Link copied to clipboard # FireHydrant vs PagerDuty Comparison - What are their main differences? Share [ Export ](/compare/firehydrant-firehydrant/pagerduty/export.csv) FireHydrantPagerDuty[+ Add Product](#) Pricing **FireHydrant** Free Trial **Free Trial** · Free Trial **PagerDuty** Free Trial **Free Trial** 5 Users Per Month · Free **Pricing Insights** from reviews Time to Implement **FireHydrant** 3 months Based on 21 responses **PagerDuty** 2 monthsFaster Based on 96 responses Return on Investment **FireHydrant** 12 months Based on 12 responses **PagerDuty** 12 months Based on 75 responses Perceived Cost **FireHydrant** $$$$$ **PagerDuty** $$$$$ Average Discount **FireHydrant** 14%5% more **PagerDuty** 9% **Pros & Cons** from reviews **FireHydrant** [ Easy Integrations (7) ](https://www.g2.com/products/firehydrant-firehydrant/reviews?filters%5Bsentiment_snippet%5D=2505696&qs=pros-and-cons#reviews)[ Automation (5) ](https://www.g2.com/products/firehydrant-firehydrant/reviews?filters%5Bsentiment_snippet%5D=1676698&qs=pros-and-cons#reviews)[ Complexity (4) ](https://www.g2.com/products/firehydrant-firehydrant/reviews?filters%5Bsentiment_snippet%5D=2505607&qs=pros-and-cons#reviews)[ Confusion (4) ](https://www.g2.com/products/firehydrant-firehydrant/reviews?filters%5Bsentiment_snippet%5D=2505738&qs=pros-and-cons#reviews) **PagerDuty** [ Alert Notifications (21) ](https://www.g2.com/products/pagerduty/reviews?filters%5Bsentiment_snippet%5D=1669004&qs=pros-and-cons#reviews)[ Alerting System (19) ](https://www.g2.com/products/pagerduty/reviews?filters%5Bsentiment_snippet%5D=1669302&qs=pros-and-cons#reviews)[ Alert Issues (12) ](https://www.g2.com/products/pagerduty/reviews?filters%5Bsentiment_snippet%5D=1666799&qs=pros-and-cons#reviews)[ Expensive (8) ](https://www.g2.com/products/pagerduty/reviews?filters%5Bsentiment_snippet%5D=1668679&qs=pros-and-cons#reviews) Integrations **FireHydrant** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ View all ](https://www.g2.com/products/firehydrant-firehydrant/integrations) **PagerDuty** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-cloudwatch.jpg "Product Avatar Image") Amazon CloudWatch ](https://www.g2.com/products/amazon-cloudwatch/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cacdec8b8edeace9b3c89e0c2cded695/amazon-ec2.jpg "Product Avatar Image") Amazon EC2 ](https://www.g2.com/products/amazon-ec2/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_19e82af715cd25220ff78b5c779730cf/amazon-ecs-optimized-amazon-linux-2-ami-arm-with-support-by-bansir.jpg "Product Avatar Image") Amazon ECS-Optimized Amazon... ](https://www.g2.com/products/amazon-ecs-optimized-amazon-linux-2-ami-arm-with-support-by-bansir/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/amazon-eventbridge.png "Product Avatar Image") Amazon EventBridge ](https://www.g2.com/products/amazon-eventbridge/reviews)[ View all ](https://www.g2.com/products/pagerduty/integrations) Screenshots **FireHydrant** ![FireHydrant screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1363099/01.png) **PagerDuty** ![PagerDuty screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/152472/Screen-Shot-2020-10-26-at-9.12.07-AM.png) **Ratings** from reviews Meets Requirements **FireHydrant** 8.9 8.9109 **PagerDuty** 9.1 9.1825 Ease of Use **FireHydrant** 8.6 8.6110 **PagerDuty** 8.6 8.6833 Ease of Setup **FireHydrant** 8.9 8.945 **PagerDuty** 8.2 8.2460 Ease of Admin **FireHydrant** 8.9 8.942 **PagerDuty** 8.5 8.5421 Quality of Support **FireHydrant** 9.3 9.384 **PagerDuty** 8.9 8.9632 Has the product been a good partner in doing business? **FireHydrant** 9.4 9.441 **PagerDuty** 8.9 8.9358 Product Direction (% positive) **FireHydrant** 9.2 9.2107 **PagerDuty** 8.4 8.4815 **Features** ratings from reviews Incident Management 8.8 103 8.6 246 Runbook Automation Not enough data 8.3 10 Workload Automation Not enough data 9.6 56 AIOps Platforms Not enough data 9.5 59 IT Alerting Not enough data 8.3 35 ServiceNow Store Apps Not enough data 9.6 48 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 5.0% Mid-Market(51-1000 emp.) 50.4% Enterprise(\> 1000 emp.) 44.7% Small-Business(50 or fewer emp.) 5.0% Mid-Market(51-1000 emp.) 50.4% Enterprise(\> 1000 emp.) 44.7% Small-Business(50 or fewer emp.) 19.2% Mid-Market(51-1000 emp.) 43.3% Enterprise(\> 