
Other
69.3%
Real Estate
7.6%
Computer Software
5.6%
Marketing and Advertising
5.3%
Information Technology and Services
5.2%
Consumer Services
4.8%
Other
71.4%
Most Helpful Reviews
Gmelius
Most Helpful Favorable Review
Amanda M.
Verified User in Marketing and Advertising
It is easy to integrate multiple emails.
Most Helpful Critical Review
Ken D.
Verified User in Information Technology and Services
I hate how laggy Gmelious can be, I dislike lack of notifications
OpenPhone
Most Helpful Favorable Review
Anthony R.
Verified User in Computer & Network Security
I enjoy using OpenPhone- Its clean, simple, yet informative UI makes it easy to learn and use. We utilize the built-in recorded call feature daily, simplifying our workflows and quality assurance processes. Transferring calls and setting up extention trees...
Most Helpful Critical Review
Ryan R.
Verified User in Internet
I use OpenPhone as a second line for texting friends, family and coworkers. I paid up front for a full year of service starting in May, 2023. A couple of months ago, I was asked to register my number for text message campaigns. After my outbound messages...
Amanda M.
Verified User in Marketing and Advertising
It is easy to integrate multiple emails.
Anthony R.
Verified User in Computer & Network Security
I enjoy using OpenPhone- Its clean, simple, yet informative UI makes it easy to learn and use. We utilize the built-in recorded call feature daily, simplifying our workflows and quality assurance processes. Transferring calls and setting up extention trees...
Ken D.
Verified User in Information Technology and Services
I hate how laggy Gmelious can be, I dislike lack of notifications
Ryan R.
Verified User in Internet
I use OpenPhone as a second line for texting friends, family and coworkers. I paid up front for a full year of service starting in May, 2023. A couple of months ago, I was asked to register my number for text message campaigns. After my outbound messages...
Discussions
Will you be updating the iOS app?
1 comment
FB
Hi Paul,
Yes, our team is currently developing native mobile applications for both Android and iOS. The fully-native Android app will be released this...Read more
How do I generate email actions based on read receipts, and have them synced with my to dos
1 comment
FB
Hi Alexander,
Just create a sequence, where you'll use "upon open" as a condition and "add to board" as an action.
To learn more:...Read more
Is open phone legit?
26 comments
G2
Here you get good quality openphone accounts with good rate http://pvaatoz.com/allpro/openphone.html
Read more
Is open phone free?
11 comments
JR
No translation is needed as "NO" is already understood in English.Read more
What is like Google Voice?
4 comments
ML
The ability to use both a web app and phone app, which are constantly in sync, so that you can make calls or texts on your computer's web browser and on your...Read more
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