# Front vs Pylon Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Front excels in user experience, with many praising its **user-friendly interface** that makes navigation straightforward. Users appreciate features like internal commenting and shared drafts, which enhance collaboration and streamline workflows.
- **Users say** that Pylon stands out for its **easy setup** and integration with Slack, making it a convenient choice for teams already using that platform. Reviewers highlight how this integration allows them to manage support tickets efficiently without switching between tools.
- **According to verified reviews** , Front has a significantly higher G2 Score, indicating greater overall user satisfaction. Users frequently mention the effectiveness of Front's AI capabilities and historical tracking features, which contribute to a more organized and efficient support process.
- **Reviewers mention** that while Pylon offers valuable ticket routing and tracking features, it sometimes lacks the depth of functionality found in Front. Users have noted that Pylon is effective for scaling support but may not provide the same level of advanced features that Front users enjoy.
- **G2 reviewers highlight** that Front's recent reviews reflect a strong community of users, with 35 recent reviews compared to Pylon's 17. This suggests that Front is actively engaging with its user base, leading to continuous improvements and updates based on user feedback.
- **Users report** that both products have similar star ratings, but Front's larger volume of reviews indicates a more established presence in the market. This can provide potential buyers with greater confidence in Front's reliability and support, as evidenced by the positive feedback on its collaborative features.



| | Front | Pylon | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 2,463 | 109 | 
| **Largest Market Segment** | Small-Business (49.0% of reviews) | Small-Business (77.8% of reviews) | 
| **Entry Level Price** | $25.00 1 user/month | $59.00 1 Seats Per Month | 

---
## Top Pros & Cons

### Front

Pros:
- Ease of Use (340 reviews)
- Communication (258 reviews)

Cons:
- Missing Features (137 reviews)
- Email Issues (127 reviews)

### Pylon

Pros:
- Ease of Use (11 reviews)
- Customer Support (9 reviews)

Cons:
- Limited Features (5 reviews)
- Missing Features (4 reviews)

---
## Ratings Comparison
| Rating | Front | Pylon | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1935 reviews) | 9.3 (58 reviews) | 
  | **Ease of Use** | 9.1 (1951 reviews) | 9.2 (79 reviews) | 
  | **Ease of Setup** | 8.8 (734 reviews) | 8.8 (47 reviews) | 
  | **Ease of Admin** | 8.9 (478 reviews) | 9.4 (16 reviews) | 
  | **Quality of Support** | 9.1 (1663 reviews) | 9.5 (57 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (464 reviews) | 9.5 (17 reviews) | 
  | **Product Direction (% positive)** | 9.3 (1819 reviews) | 9.6 (57 reviews) | 

---
## Pricing

### Front

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 user/month

Description: Essential capabilities to get started with customer-first service


Key Features:
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics

[Browse all 3 editions](https://www.g2.com/products/front/pricing)

#### Free Trial

Yes

### Pylon

#### Entry-Level Pricing

Plan: Starter

Price: $59.00 1 Seats Per Month

Description: Get started with the basic features, but grow as fast as others.

Key Features:
- Support Inbox - Track and organize customer issues
- Traditional Sources - Email, Chat Widget, Forms
- Knowledge Base - Host a Help Center or Internal KB

[Browse all 3 editions](https://www.g2.com/products/pylon-pylon/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 601 |
| **Pylon** | 9.1/10 | 43 |

#### Ticket and Case Management

| Feature | Front | Pylon | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (268 reviews) ✓ Verified | 9.4 (30 reviews) | 
| **Ticket response user experience** | 8.9 (270 reviews) ✓ Verified | 9.8 (28 reviews) | 
| **Workflow** | 8.9 (300 reviews) ✓ Verified | 9.7 (30 reviews) | 
| **Response Automation** | 8.8 (288 reviews) ✓ Verified | 9.4 (22 reviews) | 
| **SLA Management** | 8.9 (245 reviews) ✓ Verified | 9.8 (24 reviews) | 
| **Attachments/Screencasts** | 9.1 (310 reviews) | 9.6 (20 reviews) | 
| **Ticket Collaboration** | 9.2 (298 reviews) ✓ Verified | 9.6 (23 reviews) | 
| **Customer and Contacts Database** | 8.7 (262 reviews) ✓ Verified | 9.1 (23 reviews) | 

