Compare Front and Pylon 
At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (81.3% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$59.00 1 Seats Per Month
Front
Star Rating
(2,432)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansPylon
Star Rating
(77)4.7 out of 5
Market Segments
Small-Business (81.3% of reviews)
Pros & Cons
Entry-Level Pricing
$59.00 1 Seats Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in user experience, with many praising its user-friendly interface that makes navigation straightforward. Users appreciate features like internal commenting and shared drafts, which enhance collaboration and streamline workflows.
- Users say that Pylon stands out for its easy setup and integration with Slack, making it a convenient choice for teams already using that platform. Reviewers highlight how this integration allows them to manage support tickets efficiently without switching between tools.
- According to verified reviews, Front has a significantly higher G2 Score, indicating greater overall user satisfaction. Users frequently mention the effectiveness of Front's AI capabilities and historical tracking features, which contribute to a more organized and efficient support process.
- Reviewers mention that while Pylon offers valuable ticket routing and tracking features, it sometimes lacks the depth of functionality found in Front. Users have noted that Pylon is effective for scaling support but may not provide the same level of advanced features that Front users enjoy.
- G2 reviewers highlight that Front's recent reviews reflect a strong community of users, with 35 recent reviews compared to Pylon's 17. This suggests that Front is actively engaging with its user base, leading to continuous improvements and updates based on user feedback.
- Users report that both products have similar star ratings, but Front's larger volume of reviews indicates a more established presence in the market. This can provide potential buyers with greater confidence in Front's reliability and support, as evidenced by the positive feedback on its collaborative features.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Pylon
Starter
$59.00
1 Seats Per Month
Get started with the basic features, but grow as fast as others.
- Support Inbox - Track and organize customer issues
- Traditional Sources - Email, Chat Widget, Forms
- Knowledge Base - Host a Help Center or Internal KB
Free Trial
Front
Free Trial is available
Pylon
Free Trial is available
Ratings
Meets Requirements
9.1
1,912
9.3
51
Ease of Use
9.1
1,928
9.4
54
Ease of Setup
8.8
712
8.8
40
Ease of Admin
8.9
476
9.4
15
Quality of Support
9.1
1,644
9.5
50
Has the product been a good partner in doing business?
9.2
462
9.5
16
Product Direction (% positive)
9.3
1,799
9.5
51
Features by Category
Ticket and Case Management
8.8
267
|
Verified
9.5
28
8.9
266
|
Verified
9.8
27
8.9
289
|
Verified
9.8
27
8.8
283
|
Verified
9.4
22
8.8
243
|
Verified
9.8
23
9.0
308
9.6
20
9.2
287
|
Verified
9.5
21
8.7
260
|
Verified
9.4
21
Generative AI
7.8
63
8.9
14
8.2
63
8.9
14
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
233
|
Verified
9.5
21
9.2
280
|
Verified
9.4
21
8.7
234
|
Verified
9.8
19
8.3
210
|
Verified
9.1
15
7.8
131
Feature Not Available
Platform
8.3
217
|
Verified
7.1
25
8.4
287
|
Verified
8.2
26
8.8
259
|
Verified
8.7
25
8.5
231
|
Verified
9.1
29
8.3
230
|
Verified
9.0
28
8.3
236
|
Verified
9.3
26
Channels
8.9
630
9.0
15
8.6
528
8.1
14
7.9
476
Feature Not Available
Design
8.8
651
8.5
13
8.2
533
7.3
13
8.8
748
8.7
13
8.8
711
8.2
13
8.7
564
8.8
13
Generative AI
7.8
191
6.4
12
8.0
191
6.5
12
Usability
8.8
66
Not enough data
8.8
64
Not enough data
8.9
67
Not enough data
Reporting
8.2
63
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
812
Not enough data
8.9
817
Not enough data
9.1
795
Not enough data
9.0
836
Not enough data
Coordination Tools
8.5
730
Not enough data
8.7
709
Not enough data
8.7
648
Not enough data
Software Options
9.3
795
Not enough data
8.6
726
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
8.5
12
8.8
384
8.2
14
8.7
385
8.5
12
8.8
343
8.2
12
Support Automation
8.7
413
8.5
13
8.9
415
8.5
12
8.7
378
8.3
11
8.6
327
7.1
11
Generative AI
8.1
108
6.3
10
8.2
108
6.5
10
Sorting & Filtering
8.3
235
Not enough data
9.1
238
Not enough data
7.6
224
Not enough data
8.4
230
Not enough data
Integrations
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Not enough data
Time Management
9.0
231
Not enough data
8.7
224
Not enough data
9.3
240
Not enough data
Generative AI
7.7
138
Not enough data
7.2
129
Not enough data
7.9
136
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
8.3
12
8.3
34
8.6
11
7.8
33
7.9
11
Communication
8.7
218
|
Verified
8.9
19
9.0
267
|
Verified
9.4
18
8.9
208
8.9
16
8.9
231
|
Verified
9.8
18
8.8
150
9.0
15
Internal Use
8.4
287
|
Verified
8.2
26
9.2
283
|
Verified
9.9
16
8.8
194
8.3
14
8.8
220
9.6
16
9.5
288
|
Verified
9.7
17
8.8
221
|
Verified
9.6
15
Generative AI
7.7
30
Not enough data
Self-Service Experience
8.3
55
Not enough data
8.5
53
Not enough data
8.0
53
Not enough data
8.2
51
Not enough data
8.4
50
Not enough data
Self-Service Platform
8.0
50
Not enough data
8.4
50
Not enough data
8.0
50
Not enough data
8.1
48
Not enough data
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
196
Not enough data
8.8(won by default)
160
Not enough data
8.8(won by default)
172
Not enough data
Channels
9.5(won by default)
241
Not enough data
9.1(won by default)
192
Not enough data
8.8(won by default)
183
Not enough data
8.4(won by default)
133
Not enough data
9.1(won by default)
158
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
160
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
155
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Pylon are categorized as Conversational Support, Customer Communications Management, Live Chat, Help Desk, and AI Customer Support Agents
Unique Categories
Front is categorized as Digital Customer Service Platforms, Email Client, Shared Inbox, Complaint Management, Social Customer Service, Customer Self-Service, and Email Management
Pylon has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pylon
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.3%
Computer Software
61.5%
Information Technology and Services
23.1%
Financial Services
4.6%
Computer & Network Security
4.6%
Logistics and Supply Chain
3.1%
Other
3.1%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Pylon has no discussions with answers
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