# EngageBay vs FluentCRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that EngageBay excels in automation capabilities, with users highlighting how the automation workflows significantly save time by handling lead assignments and follow-up emails automatically. This feature allows teams to focus on more strategic tasks rather than manual follow-ups.
- **Users say** that FluentCRM offers a seamless experience for email communication, particularly praising its Gutenberg/block editor for email customization. This feature makes it easy for users to create visually appealing emails, which is essential for effective outreach and engagement.
- **According to verified reviews** , EngageBay's deals pipeline is a standout feature, allowing users to easily manage opportunities with a simple drag-and-drop interface. This intuitive design helps users keep track of follow-ups and deal stages without hassle, enhancing overall productivity.
- **Reviewers mention** that FluentCRM's integration with WordPress is a significant advantage, making it straightforward to implement and set up. Users appreciate the deep integration that allows for easy automation and management of customer data directly on their own servers, giving them more control over their information.
- **Users highlight** that EngageBay provides exceptional customer support, with many noting the high quality of assistance received. This is reflected in the platform's strong ratings for support quality, which can be crucial for businesses needing timely help with their CRM tools.
- **G2 reviewers indicate** that while both platforms have similar star ratings, EngageBay's overall user satisfaction is higher, as evidenced by its significantly greater number of recent reviews. This suggests that EngageBay is currently more favored among users, likely due to its comprehensive feature set and user-friendly design.



| | EngageBay | FluentCRM | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 709 | 20 | 
| **Largest Market Segment** | Small-Business (67.1% of reviews) | Small-Business (80.0% of reviews) | 
| **Entry Level Price** | $0.00 | $129.00 Per Year | 

---
## Top Pros & Cons

### EngageBay

Pros:
- Ease of Use (244 reviews)
- Automation (170 reviews)

Cons:
- Missing Features (108 reviews)
- Limited Features (85 reviews)

### FluentCRM


Cons:
- Email Issues (1 reviews)
- Limited Features (1 reviews)

---
## Ratings Comparison
| Rating | EngageBay | FluentCRM | 
|---|---|---|
  | **Meets Requirements** | 9.3 (605 reviews) | 9.3 (15 reviews) | 
  | **Ease of Use** | 9.2 (616 reviews) | 9.2 (15 reviews) | 
  | **Ease of Setup** | 9.2 (520 reviews) | 8.9 (12 reviews) | 
  | **Ease of Admin** | 9.2 (356 reviews) | 9.3 (7 reviews) | 
  | **Quality of Support** | 9.5 (600 reviews) | 8.9 (15 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (330 reviews) | 9.5 (7 reviews) | 
  | **Product Direction (% positive)** | 9.7 (581 reviews) | 9.1 (13 reviews) | 

---
## Pricing

### EngageBay

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Description: 250 Contacts
1,000 Branded Emails

Key Features:
- Lists
- Segmentation
- Embed Forms

[Browse all 4 editions](https://www.g2.com/products/engagebay/pricing)

#### Free Trial

Yes

### FluentCRM

#### Entry-Level Pricing

Plan: Single Site License

Price: $129.00 Per Year

Key Features:
- Unlimited Contacts
-  360° Contact Overview
- WordPress Email Automation

[Learn more about FluentCRM](https://www.g2.com/products/fluentsoft-inc-fluentcrm/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 8.9/10 | 273 |
| **FluentCRM** | 8.9/10 | 12 |

#### Sales Force Automation

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Contact & Account Management** | 9.3 (177 reviews) ✓ Verified | 8.9 (9 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 8.7 (137 reviews) | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.9 (160 reviews) ✓ Verified | Feature Not Available | 
| **Task / Activity Management** | 9.0 (166 reviews) ✓ Verified | Feature Not Available | 
| **Territory & Quota Management** | 8.5 (128 reviews) ✓ Verified | Feature Not Available | 
| **Desktop Integration** | 8.7 (147 reviews) ✓ Verified | Feature Not Available | 
| **Product & Price List Management** | 8.7 (127 reviews) | Feature Not Available | 
| **Quote & Order Management** | 8.9 (122 reviews) ✓ Verified | Feature Not Available | 
| **Customer Contract Management** | 9.0 (136 reviews) | Feature Not Available | 

