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Compare FreshChat and Verloop.io 
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LiveChat
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At a Glance
Market Segments
Small-Business (58.9% of reviews)
Mid-Market (47.8% of reviews)
Entry-Level Pricing
$0.00
No pricing available
FreshChat
Star Rating
(488)4.4 out of 5
Market Segments
Small-Business (58.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansVerloop.io
Star Rating
(230)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verloop.ioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Verloop.io excels in its Live Chat feature, scoring 9.5 compared to FreshChat's 9.4, indicating a more seamless and responsive chat experience that users find beneficial for real-time customer interactions.
- Reviewers mention that Verloop.io's Customization options for responses are rated at 9.1, significantly higher than FreshChat's 8.5, suggesting that users appreciate the flexibility in tailoring their communication strategies to fit their brand voice.
- G2 users highlight Verloop.io's superior Quality of Support with a score of 9.4, while FreshChat trails at 8.8, indicating that users feel more supported and valued when using Verloop.io for their customer service needs.
- Users on G2 note that Verloop.io's AI Text Generation feature is rated at 9.3, outperforming FreshChat's 8.3, which suggests that Verloop.io provides more effective AI-driven content creation tools that enhance user engagement.
- Reviewers mention that Verloop.io's Omnichannel capabilities score 9.3, compared to FreshChat's 8.5, indicating that users find Verloop.io more effective in managing customer interactions across various platforms.
- Users say that Verloop.io's Self-Service Support features, rated at 9.3, are more robust than FreshChat's 8.8, highlighting a preference for Verloop.io's knowledge base and community forums that empower customers to find solutions independently.
Pricing
Entry-Level Pricing
Verloop.io
No pricing availableFree Trial
FreshChat
Free Trial is available
Verloop.io
No trial information availableRatings
Meets Requirements
8.7
397
9.3
181
Ease of Use
9.1
399
9.4
183
Ease of Setup
8.8
253
9.4
109
Ease of Admin
9.0
243
9.2
107
Quality of Support
8.8
391
9.4
181
Has the product been a good partner in doing business?
8.8
239
9.5
107
Product Direction (% positive)
9.0
399
9.3
169
Features by Category
Messenger
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Customers
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.5
102
9.1
80
8.6
104
9.4
80
8.9
102
9.4
81
8.7
99
9.2
78
8.6
83
9.3
71
Platform
9.2
105
9.5
83
8.9
99
9.3
77
8.8
100
9.3
75
8.5
98
9.4
78
8.4
78
9.3
65
9.0
93
9.5
72
8.8
94
9.4
76
Generative AI
8.4
42
Not enough data
8.6
42
Not enough data
Conversational Platform
8.6
148
Not enough data
Feature Not Available
Not enough data
8.5
127
Not enough data
8.6
111
Not enough data
Support Automation
8.6
133
Not enough data
8.6
135
Not enough data
8.5
134
Not enough data
8.8
116
Not enough data
Generative AI
8.5
61
Not enough data
8.5
61
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.5
73
Not enough data
8.6
72
Not enough data
7.8
73
Not enough data
Communication
9.2
279
|
Verified
9.5
123
|
Verified
8.5
292
|
Verified
9.3
127
|
Verified
8.4
202
|
Verified
9.1
94
8.9
247
|
Verified
9.4
115
|
Verified
8.2
138
|
Verified
9.3
88
Internal Use
8.5
273
|
Verified
9.1
118
|
Verified
8.7
268
|
Verified
9.3
108
|
Verified
8.4
221
|
Verified
9.3
116
|
Verified
8.7
256
|
Verified
9.3
111
9.0
248
|
Verified
9.4
105
|
Verified
8.5
253
|
Verified
9.5
117
|
Verified
Generative AI
8.9
33
Not enough data
Self-Service Experience
8.9
92
Not enough data
8.7
93
Not enough data
8.4
80
Not enough data
8.5
67
Not enough data
8.6
69
Not enough data
Self-Service Platform
9.1
74
Not enough data
8.9
77
Not enough data
8.0
68
Not enough data
8.8
77
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2(won by default)
23
Not enough data
9.5(won by default)
23
Not enough data
Process
9.4(won by default)
43
Not enough data
9.4(won by default)
48
Not enough data
9.2(won by default)
42
Not enough data
Channels
9.2(won by default)
50
Not enough data
9.2(won by default)
53
Not enough data
9.5(won by default)
53
Not enough data
9.0(won by default)
43
Not enough data
9.3(won by default)
44
Not enough data
Insight
9.2(won by default)
41
Not enough data
8.9(won by default)
49
Not enough data
9.2(won by default)
46
Not enough data
9.1(won by default)
48
Not enough data
Categories
Categories
Unique Categories
FreshChat is categorized as Conversational Support, Conversational Marketing, Customer Self-Service, and Social Customer Service
Verloop.io is categorized as Bot Platforms
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verloop.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.3%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.3%
Retail
14.6%
Financial Services
14.6%
Cosmetics
10.6%
Consumer Services
7.1%
Education Management
5.3%
Other
47.8%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
Can I use this for small business as well
2 Comments
A
Hi Pearl,
It would be great if you could visit our website www.verloop.io and schedule a demo with us. We are sure our team will be able to understand...Read more
Why can't we use verloop in mobile?
2 Comments
PM
Hello , This is pavani Decathlon Murali nagar I’m very to do this work I can improve my skills and time saving good plat form for the product knowledge good...Read more
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