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Five9
Five9
(511)
4.1 out of 5
Five9
By Five9
Get a quote
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NICE CXone Mpower
NICE CXone Mpower
(1,635)
4.3 out of 5
NICE CXone Mpower
By NICE
Optimized for quick response
At a Glance
Five9
Five9
Star Rating
(511)4.1 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Five9
NICE CXone Mpower
NICE CXone Mpower
Star Rating
(1,635)4.3 out of 5
Market Segments
Mid-Market (52.1% of reviews)
Information
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Five9 excels in its Preview Dialing and Progressive Dialing features, both rated at 8.9, which allows for efficient call management. In contrast, NICE CXone Mpower offers slightly higher ratings of 9.0 for both dialing options, indicating a more refined user experience.
  • Reviewers mention that Five9's Ticket Creation User Experience is rated at 8.6, which is commendable, but NICE CXone Mpower shines with a higher rating of 8.9, suggesting a more intuitive interface for managing customer inquiries.
  • G2 users highlight that Five9's Quality of Support is rated at 8.0, while NICE CXone Mpower has a superior rating of 8.4, indicating that users may find more responsive and helpful support with NICE CXone Mpower.
  • Users on G2 report that Five9's Database Management feature is rated exceptionally high at 9.4, showcasing its robust capabilities. However, NICE CXone Mpower also performs well in this area, with a strong focus on Performance Analysis rated at 9.2, which may appeal to users looking for detailed insights.
  • Reviewers mention that NICE CXone Mpower's Call Monitoring feature is rated at 9.5, significantly higher than Five9's rating of 8.9, suggesting that NICE CXone Mpower provides a more comprehensive solution for tracking agent performance.
  • Users say that Five9's Generative AI capabilities, particularly in AI Text Generation, are rated lower at 4.8, while NICE CXone Mpower's features in this area are rated higher, indicating a more advanced approach to AI integration in customer interactions.
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Pricing
Entry-Level Pricing
Five9
No pricing available
NICE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Browse all 7 pricing plans
Free Trial
Five9
No trial information available
NICE CXone Mpower
Free Trial is available
Ratings
Meets Requirements
8.3
422
8.8
1,123
Ease of Use
8.3
430
8.7
1,139
Ease of Setup
7.9
291
7.9
395
Ease of Admin
8.0
257
8.3
392
Quality of Support
8.2
404
8.4
1,043
Has the product been a good partner in doing business?
8.5
256
8.2
390
Product Direction (% positive)
7.2
419
8.2
1,056
Features by Category
Help DeskHide 21 FeaturesShow 21 Features
8.4
42
8.7
117
Ticket and Case Management
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
9.3
5
Not enough data
9.7
6
Not enough data
9.2
6
Not enough data
7.8
6
Not enough data
8.9
6
Platform
Not enough data
8.3
6
8.4
42
9.2
10
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
8.3
6
Auto DialerHide 12 FeaturesShow 12 Features
8.8
1,355
9.0
2,990
Dialing Options
9.0
128
|
Verified
9.0
299
|
Verified
8.9
122
|
Verified
9.0
272
|
Verified
8.7
122
|
Verified
8.9
267
|
Verified
Agent Tools
8.8
96
|
Verified
8.9
248
|
Verified
8.9
106
|
Verified
9.1
249
|
Verified
8.7
119
|
Verified
9.0
261
|
Verified
9.1
129
|
Verified
9.2
296
|
Verified
Automation
8.5
111
|
Verified
8.8
220
|
Verified
8.9
97
|
Verified
9.0
217
|
Verified
8.8
109
|
Verified
9.1
235
|
Verified
8.6
104
|
Verified
8.9
197
|
Verified
8.6
112
|
Verified
9.0
229
|
Verified
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
Not enough data
8.4
140
Administration
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Knowledge Management
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Compliance
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Customer Support
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Data Security
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Administration
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Generative AI
Not enough data
Feature Not Available
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
8.7
358
8.2
1,987
Quality Assurance
8.7
44
9.0
251
8.6
43
9.0
235
8.7
45
8.8
260
Engagement
8.6
43
9.0
236
8.6
48
9.0
248
8.6
44
8.8
236
Performance
8.8
46
8.9
235
9.0
45
9.2
254
Generative AI
Feature Not Available
5.0
16
Feature Not Available
5.2
16
Contact CenterHide 19 FeaturesShow 19 Features
8.5
2,963
8.7
8,542
Channels
8.9
177
|
Verified
9.1
