Compare Five9 and Intermedia Contact Center 
At a Glance
Market Segments
Mid-Market (57.3% of reviews)
Mid-Market (42.1% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Seats Per Month
Five9
Star Rating
(511)4.1 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Five9Intermedia Contact Center
Star Rating
(25)4.3 out of 5
Market Segments
Mid-Market (42.1% of reviews)
Entry-Level Pricing
Contact Us 1 Seats Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Five9 excels in its Automatic Call Distribution feature, scoring a perfect 9.0, which allows for efficient call routing based on agent availability and skill set. In contrast, Intermedia Contact Center (formerly Telax) also performs well but slightly lower at 8.8, indicating a solid but less optimized experience.
- Reviewers mention that Intermedia Contact Center shines in Quality of Support, with a score of 9.1, highlighting their responsive customer service and helpful resources. Five9, while still strong at 8.0, does not match the level of support reported by users of Intermedia.
- G2 users indicate that Five9's Dialing Options are robust, particularly in Predictive Dialer capabilities, scoring 8.6. Users appreciate the efficiency it brings to outbound calling. Intermedia Contact Center, however, does not provide specific scores for dialing options, suggesting a potential gap in this area.
- Users on G2 report that Intermedia Contact Center's Performance Evaluation feature is highly rated at 9.0, allowing for effective monitoring and assessment of agent performance. Five9's score of 8.3 in this area suggests it may not offer the same depth of evaluation tools.
- Reviewers mention that Five9's IVR system is particularly strong, scoring 9.0, which enhances customer interaction through automated responses. Intermedia Contact Center's IVR capabilities, while effective, are rated lower at 8.7, indicating room for improvement.
- Users say that Five9's Customization options are rated at 8.6, allowing businesses to tailor the software to their specific needs. In comparison, Intermedia Contact Center's customization features are rated lower at 8.0, suggesting that users may have less flexibility in adapting the platform to their workflows.
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Pricing
Entry-Level Pricing
Five9
No pricing availableIntermedia Contact Center
Contact Center Pro
Contact Us
1 Seats Per Month
A flexible solution providing advanced contact center capabilities to increase customer satisfaction at scale. Full-featured, omni-channel capable contact center platform. Unlock better productivity and amazing customer experiences by accessing Contact Center voice handling within Intermedia Unite.
Sold with or without Intermedia Unite.
- Inbound Voice Queues
- Supervisor functions including monitor, barge, and whisper
- Real-Time & Graphical Reports
Free Trial
Five9
No trial information availableIntermedia Contact Center
No trial information availableRatings
Meets Requirements
8.3
422
8.5
18
Ease of Use
8.3
430
8.8
18
Ease of Setup
7.9
291
8.1
18
Ease of Admin
8.0
257
8.6
18
Quality of Support
8.2
404
9.1
18
Has the product been a good partner in doing business?
8.5
256
8.9
18
Product Direction (% positive)
7.2
419
8.7
18
Features by Category
Dialing Options
9.0
128
|
Verified
Not enough data
8.9
122
|
Verified
Not enough data
8.7
122
|
Verified
Not enough data
Agent Tools
8.8
96
|
Verified
Not enough data
8.9
106
|
Verified
Not enough data
8.7
119
|
Verified
Not enough data
9.1
129
|
Verified
Not enough data
Automation
8.5
111
|
Verified
Not enough data
8.9
97
|
Verified
Not enough data
8.8
109
|
Verified
Not enough data
8.6
104
|
Verified
Not enough data
8.6
112
|
Verified
Not enough data
Quality Assurance
8.7
44
Not enough data
8.6
43
Not enough data
8.7
45
Not enough data
Engagement
8.6
43
Not enough data
8.6
48
Not enough data
8.6
44
Not enough data
Performance
8.8
46
Not enough data
9.0
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Channels
8.9
177
|
Verified
Not enough data
7.8
128
|
Verified
Not enough data
7.9
122
|
Verified
Not enough data
7.5
119
|
Verified
Feature Not Available
7.8
129
|
Verified
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Functions
8.8
211
|
Verified
9.1
13
|
Verified
8.9
214
|
Verified
9.1
13
|
Verified
8.7
188
|
Verified
8.8
12
|
Verified
8.2
123
|
Verified
Feature Not Available
8.8
151
|
Verified
Not enough data
8.9
171
|
Verified
Not enough data
8.8
169
|
Verified
Not enough data
8.7
151
|
Verified
Not enough data
Administrative
8.3
193
|
Verified
