- Home
- ...
- Contact Center Software
- Five9
- Vonage Contact Center (formerly NewVoiceMedia)
- Five9-vs-Vonage Contact Center (formerly NewVoiceMedia)
Compare Five9 and Vonage Contact Center (formerly NewVoiceMedia) 
At a Glance
Market Segments
Mid-Market (57.3% of reviews)
Mid-Market (51.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Five9
Star Rating
(511)4.1 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Five9Vonage Contact Center (formerly NewVoiceMedia)
Star Rating
(96)4.1 out of 5
Market Segments
Mid-Market (51.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Vonage Contact Center (formerly NewVoiceMedia)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Five9 excels in its Preview Dialing feature, receiving a score of 8.9, while Vonage Contact Center's score of 7.8 indicates it may not be as effective in this area.
- Reviewers mention that Five9's Call Recording functionality is highly rated at 9.0, providing users with reliable tools for quality assurance, whereas Vonage Contact Center's score of 8.3 suggests it may not offer the same level of performance.
- G2 users highlight that Five9's Agent Availability feature is rated at 8.7, which is significantly lower than Vonage Contact Center's impressive score of 9.7, indicating a stronger capability in managing agent resources.
- Users on G2 report that Five9's IVR system is rated at 8.7, while Vonage Contact Center's score of 8.9 shows a slight edge, suggesting that both platforms offer solid IVR solutions, but Vonage may have a slight advantage.
- Reviewers mention that Five9's Quality of Support is rated at 8.0, which is comparable to Vonage Contact Center's higher score of 8.3, indicating that both platforms provide good support, but Vonage may have a slight edge in customer service.
- Users say that Five9's Workforce Management features, particularly in Agent Self-Service, are rated at 8.2, while Vonage Contact Center's score of 8.7 suggests a more robust offering in empowering agents to manage their schedules and availability.
Featured Products
Sponsored
Alhena AI
(34)
Contact Center Workforce
Visit Website
Sponsored
Netcapz
(0)
Contact Center Workforce
Visit Website
Sponsored
Celayix
(12)
Contact Center Workforce
Visit Website
Pricing
Entry-Level Pricing
Five9
No pricing availableVonage Contact Center (formerly NewVoiceMedia)
No pricing availableFree Trial
Five9
No trial information availableVonage Contact Center (formerly NewVoiceMedia)
No trial information availableRatings
Meets Requirements
8.3
422
8.4
75
Ease of Use
8.3
430
8.3
77
Ease of Setup
7.9
291
8.3
55
Ease of Admin
8.0
257
7.6
34
Quality of Support
8.2
404
8.5
68
Has the product been a good partner in doing business?
8.5
256
8.7
33
Product Direction (% positive)
7.2
419
7.8
75
Features by Category
Competition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
9.0
128
|
Verified
8.1
12
|
Verified
8.9
122
|
Verified
8.2
10
|
Verified
8.7
122
|
Verified
7.9
11
|
Verified
Agent Tools
8.8
96
|
Verified
8.3
11
|
Verified
8.9
106
|
Verified
8.5
10
|
Verified
8.7
119
|
Verified
8.2
11
|
Verified
9.1
129
|
Verified
8.8
12
|
Verified
Automation
8.5
111
|
Verified
8.0
10
|
Verified
8.9
97
|
Verified
7.7
10
|
Verified
8.8
109
|
Verified
8.0
11
|
Verified
8.6
104
|
Verified
8.3
10
8.6
112
|
Verified
8.2
12
|
Verified
Text Messaging
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
8.3
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
SMS Platform
Not enough data
9.4
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
9.7
6
Channels
Not enough data
8.6
12
Not enough data
8.3
13
Not enough data
8.6
11
Design
Not enough data
8.8
12
Not enough data
8.0
11
Not enough data
8.2
13
Not enough data
8.6
13
Not enough data
9.2
13
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Quality Assurance
8.7
44
Not enough data
8.6
43
Not enough data
8.7
45
Not enough data
Engagement
8.6
43
Not enough data
8.6
48
Not enough data
8.6
44
Not enough data
Performance
8.8
46
Not enough data
9.0
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Channels
8.9
177
|
Verified
9.0
27
|
Verified
7.8
128
|
Verified
7.5
16
|
Verified
7.9
122
|
Verified
7.9
17
|
Verified
7.5
119
|
Verified
7.7
17
7.8
129
|
Verified
8.4
17
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Functions
8.8
211
|
Verified
8.6
29
|
Verified
8.9
214
|
Verified
8.7
28
|
Verified
8.7
188
|
Verified
8.9
25
|
Verified
8.2
123
|
Verified
Feature Not Available
8.8
151
|
Verified
Feature Not Available
8.9
171
|
Verified
9.1
23
|
Verified
8.8
169
|
Verified
8.3
25
|
Verified
8.7
151
|
Verified
8.9
22
|
Verified
Administrative
8.3
193
|
Verified
8.3
25
|
Verified
8.7
205
|
Verified
8.4
31
|
Verified
8.3
217
|
Verified
8.6
31
|
Verified
8.7
161
|
Verified
8.8
25
|
Verified
8.6
134
|
Verified
8.1
20
|
Verified
Compliance
8.8
50
Not enough data
8.8
53
Not enough data
8.4
48
Not enough data
Management
8.5
47
Not enough data
8.4
50
Not enough data
8.6
51
Not enough data
8.4
51
Not enough data
Integration
8.7
52
Not enough data
8.3
51
Not enough data
8.4
48
Not enough data
Workforce Management
8.5
39
|
Verified
9.3
9
|
Verified
8.6
41
|
Verified
8.9
9
|
Verified
8.3
40
|
Verified
8.7
9
|
Verified
8.2
39
|
Verified
9.1
9
|
Verified
7.2
36
8.8
8
Administration
8.1
39
|
Verified
8.2
10
|
Verified
8.2
43
|
Verified
8.9
9
|
Verified
8.2
43
|
Verified
9.2
10
|
Verified
8.4
37
|
Verified
8.2
10
|
Verified
8.6
35
|
Verified
8.0
10
|
Verified
Platform
8.0
77
