Compare Gainsight Customer Communities and Higher Logic Vanilla 
At a Glance
Market Segments
Mid-Market (59.8% of reviews)
Mid-Market (51.1% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Gainsight Customer Communities
Star Rating
(247)4.4 out of 5
Market Segments
Mid-Market (59.8% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer CommunitiesHigher Logic Vanilla
Star Rating
(95)4.3 out of 5
Market Segments
Mid-Market (51.1% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Higher Logic Vanilla excels in its branding capabilities with a score of 9.3, allowing organizations to create a highly customized community experience. In contrast, Gainsight Customer Communities, while offering solid branding options, does not match this level of customization.
- Reviewers mention that Higher Logic Vanilla's community forums are highly rated at 9.0, providing a robust platform for user interaction. Gainsight, however, has received lower feedback in this area, indicating that its community forums may not be as engaging or user-friendly.
- G2 users highlight Higher Logic Vanilla's superior automation features with a score of 9.0, which streamlines community management tasks effectively. Conversely, Gainsight's automation capabilities, while functional, do not receive the same level of praise, suggesting room for improvement.
- Reviewers mention that Gainsight Customer Communities shines in customer engagement with a score of 8.0, indicating that it offers effective tools for fostering user interaction. Higher Logic Vanilla, while still effective, scores slightly lower at 7.7, suggesting that Gainsight may have an edge in this area.
- Users on G2 report that Higher Logic Vanilla's quality of support is exceptional, scoring 9.2, which is a significant advantage for organizations needing reliable assistance. Gainsight's support, while good at 8.9, does not quite reach the same level of satisfaction among users.
- Reviewers mention that Higher Logic Vanilla's self-service experience is highly rated, particularly in its knowledge base and searchable articles, making it easier for users to find information. Gainsight's self-service options, while present, do not receive the same level of acclaim, indicating a potential area for enhancement.
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Pricing
Entry-Level Pricing
Gainsight Customer Communities
No pricing availableHigher Logic Vanilla
Essential
Contact Us
For kicking off smaller communities within mid to large sized organizations
- 5 Staff Users
- Unlimited members
- 1 SSO Connection
Free Trial
Gainsight Customer Communities
Free Trial is available
Higher Logic Vanilla
No trial information availableRatings
Meets Requirements
8.3
196
8.3
80
Ease of Use
8.7
199
8.6
81
Ease of Setup
8.3
154
8.2
69
Ease of Admin
8.7
140
8.5
73
Quality of Support
8.8
184
9.2
78
Has the product been a good partner in doing business?
9.0
141
8.8
72
Product Direction (% positive)
8.6
187
8.4
79
Features by Category
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
8.0
5
Self-Service Platform
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
7.7
5
Community Building
7.1
71
7.7
20
7.2
75
7.9
11
7.8
46
Not enough data
7.5
43
Not enough data
7.7
40
Not enough data
7.7
39
Not enough data
Community Improvement
8.1
46
Not enough data
7.2
44
Not enough data
7.1
39
Not enough data
7.2
41
Not enough data
Customer Analytics
7.7
81
6.9
32
8.1
100
7.7
33
7.4
99
7.1
8
7.4
77
6.8
10
Community Management
8.2
87
8.0
28
8.2
92
7.9
34
8.5
41
Not enough data
Community Analytics
7.9
41
Not enough data
7.7
41
Not enough data
7.8
41
Not enough data
8.5
42
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Communities and Higher Logic Vanilla are categorized as Online Community Management
Unique Categories
Gainsight Customer Communities has no unique categories
Higher Logic Vanilla is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Higher Logic Vanilla
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.2%
Information Technology and Services
19.1%
Telecommunications
8.5%
Computer & Network Security
3.7%
Internet
2.4%
Other
30.1%
Computer Software
23.9%
Computer Games
13.0%
Information Technology and Services
12.0%
Internet
10.9%
Marketing and Advertising
3.3%
Other
37.0%
Most Helpful Reviews
Gainsight Customer Communities
Most Helpful Favorable Review
Madalina C.
Verified User in Information Technology and Services
The platform helps you create different engaging activities; it innovates and creates new features every year .
Most Helpful Critical Review
Elan M.
Verified User in Information Technology and Services
I didn't learn that this was a user community first and I'm trying to build a community of practice and for that it's really hard to use - it's not matching my use case too well, but we're locked in so we're making the most of it. Creating events for...
Higher Logic Vanilla
Most Helpful Favorable Review
Dan H.
Verified User in Construction
Super customer service from Vanilla and the smiles on the faces of the people in our community.
Most Helpful Critical Review
Verified User in Professional Training & Coaching
The salesperson was incredibly pushy and kept trying to upsell us on features and moderation. This is because the very basics were not suitable as-is, making it virtually impossible not to upgrade to a more expensive plan. Their salesperson would routinely...
Madalina C.
Verified User in Information Technology and Services
The platform helps you create different engaging activities; it innovates and creates new features every year .
Dan H.
Verified User in Construction
Super customer service from Vanilla and the smiles on the faces of the people in our community.
Elan M.
Verified User in Information Technology and Services
I didn't learn that this was a user community first and I'm trying to build a community of practice and for that it's really hard to use - it's not matching my use case too well, but we're locked in so we're making the most of it. Creating events for...
Verified User in Professional Training & Coaching
The salesperson was incredibly pushy and kept trying to upsell us on features and moderation. This is because the very basics were not suitable as-is, making it virtually impossible not to upgrade to a more expensive plan. Their salesperson would routinely...
Alternatives
Discussions
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 comments
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 comment
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 comment
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
What are the main features of Vanilla Forums?
1 comment
Official Response from Higher Logic Vanilla
Vanilla Forums offers the following features:
Gamification (Badges and Reactions)
Private Communities
Social Groups
Single Sign On
Customizable...Read more
Can I run a Vanilla forum in an embedded frame?
1 comment
Official Response from Higher Logic Vanilla
Yes, Vanilla is embed-friendly.Read more
Can Vanilla be integrated with the rest of my website so I do not need a separate login for the forums?
1 comment
Official Response from Higher Logic Vanilla
Yes, you can connect Vanilla to your other systems using our jsconnect plugin. This will allow for a seamless single sign-on (SSO) experience.Read more
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