594
|
Verified
7.8
128
|
Verified
8.5
316
|
Verified
7.9
122
|
Verified
8.5
337
|
Verified
7.5
119
|
Verified
8.3
276
|
Verified
7.8
129
|
Verified
8.5
333
|
Verified
Generative AI
Feature Not Available
6.7
37
Functions
8.8
211
|
Verified
8.8
629
|
Verified
8.9
214
|
Verified
9.0
666
|
Verified
8.7
188
|
Verified
8.9
522
|
Verified
8.2
123
|
Verified
8.7
367
|
Verified
8.8
151
|
Verified
8.8
430
|
Verified
8.9
171
|
Verified
9.0
525
|
Verified
8.8
169
|
Verified
8.8
525
|
Verified
8.7
151
|
Verified
8.7
473
|
Verified
Administrative
8.3
193
|
Verified
8.6
495
|
Verified
8.7
205
|
Verified
8.9
514
|
Verified
8.3
217
|
Verified
8.6
610
|
Verified
8.7
161
|
Verified
9.1
483
|
Verified
8.6
134
|
Verified
9.0
410
|
Verified
Call ComplianceHide 10 FeaturesShow 10 Features
8.5
501
Not enough data
Compliance
8.8
50
Not enough data
8.8
53
Not enough data
8.4
48
Not enough data
Management
8.5
47
Not enough data
8.4
50
Not enough data
8.6
51
Not enough data
8.4
51
Not enough data
Integration
8.7
52
Not enough data
8.3
51
Not enough data
8.4
48
Not enough data
Contact Center WorkforceHide 10 FeaturesShow 10 Features
8.2
392
9.0
2,367
Workforce Management
8.5
39
|
Verified
9.3
281
|
Verified
8.6
41
|
Verified
9.3
272
|
Verified
8.3
40
|
Verified
9.0
221
|
Verified
8.2
39
|
Verified
9.1
221
|
Verified
7.2
36
8.6
173
|
Verified
Administration
8.1
39
|
Verified
9.0
220
|
Verified
8.2
43
|
Verified
9.2
263
|
Verified
8.2
43
|
Verified
9.1
284
|
Verified
8.4
37
|
Verified
8.8
214
|
Verified
8.6
35
|
Verified
9.0
218
|
Verified
Proactive NotificationHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)Hide 12 FeaturesShow 12 Features
8.6
885
9.2
295
Platform
8.0
77
8.7
25
7.1
72
7.5
23
8.3
81
9.4
27
8.8
84
9.4
29
8.7
84
9.2
26
8.6
81
9.6
25
9.0
84
9.6
29
Generative AI
Feature Not Available
Feature Not Available
Workforce Management
9.0
79
9.5
28
9.0
78
9.2
26
Administrative
9.1
81
9.6
28
8.8
84
9.3
29
Customer Service AutomationHide 9 FeaturesShow 9 Features
7.9
152
Not enough data
Customer Support
8.4
18
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
Automation
7.5
17
Not enough data
8.2
17
Not enough data
7.8
16
Not enough data
Artificial Intelligence
7.8
16
Not enough data
7.6
16
Not enough data
7.4
16
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.6
446
9.2
10
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.9
47
Not enough data
8.9
47
Not enough data
8.4
41
Not enough data
8.8
43
Not enough data
8.4
33
Not enough data
Internal Use
8.4
42
9.2
10
8.2
37
Not enough data
8.4
36
Not enough data
8.5
39
Not enough data
8.4
40
Not enough data
8.8
41
Not enough data
Customer Self-ServiceHide 10 FeaturesShow 10 Features
Not enough data
7.8
61
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.1
7
Self-Service Platform
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.1
6
Speech AnalyticsHide 1 FeatureShow 1 Feature
Not enough data
6.7
5
Generative AI
Feature Not Available
6.7
5
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Workforce ManagementHide 18 FeaturesShow 18 Features
8.2
710
Not enough data
Platform
8.7
46
Not enough data
8.1
44
Not enough data
8.3
40
Not enough data
8.8
46
Not enough data
8.6
45
Not enough data
6.7
37
Not enough data
8.4
42
Not enough data
7.6
45
Not enough data
Workforce Management Platform Features
8.5
35
Not enough data
8.7
38
Not enough data
8.5
40
Not enough data
8.2
37
Not enough data
8.6
38
Not enough data
8.3
34
Not enough data
8.2
36
Not enough data
8.3
36
Not enough data
7.2
34
Not enough data
8.4
37
Not enough data
ServiceNow Store AppsHide 2 FeaturesShow 2 Features
9.4
14
Not enough data
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Categories
Categories
Shared Categories
Five9
Five9
NICE CXone Mpower
NICE CXone Mpower
Unique Categories
Five9
NICE CXone Mpower
Reviews
Reviewers' Company Size
Five9
Five9
Small-Business(50 or fewer emp.)
23.7%
Mid-Market(51-1000 emp.)
57.3%
Enterprise(> 1000 emp.)
19.0%
NICE CXone Mpower
NICE CXone Mpower
Small-Business(50 or fewer emp.)
13.9%
Mid-Market(51-1000 emp.)
52.1%
Enterprise(> 1000 emp.)
34.0%
Reviewers' Industry
Five9
Five9
Consumer Services
8.5%
Financial Services
7.9%
Insurance
7.3%
Information Technology and Services
6.7%
Marketing and Advertising
5.3%
Other
64.4%
NICE CXone Mpower
NICE CXone Mpower
Consumer Services
10.2%
Information Technology and Services
8.7%
Telecommunications
6.8%
Financial Services
6.4%
Insurance
6.0%
Other
61.8%
Most Helpful Reviews
Five9
Five9
Most Helpful Favorable Review
Jamee T.
JT
Jamee T.
Verified User in Construction