1000 emp.) 37.4% Small-Business(50 or fewer emp.) 19.2% Mid-Market(51-1000 emp.) 43.3% Enterprise(\> 1000 emp.) 37.4% **Reviewers' Industry** [![FireHydrant](https://images.g2crowd.com/uploads/product/hd_favicon/e484c59893c3e80a009278ec43322db9/firehydrant-firehydrant.svg "FireHydrant")](https://www.g2.com/products/firehydrant-firehydrant/reviews) FireHydrant Financial Services 24.8% Computer Software 24.1% Information Technology and Services 19.1% Telecommunications 5.0% Hospital & Health Care 2.8% Other 24.1% [![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty")](https://www.g2.com/products/pagerduty/reviews) PagerDuty Information Technology and Services 22.9% Computer Software 21.2% Financial Services 5.7% Internet 5.2% Retail 3.5% Other 41.5% Alternatives **FireHydrant Alternatives** ![incident.io](https://images.g2crowd.com/uploads/product/hd_favicon/d53f02e23521ae1a3827b3b671dfcc7c/incident-io.svg "incident.io") [ incident.io ](/products/incident-io/reviews) ![Rootly](https://images.g2crowd.com/uploads/product/hd_favicon/5369e7580da481bab529b0afc329e644/rootly.svg "Rootly") [ Rootly ](/products/rootly/reviews) ![SolarWinds IT Incident Response (Squadcast)](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-it-incident-response-squadcast.svg "SolarWinds IT Incident Response (Squadcast)") [ SolarWinds IT Incident... ](/products/solarwinds-it-incident-response-squadcast/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) **PagerDuty Alternatives** ![Dynatrace](https://images.g2crowd.com/uploads/product/hd_favicon/1512659484/dynatrace.svg "Dynatrace") [ Dynatrace ](/products/dynatrace/reviews) ![Better Stack](https://images.g2crowd.com/uploads/product/hd_favicon/7f9686ffb53943dec7d85971f2a1c373/better-stack.svg "Better Stack") [ Better Stack ](/products/better-stack/reviews) ![SolarWinds IT Incident Response (Squadcast)](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-it-incident-response-squadcast.svg "SolarWinds IT Incident Response (Squadcast)") [ SolarWinds IT Incident... ](/products/solarwinds-it-incident-response-squadcast/reviews) ![incident.io](https://images.g2crowd.com/uploads/product/hd_favicon/d53f02e23521ae1a3827b3b671dfcc7c/incident-io.svg "incident.io") [ incident.io ](/products/incident-io/reviews) ## FireHydrant vs PagerDuty FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between PagerDuty vs FireHydrant? PagerDuty and FireHydrant are both highly rated incident management platforms, but PagerDuty is distinguished by its constant monitoring feature and larger review base, while FireHydrant is noted for its Slack integration and higher support scores. | [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) | | --- | --- | | 4.5/5 (972 reviews) | 4.5/5 (143 reviews) | | Mid-Market | Mid-Market | | 8.2 | 8.9 | | 8.9 | 9.3 | | Constant Monitoring | Slack Integration | ### How do the pricing models of PagerDuty and FireHydrant compare? FireHydrant is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to PagerDuty. - **PagerDuty:** In recent reviews, several reviewers cite concerns about PagerDuty's pricing, describing it as expensive for small teams and noting that advanced features are often locked behind higher-tier plans. - **FireHydrant:** Reviewers highlight FireHydrant as a more affordable alternative, with one reviewer explicitly calling it a cheaper option compared to Opsgenie and PagerDuty. - **Switching Reason:** Multiple reviewers mention switching to FireHydrant to replace more expensive solutions like PagerDuty, citing cost savings as a key factor. ### What are the best alternatives to PagerDuty and FireHydrant? The top three alternatives to PagerDuty and FireHydrant are incident.io, Dynatrace, and SolarWinds IT Incident Response Squadcast. