# FluentCRM vs Zoho CRM Plus Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho CRM Plus excels in providing a comprehensive view of customer interactions, with users appreciating its ability to maintain a track record of orders and ensure a smooth workflow. This feature helps teams understand the lead flow from marketing to sales, making it a strong choice for organizations looking for integrated solutions.
- **Users say** FluentCRM stands out for its seamless integration with WordPress, allowing for straightforward implementation and effective automation of email campaigns. Reviewers highlight the ease of setting up automated follow-ups for online leads, which can significantly enhance marketing efforts.
- **According to verified reviews** , Zoho CRM Plus has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. Many users find its features to be seamless and easy to use, which contributes to a more efficient daily workflow.
- **Reviewers mention** that FluentCRM's customer support is top-tier, with quick and effective communication. This level of support is crucial for users who may need assistance during setup or when troubleshooting issues, making it a reliable option for those prioritizing customer service.
- **G2 reviewers highlight** that while Zoho CRM Plus offers a robust set of features, some users may find it slightly more complex to navigate compared to FluentCRM. However, the depth of functionality in Zoho, such as its analytics and reporting capabilities, can provide significant value for businesses that require detailed insights.
- **Users report** that FluentCRM's focus on email marketing and campaign management is particularly strong, with many praising its reliable email sending and effective list management from the dashboard. This makes it an appealing choice for businesses that prioritize email-driven engagement strategies.



| | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 20 | 129 | 
| **Largest Market Segment** | Small-Business (80.0% of reviews) | Small-Business (56.6% of reviews) | 
| **Entry Level Price** | $129.00 Per Year | $57.00 Per Month | 

---
## Top Pros & Cons

### FluentCRM


Cons:
- Email Issues (1 reviews)
- Limited Features (1 reviews)

### Zoho CRM Plus

Pros:
- Ease of Use (28 reviews)
- Efficiency (18 reviews)

Cons:
- Learning Curve (23 reviews)
- Overwhelming Experience (9 reviews)

---
## Ratings Comparison
| Rating | FluentCRM | Zoho CRM Plus | 
|---|---|---|
  | **Meets Requirements** | 9.3 (15 reviews) | 8.8 (97 reviews) | 
  | **Ease of Use** | 9.2 (15 reviews) | 8.6 (99 reviews) | 
  | **Ease of Setup** | 8.9 (12 reviews) | 8.3 (79 reviews) | 
  | **Ease of Admin** | 9.3 (7 reviews) | 8.5 (33 reviews) | 
  | **Quality of Support** | 8.9 (15 reviews) | 8.6 (89 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (7 reviews) | 8.6 (32 reviews) | 
  | **Product Direction (% positive)** | 9.1 (13 reviews) | 9.2 (91 reviews) | 

---
## Pricing

### FluentCRM

#### Entry-Level Pricing

Plan: Single Site License

Price: $129.00 Per Year

Key Features:
- Unlimited Contacts
-  360° Contact Overview
- WordPress Email Automation

[Learn more about FluentCRM](https://www.g2.com/products/fluentsoft-inc-fluentcrm/reviews)

#### Free Trial

Yes

### Zoho CRM Plus

#### Entry-Level Pricing

Plan: Zoho CRM Plus

Price: $57.00 Per Month

Description: Zoho CRM Plus unifies your sales, marketing, and support teams and helps you deliver a consistent, relevant experience, across every stage of the customer journey. 

