Compare Five9 and LiveVox 
At a Glance
Market Segments
Mid-Market (57.3% of reviews)
Mid-Market (65.7% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Five9
Star Rating
(511)4.1 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Five9LiveVox
Star Rating
(74)4.3 out of 5
Market Segments
Mid-Market (65.7% of reviews)
Entry-Level Pricing
Contact Us
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Five9 excels in its Call Monitoring feature, scoring 8.9, while LiveVox received a higher score of 9.2. Reviewers mention that LiveVox's monitoring capabilities provide more comprehensive insights into agent performance.
- Reviewers mention that Five9's IVR functionality is rated at 9.0, significantly higher than LiveVox's 7.7. Users say that Five9's IVR system is more intuitive and customizable, enhancing customer interactions.
- Users on G2 highlight that Five9's Call Recording feature is robust, scoring 8.9, while LiveVox is slightly lower at 8.8. Reviewers say that Five9's recording quality and ease of access to recordings are particularly praised.
- G2 users report that Five9's Performance Evaluation feature is rated at 9.0, compared to LiveVox's 8.0. Users mention that Five9 provides more detailed analytics and actionable insights for performance improvement.
- Reviewers mention that Five9's Agent Self-Service capabilities score 8.2, while LiveVox lacks in this area with no score provided. Users say that Five9's self-service options empower agents to manage their schedules more effectively.
- Users report that Five9's Compliance features are rated at 8.9, matching LiveVox's score. However, reviewers mention that Five9 offers more frequent updates and better support for regulatory changes, making it a more reliable choice for compliance management.
Featured Products
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Contact Center
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Pricing
Entry-Level Pricing
Five9
No pricing availableLiveVox
Two-Way Messaging Bundle
Contact Us
Meet Your Customers On Their Digital Channels Of Choice
LiveVox’s Two-Way Messaging Bundle empowers you to create digital conversations across SMS, Email, and Webchat while mitigating risk.
- Contact Center CRM
- Real-Time Dashboards and Reporting
- Compliance with CTIA Standards and CAN-SPAM
Free Trial
Five9
No trial information availableLiveVox
No trial information availableRatings
Meets Requirements
8.3
422
8.5
50
Ease of Use
8.3
430
8.4
50
Ease of Setup
7.9
291
8.1
37
Ease of Admin
8.0
257
8.1
40
Quality of Support
8.2
404
7.7
50
Has the product been a good partner in doing business?
8.5
256
8.6
39
Product Direction (% positive)
7.2
419
8.3
35
Features by Category
Dialing Options
9.0
128
|
Verified
8.5
11
8.9
122
|
Verified
8.7
14
8.7
122
|
Verified
8.8
10
Agent Tools
8.8
96
|
Verified
7.7
10
8.9
106
|
Verified
8.2
13
8.7
119
|
Verified
6.7
14
9.1
129
|
Verified
8.8
16
Automation
8.5
111
|
Verified
7.4
9
8.9
97
|
Verified
6.4
6
8.8
109
|
Verified
7.6
11
8.6
104
|
Verified
8.1
12
8.6
112
|
Verified
7.5
12
Quality Assurance
8.7
44
Not enough data
8.6
43
Not enough data
8.7
45
Not enough data
Engagement
8.6
43
Not enough data
8.6
48
Not enough data
8.6
44
Not enough data
Performance
8.8
46
Not enough data
9.0
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Channels
8.9
177
|
Verified
8.9
19
7.8
128
|
Verified
Feature Not Available
7.9
122
|
Verified
7.7
5
7.5
119
|
Verified
6.7
10
7.8
129
|
Verified
8.8
7
Generative AI
Feature Not Available
Feature Not Available
Functions
8.8
211
|
Verified
8.5
13
8.9
214
|
Verified
8.5
14
8.7
188
|
Verified
8.5
14
8.2
123
|
Verified
7.3
8
8.8
151
|
Verified
8.9
15
8.9
171
|
Verified
7.7
16
8.8
169
|
Verified
8.3
18
8.7
151
|
Verified
8.1
13
Administrative
8.3
193
|
Verified
8.8
10
8.7
205
|
Verified
8.5
20
8.3
217
|
Verified
7.2
20
8.7
161
|
Verified
8.8
18
8.6
134
|
Verified
7.1
8
Compliance
8.8
50
8.9
19
8.8
53
8.0
19
8.4
48
7.9
16
Management
8.5
47
8.3
14
8.4
50
8.4
18
8.6
51
8.1
18
8.4
51
8.2
13
Integration
8.7
52
8.5
13
8.3
51
7.2
10
8.4
48
6.7
8
Workforce Management
8.5
39
|
Verified
8.6
6
8.6