#### Marketing Automation

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Email Marketing** | 9.5 (180 reviews) ✓ Verified | 9.6 (8 reviews) | 
| **Campaign Management** | 9.3 (164 reviews) | 9.3 (7 reviews) | 
| **Lead Management** | 9.3 (164 reviews) ✓ Verified | 9.6 (9 reviews) | 
| **Marketing ROI Analytics** | 8.8 (143 reviews) ✓ Verified | 7.7 (5 reviews) | 

#### Customer Support

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Case Management** | 8.7 (142 reviews) ✓ Verified | Feature Not Available | 
| **Customer Support Portal** | 9.1 (138 reviews) ✓ Verified | 8.6 (6 reviews) | 
| **Knowledge Base** | 8.9 (140 reviews) ✓ Verified | Feature Not Available | 
| **Call Center Features** | 8.7 (150 reviews) | Feature Not Available | 
| **Support Analytics** | 8.9 (134 reviews) ✓ Verified | 7.3 (5 reviews) | 

#### Reporting & Analytics

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Reporting** | 8.6 (163 reviews) ✓ Verified | 9.0 (7 reviews) | 
| **Dashboards** | 8.9 (162 reviews) ✓ Verified | 8.8 (8 reviews) | 
| **Forecasting** | 8.7 (130 reviews) | Feature Not Available | 

#### Mobile & Social

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Social Collaboration Features** | 8.6 (141 reviews) ✓ Verified | Feature Not Available | 
| **Social Network Integration** | 8.6 (153 reviews) ✓ Verified | Feature Not Available | 
| **Mobile User Support** | 8.6 (133 reviews) | Feature Not Available | 

#### Platform

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Customization** | 8.9 (159 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.9 (167 reviews) ✓ Verified | 9.3 (5 reviews) | 
| **User, Role, and Access Management** | 9.0 (163 reviews) ✓ Verified | 9.7 (5 reviews) | 
| **Internationalization** | 8.7 (134 reviews) ✓ Verified | Feature Not Available | 
| **Sandbox / Test Environments** | 8.1 (127 reviews) ✓ Verified | Not enough data | 
| **Document & Content Mgmt.** | 8.7 (128 reviews) ✓ Verified | Feature Not Available | 
| **Performance and Reliability** | 9.1 (158 reviews) ✓ Verified | 9.0 (5 reviews) | 
| **Output Document Generation** | 8.6 (135 reviews) ✓ Verified | Feature Not Available | 

#### Integration

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Data Import & Export Tools** | 9.1 (142 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.8 (139 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (128 reviews) ✓ Verified | Feature Not Available | 

#### Generative AI

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **AI Text Generation** | 8.7 (89 reviews) | Feature Not Available | 

#### Agentic AI - CRM

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Autonomous Task Execution** | 9.4 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 9.4 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.4 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 9.4 (9 reviews) | Not enough data | 
| **Decision Making** | 9.4 (9 reviews) | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 8.7/10 | 361 |
| **FluentCRM** | N/A | N/A |

#### Email Marketing

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Building and Personalizing Emails** | 9.0 (184 reviews) ✓ Verified | Not enough data | 
| **Sending Outbound Emails** | 9.3 (175 reviews) ✓ Verified | Not enough data | 
| **Manage Email Deliverability** | 9.1 (132 reviews) ✓ Verified | Not enough data | 
| **Automated Email Responses** | 9.3 (192 reviews) ✓ Verified | Not enough data | 

#### Online Marketing

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Landing Pages and Forms** | 8.9 (153 reviews) ✓ Verified | Not enough data | 
| **Dynamic Content** | 8.5 (125 reviews) ✓ Verified | Not enough data | 
| **A/B Testing** | 8.8 (114 reviews) ✓ Verified | Not enough data | 
| **Mobile Optimized** | 8.5 (141 reviews) ✓ Verified | Not enough data | 
| **Search Tracking and Optimization** | 8.5 (113 reviews) | Not enough data | 