Key Features:
- CRM - Sales Force Automation
- Campaigns - Email Marketing Campaigns
- Desk - Customer Service Management

[Learn more about Zoho CRM Plus](https://www.g2.com/products/zoho-crm-plus-2018-12-06/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **FluentCRM** | 8.9/10 | 12 |
| **Zoho CRM Plus** | 8.3/10 | 79 |

#### Sales Force Automation

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **Contact & Account Management** | 8.9 (9 reviews) | 8.8 (62 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Not enough data | 7.9 (50 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | Feature Not Available | 8.4 (56 reviews) ✓ Verified | 
| **Task / Activity Management** | Feature Not Available | 8.5 (55 reviews) ✓ Verified | 
| **Territory & Quota Management** | Feature Not Available | 8.2 (46 reviews) ✓ Verified | 
| **Desktop Integration** | Feature Not Available | 8.4 (49 reviews) ✓ Verified | 
| **Product & Price List Management** | Feature Not Available | 8.4 (48 reviews) ✓ Verified | 
| **Quote & Order Management** | Feature Not Available | 8.1 (49 reviews) ✓ Verified | 
| **Customer Contract Management** | Feature Not Available | 8.4 (48 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **Email Marketing** | 9.6 (8 reviews) | 8.2 (52 reviews) ✓ Verified | 
| **Campaign Management** | 9.3 (7 reviews) | 8.4 (52 reviews) ✓ Verified | 
| **Lead Management** | 9.6 (9 reviews) | 8.7 (56 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.7 (5 reviews) | 8.3 (48 reviews) ✓ Verified | 

#### Customer Support

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **Case Management** | Feature Not Available | 8.3 (50 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.6 (6 reviews) | 8.1 (54 reviews) ✓ Verified | 
| **Knowledge Base** | Feature Not Available | 8.0 (55 reviews) ✓ Verified | 
| **Call Center Features** | Feature Not Available | 7.6 (50 reviews) ✓ Verified | 
| **Support Analytics** | 7.3 (5 reviews) | 8.1 (54 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **Reporting** | 9.0 (7 reviews) | 8.7 (63 reviews) ✓ Verified | 
| **Dashboards** | 8.8 (8 reviews) | 8.6 (62 reviews) ✓ Verified | 
| **Forecasting** | Feature Not Available | 8.4 (50 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **Social Collaboration Features** | Feature Not Available | 8.4 (52 reviews) ✓ Verified | 
| **Social Network Integration** | Feature Not Available | 8.2 (51 reviews) ✓ Verified | 
| **Mobile User Support** | Feature Not Available | 8.4 (49 reviews) ✓ Verified | 

#### Platform

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **Customization** | Not enough data | 8.6 (42 reviews) ✓ Verified | 
| **Workflow Capability** | 9.3 (5 reviews) | 8.6 (42 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.7 (5 reviews) | 8.3 (38 reviews) ✓ Verified | 
| **Internationalization** | Feature Not Available | 8.0 (35 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | Not enough data | 8.0 (36 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | Feature Not Available | 8.0 (37 reviews) ✓ Verified | 
| **Performance and Reliability** | 9.0 (5 reviews) | 8.5 (39 reviews) ✓ Verified | 
| **Output Document Generation** | Feature Not Available | 8.3 (36 reviews) ✓ Verified | 

#### Integration

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.3 (37 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | 8.1 (38 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | Feature Not Available | 8.1 (36 reviews) ✓ Verified | 

#### Generative AI

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 8.2 (29 reviews) | 

#### Agentic AI - CRM

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (16 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (18 reviews) | 
| **Adaptive Learning** | Not enough data | 8.2 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (15 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (16 reviews) | 
| **Decision Making** | Not enough data | 8.4 (16 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **FluentCRM** | N/A | N/A |
| **Zoho CRM Plus** | N/A | N/A |

#### Lead Facilitation

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **FluentCRM** | N/A | N/A |
| **Zoho CRM Plus** | N/A | N/A |

#### Platform Basics

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **Dynamic Segmentation** | Not enough data | Not enough data | 
| **Journey Optimization** | Not enough data | Not enough data | 

#### Platform Data

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **Journey Reporting** | Not enough data | Not enough data | 
| **Trends Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **Journey Mapping** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Automated Alerts** | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **FluentCRM** | N/A | N/A |
| **Zoho CRM Plus** | 8.3/10 | 7 |