41
|
Verified
7.2
6
8.3
40
|
Verified
Not enough data
8.2
39
|
Verified
Not enough data
7.2
36
Not enough data
Administration
8.1
39
|
Verified
6.9
9
8.2
43
|
Verified
7.1
7
8.2
43
|
Verified
5.6
9
8.4
37
|
Verified
Not enough data
8.6
35
|
Verified
7.1
7
Platform
8.0
77
8.0
5
7.1
72
Not enough data
8.3
81
6.1
6
8.8
84
8.1
7
8.7
84
6.2
7
8.6
81
Not enough data
9.0
84
7.8
6
Generative AI
Feature Not Available
Feature Not Available
Workforce Management
9.0
79
9.2
6
9.0
78
8.0
5
Administrative
9.1
81
8.8
8
8.8
84
7.1
8
Customer Support
8.4
18
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
Automation
7.5
17
Not enough data
8.2
17
Not enough data
7.8
16
Not enough data
Artificial Intelligence
7.8
16
Not enough data
7.6
16
Not enough data
7.4
16
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.9
47
Not enough data
8.9
47
Not enough data
8.4
41
Not enough data
8.8
43
Not enough data
8.4
33
Not enough data
Internal Use
8.4
42
Not enough data
8.2
37
Not enough data
8.4
36
Not enough data
8.5
39
Not enough data
8.4
40
Not enough data
8.8
41
Not enough data
Generative AI
Feature Not Available
Not enough data
Platform
8.7
46
Not enough data
8.1
44
Not enough data
8.3
40
Not enough data
8.8
46
Not enough data
8.6
45
Not enough data
6.7
37
Not enough data
8.4
42
Not enough data
7.6
45
Not enough data
Workforce Management Platform Features
8.5
35
Not enough data
8.7
38
Not enough data
8.5
40
Not enough data
8.2
37
Not enough data
8.6
38
Not enough data
8.3
34
Not enough data
8.2
36
Not enough data
8.3
36
Not enough data
7.2
34
Not enough data
8.4
37
Not enough data
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Categories
Categories
Shared Categories
Five9 and LiveVox are categorized as Call Compliance, Auto Dialer, Contact Center Workforce, Contact Center, and Call Center Infrastructure (CCI)
Unique Categories
Five9 is categorized as Live Chat, Speech Analytics, Contact Center Quality Assurance, Workforce Management, ServiceNow Store Apps, and Customer Service Automation
LiveVox has no unique categories
Reviews
Reviewers' Company Size
Five9
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveVox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.5%
Financial Services
7.9%
Insurance
7.3%
Information Technology and Services
6.7%
Marketing and Advertising
5.3%
Other
64.4%
Financial Services
40.0%
Banking
18.6%
Telecommunications
12.9%
Consumer Services
8.6%
Hospital & Health Care
7.1%
Other
12.9%
Most Helpful Reviews
Five9
Most Helpful Favorable Review
Jamee T.
Verified User in Construction
What I like best is being able to visually see exactly what my agents are doing to better manage their time. I also think the call recording is a training tool that any Call Center Manager cannot do without. This has been the most helpful for our call center.
Most Helpful Critical Review
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
LiveVox
Most Helpful Favorable Review
Verified User in Banking
Ease of use is my favorite part of LiveVox. Data collection from their LiveVox BI tool is nearly effortless, and it easily allows for manipulation from tables of data to graphs.
Most Helpful Critical Review
Verified User in Financial Services
Browser based can be laggy and unresponsive at times
Jamee T.
Verified User in Construction
What I like best is being able to visually see exactly what my agents are doing to better manage their time. I also think the call recording is a training tool that any Call Center Manager cannot do without. This has been the most helpful for our call center.
Verified User in Banking
Ease of use is my favorite part of LiveVox. Data collection from their LiveVox BI tool is nearly effortless, and it easily allows for manipulation from tables of data to graphs.
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
Verified User in Financial Services
Browser based can be laggy and unresponsive at times
Alternatives
Discussions
Does five9 have a mobile app?
2 comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
LiveVox has no discussions with answers
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