# FreeCRM vs Zoho CRM Plus Comparison --- ## AI Generated Summary - **G2 reviewers report** that FreeCRM excels in affordability, making it a great choice for small businesses looking for a budget-friendly solution. Users appreciate its ability to manage up to 100 contacts for free, highlighting features like contact import from various sources and a user-friendly setup process. - **Users say** that Zoho CRM Plus stands out for its comprehensive integration capabilities, allowing for a seamless flow of information across sales, support, and analytics. Reviewers mention that it helps maintain a clear track of orders and enhances workflow efficiency, which is crucial for organizations managing multiple customer interactions. - **According to verified reviews** , both products receive similar ratings for ease of use, but Zoho CRM Plus benefits from a larger user base and more recent feedback, suggesting a more robust support system and ongoing improvements. Users find its features to be well-managed and intuitive, contributing to a smoother daily operation. - **Reviewers mention** that while FreeCRM offers solid organizational tools for customer portfolios, it may lack some advanced features that larger teams might require. Users appreciate the straightforward pipeline management but note that it may not scale as effectively for growing businesses. - **Users highlight** that Zoho CRM Plus provides a more extensive feature set, including advanced analytics and reporting tools, which are essential for businesses looking to gain deeper insights into customer behavior. This capability is often cited as a key differentiator for teams that rely heavily on data-driven decision-making. - **G2 reviewers indicate** that FreeCRM's support quality is commendable, but it may not match the level of assistance provided by Zoho CRM Plus, which has a higher rating in this area. Users have noted that Zoho's support team is responsive and helpful, which can be a significant advantage for businesses needing quick resolutions to issues. | | FreeCRM | Zoho CRM Plus | |---|---|---| | **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | | **Total Reviews** | 11 | 130 | | **Largest Market Segment** | Small-Business (72.7% of reviews) | Small-Business (56.6% of reviews) | | **Entry Level Price** | $24.95 user/month | $57.00 Per Month | --- ## Top Pros & Cons ### FreeCRM **Not enough data** ### Zoho CRM Plus Pros: - Ease of Use (28 reviews) - Efficiency (18 reviews) Cons: - Learning Curve (23 reviews) - Overwhelming Experience (9 reviews) --- ## Ratings Comparison | Rating | FreeCRM | Zoho CRM Plus | |---|---|---| | **Meets Requirements** | 8.8 (11 reviews) | 8.8 (97 reviews) | | **Ease of Use** | 8.5 (11 reviews) | 8.6 (99 reviews) | | **Ease of Setup** | Not enough data | 8.3 (79 reviews) | | **Ease of Admin** | Not enough data | 8.5 (33 reviews) | | **Quality of Support** | 8.2 (10 reviews) | 8.6 (89 reviews) | | **Has the product been a good partner in doing business?** | Not enough data | 8.6 (32 reviews) | | **Product Direction (% positive)** | 5.8 (11 reviews) | 9.2 (91 reviews) | --- ## Pricing ### FreeCRM #### Entry-Level Pricing Plan: Crmpro Price: $24.95 user/month Key Features: - Monthly No Contract - Unlimited Storage - Unlimited Campaigns [Browse all 5 editions](https://www.g2.com/products/freecrm/pricing) #### Free Trial Yes ### Zoho CRM Plus #### Entry-Level Pricing Plan: Zoho CRM Plus Price: $57.00 Per Month Description: Zoho CRM Plus unifies your sales, marketing, and support teams and helps you deliver a consistent, relevant experience, across every stage of the customer journey. Key Features: - CRM - Sales Force Automation - Campaigns - Email Marketing Campaigns - Desk - Customer Service Management [Learn more about Zoho CRM Plus](https://www.g2.com/products/zoho-crm-plus-2018-12-06/reviews) #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **FreeCRM** | N/A | N/A | | **Zoho CRM Plus** | 8.3/10 | 80 | #### Sales Force Automation | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Contact & Account Management** | Not enough data | 8.8 (62 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 7.9 (50 reviews) ✓ Verified | | **Opportunity & Pipeline Mgmt.