# Extend vs Route Comparison

| | Extend | Route | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 61 | 114 | 
| **Largest Market Segment** | Small-Business (81.7% of reviews) | Small-Business (87.2% of reviews) | 
| **Entry Level Price** | Free | Free | 

---
## Top Pros & Cons

### Extend

**Not enough data**

### Route

Pros:
- Affordable Pricing (1 reviews)
- Customer Support (1 reviews)

Cons:
- Poor Support (2 reviews)
- Communication Issues (1 reviews)

---
## Ratings Comparison
| Rating | Extend | Route | 
|---|---|---|
  | **Meets Requirements** | 9.1 (44 reviews) | 8.7 (74 reviews) | 
  | **Ease of Use** | 8.9 (45 reviews) | 8.9 (75 reviews) | 
  | **Ease of Setup** | 8.8 (32 reviews) | 8.9 (36 reviews) | 
  | **Ease of Admin** | 8.9 (33 reviews) | 9.0 (37 reviews) | 
  | **Quality of Support** | 9.1 (44 reviews) | 8.9 (75 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (33 reviews) | 8.8 (36 reviews) | 
  | **Product Direction (% positive)** | 9.3 (34 reviews) | 8.9 (64 reviews) | 

---
## Pricing

### Extend

#### Entry-Level Pricing

Plan: No-Cost Platform for Every Merchant

Price: Free

Description: Partnering with Extend comes at no cost for every merchant. Unlock a new revenue channel and drive pure profit for your business with every plan sale. 

Key Features:
-  Drive pure profit at no cost
- Increase LTV and create long term advocates
- Flexible integrations with rapid go-lives

[Browse all 2 editions](https://www.g2.com/products/extend-protection-reviews/pricing)

#### Free Trial

No

### Route

#### Entry-Level Pricing

Plan: Basic

Price: Free

Description: Package protection and tracking built for scaling businesses.


Key Features:
- World-class package protection
- Basic tracking: web and app notifications
- Carbon neutral shipping on protected orders

[Browse all 3 editions](https://www.g2.com/products/route-2023-05-09/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Warranty Management

| Product | Score | Reviews |
|---|---|---|
| **Extend** | 7.1/10 | 30 |
| **Route** | N/A | N/A |

#### User Tools - Warranty Management

| Feature | Extend | Route | 
|---|---|---|
| **Inventory** | 6.9 (7 reviews) | Not enough data | 
| **Stakeholder Reports** | 7.7 (11 reviews) | Not enough data | 
| **Lifecycle Reports** | 7.4 (12 reviews) | Not enough data | 

#### Customer Insights

| Feature | Extend | Route | 
|---|---|---|
| **Fraud Detection** | 7.1 (8 reviews) | Not enough data | 
| **Trends Detection** | 6.8 (10 reviews) | Not enough data | 

#### Software Integrations

| Feature | Extend | Route | 
|---|---|---|
| **CRM Integration** | 7.2 (12 reviews) | Not enough data | 
| **FSM Integration** | 6.9 (8 reviews) | Not enough data | 

### Shipping Insurance

| Product | Score | Reviews |
|---|---|---|
| **Extend** | N/A | N/A |
| **Route** | 9.0/10 | 19 |

#### Shipping Insurance

| Feature | Extend | Route | 
|---|---|---|
| **Claim Tracking** | Not enough data | 9.5 (18 reviews) | 
| **Shipment Tracking Integrations** | Not enough data | 9.4 (18 reviews) | 
| **Cargo Tracking** | Not enough data | Feature Not Available | 
| **Reporting & Analytics** | Not enough data | 8.8 (18 reviews) | 
| **B2C E-Commerce Tracking** | Not enough data | 8.1 (15 reviews) | 
| **Claim Filing** | Not enough data | 9.1 (17 reviews) | 

### E-Commerce Tools

| Product | Score | Reviews |
|---|---|---|
| **Extend** | N/A | N/A |
| **Route** | N/A | N/A |

#### Agentic AI - E-Commerce Tools

| Feature | Extend | Route | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Shipping Insurance Software](https://www.g2.com/categories/shipping-insurance)

**Unique to Extend (1):** [Warranty Management Software](https://www.g2.com/categories/warranty-management)

**Unique to Route (1):** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Extend | Route | 
|---|---|---|
| **Small-Business** | 81.7% | 87.2% | 
| **Mid-Market** | 13.3% | 11.9% | 
| **Enterprise** | 5.0% | 0.9% | 