#### Generative AI

| Feature | Front | Pylon | 
|---|---|---|
| **AI Text Generation** | 7.8 (64 reviews) | 9.1 (16 reviews) | 
| **AI Text Summarization** | 8.3 (64 reviews) | 8.8 (15 reviews) | 

#### Agentic AI - Help Desk

| Feature | Front | Pylon | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (28 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (28 reviews) | Not enough data | 

#### Communication Channels

| Feature | Front | Pylon | 
|---|---|---|
| **Customer Portal** | 8.7 (236 reviews) ✓ Verified | 9.5 (22 reviews) | 
| **Email to Case** | 9.2 (289 reviews) ✓ Verified | 9.3 (23 reviews) | 
| **Chat/Live Support** | 8.7 (237 reviews) ✓ Verified | 9.8 (20 reviews) | 
| **Social Integration** | 8.3 (211 reviews) ✓ Verified | 9.1 (15 reviews) | 
| **Voice** | 7.8 (133 reviews) | Feature Not Available | 

#### Platform

| Feature | Front | Pylon | 
|---|---|---|
| **Mobile User Support** | 8.3 (219 reviews) ✓ Verified | 6.9 (26 reviews) | 
| **Customization ** | 8.4 (289 reviews) ✓ Verified | 8.0 (29 reviews) | 
| **User, Role, and Access Management** | 8.8 (263 reviews) ✓ Verified | 8.7 (26 reviews) | 
| **Integration** | 8.6 (237 reviews) ✓ Verified | 9.1 (33 reviews) | 
| **Reporting** | 8.3 (232 reviews) ✓ Verified | 8.8 (30 reviews) | 
| **Dashboards** | 8.3 (238 reviews) ✓ Verified | 9.1 (27 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 929 |
| **Pylon** | 8.0/10 | 18 |

#### Channels

| Feature | Front | Pylon | 
|---|---|---|
| **Multi-Channel Coverage** | 8.9 (630 reviews) | 9.2 (18 reviews) | 
| **Open Listening** | 8.6 (528 reviews) | 8.2 (15 reviews) | 
| **Physical Media** | 7.9 (476 reviews) | Feature Not Available | 

#### Design

| Feature | Front | Pylon | 
|---|---|---|
| **Communications Strategy Development** | 8.8 (652 reviews) | 8.6 (14 reviews) | 
| **Create Content** | 8.2 (533 reviews) | 7.3 (13 reviews) | 
| **Personalization** | 8.8 (750 reviews) | 8.6 (14 reviews) | 
| **Inbound Identification** | 8.8 (713 reviews) | 8.2 (14 reviews) | 
| **Regulatory Compliance** | 8.7 (564 reviews) | 8.8 (13 reviews) | 

#### Generative AI

| Feature | Front | Pylon | 
|---|---|---|
| **AI Text Generation** | 7.8 (191 reviews) | 6.4 (12 reviews) | 
| **AI Text Summarization** | 8.0 (191 reviews) | 6.5 (12 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.2/10 | 71 |
| **Pylon** | N/A | N/A |

#### Usability

| Feature | Front | Pylon | 
|---|---|---|
| **All-Employee Access** | 8.8 (67 reviews) | Not enough data | 
| **Supporting Documents** | 8.8 (65 reviews) | Not enough data | 
| **Two-Way Communication** | 8.9 (68 reviews) | Not enough data | 