What I like best is being able to visually see exactly what my agents are doing to better manage their time. I also think the call recording is a training tool that any Call Center Manager cannot do without. This has been the most helpful for our call center.

Most Helpful Critical Review
Casey R.
CR
Casey R.
Verified User in Computer Software

Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...

NICE CXone Mpower
NICE CXone Mpower
Most Helpful Favorable Review
Gretchen G.
GG
Gretchen G.
Verified User in Telecommunications

I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...

Most Helpful Critical Review
Verified User
G
Verified User in Human Resources

Service issues. After almost 2 years, we still contiue to have service issues. Dropped calls, call audio delays, password resets and lockouts are frequent issues that sometiems can't be resolved. Voice quality and audio delays in other countries is...

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Discussions
Five9
Five9 Discussions
Does five9 have a mobile app?
2 comments
Syed Inzamam A.
SA
No it is a software that helps connect to people outside of your countryRead more
What is Five9 used for?
2 comments
Syed Inzamam A.
SA
Mostly used in call center agency for dialing purposesRead more
Loyal customer call acceleration
1 comment
Kevin G.
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
See all discussions
NICE CXone Mpower
NICE CXone Mpower Discussions
Does it ever pause or get frozen after a call
2 comments
Malina G.
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are you implementing a replacement for the Adobe Flash integration?
1 comment
JJ
i dont have a comment for thatRead more
Is there a way to check the history os the calls that came in or dialed without the information disappering?
1 comment
Jhonny F.
JF
"New" button -> History tabRead more
See all discussions
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Ask NICE CXone Mpower a QuestionContact NICE CXone Mpower

Spotlight Categories

Add Product
Five9
Five9
Get a quote
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NICE CXone Mpower
NICE CXone Mpower
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