#### Lead Management

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Marketing Lead Database** | 9.3 (210 reviews) ✓ Verified | Not enough data | 
| **Data Quality Management** | 8.8 (117 reviews) ✓ Verified | Not enough data | 
| **Segmentation** | 9.0 (154 reviews) ✓ Verified | Not enough data | 
| **Lead Scoring and Grading** | 8.8 (121 reviews) ✓ Verified | Not enough data | 
| **Lead Nurturing** | 9.0 (146 reviews) ✓ Verified | Not enough data | 
| **Online Behavior Tracking** | 8.4 (129 reviews) | Not enough data | 
| **Automated Alerts and Tasks** | 9.0 (150 reviews) ✓ Verified | Not enough data | 
| **CRM Lead Integration** | 8.9 (130 reviews) ✓ Verified | Not enough data | 

#### Campaign Management

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Program Management** | 8.5 (112 reviews) ✓ Verified | Not enough data | 
| **Event / Webinar Marketing** | 8.5 (115 reviews) | Not enough data | 
| **Calendaring** | 8.6 (124 reviews) ✓ Verified | Not enough data | 
| **Budgeting** | 8.1 (97 reviews) | Not enough data | 

#### Social

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Social Listening** | 8.3 (101 reviews) ✓ Verified | Not enough data | 
| **Social Sharing** | 8.1 (106 reviews) ✓ Verified | Not enough data | 
| **Social Campaigns** | 8.2 (107 reviews) ✓ Verified | Not enough data | 
| **Social Media Engagement** | 8.1 (106 reviews) ✓ Verified | Not enough data | 
| **Social Media Advertising** | 8.2 (111 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Basic Reporting** | 8.0 (182 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | 8.2 (133 reviews) ✓ Verified | Not enough data | 
| **ROI Analytics** | 8.0 (110 reviews) | Not enough data | 
| **Revenue Analytics** | 8.0 (106 reviews) ✓ Verified | Not enough data | 
| **SEO / Keyword Analytics** | 8.4 (91 reviews) | Not enough data | 

#### Platform

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Customization ** | 8.1 (120 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.9 (149 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.9 (100 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.5 (72 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 8.0 (70 reviews) | Not enough data | 
| **Performance and Reliability** | 8.4 (146 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.6 (68 reviews) | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Autonomous Task Execution** | 10.0 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 10.0 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 9.6 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 10.0 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 10.0 (8 reviews) | Not enough data | 
| **Decision Making** | 10.0 (8 reviews) | Not enough data | 

#### Integration

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.8 (92 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.6 (84 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.1 (78 reviews) ✓ Verified | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 9.3/10 | 80 |
| **FluentCRM** | N/A | N/A |

#### Ticket and Case Management

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Ticket creation user experience** | 9.5 (26 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 9.6 (27 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 9.2 (28 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 9.3 (28 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 9.3 (22 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 9.3 (23 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 9.6 (23 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 9.7 (30 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **AI Text Generation** | 8.6 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (11 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Autonomous Task Execution** | 10.0 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 10.0 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 10.0 (6 reviews) | Not enough data | 

#### Communication Channels

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Customer Portal** | 9.3 (26 reviews) | Not enough data | 
| **Email to Case** | 9.7 (26 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.0 (27 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.9 (25 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.7 (22 reviews) | Not enough data | 

#### Platform

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Mobile User Support** | 8.8 (30 reviews) | Not enough data | 
| **Customization ** | 8.7 (34 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 9.2 (35 reviews) ✓ Verified | Not enough data | 
| **Integration** | 9.2 (28 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.9 (33 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.8 (38 reviews) ✓ Verified | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **FluentCRM** | N/A | N/A |

#### Lead Generation

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **FluentCRM** | N/A | N/A |

#### Knowledge Pages

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **In-Content Feedback** | Not enough data | Not enough data | 
| **Versioning and Version History** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 
| **Duplicate Detection** | Not enough data | Not enough data | 
| **Content Editor** | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Page Analytics** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **Knowledge Sharing** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Advanced Search** | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Organization** | Not enough data | Not enough data | 
| **Other Integrations** | Not enough data | Not enough data | 
| **Knowledge Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Landing Page Builders