#### Reporting

| Feature | Front | Pylon | 
|---|---|---|
| **Priority Case Alerts** | 8.2 (64 reviews) | Not enough data | 
| **Trend Analysis** | 7.6 (59 reviews) | Not enough data | 
| **Performance Monitoring** | 8.1 (63 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Pylon | 
|---|---|---|
| **AI Text Generation** | 7.7 (37 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (38 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 1048 |
| **Pylon** | N/A | N/A |

#### Productivity Tools

| Feature | Front | Pylon | 
|---|---|---|
| **Notes** | 9.2 (833 reviews) | Not enough data | 
| **Internal Discussion** | 9.4 (949 reviews) | Not enough data | 
| **Assignments and Tasks** | 9.2 (852 reviews) | Not enough data | 
| **Workflows** | 9.0 (763 reviews) | Not enough data | 
| **Templates** | 9.2 (914 reviews) | Not enough data | 
| **Integrations** | 8.7 (795 reviews) | Not enough data | 
| **Tagging System** | 9.3 (962 reviews) | Not enough data | 

#### Analytics

| Feature | Front | Pylon | 
|---|---|---|
| **Trends** | 8.3 (587 reviews) | Not enough data | 
| **Performance Tracking** | 8.6 (647 reviews) | Not enough data | 
| **Email Tracking** | 8.9 (767 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Front | Pylon | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (41 reviews) | Not enough data | 
| **Decision Making** | 6.7 (41 reviews) | Not enough data | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 920 |
| **Pylon** | N/A | N/A |

#### Inbox Tools

| Feature | Front | Pylon | 
|---|---|---|
| **Unified Inbox** | 9.3 (813 reviews) | Not enough data | 
| **Filters** | 8.9 (818 reviews) | Not enough data | 
| **Reminders** | 9.1 (796 reviews) | Not enough data | 
| **Notifications** | 9.0 (837 reviews) | Not enough data | 

#### Coordination Tools

| Feature | Front | Pylon | 
|---|---|---|
| **Calendar** | 8.5 (732 reviews) | Not enough data | 
| **Contacts** | 8.7 (709 reviews) | Not enough data | 
| **Task Management** | 8.7 (649 reviews) | Not enough data | 

#### Software Options

| Feature | Front | Pylon | 
|---|---|---|
| **Desktop Application** | 9.3 (795 reviews) | Not enough data | 
| **Mobile Application** | 8.6 (726 reviews) | Not enough data | 

#### Email Client - Agentic AI

| Feature | Front | Pylon | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (25 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 619 |
| **Pylon** | 8.0/10 | 20 |

#### Conversational Platform

| Feature | Front | Pylon | 
|---|---|---|
| **Personalization** | 8.8 (491 reviews) | 8.5 (12 reviews) | 
| **Omnichannel** | 8.8 (384 reviews) | 8.6 (18 reviews) | 
| **Contextual Engagement** | 8.7 (385 reviews) | 8.7 (14 reviews) | 
| **Proactive Engagement** | 8.8 (343 reviews) | 8.2 (12 reviews) | 

#### Support Automation

| Feature | Front | Pylon | 
|---|---|---|
| **Intelligent Routing** | 8.7 (413 reviews) | 8.5 (13 reviews) | 
| **Seamless Escalation** | 8.9 (415 reviews) | 8.5 (12 reviews) | 
| **Transcripts** | 8.7 (378 reviews) | 8.6 (13 reviews) | 
| **Self-Serve Support** | 8.6 (327 reviews) | 7.1 (11 reviews) | 

#### Generative AI

| Feature | Front | Pylon | 
|---|---|---|
| **AI Text Generation** | 8.1 (108 reviews) | 6.9 (12 reviews) | 
| **AI Text Summarization** | 8.2 (108 reviews) | 6.5 (10 reviews) | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.1/10 | 263 |
| **Pylon** | N/A | N/A |

