# Freshservice vs Jira Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshservice excels in user experience, with many praising its **intuitive interface** and ease of use. Users have noted that it streamlines customer support processes effectively, making it a favorite for teams looking for a straightforward solution.
- **According to verified reviews** , Jira Service Management shines in its integration capabilities, particularly with the **Atlassian suite**. Users appreciate how easily it connects with other tools, enhancing collaboration across IT and non-IT teams, which is a significant advantage for organizations already using Atlassian products.
- **Reviewers mention** that Freshservice offers a wide range of features that allow for customization across multiple departments, not just IT. This versatility has been highlighted by users who have successfully consolidated various applications into a single platform, improving overall efficiency.
- **Users say** that while Jira Service Management provides a robust set of features, it can sometimes be less intuitive for new users compared to Freshservice. Some reviewers have pointed out that the learning curve can be steeper, which may impact teams looking for quick onboarding.
- **G2 reviewers highlight** Freshservice's strong support quality, with many users rating it highly for responsiveness and helpfulness. This has been a key factor for teams that require reliable assistance during implementation and ongoing use.
- **According to recent feedback** , Jira Service Management is particularly effective for tracking development lifecycles and managing tasks, making it a preferred choice for teams focused on software development. Users appreciate its ability to handle complex workflows, although some have noted that it may not be as user-friendly for those outside of IT.



| | Freshservice | Jira Service Management | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,335 | 977 | 
| **Largest Market Segment** | Mid-Market (61.9% of reviews) | Mid-Market (43.2% of reviews) | 
| **Entry Level Price** | $19.00 | 0/agent/month   | 

---
## Top Pros & Cons

### Freshservice

Pros:
- Ease of Use (229 reviews)
- Features (116 reviews)

Cons:
- Missing Features (83 reviews)
- Limited Features (56 reviews)

### Jira Service Management

Pros:
- Ease of Use (46 reviews)
- Integrations (32 reviews)

Cons:
- Learning Curve (33 reviews)
- Complexity (28 reviews)

---
## Ratings Comparison
| Rating | Freshservice | Jira Service Management | 
|---|---|---|
  | **Meets Requirements** | 8.9 (1184 reviews) | 8.7 (865 reviews) | 
  | **Ease of Use** | 9.2 (1189 reviews) | 8.2 (872 reviews) | 
  | **Ease of Setup** | 8.8 (974 reviews) | 8.0 (478 reviews) | 
  | **Ease of Admin** | 9.0 (958 reviews) | 8.0 (366 reviews) | 
  | **Quality of Support** | 9.0 (1144 reviews) | 8.4 (748 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (933 reviews) | 8.7 (343 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1167 reviews) | 8.7 (830 reviews) | 

---
## Pricing

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

### Jira Service Management

#### Entry-Level Pricing

Plan: Free

Price: 0 /agent/month  

Description: For small teams starting with a service desk. Up to 3 agents for free. 


[Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Jira Service Management** | 8.6/10 | 103 |

#### Ticket and Case Management

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.0 (85 reviews) | 
| **Ticket response user experience** | Not enough data | 9.1 (81 reviews) | 
| **Workflow** | Not enough data | 8.9 (85 reviews) | 
| **Response Automation** | Not enough data | 8.9 (80 reviews) | 
| **SLA Management** | Not enough data | 8.8 (82 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.8 (82 reviews) | 
| **Ticket Collaboration** | Not enough data | 9.2 (81 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.5 (77 reviews) | 

#### Generative AI

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (54 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (53 reviews) | 

#### Agentic AI - Help Desk

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (41 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (40 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (40 reviews) | 

#### Communication Channels

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.9 (81 reviews) | 
| **Email to Case** | Not enough data | 8.9 (80 reviews) | 
| **Chat/Live Support** | Not enough data | 8.3 (73 reviews) | 
| **Social Integration** | Not enough data | 8.1 (71 reviews) | 
| **Voice** | Not enough data | 7.9 (68 reviews) | 

#### Platform

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.1 (84 reviews) | 
| **Customization ** | Not enough data | 8.4 (86 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.9 (89 reviews) | 
| **Integration** | Not enough data | 8.8 (84 reviews) | 
| **Reporting** | Not enough data | 8.7 (84 reviews) | 
| **Dashboards** | Not enough data | 8.7 (81 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.4/10 | 447 |
| **Jira Service Management** | 8.7/10 | 204 |

#### Administration

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Change Management** | 8.6 (324 reviews) ✓ Verified | 8.9 (166 reviews) ✓ Verified | 
| **Asset Management** | 8.4 (351 reviews) ✓ Verified | 8.5 (160 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.3 (375 reviews) ✓ Verified | 8.9 (171 reviews) ✓ Verified | 