Not enough data
7.1
72
Not enough data
8.3
81
Not enough data
8.8
84
Not enough data
8.7
84
Not enough data
8.6
81
Not enough data
9.0
84
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Workforce Management
9.0
79
Not enough data
9.0
78
Not enough data
Administrative
9.1
81
Not enough data
8.8
84
Not enough data
Customer Support
8.4
18
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
Automation
7.5
17
Not enough data
8.2
17
Not enough data
7.8
16
Not enough data
Artificial Intelligence
7.8
16
Not enough data
7.6
16
Not enough data
7.4
16
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.9
47
Not enough data
8.9
47
Not enough data
8.4
41
Not enough data
8.8
43
Not enough data
8.4
33
Not enough data
Internal Use
8.4
42
Not enough data
8.2
37
Not enough data
8.4
36
Not enough data
8.5
39
Not enough data
8.4
40
Not enough data
8.8
41
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Phone Number Management
Not enough data
8.5
23
Not enough data
8.5
25
Not enough data
8.5
27
Tracking
Not enough data
8.3
16
Not enough data
8.0
17
Not enough data
8.8
18
Analytics
Not enough data
9.1
25
Not enough data
9.0
26
Not enough data
8.7
22
Not enough data
8.2
17
Call Routing
Not enough data
8.5
24
Not enough data
8.5
21
Not enough data
8.3
19
Administration
Not enough data
7.7
17
Not enough data
8.5
25
Not enough data
8.5
25
Calling
Not enough data
8.7
37
|
Verified
Not enough data
8.2
28
|
Verified
Not enough data
8.6
32
|
Verified
Not enough data
8.9
38
|
Verified
Contacts
Not enough data
8.2
29
|
Verified
Not enough data
8.3
28
|
Verified
Not enough data
8.6
26
|
Verified
Insights
Not enough data
8.0
29
|
Verified
Not enough data
8.2
31
|
Verified
Not enough data
8.6
29
|
Verified
Not enough data
8.1
25
Not enough data
8.3
24
|
Verified
Platform
8.7
46
Not enough data
8.1
44
Not enough data
8.3
40
Not enough data
8.8
46
Not enough data
8.6
45
Not enough data
6.7
37
Not enough data
8.4
42
Not enough data
7.6
45
Not enough data
Workforce Management Platform Features
8.5
35
Not enough data
8.7
38
Not enough data
8.5
40
Not enough data
8.2
37
Not enough data
8.6
38
Not enough data
8.3
34
Not enough data
8.2
36
Not enough data
8.3
36
Not enough data
7.2
34
Not enough data
8.4
37
Not enough data
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Categories
Categories
Shared Categories
Five9 and Vonage Contact Center (formerly NewVoiceMedia) are categorized as Auto Dialer, Contact Center Workforce, Contact Center, Call Center Infrastructure (CCI), and Speech Analytics
Unique Categories
Five9 is categorized as Call Compliance, Live Chat, Contact Center Quality Assurance, Workforce Management, ServiceNow Store Apps, and Customer Service Automation
Vonage Contact Center (formerly NewVoiceMedia) is categorized as Customer Communications Management, Outbound Call Tracking, Inbound Call Tracking, Sales Gamification, and SMS Marketing
Reviews
Reviewers' Company Size
Five9
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vonage Contact Center (formerly NewVoiceMedia)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.5%
Financial Services
7.9%
Insurance
7.3%
Information Technology and Services
6.7%
Marketing and Advertising
5.3%
Other
64.4%
Information Technology and Services
14.1%
Computer Software
14.1%
Marketing and Advertising
8.7%
Staffing and Recruiting
7.6%
Outsourcing/Offshoring
6.5%
Other
48.9%
Most Helpful Reviews
Five9
Most Helpful Favorable Review
Jamee T.
Verified User in Construction
What I like best is being able to visually see exactly what my agents are doing to better manage their time. I also think the call recording is a training tool that any Call Center Manager cannot do without. This has been the most helpful for our call center.
Most Helpful Critical Review
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
Vonage Contact Center (formerly NewVoiceMedia)
Most Helpful Favorable Review
Verified User in Law Practice
Without Vonage our business would've been dead in the water during COVID-19. Vonage has allowed our business to remain fully open without any interruption due to COVID. It was a relatively smooth launch and our initial representative from New Voice Media...
Most Helpful Critical Review
Verified User in Computer Software
Its okay, nothing really special. Nothing bad though.
Jamee T.
Verified User in Construction
What I like best is being able to visually see exactly what my agents are doing to better manage their time. I also think the call recording is a training tool that any Call Center Manager cannot do without. This has been the most helpful for our call center.
Verified User in Law Practice
Without Vonage our business would've been dead in the water during COVID-19. Vonage has allowed our business to remain fully open without any interruption due to COVID. It was a relatively smooth launch and our initial representative from New Voice Media...
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
Verified User in Computer Software
Its okay, nothing really special. Nothing bad though.
Alternatives
Discussions
Does five9 have a mobile app?
2 comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
What is Vonage VCC?
1 comment
TW
Through a series of acquistions Vonage CC is essentially their improoved version of NewVoice Media. Strong Salesforce integration with some newer AI...Read more
Vonage Contact Center (formerly NewVoiceMedia) has no more discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