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5 (972 reviews) | Mid-Market | Reviewers cite high cost for small teams | Constant Monitoring | | [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) | 4.5/5 (143 reviews) | Mid-Market | Reviewers highlight affordability versus competitors | Slack Integration | | [incident.io](https://www.g2.com/products/incident-io/reviews) | 4.8/5 (231 reviews) | Mid-Market | — | — | | [Dynatrace](https://www.g2.com/products/dynatrace/reviews) | 4.5/5 (1366 reviews) | Enterprise | — | — | | [SolarWinds IT Incident Response Squadcast](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) | 4.4/5 (310 reviews) | Mid-Market | — | — | ### Which Incident Management features should I prioritize when comparing PagerDuty and FireHydrant? Buyers should prioritize integrations, ease of setup, quality of support, incident automation, and alerting capabilities when comparing PagerDuty and FireHydrant. - **Integrations:** PagerDuty: Slack (88 all-time mentions), Jira (25), Datadog (15); FireHydrant: Slack (73), Jira (14). - **Ease of Setup:** PagerDuty: 8.2; FireHydrant: 8.9. - **Quality of Support:** PagerDuty: 8.9; FireHydrant: 9.3. - **Incident Automation:** FireHydrant: Automation (13 all-time mentions); PagerDuty: Automation features cited in recent reviews. - **Alerting Capabilities:** PagerDuty: Constant Monitoring feature; FireHydrant: Alert Management (7 all-time mentions). ### What are the pros and cons of PagerDuty vs FireHydrant? PagerDuty's headline strength is constant monitoring, while FireHydrant stands out for its Slack integration and automation capabilities. - **PagerDuty strengths:** Constant monitoring, reliable alerting, robust escalation policies, and broad integration support (88 all-time Slack mentions, 25 Jira, 15 Datadog). - **PagerDuty trade-offs:** Reviewers frequently cite high pricing for small teams, complexity in setup for advanced features, and a learning curve for new users. - **FireHydrant strengths:** Slack integration (18 all-time mentions), automation (13), ease of use (15), and responsive customer support (9). - **FireHydrant trade-offs:** Reviewers note missing or limited features (5), complexity (4), and a smaller set of integrations compared to PagerDuty. ### Is PagerDuty or FireHydrant better for small businesses? FireHydrant is the better fit for small businesses, with reviewers highlighting its affordability and ease of use for smaller teams. - **PagerDuty:** Largest segment is Mid-Market; reviewers in small teams often cite high costs and complexity as challenges. - **FireHydrant:** Largest segment is Mid-Market; reviewers consistently mention that FireHydrant is more affordable and easier to implement for smaller organizations. ### Which Incident Management platform has better integrations? PagerDuty is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts. - **PagerDuty:** Slack integration (88 all-time mentions), Jira (25), Datadog (15); reviewers highlight broad integration support and ease of connecting with monitoring and collaboration tools. - **FireHydrant:** Slack integration (73 all-time mentions), Jira (14); reviewers note strong Slack integration and easy setup with key platforms, but mention a more limited set of integrations overall. ### How do PagerDuty and FireHydrant compare on customer support? FireHydrant scores higher on Quality of Support, with a 0.4-point lead over PagerDuty (9.3 vs 8.9). - **PagerDuty:** Reviewers describe support as generally responsive and helpful, though some mention delays or the need for more proactive assistance. - **FireHydrant:** Reviewers consistently praise FireHydrant's customer support, citing fast response times, helpful onboarding, and a customer-focused approach. ### Which is easier to implement, PagerDuty or FireHydrant? FireHydrant is rated higher for Ease of Setup, with a 0.7-point advantage over PagerDuty (8.9 vs 8.2). - **PagerDuty:** Reviewers note that initial setup can be complex, especially for advanced configurations and integrations, but documentation and guidance are helpful for standard use cases. - **FireHydrant:** Reviewers highlight straightforward implementation, easy onboarding, and intuitive setup, especially for Slack-based workflows. ### Which product has better Integrations? PagerDuty has the edge on Integrations, with more reviewer-cited integrations and higher all-time mention counts. - **PagerDuty:** Integrations are the most frequently mentioned feature, with Slack (88 all-time mentions), Jira (25), and Datadog (15); reviewers consistently highlight the breadth and reliability of integration options. - **FireHydrant:** Slack integration (73 all-time mentions), Jira (14); reviewers praise the quality of Slack integration and ease of connecting with core tools, but cite a smaller integration ecosystem compared to PagerDuty.