#### Agentic AI - Sales Performance Management

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (7 reviews) | 

#### Incentives

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **Badges** | Not enough data | 8.3 (6 reviews) | 
| **Triggers** | Not enough data | 8.6 (6 reviews) | 
| **Commission Calculator** | Not enough data | 7.5 (6 reviews) | 
| **Leaderboards** | Not enough data | 8.9 (6 reviews) | 

#### Personalization

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **Profiles** | Not enough data | 8.8 (7 reviews) | 
| **Custom Reports** | Not enough data | 9.0 (7 reviews) | 
| **Dashboards** | Not enough data | 8.6 (6 reviews) | 
| **Goal Setting** | Not enough data | 8.3 (6 reviews) | 

#### Administrative

| Feature | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **Integration** | Not enough data | 8.3 (6 reviews) | 
| **Employee Structure** | Not enough data | 7.8 (6 reviews) | 
| **Behavior Monitoring** | Not enough data | 7.9 (7 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)


**Unique to Zoho CRM Plus (3):** [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)


---
## Reviewer Demographics

### By Company Size

| Segment | FluentCRM | Zoho CRM Plus | 
|---|---|---|
| **Small-Business** | 80.0% | 56.6% | 
| **Mid-Market** | 10.0% | 37.7% | 
| **Enterprise** | 10.0% | 5.7% | 

### By Industry

#### FluentCRM

- **Marketing and Advertising:** 20.0%
- **Professional Training & Coaching:** 10.0%
- **Leisure, Travel & Tourism:** 10.0%
- **Education Management:** 10.0%
- **Apparel & Fashion:** 10.0%
- **Consulting:** 5.0%
- **Religious Institutions:** 5.0%
- **Publishing:** 5.0%
- **Information Technology and Services:** 5.0%
- **Health, Wellness and Fitness:** 5.0%
- **Other:** 15.0%

#### Zoho CRM Plus

- **Information Technology and Services:** 22.2%
- **Computer Software:** 12.0%
- **Accounting:** 5.6%
- **Financial Services:** 5.6%
- **Marketing and Advertising:** 4.6%
- **Manufacturing:** 3.7%
- **Consulting:** 3.7%
- **Electrical/Electronic Manufacturing:** 2.8%
- **Real Estate:** 2.8%
- **Business Supplies and Equipment:** 1.9%
- **Other:** 35.2%

---
## Alternatives

### Alternatives to FluentCRM

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13878 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2608 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14726 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3094 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25856 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (368 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1621 reviews)
- [SendPulse](https://www.g2.com/products/sendpulse/reviews) — 4.6/5 stars (716 reviews)

### Alternatives to Zoho CRM Plus

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13878 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25856 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14726 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14868 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3094 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (539 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1349 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1621 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.3/5 stars (2012 reviews)

---
## Top Discussions

### FluentCRM

- Title: [Can you automate CRM?](https://www.g2.com/discussions/can-you-automate-crm) — 2 comments
  > **Top comment:** "Yes, you can automate Fluent CRM by using its API and integrations."
- Title: [How do I set up Fluentcrm?](https://www.g2.com/discussions/how-do-i-set-up-fluentcrm) — 1 comment
  > **Top comment:** "Install the Fluent CRM plugin and Setup the SMTP with Fluent SMTP via Mailgun or Google Workspace to start sending emails "

### Zoho CRM Plus

- Title: [What apps come with Zoho CRM Plus?](https://www.g2.com/discussions/what-apps-come-with-zoho-crm-plus) — 2 comments
  > **Top comment:** "Zoho Desk, Zoho Projects, Zoho Sales IQ, Zoho Cliq"
- Title: [What are key features of a CRM system?](https://www.g2.com/discussions/zoho-crm-plus-what-are-key-features-of-a-crm-system) — 1 comment
  > **Top comment:** "Certain key features are customization, lead management, workflow automation, etc. A little advanced features are like sales forecasting and analytics."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/fluentsoft-inc-fluentcrm-vs-zoho-crm-plus-2018-12-06)