** | Not enough data | 8.4 (56 reviews) ✓ Verified | | **Task / Activity Management** | Not enough data | 8.5 (55 reviews) ✓ Verified | | **Territory & Quota Management** | Not enough data | 8.2 (46 reviews) ✓ Verified | | **Desktop Integration** | Not enough data | 8.4 (49 reviews) ✓ Verified | | **Product & Price List Management** | Not enough data | 8.4 (48 reviews) ✓ Verified | | **Quote & Order Management** | Not enough data | 8.1 (49 reviews) ✓ Verified | | **Customer Contract Management** | Not enough data | 8.4 (48 reviews) ✓ Verified | #### Marketing Automation | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Email Marketing** | Not enough data | 8.2 (52 reviews) ✓ Verified | | **Campaign Management** | Not enough data | 8.4 (52 reviews) ✓ Verified | | **Lead Management** | Not enough data | 8.7 (56 reviews) ✓ Verified | | **Marketing ROI Analytics** | Not enough data | 8.3 (48 reviews) ✓ Verified | #### Customer Support | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Case Management** | Not enough data | 8.3 (50 reviews) ✓ Verified | | **Customer Support Portal** | Not enough data | 8.1 (54 reviews) ✓ Verified | | **Knowledge Base** | Not enough data | 8.0 (55 reviews) ✓ Verified | | **Call Center Features** | Not enough data | 7.6 (50 reviews) ✓ Verified | | **Support Analytics** | Not enough data | 8.1 (54 reviews) ✓ Verified | #### Reporting & Analytics | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Reporting** | Not enough data | 8.7 (63 reviews) ✓ Verified | | **Dashboards** | Not enough data | 8.6 (62 reviews) ✓ Verified | | **Forecasting** | Not enough data | 8.4 (50 reviews) ✓ Verified | #### Mobile & Social | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Social Collaboration Features** | Not enough data | 8.4 (52 reviews) ✓ Verified | | **Social Network Integration** | Not enough data | 8.2 (51 reviews) ✓ Verified | | **Mobile User Support** | Not enough data | 8.4 (49 reviews) ✓ Verified | #### Platform | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Customization** | Not enough data | 8.6 (42 reviews) ✓ Verified | | **Workflow Capability** | Not enough data | 8.6 (42 reviews) ✓ Verified | | **User, Role, and Access Management** | Not enough data | 8.3 (38 reviews) ✓ Verified | | **Internationalization** | Not enough data | 8.0 (35 reviews) ✓ Verified | | **Sandbox / Test Environments** | Not enough data | 8.0 (36 reviews) ✓ Verified | | **Document & Content Mgmt.** | Not enough data | 8.0 (37 reviews) ✓ Verified | | **Performance and Reliability** | Not enough data | 8.5 (39 reviews) ✓ Verified | | **Output Document Generation** | Not enough data | 8.3 (36 reviews) ✓ Verified | #### Integration | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Data Import & Export Tools** | Not enough data | 8.3 (37 reviews) ✓ Verified | | **Integration APIs** | Not enough data | 8.1 (38 reviews) ✓ Verified | | **Breadth of Partner Applications** | Not enough data | 8.1 (36 reviews) ✓ Verified | #### Generative AI | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **AI Text Generation** | Not enough data | 8.2 (29 reviews) | #### Agentic AI - CRM | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.6 (16 reviews) | | **Multi-step Planning** | Not enough data | 8.3 (15 reviews) | | **Cross-system Integration** | Not enough data | 8.3 (18 reviews) | | **Adaptive Learning** | Not enough data | 8.2 (17 reviews) | | **Natural Language Interaction** | Not enough data | 7.9 (15 reviews) | | **Proactive Assistance** | Not enough data | 8.2 (16 reviews) | | **Decision Making** | Not enough data | 8.4 (16 reviews) | ### Marketing Automation | Product | Score | Reviews | |---|---|---| | **FreeCRM** | N/A | N/A | | **Zoho CRM Plus** | N/A | N/A | #### Email Marketing | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Building and Personalizing Emails** | Not enough data | Not enough data | | **Sending Outbound Emails** | Not enough data | Not enough data | | **Manage Email Deliverability** | Not enough data | Not enough data | | **Automated Email Responses** | Not enough data | Not enough data | #### Online Marketing | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Landing Pages and Forms** | Not enough data | Not enough data | | **Dynamic Content** | Not enough data | Not enough data | | **A/B Testing** | Not enough data | Not enough data | | **Mobile Optimized** | Not enough data | Not enough data | | **Search Tracking and Optimization** | Not enough data | Not enough data | #### Lead Management | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Marketing Lead Database** | Not enough data | Not enough data | | **Data Quality Management** | Not enough data | Not enough data | | **Segmentation** | Not enough data | Not enough data | | **Lead Scoring and Grading** | Not enough data | Not enough data | | **Lead Nurturing** | Not enough data | Not enough data | | **Online Behavior Tracking** | Not enough data | Not enough data | | **Automated Alerts and Tasks** | Not enough data | Not enough data | | **CRM Lead Integration** | Not enough data | Not enough data | #### Campaign Management | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Program Management** | Not enough data | Not enough data | | **Event / Webinar Marketing** | Not enough data | Not enough data | | **Calendaring** | Not enough data | Not enough data | | **Budgeting** | Not enough data | Not enough data | #### Social | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Social Listening** | Not enough data | Not enough data | | **Social Sharing** | Not enough data | Not enough data | | **Social Campaigns** | Not enough data | Not enough data | | **Social Media Engagement** | Not enough data | Not enough data | | **Social Media Advertising** | Not enough data | Not enough data | #### Reporting & Analytics | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Basic Reporting** | Not enough data | Not enough data | | **Web Analytics** | Not enough data | Not enough data | | **ROI Analytics** | Not enough data | Not enough data | | **Revenue Analytics** | Not enough data | Not enough data | | **SEO / Keyword Analytics** | Not enough data | Not enough data | #### Platform | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Customization ** | Not enough data | Not enough data | | **Workflow Capability** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Internationalization** | Not enough data | Not enough data | | **Sandbox / Test Environments** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | | **Output Document Generation** | Not enough data | Not enough data | #### Agentic AI - Marketing Automation | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Integration | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Data Import & Export Tools** | Not enough data | Not enough data | | **Integration APIs** | Not enough data | Not enough data | | **Breadth of Partner Applications** | Not enough data | Not enough data | ### AI Sales Assistant | Product | Score | Reviews | |---|---|---| | **FreeCRM** | N/A | N/A | | **Zoho CRM Plus** | N/A | N/A | #### Lead Facilitation | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Customer-facing Chatbot** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Lead Follow-up** | Not enough data | Not enough data | | **Meeting Scheduling ** | Not enough data | Not enough data | #### Organization | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Opportunity and Pipeline Management ** | Not enough data | Not enough data | | **Data Entry** | Not enough data | Not enough data | | **Integrations / APIs** | Not enough data | Not enough data | #### Performance Analysis | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Coaching ** | Not enough data | Not enough data | | **Peformance Tracking** | Not enough data | Not enough data | #### Sales Analysis | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **ROI Forecasting ** | Not enough data | Not enough data | | **Sales Forecasting ** | Not enough data | Not enough data | #### Generative AI | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - AI Sales Assistant | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Customer Journey Analytics | Product | Score | Reviews | |---|---|---| | **FreeCRM** | N/A | N/A | | **Zoho CRM Plus** | N/A | N/A | #### Platform Basics | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Dynamic Segmentation** | Not enough data | Not enough data | | **Journey Optimization** | Not enough data | Not enough data | #### Platform Data | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Journey Reporting** | Not enough data | Not enough data | | **Trends Reporting** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | | **Advanced Data Filtering** | Not enough data | Not enough data | #### Platform Additional Functionality | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Journey Mapping** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Automated