#### Service Desk

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Help Desk** | 9.5 (410 reviews) ✓ Verified | 8.9 (178 reviews) ✓ Verified | 
| **Incident Reports** | 9.1 (377 reviews) ✓ Verified | 8.8 (178 reviews) ✓ Verified | 
| **Process Workflow** | 8.8 (373 reviews) ✓ Verified | 8.8 (179 reviews) ✓ Verified | 

#### Management

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Reporting** | 8.5 (313 reviews) ✓ Verified | 9.0 (154 reviews) ✓ Verified | 
| **Administration Console** | 8.9 (320 reviews) ✓ Verified | 8.9 (147 reviews) ✓ Verified | 
| **Access Management** | 8.8 (283 reviews) ✓ Verified | 8.7 (148 reviews) ✓ Verified | 
| **Asset Management** | 8.5 (290 reviews) ✓ Verified | 8.6 (144 reviews) ✓ Verified | 
| **Policy Dictation** | 8.1 (228 reviews) ✓ Verified | 8.6 (139 reviews) ✓ Verified | 

#### Functionality

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Ticketing System** | 9.5 (343 reviews) ✓ Verified | 9.2 (160 reviews) ✓ Verified | 
| **Performance Logging** | 8.7 (269 reviews) ✓ Verified | 8.8 (150 reviews) | 
| **Alerting** | 8.7 (267 reviews) ✓ Verified | 8.7 (154 reviews) ✓ Verified | 
| **Automation** | 8.8 (310 reviews) ✓ Verified | 8.9 (154 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | 8.3 (80 reviews) | 
| **Multi-step Planning** | 6.9 (8 reviews) | 8.5 (79 reviews) | 
| **Cross-system Integration** | 8.5 (13 reviews) | 8.4 (82 reviews) | 
| **Adaptive Learning** | 7.4 (7 reviews) | 8.3 (79 reviews) | 
| **Natural Language Interaction** | 7.1 (7 reviews) | 8.3 (80 reviews) | 
| **Proactive Assistance** | 8.1 (9 reviews) | 8.1 (80 reviews) | 
| **Decision Making** | 8.0 (9 reviews) | 8.3 (81 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.4/10 | 368 |
| **Jira Service Management** | 8.7/10 | 164 |

#### Monitoring

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Constant Monitoring** | 8.3 (267 reviews) ✓ Verified | 8.9 (145 reviews) ✓ Verified | 
| **Timely Alerts** | 8.6 (303 reviews) ✓ Verified | 9.0 (149 reviews) ✓ Verified | 
| **TIcket Accuracy** | 8.8 (320 reviews) ✓ Verified | 9.1 (147 reviews) ✓ Verified | 
| **AI Monitoring** | 6.1 (26 reviews) | 8.5 (69 reviews) | 

#### Management Tools

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Ticket Assignment** | 9.0 (341 reviews) ✓ Verified | 9.1 (150 reviews) ✓ Verified | 
| **Standardization** | 8.9 (331 reviews) | 9.0 (148 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 8.5 (295 reviews) ✓ Verified | 9.0 (135 reviews) ✓ Verified | 

#### Generative AI

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | 7.8 (137 reviews) | 8.0 (76 reviews) | 
| **AI Text Summarization** | 7.8 (136 reviews) | 8.3 (74 reviews) | 

#### Agentic AI - Incident Management

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (6 reviews) | 8.3 (60 reviews) | 
| **Multi-step Planning** | 5.6 (6 reviews) | 8.4 (60 reviews) | 
| **Cross-system Integration** | 5.8 (6 reviews) | 8.5 (59 reviews) | 
| **Adaptive Learning** | 7.0 (5 reviews) | 8.6 (60 reviews) | 
| **Natural Language Interaction** | 6.3 (5 reviews) | 8.6 (60 reviews) | 
| **Proactive Assistance** | 7.0 (5 reviews) | 8.6 (60 reviews) | 
| **Decision Making** | 7.0 (5 reviews) | 8.5 (60 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Jira Service Management** | N/A | N/A |

#### Asset Inventory

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 6.9/10 | 153 |
| **Jira Service Management** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **AI Text Summarization** | 7.2 (76 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Knowledge Base** | 8.4 (140 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (134 reviews) | Not enough data | 
| **Community Forums** | 7.1 (113 reviews) | Not enough data | 
| **Mobile Optimization** | 7.6 (115 reviews) | Not enough data | 
| **Personalization** | 8.2 (134 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Branding** | 8.5 (135 reviews) | Not enough data | 
| **Automation** | 8.7 (140 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.1 (108 reviews) | Not enough data | 
| **Integrations** | 8.1 (130 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 5.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (5 reviews) | Not enough data | 
| **Decision Making** | 5.3 (5 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.1/10 | 70 |
| **Jira Service Management** | 8.6/10 | 25 |