#### Sorting & Filtering

| Feature | Front | Pylon | 
|---|---|---|
| **Attachment Search** | 8.3 (235 reviews) | Not enough data | 
| **Tags** | 9.1 (240 reviews) | Not enough data | 
| **AI Sorting** | 7.6 (225 reviews) | Not enough data | 
| **Predefined Rules** | 8.4 (230 reviews) | Not enough data | 

#### Integrations

| Feature | Front | Pylon | 
|---|---|---|
| **Microsoft Outlook Integration** | 8.0 (221 reviews) | Not enough data | 
| **Gmail Integration** | 8.5 (230 reviews) | Not enough data | 
| **Apple Calendar Integration** | 7.4 (208 reviews) | Not enough data | 

#### Time Management

| Feature | Front | Pylon | 
|---|---|---|
| **Unified Inbox** | 9.0 (232 reviews) | Not enough data | 
| **Email Automation** | 8.7 (225 reviews) | Not enough data | 
| **Snooze** | 9.3 (241 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Pylon | 
|---|---|---|
| **AI Text Generation** | 7.7 (138 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.2 (129 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (137 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | Front | Pylon | 
|---|---|---|
| **Autonomous Task Execution** | 6.6 (34 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (34 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.7/10 | 555 |
| **Pylon** | 9.0/10 | 35 |

#### Generative AI

| Feature | Front | Pylon | 
|---|---|---|
| **AI Text Generation** | 8.3 (35 reviews) | 8.6 (14 reviews) | 
| **AI Text Summarization** | 8.3 (35 reviews) | 8.6 (11 reviews) | 
| **AI Text-to-Speech** | 7.8 (33 reviews) | 7.9 (11 reviews) | 

#### Communication

| Feature | Front | Pylon | 
|---|---|---|
| **Pop-up Chat** | 8.7 (219 reviews) ✓ Verified | 8.9 (19 reviews) | 
| **Notifications** | 9.0 (269 reviews) ✓ Verified | 9.4 (18 reviews) | 
| **Targeted Emails** | 8.9 (208 reviews) | 8.9 (16 reviews) | 
| **In-App Messaging** | 8.9 (231 reviews) ✓ Verified | 9.8 (19 reviews) | 
| **Co-Browsing** | 8.8 (151 reviews) | 9.0 (15 reviews) | 

####  Internal Use

| Feature | Front | Pylon | 
|---|---|---|
| **Customization ** | 8.4 (289 reviews) ✓ Verified | 8.0 (29 reviews) | 
| **Conversation Archiving** | 9.2 (283 reviews) ✓ Verified | 9.9 (16 reviews) | 
| **Lead Development** | 8.8 (194 reviews) | 8.3 (14 reviews) | 
| **Knowledge Base** | 8.8 (220 reviews) | 9.6 (17 reviews) | 
| **Team Inbox ** | 9.5 (290 reviews) ✓ Verified | 9.7 (18 reviews) | 
| **Customer Profiles** | 8.8 (222 reviews) ✓ Verified | 9.6 (15 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 59 |
| **Pylon** | N/A | N/A |

#### Generative AI

| Feature | Front | Pylon | 
|---|---|---|
| **AI Text Summarization** | 7.7 (30 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Front | Pylon | 
|---|---|---|
| **Knowledge Base** | 8.3 (55 reviews) | Not enough data | 
| **Searchable Articles** | 8.5 (53 reviews) | Not enough data | 
| **Community Forums** | 8.0 (53 reviews) | Not enough data | 
| **Mobile Optimization** | 8.2 (51 reviews) | Not enough data | 
| **Personalization** | 8.4 (50 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Front | Pylon | 
|---|---|---|
| **Branding** | 8.0 (50 reviews) | Not enough data | 
| **Automation** | 8.4 (50 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.0 (50 reviews) | Not enough data | 
| **Integrations** | 8.1 (48 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Front | Pylon | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 9.4 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 9.2 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 9.7 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 9.4 (6 reviews) | Not enough data | 
| **Decision Making** | 9.4 (6 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.8/10 | 276 |
| **Pylon** | N/A | N/A |