Alerts** | Not enough data | Not enough data | #### Agentic AI - Customer Journey Analytics | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Sales Performance Management | Product | Score | Reviews | |---|---|---| | **FreeCRM** | N/A | N/A | | **Zoho CRM Plus** | 8.3/10 | 7 | #### Agentic AI - Sales Performance Management | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.8 (6 reviews) | | **Natural Language Interaction** | Not enough data | 8.1 (6 reviews) | | **Proactive Assistance** | Not enough data | 8.6 (7 reviews) | #### Incentives | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Badges** | Not enough data | 8.3 (6 reviews) | | **Triggers** | Not enough data | 8.6 (6 reviews) | | **Commission Calculator** | Not enough data | 7.5 (6 reviews) | | **Leaderboards** | Not enough data | 8.9 (6 reviews) | #### Personalization | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Profiles** | Not enough data | 8.8 (7 reviews) | | **Custom Reports** | Not enough data | 9.0 (7 reviews) | | **Dashboards** | Not enough data | 8.6 (6 reviews) | | **Goal Setting** | Not enough data | 8.3 (6 reviews) | #### Administrative | Feature | FreeCRM | Zoho CRM Plus | |---|---|---| | **Integration** | Not enough data | 8.3 (6 reviews) | | **Employee Structure** | Not enough data | 7.8 (6 reviews) | | **Behavior Monitoring** | Not enough data | 7.9 (7 reviews) | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to FreeCRM (1):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) **Unique to Zoho CRM Plus (3):** [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) --- ## Reviewer Demographics ### By Company Size | Segment | FreeCRM | Zoho CRM Plus | |---|---|---| | **Small-Business** | 72.7% | 56.6% | | **Mid-Market** | 18.2% | 37.7% | | **Enterprise** | 9.1% | 5.7% | ### By Industry #### FreeCRM - **Marketing and Advertising:** 18.2% - **Accounting:** 18.2% - **Wholesale:** 9.1% - **Telecommunications:** 9.1% - **Mechanical or Industrial Engineering:** 9.1% - **Higher Education:** 9.1% - **Financial Services:** 9.1% - **Commercial Real Estate:** 9.1% - **Broadcast Media:** 9.1% #### Zoho CRM Plus - **Information Technology and Services:** 22.2% - **Computer Software:** 12.0% - **Accounting:** 5.6% - **Financial Services:** 5.6% - **Marketing and Advertising:** 4.6% - **Manufacturing:** 3.7% - **Consulting:** 3.7% - **Electrical/Electronic Manufacturing:** 2.8% - **Real Estate:** 2.8% - **Business Supplies and Equipment:** 1.9% - **Other:** 35.2% --- ## Alternatives ### Alternatives to FreeCRM - [CRMOne](https://www.g2.com/products/crmone/reviews) — 4.8/5 stars (1045 reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14860 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13871 reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (369 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14712 reviews) - [EngageBay](https://www.g2.com/products/engagebay/reviews) — 4.6/5 stars (691 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25853 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews) ### Alternatives to Zoho CRM Plus - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13871 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25853 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14712 reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14860 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3091 reviews) - [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (537 reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1323 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews) - [Thryv](https://www.g2.com/products/thryv/reviews) — 4.3/5 stars (2012 reviews) --- ## Top Discussions ### FreeCRM No discussions available for this product. ### Zoho CRM Plus - Title: [What apps come with Zoho CRM Plus?](https://www.g2.com/discussions/what-apps-come-with-zoho-crm-plus) — 2 comments > **Top comment:** "Zoho Desk, Zoho Projects, Zoho Sales IQ, Zoho Cliq" - Title: [What are key features of a CRM system?](https://www.g2.com/discussions/zoho-crm-plus-what-are-key-features-of-a-crm-system) — 1 comment > **Top comment:** "Certain key features are customization, lead management, workflow automation, etc. A little advanced features are like sales forecasting and analytics." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freecrm-vs-zoho-crm-plus-2018-12-06)