#### Generative AI

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | 7.7 (70 reviews) | 8.3 (25 reviews) | 

#### Agentic AI - IT Alerting

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (24 reviews) | 
| **Multi-step Planning** | 7.0 (5 reviews) | 8.7 (24 reviews) | 
| **Cross-system Integration** | 7.0 (5 reviews) | 9.0 (24 reviews) | 
| **Adaptive Learning** | 7.0 (5 reviews) | 8.5 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (24 reviews) | 
| **Proactive Assistance** | 7.0 (5 reviews) | 8.7 (24 reviews) | 
| **Decision Making** | 7.0 (5 reviews) | 8.7 (24 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.0/10 | 844 |
| **Jira Service Management** | 8.4/10 | 361 |

#### Incident Management

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Automate Ticket Routing** | 9.1 (737 reviews) | 8.7 (308 reviews) | 
| **Ticket Prioritization** | 8.9 (737 reviews) | 8.8 (314 reviews) | 
| **Ticket Notifications** | 9.0 (796 reviews) | 8.8 (327 reviews) | 
| **Knowledge Base** | 8.6 (729 reviews) | 8.5 (281 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.6 (695 reviews) | 8.5 (275 reviews) | 

#### Reporting

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Dashboards** | 8.6 (775 reviews) | 8.5 (311 reviews) | 
| **Time Tracking** | 8.2 (639 reviews) | 8.4 (301 reviews) | 
| **Surveys** | 8.2 (615 reviews) | 8.2 (231 reviews) | 

#### Access & Usability

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Mobile** | 8.4 (701 reviews) | 8.1 (226 reviews) | 
| **Self Service** | 8.9 (728 reviews) | 8.6 (281 reviews) | 
| **Active Directory** | 8.5 (550 reviews) | 8.5 (235 reviews) | 
| **Multi-Channel Access** | 8.6 (562 reviews) | 8.4 (232 reviews) | 

#### Agentic AI - Service Desk

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (8 reviews) | 8.2 (73 reviews) | 
| **Multi-step Planning** | 6.7 (8 reviews) | 8.2 (73 reviews) | 
| **Cross-system Integration** | 7.1 (8 reviews) | 8.4 (76 reviews) | 
| **Adaptive Learning** | 7.0 (9 reviews) | 8.5 (73 reviews) | 
| **Natural Language Interaction** | 7.1 (8 reviews) | 8.3 (72 reviews) | 
| **Proactive Assistance** | 6.7 (8 reviews) | 8.4 (73 reviews) | 
| **Decision Making** | 6.7 (8 reviews) | 8.6 (73 reviews) | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.2/10 | 364 |
| **Jira Service Management** | N/A | N/A |

#### Analysis

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Threat Detection** | 7.5 (173 reviews) | Not enough data | 

#### Platform

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Unified Communications Platform** | 8.3 (232 reviews) | Not enough data | 
| **Remote Access** | 8.2 (212 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.7 (255 reviews) | Not enough data | 
| **Asset Tracking** | 8.4 (283 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.7 (315 reviews) | Not enough data | 

#### Security

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Endpoint Protection** | 7.8 (178 reviews) | Not enough data | 
| **Patch Management** | 7.0 (107 reviews) | Not enough data | 
| **Disaster Recovery** | 7.5 (166 reviews) | Not enough data | 
| **Service Management** | 8.9 (283 reviews) | Not enough data | 
| **Workflow Management** | 8.8 (286 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Freshservice | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Freshservice (4):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)



---
## Reviewer Demographics

### By Company Size

| Segment | Freshservice | Jira Service Management | 
|---|---|---|
| **Small-Business** | 17.6% | 18.9% | 
| **Mid-Market** | 61.9% | 43.2% | 
| **Enterprise** | 20.5% | 37.9% | 

### By Industry

#### Freshservice

- **Information Technology and Services:** 19.8%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.5%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.7%

#### Jira Service Management

- **Information Technology and Services:** 31.0%
- **Computer Software:** 16.3%
- **Financial Services:** 4.9%
- **Internet:** 4.4%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.9%
- **Banking:** 1.8%
- **Retail:** 1.8%
- **Hospital & Health Care:** 1.7%
- **Computer & Network Security:** 1.7%
- **Other:** 30.4%

---
## Alternatives

### Alternatives to Freshservice

- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (952 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)

### Alternatives to Jira Service Management

- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (952 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)

---
## Top Discussions

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

### Jira Service Management

- Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote
  > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process"
- Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments
  > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..."
- Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment
  > **Top comment:** "Connect with various spocs to solve a problem "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment
  > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..."
- Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshservice-vs-jira-service-management)