#### Generative AI

| Feature | Front | Pylon | 
|---|---|---|
| **AI Text Generation** | 7.8 (26 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (25 reviews) | Not enough data | 

#### Process

| Feature | Front | Pylon | 
|---|---|---|
| **Mentions** | 9.1 (197 reviews) | Not enough data | 
| **Tickets** | 8.8 (160 reviews) | Not enough data | 
| **Macros** | 8.8 (172 reviews) | Not enough data | 

#### Channels

| Feature | Front | Pylon | 
|---|---|---|
| **Email** | 9.5 (242 reviews) | Not enough data | 
| **Social** | 9.1 (193 reviews) | Not enough data | 
| **Live Chat** | 8.8 (185 reviews) | Not enough data | 
| **Phone** | 8.4 (135 reviews) | Not enough data | 
| **Text** | 9.1 (159 reviews) | Not enough data | 

#### Insight

| Feature | Front | Pylon | 
|---|---|---|
| **Surveys** | 8.9 (140 reviews) | Not enough data | 
| **Reporting** | 8.7 (160 reviews) | Not enough data | 
| **Visitor Activity** | 8.8 (138 reviews) | Not enough data | 
| **Help Desk** | 9.0 (156 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Front** | 7.1/10 | 31 |
| **Pylon** | N/A | N/A |

#### Generative AI

| Feature | Front | Pylon | 
|---|---|---|
| **AI Text Generation** | 7.5 (29 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (30 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Pylon** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Front | Pylon | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Front | Pylon | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Front | Pylon | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Front | Pylon | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Pylon** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Front | Pylon | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Front (7):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Email Client Software](https://www.g2.com/categories/email-client), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Email Management Software](https://www.g2.com/categories/email-management)



---
## Reviewer Demographics

### By Company Size

| Segment | Front | Pylon | 
|---|---|---|
| **Small-Business** | 49.0% | 77.8% | 
| **Mid-Market** | 41.5% | 22.2% | 
| **Enterprise** | 9.5% | 0% | 

### By Industry

#### Front

- **Logistics and Supply Chain:** 10.1%
- **Computer Software:** 8.2%
- **Information Technology and Services:** 7.5%
- **Transportation/Trucking/Railroad:** 5.5%
- **Financial Services:** 4.6%
- **Marketing and Advertising:** 4.5%
- **Real Estate:** 4.0%
- **Accounting:** 3.9%
- **Consumer Services:** 3.3%
- **Construction:** 2.7%
- **Other:** 45.9%

#### Pylon

- **Computer Software:** 51.1%
- **Information Technology and Services:** 25.6%
- **Financial Services:** 10.0%
- **Computer & Network Security:** 4.4%
- **Logistics and Supply Chain:** 3.3%
- **Marketing and Advertising:** 2.2%
- **Retail:** 1.1%
- **Internet:** 1.1%
- **Human Resources:** 1.1%

---
## Alternatives

### Alternatives to Front

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7587 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [Helpwise](https://www.g2.com/products/helpwise/reviews) — 4.6/5 stars (181 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (822 reviews)

### Alternatives to Pylon

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [Thena](https://www.g2.com/products/thena/reviews) — 4.9/5 stars (65 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7587 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)

---
## Top Discussions

### Front

- Title: [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) — 2 comments
  > **Top comment:** "Workplace emailing"
- Title: [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) — 1 comment, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."
- Title: [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) — 1 comment, 1 upvote
  > **Top comment:** "Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window..."
- Title: [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) — 1 comment, 1 upvote
  > **Top comment:** "Please everyone should be careful and stop being fooled by all these brokers and account managers, they scammed me over $230k of my investment capital, they..."
- Title: [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) — 1 comment, 1 upvote
  > **Top comment:** "Yes absolutely "

### Pylon

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/front-vs-pylon-pylon)