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 8.6/10 | 70 |
| **FluentCRM** | N/A | N/A |

#### Page Customization

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Drag and Drop** | 9.1 (44 reviews) ✓ Verified | Not enough data | 
| **Templates** | 8.1 (45 reviews) ✓ Verified | Not enough data | 
| **Advanced Customization** | 8.3 (41 reviews) ✓ Verified | Not enough data | 
| **Content Library** | 8.3 (41 reviews) ✓ Verified | Not enough data | 

#### Page Optimization

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **A/B Testing** | 8.2 (39 reviews) ✓ Verified | Not enough data | 
| **Mobile Responsive** | 8.0 (43 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | 8.2 (37 reviews) ✓ Verified | Not enough data | 
| **SEO** | 8.1 (36 reviews) | Not enough data | 

#### Integrations

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **E-Commerce Integration** | 8.4 (31 reviews) ✓ Verified | Not enough data | 
| **Email Marketing Integration** | 9.2 (37 reviews) ✓ Verified | Not enough data | 
| **Domain Integration** | 9.0 (40 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **AI Text Generation** | 8.6 (19 reviews) | Not enough data | 

#### Agentic AI - Landing Page Builders

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Cross-system Integration** | 10.0 (6 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 8.4/10 | 69 |
| **FluentCRM** | N/A | N/A |

#### Customization

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Custom Fields** | 8.9 (36 reviews) | Not enough data | 
| **Conditional Logic** | 8.4 (38 reviews) | Not enough data | 
| **Multi-page Forms** | 8.2 (33 reviews) | Not enough data | 
| **Design** | 8.6 (40 reviews) | Not enough data | 

#### Additional Functionality

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Embedded Forms** | 9.0 (40 reviews) | Not enough data | 
| **Offline Capability** | 7.4 (29 reviews) | Not enough data | 
| **Notifications** | 9.1 (37 reviews) | Not enough data | 
| **Payments** | 7.7 (30 reviews) | Not enough data | 
| **Mobile Forms** | 8.7 (41 reviews) | Not enough data | 

### A/B Testing

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 9.0/10 | 44 |
| **FluentCRM** | N/A | N/A |

#### Computing

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **WYSIWYG** | 9.1 (17 reviews) | Not enough data | 
| **AI/Machine Learning** | 7.8 (17 reviews) | Not enough data | 
| **Little to No Coding** | 9.3 (20 reviews) | Not enough data | 

#### Experimental Design

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Multivariate testing capacities** | 8.0 (18 reviews) | Not enough data | 
| **Concurrent Testing** | 8.2 (16 reviews) | Not enough data | 
| **Mobile Testing** | 8.5 (16 reviews) | Not enough data | 
| **AI Assisted Testing** | Not enough data | Not enough data | 
| **AI Generated Variations** | Not enough data | Not enough data | 

#### Analytics

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Reporting and Analytics** | 8.9 (20 reviews) | Not enough data | 
| **Heatmaps** | 8.1 (18 reviews) | Not enough data | 

#### Agentic AI - A/B Testing

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Autonomous Task Execution** | 10.0 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 10.0 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 10.0 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 10.0 (6 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **FluentCRM** | N/A | N/A |

#### Generative AI

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Customization ** | 8.7 (34 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **FluentCRM** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Attribution

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Lead Opportunity** | Not enough data | Not enough data | 
| **Lead Assignment** | Not enough data | Not enough data | 
| **Pipeline Acceleration** | Not enough data | Not enough data | 

#### Discovery

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Lead Management** | Not enough data | Not enough data | 
| **Scoring/Ranking** | Not enough data | Not enough data | 
| **Lead Context** | Not enough data | Not enough data | 

#### Management

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Conversion Viability** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 

#### Platform

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Data Synchronization** | Not enough data | Not enough data | 
| **Analysis** | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 9.4/10 | 146 |
| **FluentCRM** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 10.0 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 10.0 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 10.0 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 10.0 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 9.8 (8 reviews) | Not enough data | 
| **Decision Making** | 10.0 (8 reviews) | Not enough data | 

