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- Gainsight Customer Communities-vs-Higher Logic Vanilla
Compare Gainsight Customer Communities and Higher Logic Vanilla 
- Reviewers mention that Higher Logic Vanilla excels in its Quality of Support with a score of 9.2, indicating a strong commitment to customer service, while Gainsight Customer Communities has a slightly lower score of 8.9 in this area.
- Users report that Higher Logic Vanilla offers superior Community Forums with a score of 9.0, which enhances user engagement, whereas Gainsight's forums are perceived as less effective, scoring lower in community interaction.
- G2 users highlight that Higher Logic Vanilla shines in Branding capabilities, achieving a score of 9.3, allowing for extensive customization, while Gainsight's branding features are not as robust, leading to a less personalized user experience.
- Users on G2 note that Gainsight Customer Communities provides better Customer Engagement tools, scoring 8.0 compared to Higher Logic's 7.7, suggesting that Gainsight may offer more effective strategies for keeping users active and involved.
- Reviewers say that Higher Logic Vanilla's Automation features are highly rated at 9.0, making it easier for users to streamline processes, while Gainsight's automation capabilities are perceived as less comprehensive.
- Users report that both products have similar scores in Ease of Use, with Higher Logic at 8.6 and Gainsight at 8.7, indicating that both platforms are user-friendly, but Gainsight may have a slight edge in overall usability.
- 5 Staff Users
- Unlimited members
- 1 SSO Connection
Platform: - is mobile 1st thinking - you can configure yourself many option - backoffice is intuitive - clear roadmap for improvements - you can apply to be a tester and help developing the final solution Support: - very transparent with you -...
Insided is exceptionally behind on some core functionality that would help us drive outcomes through the community. For example, being able to email community members to get them re-engaged. I also wish that it provided more ways to drive acts of customer...
Vanilla has a sleek look without being too obnoxiously web2.0 and minimalist-for-thesake-of-minimalism - things are easy to find and to use. I can only speak for my own forum, but it's been much better with uptime than our old 2000s-era software. The Minion...
The salesperson was incredibly pushy and kept trying to upsell us on features and moderation. This is because the very basics were not suitable as-is, making it virtually impossible not to upgrade to a more expensive plan. Their salesperson would routinely...
Platform: - is mobile 1st thinking - you can configure yourself many option - backoffice is intuitive - clear roadmap for improvements - you can apply to be a tester and help developing the final solution Support: - very transparent with you -...
Vanilla has a sleek look without being too obnoxiously web2.0 and minimalist-for-thesake-of-minimalism - things are easy to find and to use. I can only speak for my own forum, but it's been much better with uptime than our old 2000s-era software. The Minion...
Insided is exceptionally behind on some core functionality that would help us drive outcomes through the community. For example, being able to email community members to get them re-engaged. I also wish that it provided more ways to drive acts of customer...
The salesperson was incredibly pushy and kept trying to upsell us on features and moderation. This is because the very basics were not suitable as-is, making it virtually impossible not to upgrade to a more expensive plan. Their salesperson would routinely...
