Compare Fullstory and LogRocket 
At a Glance
Market Segments
Mid-Market (50.7% of reviews)
Small-Business (62.8% of reviews)
Entry-Level Pricing
Contact Us
Free 1000 Sessions Per Month
Fullstory
Star Rating
(784)4.5 out of 5
Market Segments
Mid-Market (50.7% of reviews)
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 5 pricing plansLogRocket
Star Rating
(1,815)4.6 out of 5
Market Segments
Small-Business (62.8% of reviews)
Entry-Level Pricing
Free 1000 Sessions Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Fullstory excels in "Session Replays" with a rating of 9.2, allowing teams to gain deep insights into user behavior, while LogRocket follows closely with a rating of 9.4, indicating strong performance in this area as well.
- Reviewers mention that LogRocket's "Error and Bug Tracking" feature stands out with a score of 8.7, providing effective tools for identifying and resolving issues, whereas Fullstory's score of 8.5 shows it is also competent but slightly less robust in this aspect.
- G2 users highlight that Fullstory's "Click Tracking" feature is rated at 9.0, which is particularly useful for understanding user interactions, while LogRocket's score of 8.9 suggests it is effective but may not offer the same level of detail.
- Users on G2 report that LogRocket's "Ease of Setup" is rated at 9.1, making it a more user-friendly option for new users compared to Fullstory's score of 8.2, which indicates a more complex onboarding process.
- Reviewers mention that Fullstory's "User-Level Analytics" feature is rated at 8.7, providing detailed insights into individual user behavior, while LogRocket's score of 8.2 suggests it may not offer the same depth of analysis.
- Users say that LogRocket's "Performance Monitoring" feature is rated at 8.8, indicating strong capabilities in tracking application performance, while Fullstory's score of 8.7 shows it is also effective but slightly less comprehensive.
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Pricing
Entry-Level Pricing
Fullstory
Data Direct
Contact Us
For data science and analytics teams to build predictive models or use data for GenAI and LLMs.
- Clean, structured, AI-ready behavioral data synced directly to your warehouse.
LogRocket
FREE FOREVER
Free
1000 Sessions Per Month
- Core LogRocket features
- 3 seats
- 1-month data retention
Free Trial
Fullstory
Free Trial is available
LogRocket
Free Trial is available
Ratings
Meets Requirements
8.7
686
8.9
1,569
Ease of Use
8.1
697
8.7
1,589
Ease of Setup
8.2
389
9.0
731
Ease of Admin
8.6
206
9.1
534
Quality of Support
8.9
514
8.9
1,015
Has the product been a good partner in doing business?
8.8
198
9.1
472
Product Direction (% positive)
8.7
669
8.8
1,521
Features by Category
Metrics
8.5
246
9.0
256
8.5
241
8.6
232
8.3
230
8.3
224
8.7
251
8.8
234
8.3
251
8.6
221
7.8
226
8.1
205
7.7
226
8.2
198
8.2
237
8.2
195
8.5
237
8.2
203
Reporting
8.7
256
8.7
245
8.2
242
8.1
212
7.8
243
8.1
216
8.7
246
8.0
208
7.8
216
8.1
197
7.8
222
8.3
200
8.4
242
8.3
216
Other
8.4
245
8.7
221
7.9
213
8.3
194
8.0
235
8.4
203
7.6
207
7.9
171
7.4
207
7.7
96
6.8
204
Feature Not Available
7.5
196
8.0
174
Administration
7.5
232
8.4
263
7.8
238
8.5
258
8.6
249
8.7
306
8.3
253
8.5
286
User Identification
8.0
68
Not enough data
8.5
71
Not enough data
8.8
71
Not enough data
Tracking & Reporting
8.5
70
Not enough data
8.9
69
Not enough data
8.2
67
Not enough data
8.8
71
Not enough data
8.8
70
Not enough data
8.9
70
Not enough data
Metrics
8.7
72
Not enough data
8.6
66
Not enough data
8.3
65
Not enough data
8.0
65
Not enough data
8.7
70
Not enough data
User Behavior
9.0
341
|
Verified
8.9
893
|
Verified
7.5
272
6.9
647
|
Verified
8.6
328
|
Verified
8.8
880
|
Verified
8.4
332
|
Verified
7.9
773
|
Verified
A/B Testing
8.5
316
|
Verified
8.6
834
|
Verified
Feature Not Available
7.1
567
8.3
319
|
Verified
7.8
683
8.3
301
|
Verified
7.1
577
|
Verified
Visitor Information
8.5
338
|
Verified
8.7
930
|
Verified
8.3
332
|
Verified
8.4
896
Product Analytics
7.7
175
7.7
274
8.7
188
8.2
311
8.5
185
7.4
277
8.4
199
7.4
270
7.3
182
7.3
270
7.7
160
7.3
250
7.4
176
Feature Not Available
7.6
164
7.7
263
Analytics
7.8
64
Not enough data
8.0
70
Not enough data
8.2
67
Not enough data
7.5
67
Not enough data
7.2
67
Not enough data
Feature Not Available
Not enough data
Administration
7.7
68
Not enough data
6.8
68
Not enough data
7.2
67
Not enough data
Generative AI
5.7
68
Not enough data
Data Sourcing
7.5
98
Not enough data
7.7
96
Not enough data
Feature Not Available
Not enough data
7.9
97
Not enough data
Intelligence
7.0
95
Not enough data
6.8
98
Not enough data
7.0
94
Not enough data
Bug Reporting
Not enough data
8.0
606
Not enough data
7.7
564
Not enough data
7.6
561
Bug Monitoring
Not enough data
8.3
670
Not enough data
8.5
702
Not enough data
7.8
672
Monitoring
Not enough data
8.4
309
Not enough data
8.6
323
Not enough data
8.7
326
Not enough data
7.4
265
Not enough data
8.0
271
Response
Not enough data
8.6
348
Not enough data
8.2
300
Not enough data
8.2
304
Performance
Not enough data
8.7
321
Not enough data
8.2
292
Functionality
Not enough data
7.8
265
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
256