#### Analytics

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Open Rates** | 9.0 (104 reviews) | Not enough data | 
| **Link Activity** | 9.0 (99 reviews) | Not enough data | 
| **Attachment Activity** | 8.7 (83 reviews) | Not enough data | 

#### Customizations

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Email Platform Integration** | 9.0 (93 reviews) | Not enough data | 
| **Email Scheduling** | 9.2 (103 reviews) | Not enough data | 
| **Notifications** | 9.0 (100 reviews) | Not enough data | 
| **Email Categorization** | 9.2 (89 reviews) | Not enough data | 
| **Templates** | 8.8 (106 reviews) | Not enough data | 

#### Generative AI

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **AI Text Generation** | 8.3 (49 reviews) | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **FluentCRM** | N/A | N/A |

#### Knowledge Base

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | EngageBay | FluentCRM | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to EngageBay (9):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Landing Page Builders](https://www.g2.com/categories/landing-page-builders), [A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Help Desk Software](https://www.g2.com/categories/help-desk), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Live Chat Software](https://www.g2.com/categories/live-chat)



---
## Reviewer Demographics

### By Company Size

| Segment | EngageBay | FluentCRM | 
|---|---|---|
| **Small-Business** | 67.1% | 80.0% | 
| **Mid-Market** | 31.0% | 10.0% | 
| **Enterprise** | 1.9% | 10.0% | 

### By Industry

#### EngageBay

- **Information Technology and Services:** 19.6%
- **Staffing and Recruiting:** 11.0%
- **Marketing and Advertising:** 8.5%
- **Education Management:** 5.9%
- **Computer Software:** 5.5%
- **Consulting:** 3.9%
- **Professional Training & Coaching:** 3.7%
- **Management Consulting:** 2.4%
- **Consumer Services:** 2.4%
- **Information Services:** 1.8%
- **Other:** 35.5%

#### FluentCRM

- **Marketing and Advertising:** 20.0%
- **Professional Training & Coaching:** 10.0%
- **Leisure, Travel & Tourism:** 10.0%
- **Education Management:** 10.0%
- **Apparel & Fashion:** 10.0%
- **Consulting:** 5.0%
- **Religious Institutions:** 5.0%
- **Publishing:** 5.0%
- **Information Technology and Services:** 5.0%
- **Health, Wellness and Fitness:** 5.0%
- **Other:** 15.0%

---
## Alternatives

### Alternatives to EngageBay

- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (368 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14768 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14892 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2617 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2945 reviews)
- [Constant Contact Advanced Automation](https://www.g2.com/products/constant-contact-advanced-automation/reviews) — 4.4/5 stars (960 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (649 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3103 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13893 reviews)

### Alternatives to FluentCRM

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13893 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2617 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14768 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3103 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25864 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (368 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2945 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1623 reviews)
- [SendPulse](https://www.g2.com/products/sendpulse/reviews) — 4.6/5 stars (716 reviews)

---
## Top Discussions

### EngageBay

- Title: [Do you consider the integration with SendGrid and Apollo?](https://www.g2.com/discussions/do-you-consider-the-integration-with-sendgrid-and-apollo) — 2 comments, 1 upvote
  > **Top comment:** "I invested a massive chunk of my capital and savings into the care of this unregulated broker who vividly convinced me into investing more over time. I was..."
- Title: [Simple and powerful All-in-One CRM](https://www.g2.com/discussions/simple-and-powerful-all-in-one-crm) — 1 comment, 1 upvote
  > **Top comment:** "I invested a massive chunk of my capital and savings into the care of this unregulated broker who vividly convinced me into investing more over time. I was..."

### FluentCRM

- Title: [Can you automate CRM?](https://www.g2.com/discussions/can-you-automate-crm) — 2 comments
  > **Top comment:** "Yes, you can automate Fluent CRM by using its API and integrations."
- Title: [How do I set up Fluentcrm?](https://www.g2.com/discussions/how-do-i-set-up-fluentcrm) — 1 comment
  > **Top comment:** "Install the Fluent CRM plugin and Setup the SMTP with Fluent SMTP via Mailgun or Google Workspace to start sending emails "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/engagebay-vs-fluentsoft-inc-fluentcrm)