### By Industry

#### Extend

- **Retail:** 35.0%
- **Automotive:** 8.3%
- **Sporting Goods:** 6.7%
- **Consumer Electronics:** 6.7%
- **Consumer Goods:** 6.7%
- **Health, Wellness and Fitness:** 6.7%
- **Furniture:** 6.7%
- **Internet:** 3.3%
- **Apparel & Fashion:** 1.7%
- **Construction:** 1.7%
- **Other:** 16.7%

#### Route

- **Retail:** 22.0%
- **Apparel & Fashion:** 17.4%
- **Health, Wellness and Fitness:** 9.2%
- **Consumer Goods:** 8.3%
- **Food & Beverages:** 7.3%
- **Arts and Crafts:** 4.6%
- **Cosmetics:** 2.8%
- **Wholesale:** 2.8%
- **Luxury Goods & Jewelry:** 2.8%
- **Warehousing:** 1.8%
- **Other:** 21.1%

---
## Alternatives

### Alternatives to Extend

- [AfterShip](https://www.g2.com/products/aftership/reviews) — 4.7/5 stars (311 reviews)
- [Pega Platform](https://www.g2.com/products/pega-platform/reviews) — 4.2/5 stars (278 reviews)
- [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) — 4.5/5 stars (219 reviews)
- [Clyde](https://www.g2.com/products/clyde/reviews) — 4.8/5 stars (10 reviews)
- [Narvar](https://www.g2.com/products/narvar/reviews) — 4.3/5 stars (173 reviews)
- [ParcelWILL](https://www.g2.com/products/parcelwill/reviews) — 4.8/5 stars (133 reviews)
- [Shippo](https://www.g2.com/products/shippo-shippo/reviews) — 4.2/5 stars (77 reviews)
- [FieldEZ](https://www.g2.com/products/fieldez/reviews) — 4.4/5 stars (69 reviews)
- [Dyrect](https://www.g2.com/products/dyrect/reviews) — 4.8/5 stars (37 reviews)
- [ShipMonk](https://www.g2.com/products/shipmonk/reviews) — 3.8/5 stars (42 reviews)

### Alternatives to Route

- [AfterShip](https://www.g2.com/products/aftership/reviews) — 4.7/5 stars (311 reviews)
- [Elfsight](https://www.g2.com/products/elfsight/reviews) — 4.8/5 stars (906 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1908 reviews)
- [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) — 4.6/5 stars (606 reviews)
- [wetracked.io](https://www.g2.com/products/wetracked-io/reviews) — 4.9/5 stars (345 reviews)
- [Flodesk](https://www.g2.com/products/flodesk/reviews) — 4.8/5 stars (293 reviews)
- [Chargeflow](https://www.g2.com/products/chargeflow-inc-chargeflow/reviews) — 4.7/5 stars (276 reviews)
- [Google Pay for Business](https://www.g2.com/products/google-pay-for-business/reviews) — 4.6/5 stars (217 reviews)
- [Minty Business](https://www.g2.com/products/minty-business/reviews) — 4.7/5 stars (203 reviews)
- [Narvar](https://www.g2.com/products/narvar/reviews) — 4.3/5 stars (173 reviews)

---
## Top Discussions

### Extend

No discussions available for this product.

### Route

- Title: [What does route package protection do?](https://www.g2.com/discussions/what-does-route-package-protection-do) — 2 comments
  > **Top comment:** "They provide shipping protection for LOST (not maked delivered), STOLEN (marked delivered), and DAMAGED parcels via a customer claim to replace OR refund. ..."
- Title: [Can't anyone just insure customers on their own?](https://www.g2.com/discussions/can-t-anyone-just-make-an-insurance-product-for-their-customers) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Not quite. Only authorized third parties who are appropriately vetted and licensed by state departments of insurance are able to make insurance offerings..."
- Title: [Which carriers will work with Route?](https://www.g2.com/discussions/which-carriers-will-work-with-route) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Any licensed carrier that you use to make shipments will be accepted and receive Route's package protection benefits. "
- Title: [Can I test Route to make sure it works with my online store?](https://www.g2.com/discussions/can-i-test-route-to-make-sure-it-works-with-my-online-store) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes! If you are on Shopify or WooCommerce, you can install and uninstall with the click of a button. It's very simple to test out to verify that it will..."
- Title: [How much does Route cost?](https://www.g2.com/discussions/how-much-does-route-cost) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Route is free for merchants. The cost to shoppers is only around 1% of the cart value to fully protect your customers from lost, damaged, and stolen items."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/extend-protection-reviews-vs-route-2023-05-09)