8.1
12
|
Verified
8.7
205
|
Verified
9.2
13
|
Verified
8.3
217
|
Verified
9.2
13
|
Verified
8.7
161
|
Verified
Not enough data
8.6
134
|
Verified
Not enough data
Compliance
8.8
50
Not enough data
8.8
53
Not enough data
8.4
48
Not enough data
Management
8.5
47
Not enough data
8.4
50
Not enough data
8.6
51
Not enough data
8.4
51
Not enough data
Integration
8.7
52
Not enough data
8.3
51
Not enough data
8.4
48
Not enough data
Workforce Management
8.5
39
|
Verified
Not enough data
8.6
41
|
Verified
Not enough data
8.3
40
|
Verified
Not enough data
8.2
39
|
Verified
Not enough data
7.2
36
Feature Not Available
Administration
8.1
39
|
Verified
Not enough data
8.2
43
|
Verified
Not enough data
8.2
43
|
Verified
Not enough data
8.4
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Platform
8.0
77
Not enough data
7.1
72
Not enough data
8.3
81
Not enough data
8.8
84
Not enough data
8.7
84
Not enough data
8.6
81
Not enough data
9.0
84
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
9.0
79
Not enough data
9.0
78
Not enough data
Administrative
9.1
81
Not enough data
8.8
84
Not enough data
Customer Support
8.4
18
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
Automation
7.5
17
Not enough data
8.2
17
Not enough data
7.8
16
Not enough data
Artificial Intelligence
7.8
16
Not enough data
7.6
16
Not enough data
7.4
16
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.9
47
Not enough data
8.9
47
Not enough data
8.4
41
Not enough data
8.8
43
Not enough data
8.4
33
Not enough data
Internal Use
8.4
42
Not enough data
8.2
37
Not enough data
8.4
36
Not enough data
8.5
39
Not enough data
8.4
40
Not enough data
8.8
41
Not enough data
Generative AI
Feature Not Available
Not enough data
Platform
8.7
46
Not enough data
8.1
44
Not enough data
8.3
40
Not enough data
8.8
46
Not enough data
8.6
45
Not enough data
6.7
37
Not enough data
8.4
42
Not enough data
7.6
45
Not enough data
Workforce Management Platform Features
8.5
35
Not enough data
8.7
38
Not enough data
8.5
40
Not enough data
8.2
37
Not enough data
8.6
38
Not enough data
8.3
34
Not enough data
8.2
36
Not enough data
8.3
36
Not enough data
7.2
34
Not enough data
8.4
37
Not enough data
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Categories
Categories
Shared Categories
Five9 and Intermedia Contact Center are categorized as Contact Center Workforce and Contact Center
Unique Categories
Intermedia Contact Center has no unique categories
Reviews
Reviewers' Company Size
Five9
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intermedia Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.5%
Financial Services
7.9%
Insurance
7.3%
Information Technology and Services
6.7%
Marketing and Advertising
5.3%
Other
64.4%
Hospital & Health Care
15.8%
Telecommunications
10.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Utilities
5.3%
Other
47.4%
Most Helpful Reviews
Five9
Most Helpful Favorable Review
Verified User in Telecommunications
I like the fact that its all cloud based and would be easy to access from any where in the world.
Most Helpful Critical Review
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
Intermedia Contact Center
Most Helpful Favorable Review
Kelvin L.
Verified User in Computer Software
- Easy to use intuitive interface - Granular real-time manipulation of the queues - Quick to onboard new staff - Great pricing model, especially for 24 hour/shift operations
Most Helpful Critical Review
Verified User in Education Management
Their outbound dialer is not up to par with other dialers. It lacks call suppression. Searching to remove names off of outbound lists is a PINTA to do. There is no predictive nature to their outbound dialer.
Verified User in Telecommunications
I like the fact that its all cloud based and would be easy to access from any where in the world.
Kelvin L.
Verified User in Computer Software
- Easy to use intuitive interface - Granular real-time manipulation of the queues - Quick to onboard new staff - Great pricing model, especially for 24 hour/shift operations
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
Verified User in Education Management
Their outbound dialer is not up to par with other dialers. It lacks call suppression. Searching to remove names off of outbound lists is a PINTA to do. There is no predictive nature to their outbound dialer.
Alternatives
Discussions
Does five9 have a mobile app?
2 comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
Intermedia Contact Center has no discussions with answers
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