Scalability and Performance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cost and Efficiency - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration and Extensibility - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Compliance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability and Support - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.3
164
7.7
140
8.3
159
7.9
140
8.2
148
7.9
138
8.0
157
8.0
139
8.7
156
8.2
148
Reporting
8.9
169
8.5
162
9.2
175
9.4
169
8.6
166
8.9
155
8.3
157
8.0
145
Metrics
8.7
72
Not enough data
8.6
66
Not enough data
8.3
65
Not enough data
8.0
65
Not enough data
8.7
70
Not enough data
Variation Testing
8.1
44
Feature Not Available
7.6
43
Feature Not Available
8.7
43
8.0
45
9.1
45
Feature Not Available
8.3
44
Feature Not Available
7.7
42
Feature Not Available
Reporting
9.3
48
8.1
117
9.2
48
8.4
123
Personalization
8.7
47
Feature Not Available
8.3
43
Feature Not Available
9.4
46
8.5
89
Administration
8.5
41
8.7
96
8.4
43
8.7
94
9.3
48
8.9
104
9.0
48
8.8
100
Categories
Categories
Shared Categories
Fullstory and LogRocket are categorized as Product Analytics, Session Replay, Heatmap Tools, Mobile App Optimization, and Digital Analytics
Unique Categories
Fullstory is categorized as SAP Store, E-Commerce Analytics, Customer Data Platform (CDP), Mobile App Analytics, and Generative AI Infrastructure
LogRocket is categorized as Bug Tracking and Application Performance Monitoring (APM)
Reviews
Reviewers' Company Size
Fullstory
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogRocket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.9%
Information Technology and Services
10.4%
Financial Services
8.5%
Retail
4.6%
Marketing and Advertising
4.3%
Other
49.3%
Computer Software
29.7%
Information Technology and Services
13.2%
Financial Services
10.5%
Marketing and Advertising
2.6%
Real Estate
2.0%
Other
42.1%
Most Helpful Reviews
Fullstory
Most Helpful Favorable Review
Verified User in Internet
Segmentation is straightforward, as well as the ability to share session playbacks in the tool with other users. You can also write notes to describe what they do in their session, which is handy if you're trying to explain why you shared it. A dedicated...
Most Helpful Critical Review
Ruven K.
Verified User in Computer Software
Sometimes it felt hard to set up basic metrics
LogRocket
Most Helpful Favorable Review
Sean H.
Verified User in Sports
LogRocket provides a foolproof method of being able to translate our customer service emails, which can sometimes be hard to decipher or unclear, into actionable changes to make with the product. It has helped identify poorly designed user flows and product...
Most Helpful Critical Review
Shannon L.
Verified User in Design
Support is brutal. Can't get timely response to problems. We are at a point where we might just disconnect it. We are missing sessions and can't figure out why. It takes 12 hours to get a response from someone on support so it is brutual
Verified User in Internet
Segmentation is straightforward, as well as the ability to share session playbacks in the tool with other users. You can also write notes to describe what they do in their session, which is handy if you're trying to explain why you shared it. A dedicated...
Sean H.
Verified User in Sports
LogRocket provides a foolproof method of being able to translate our customer service emails, which can sometimes be hard to decipher or unclear, into actionable changes to make with the product. It has helped identify poorly designed user flows and product...
Ruven K.
Verified User in Computer Software
Sometimes it felt hard to set up basic metrics
Shannon L.
Verified User in Design
Support is brutal. Can't get timely response to problems. We are at a point where we might just disconnect it. We are missing sessions and can't figure out why. It takes 12 hours to get a response from someone on support so it is brutual
Alternatives
Discussions
Is there anything FullStory doesn't support?
2 comments
Official Response from Fullstory
Alas, there are still a few things we can't do. This isn't necessarily an exhaustive list, since new technology is constantly popping up, but these are the...Read more
What is Session Replay?
2 comments
PW
Session Replay allows you to playback a customer interacting with your site. It's a fully-animated experience that includes every action that a customer...Read more
How does FullStory work?
1 comment
Official Response from Fullstory
If you’ve ever built or modified a website, then you’ve seen HTML. The tags in HTML (e.g., <p>Here’s a paragraph.</p>) generate what are called Document...Read more
Is there a way to initialize Logrocket to update the user's name?
3 comments
BB
Yes, you can do this:
LogRocket.identify(username, {
name,
email: username,
});Read more
How could I use session recording within an automated selenium test to generate user manuals?
1 comment
LD
What is your inquiry?Read more
What are the best practices when it comes to masking or excluding the data from collection?
1 comment
CK
Hi Bakul, great question! We would recommend hiding any sensitive user information such as passwords, credit card information, and personal data.
If you...Read more
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